Worst customer service. They NEVER answer their phones. Florence location doesn’t take online or mobile orders??? Even after they text you coupons to use on their app or online? And like I said you try to call and they don’t answer? Food is always great, but this truly is the Walmart slums of fast food. Staff tends to seem always annoyed that you’re there or need anything. If the food wasn’t so good I’d be happy to never return.
Atmosphere: 2
Food: 4
Service: 1
Samuel Morrison
Went in today and bought a Family Feast and 2 Cheese Cakes. Was given2 tartar sauce, total cost was $40 dollars . We wanted one extra Cocktail Sauce, and the Lady behind the counter told me I would have to pay extra. You would think it would be free. Oh well, times have changed, no good Customer Service anywhere.
Atmosphere: 4
Food: 5
Service: 2
Margaret B
Went in onnasj Wed. People in dinning room. Told us carry out only at 630 pmKitchen guy had long hair no hair net.Pass by here.
Atmosphere: 1
Food: 1
Service: 1
Mark Smith
What a shame. They have no heat in the restaurant and last year had no heat. You sit and shiver while eating. They had one table with a black oil heater sitting on the table. A dis-service to their customers and employees. I like the food but will not be going back. Not going to support a business that ignores a problem for over a year.
Atmosphere: 1
Food: 5
Service: 5
Tina Calhoun
Food and service were great. I'm disappointed that the owner fails to keep things like heat and bathrooms properly maintained though. It would be great if the heat worked for those choosing to dine in and if owner would hire someone to wash the windows and make needed repairs in restrooms.The food is excellent and the staff friendly, attentive and prompt to serve.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Baked Potato
Debbie Kay R
Food was so good, as usual. Hot and Fresh. Cashier was friendly and happy. Clean restaurant. It was enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Sonya C.
Long wait times. But hot fresh food.
Atmosphere: 5
Food: 5
Service: 5
Mike Tillett
I love Captain D’s!!!
Atmosphere: 5
Food: 5
Service: 5
Glenda Harrison
Went through the drive thru.Parking: Florence location
Recommended dishes: Catfish Platter, Fried Fish w Fries & Hush Puppies, Hush Puppies
Sherrie P
Stopped in for dinner with our 2 granddaughters, had the Fish and Shrimp basket for $5.99, very good deal. However, the restaurant was having issues; the order system/register went down, there was no heat in the restaurant and has had no heat this season so far, and staff was stressing as well as a few unhappy/cranky customers.Hopefully all will be resolved soon.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hush Puppies
Chadwick Pearson
The food was good and hit the spot. The staff were super friendly. The only downside to my visit, was the store was cold inside. Not sure if the owner just does not care to fix the heat in the building or what the deal is. Other than the heat issue, the store looked clean.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Fish and Fries
Patti Huff
Food good but way too cold inside the building ! Turn your heat up its gettin colder out
Nice staff.
Atmosphere: 2
Food: 3
Service: 4
Worst customer service. They NEVER answer their phones. Florence location doesn’t take online or mobile orders??? Even after they text you coupons to use on their app or online? And like I said you try to call and they don’t answer? Food is always great, but this truly is the Walmart slums of fast food. Staff tends to seem always annoyed that you’re there or need anything. If the food wasn’t so good I’d be happy to never return.
Atmosphere: 2
Food: 4
Service: 1
Went in today and bought a Family Feast and 2 Cheese Cakes. Was given2 tartar sauce, total cost was $40 dollars . We wanted one extra Cocktail Sauce, and the Lady behind the counter told me I would have to pay extra. You would think it would be free. Oh well, times have changed, no good Customer Service anywhere.
Atmosphere: 4
Food: 5
Service: 2
Went in onnasj Wed. People in dinning room. Told us carry out only at 630 pmKitchen guy had long hair no hair net.Pass by here.
Atmosphere: 1
Food: 1
Service: 1
What a shame. They have no heat in the restaurant and last year had no heat. You sit and shiver while eating. They had one table with a black oil heater sitting on the table. A dis-service to their customers and employees. I like the food but will not be going back. Not going to support a business that ignores a problem for over a year.
Atmosphere: 1
Food: 5
Service: 5
Food and service were great. I'm disappointed that the owner fails to keep things like heat and bathrooms properly maintained though. It would be great if the heat worked for those choosing to dine in and if owner would hire someone to wash the windows and make needed repairs in restrooms.The food is excellent and the staff friendly, attentive and prompt to serve.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Baked Potato
Food was so good, as usual. Hot and Fresh. Cashier was friendly and happy. Clean restaurant. It was enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Long wait times. But hot fresh food.
Atmosphere: 5
Food: 5
Service: 5
I love Captain D’s!!!
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru.Parking: Florence location
Food: 5
Service: 4
Recommended dishes: French Fries, Hush Puppies
Restaurantji Recommends
Great other than the heat was out.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Coleslaw, Ultimate Seafood Platter, Hush Puppies, Deluxe Seafood Platter
Spicy option is really
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Catfish Platter, Fried Fish w Fries & Hush Puppies, Hush Puppies
Stopped in for dinner with our 2 granddaughters, had the Fish and Shrimp basket for $5.99, very good deal. However, the restaurant was having issues; the order system/register went down, there was no heat in the restaurant and has had no heat this season so far, and staff was stressing as well as a few unhappy/cranky customers.Hopefully all will be resolved soon.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hush Puppies
The food was good and hit the spot. The staff were super friendly. The only downside to my visit, was the store was cold inside. Not sure if the owner just does not care to fix the heat in the building or what the deal is. Other than the heat issue, the store looked clean.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Fish and Fries
Food good but way too cold inside the building ! Turn your heat up its gettin colder out