Went last night to try a stuffed crust pep pizza added photos. Called it in on my way. Young man on the phone was not the most polite and definitely didn't answer the phone the donatos way. He says is your name gray? I say no it's Gary he says what's your phone number as it clearly shows up on caller Id anyway I give him my number and name and he says what do you want. Lol little rude whatever. Ordered the pizza 25 min wait on a Saturday night ok fine might be busy mind you I'm already on the way.. Walk inside tell the lady I'm early for a pick up sit down and wait food came out probably ten minutes after no worries there as I was early. Was a pretty pizza little to much sauce for My liking but it was good. Follow the script young man it's there for a reason you should be thanking customers for calling on the phone. Aka thank you for choosing Erlanger donatos will this be for pick up or delivery. Pickup alright can I get your phone number and your name. Tell them about your featured special and if they decline ask what you can get started for them.
Atmosphere: 4
Food: 4
Service: 3
Kat
Separate community room available for groups.Pizza is a little to saucy for me, but still good.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Two Topping Pizza, Garlic Cheese Bread, Medium Chicken Spinach Mozzarella
jenifer rumpke
Ive always loved there pizza!! Its always good! Never have i had a bad pizza. Other pizza places i get there pizza and its always a gamble sometimes its good sometimes its horrible. But with Donatos its always perfect Pizza! Its the same every time! I don’t have to worry about it being overly cooked undercooked not enough cheese too much sauce.. Its always good quality pizza!!! Definitely a 5 Star Pizza Place!!Vegetarian options: You can order whatever you would like on your pizza or hoagie! Perfect for vegetarians!!Parking: Plenty of spots!!Kid-friendliness: Kid FriendlyWheelchair accessibility: No stairs. Easy access for wheelchairs. Both doors open if needed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza, Fresh Out the Oven, Banana Peppers, Medium Ultimate 4 Cheese, Fresh Green Peppers Family Recipe Meatballs
Mzladylbs Poundz
I had an issue over the weekend with my order. I called Monday and spoke with Jessica and she's amazing. She apologized for any issue and replaced my order. When the order came it was correct and hot! Thank you so much Jessica for taking care of me. I will order again only becauseof Jessica's amazingcustomerservice!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Fresh Out the Oven
Dwight Williams
Fast courteous The food was excellent had a Is mariachi beef pizza love
Atmosphere: 4
Food: 5
Service: 4
Joe Sandusky
Great service by PM shift on 12/21
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza
Cheryl Weber
Love their thin crust
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza, Founder's Favorite Pizza
John Zanardelli
This site isn’t just short staffed, this site is staffed incorrectly.Just ordered two pizzas: one cheese, one extra pepperoni. Simple enough. Ordered it to be delivered. Since it as sent doordash, the driver didn’t know what she was delivering. When it arrived to my house, the cheese was correct, but I was sent a hot honey pepperoni. Needless to say, we aren’t a spicy family.I called and explained it, they made me a new pizza, I brought the incorrect one back to show them what it was. They said it was a Hot Honey Pepperoni, which I wanted to know why it was done incorrectly. Instead, the lady who swapped the pizza out for me snatched it out of my hand, turned away from me, yelling, “We’re short staffed”, then chucked the old pizza on top of the oven.It’s not the mess up that bugged me so much as the attitude when I asked about it. I get being short staffed, but simple professionalism to someone who was just slighted and put out to have to come back to a store after spending money on a delivery order shouldn’t be too much to ask for.In that case, yes, I will take the order screw up to task because how can someone screw up something as simple as one cheese one double pepperoni.If their excuse is “we’re short staffed”, something the phone recording was so kind to remind me of, then Donatos better spend the extra money to hire at least another person, or screen the staff that can read an order properly and handle customer complaints.
Atmosphere: 3
Food: 3
Service: 1
ashley curry
I placed my order on the website it said it would be finished at 1230. I arrived at the drive thru a few mins early. I looked over to see if anyone was in the drive thru and I didn’t see any workers. I’m casually playing on my phone waiting patiently glancing over every minute or so… ya know to see if any workers were available because I was about to just go inside and get the pizza because I figured they were short staffed. Well here comes the worker from behind the oven and she was telling another worker I couldn’t see “I gotta go to the drive thru there’s a customer and they keep giving me dirty looks”. Ok the comment was unnecessary because never was I giving her dirty looks. Merely looking to see if I should come in. Not to mention I get home open the pizza box and there’s a piece of pizza missing. Yeah I won’t be back
Atmosphere: 1
Food: 1
Service: 1
Ashley C.
I placed my order on the website it said it would be finished at 1230. I arrived at the drive thru a few mins early. I looked over to see if anyone was in the drive thru and I didn't see any workers. I'm casually playing on my phone waiting patiently glancing over every minute or so... ya know to see if any workers were available because I was about to just go inside and get the pizza because I figured they were short staffed. Well here comes the worker from behind the oven and she was telling another worker I couldn't see "I gotta go to the drive thru there's a customer and they keep giving me dirty looks". Ok the comment was unnecessary because never was I giving her dirty looks. Merely looking to see if I should come in. Not to mention I get home open the pizza box and there's a piece of pizza missing. Yeah I won't be back
LOVE Jessica.... always has a smile and great attitude. Favorite location for service and food ❤️
Atmosphere: 5
Food: 5
Service: 5
Mark Moses
Was okay, nothing overly special. Ordered pickup for 545, was 10 minutes late on finishing order. Pizza was average and wings were underwhelming...
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Founder
Louise Arnett
Terrific Cauliflower Heat. Something new worth trying, if you love spicy food.Vegetarian options: Cauliflower Heat is a great tasting pizza, if you like spicy and regular pepperoni as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Topping Pizza
Glenn McGrew II (ReveurGAM)
I went there specifically to see if they have vegan or vegetarian pizza, and to try it. Oddly, although they have vegan sausage, they don't have vegan cheese. I got their personal (7") Very Veg pizza with "thick" crust. I really enjoyed the crust for its texture. It was perfectly cooked with a firm but not difficult to bite bottom and a light upper. It wasn't floppy and didn't get overwhelmed with moisture by the sauce, which was thick. I had addled for extra sauce because I wasn't sure if it would be occluded by the crust, but I needn't have worried; their sauce is different from many other brands, with a bold, slightly spicy flavor, but a bit too much salt. I think I would've appreciated it more if there had been fake cheese to temper the flavor. There were more veggies on it than I usually see on pizzas, which was a happy surprise. Ultimately, though, the lack of cheese reduced the enjoyment, which is why I gave 3 stars for it. The lady who took my order was very nice and did a great job, but it was easy since I was there when it was empty.I hope they'll get a fake mozzarella that isn't coconut/ palm-based because of the excessive saturated fat. I would probably try again if they did.Vegetarian options: Plant- based sausage, no fake cheese, crusts are vegan, includes cauliflower crust.
Atmosphere: 3
Food: 3
Service: 5
Allison J.
The salad is pretty good, but the pizza tastes like cardboard. They need a new crust desperately and the pepperoni doesn't taste very good compared to other pizza places.
Went last night to try a stuffed crust pep pizza added photos. Called it in on my way. Young man on the phone was not the most polite and definitely didn't answer the phone the donatos way. He says is your name gray? I say no it's Gary he says what's your phone number as it clearly shows up on caller Id anyway I give him my number and name and he says what do you want. Lol little rude whatever. Ordered the pizza 25 min wait on a Saturday night ok fine might be busy mind you I'm already on the way.. Walk inside tell the lady I'm early for a pick up sit down and wait food came out probably ten minutes after no worries there as I was early. Was a pretty pizza little to much sauce for My liking but it was good. Follow the script young man it's there for a reason you should be thanking customers for calling on the phone. Aka thank you for choosing Erlanger donatos will this be for pick up or delivery. Pickup alright can I get your phone number and your name. Tell them about your featured special and if they decline ask what you can get started for them.
Atmosphere: 4
Food: 4
Service: 3
Separate community room available for groups.Pizza is a little to saucy for me, but still good.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Two Topping Pizza, Garlic Cheese Bread, Medium Chicken Spinach Mozzarella
Ive always loved there pizza!! Its always good! Never have i had a bad pizza. Other pizza places i get there pizza and its always a gamble sometimes its good sometimes its horrible. But with Donatos its always perfect Pizza! Its the same every time! I don’t have to worry about it being overly cooked undercooked not enough cheese too much sauce.. Its always good quality pizza!!! Definitely a 5 Star Pizza Place!!Vegetarian options: You can order whatever you would like on your pizza or hoagie! Perfect for vegetarians!!Parking: Plenty of spots!!Kid-friendliness: Kid FriendlyWheelchair accessibility: No stairs. Easy access for wheelchairs. Both doors open if needed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza, Fresh Out the Oven, Banana Peppers, Medium Ultimate 4 Cheese, Fresh Green Peppers Family Recipe Meatballs
I had an issue over the weekend with my order. I called Monday and spoke with Jessica and she's amazing. She apologized for any issue and replaced my order. When the order came it was correct and hot! Thank you so much Jessica for taking care of me. I will order again only becauseof Jessica's amazingcustomerservice!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Fresh Out the Oven
Fast courteous The food was excellent had a Is mariachi beef pizza love
Atmosphere: 4
Food: 5
Service: 4
Great service by PM shift on 12/21
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza
Love their thin crust
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza, Founder's Favorite Pizza
This site isn’t just short staffed, this site is staffed incorrectly.Just ordered two pizzas: one cheese, one extra pepperoni. Simple enough. Ordered it to be delivered. Since it as sent doordash, the driver didn’t know what she was delivering. When it arrived to my house, the cheese was correct, but I was sent a hot honey pepperoni. Needless to say, we aren’t a spicy family.I called and explained it, they made me a new pizza, I brought the incorrect one back to show them what it was. They said it was a Hot Honey Pepperoni, which I wanted to know why it was done incorrectly. Instead, the lady who swapped the pizza out for me snatched it out of my hand, turned away from me, yelling, “We’re short staffed”, then chucked the old pizza on top of the oven.It’s not the mess up that bugged me so much as the attitude when I asked about it. I get being short staffed, but simple professionalism to someone who was just slighted and put out to have to come back to a store after spending money on a delivery order shouldn’t be too much to ask for.In that case, yes, I will take the order screw up to task because how can someone screw up something as simple as one cheese one double pepperoni.If their excuse is “we’re short staffed”, something the phone recording was so kind to remind me of, then Donatos better spend the extra money to hire at least another person, or screen the staff that can read an order properly and handle customer complaints.
Atmosphere: 3
Food: 3
Service: 1
I placed my order on the website it said it would be finished at 1230. I arrived at the drive thru a few mins early. I looked over to see if anyone was in the drive thru and I didn’t see any workers. I’m casually playing on my phone waiting patiently glancing over every minute or so… ya know to see if any workers were available because I was about to just go inside and get the pizza because I figured they were short staffed. Well here comes the worker from behind the oven and she was telling another worker I couldn’t see “I gotta go to the drive thru there’s a customer and they keep giving me dirty looks”. Ok the comment was unnecessary because never was I giving her dirty looks. Merely looking to see if I should come in. Not to mention I get home open the pizza box and there’s a piece of pizza missing. Yeah I won’t be back
Atmosphere: 1
Food: 1
Service: 1
I placed my order on the website it said it would be finished at 1230. I arrived at the drive thru a few mins early. I looked over to see if anyone was in the drive thru and I didn't see any workers. I'm casually playing on my phone waiting patiently glancing over every minute or so... ya know to see if any workers were available because I was about to just go inside and get the pizza because I figured they were short staffed. Well here comes the worker from behind the oven and she was telling another worker I couldn't see "I gotta go to the drive thru there's a customer and they keep giving me dirty looks". Ok the comment was unnecessary because never was I giving her dirty looks. Merely looking to see if I should come in. Not to mention I get home open the pizza box and there's a piece of pizza missing. Yeah I won't be back
Restaurantji Recommends
LOVE Jessica.... always has a smile and great attitude. Favorite location for service and food ❤️
Atmosphere: 5
Food: 5
Service: 5
Was okay, nothing overly special. Ordered pickup for 545, was 10 minutes late on finishing order. Pizza was average and wings were underwhelming...
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Founder
Terrific Cauliflower Heat. Something new worth trying, if you love spicy food.Vegetarian options: Cauliflower Heat is a great tasting pizza, if you like spicy and regular pepperoni as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Topping Pizza
I went there specifically to see if they have vegan or vegetarian pizza, and to try it. Oddly, although they have vegan sausage, they don't have vegan cheese. I got their personal (7") Very Veg pizza with "thick" crust. I really enjoyed the crust for its texture. It was perfectly cooked with a firm but not difficult to bite bottom and a light upper. It wasn't floppy and didn't get overwhelmed with moisture by the sauce, which was thick. I had addled for extra sauce because I wasn't sure if it would be occluded by the crust, but I needn't have worried; their sauce is different from many other brands, with a bold, slightly spicy flavor, but a bit too much salt. I think I would've appreciated it more if there had been fake cheese to temper the flavor. There were more veggies on it than I usually see on pizzas, which was a happy surprise. Ultimately, though, the lack of cheese reduced the enjoyment, which is why I gave 3 stars for it. The lady who took my order was very nice and did a great job, but it was easy since I was there when it was empty.I hope they'll get a fake mozzarella that isn't coconut/ palm-based because of the excessive saturated fat. I would probably try again if they did.Vegetarian options: Plant- based sausage, no fake cheese, crusts are vegan, includes cauliflower crust.
Atmosphere: 3
Food: 3
Service: 5
The salad is pretty good, but the pizza tastes like cardboard. They need a new crust desperately and the pepperoni doesn't taste very good compared to other pizza places.