Subway

1055 Hansel Ave, Florence
(859) 525-2749

Recent Reviews

Annie Kukla Zoot

We showed up at 8:06 to the doors locked and lights off. Sign on the door and Google said hours were until 9:30.

Atmosphere: 1

Food: 1

Service: 1

Lexi Marie

The two people working today were so rude it was comical. We were rushed even though we were the only ones in there. My mom went to fill up her cup because her food was not yet ready and the lady goes you need to pay first! 0/10 do not recommend.

Atmosphere: 1

Service: 1

Fred King

How can you go wrong. Subway. Right?

Atmosphere: 3

Food: 5

Service: 5

Ali Bin Awad Bin Mahfooz

The Indian guy was not good at service he needed to do a course in customer service.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Tuna

Tyler Higgins

Do not go here if you want good service, especially if you use coupons. Had coupons and went here, a place my wife and I frequent often. We were verbally attacked for simply trying to save money. The woman's entire demeanor changed over a coupon. Raising her voice, antagonistic words, altering the coupon itself shouting "I'LL TAKE IT BUT A SMALL CUP ONLY AND NO REFILLS!". When I say shout I literally mean shout. I'd have preferred her just say politely "We don't honor this here." That would have been fine. Her attitude and demeanor will cause us to never return. Her hostility is on top of the already questionable service their. On multiple occasions, her and other staff (guessing the owners) verbally berate and abuse their own staff members for not working fast and not understanding English. It's a pretty messed up place honestly. It's really gone down hill quite a bit in terms of service and quality. All this was given to corporate as well, especially the beratement aspect of the place in general, but they do not care. Nothing ever came of it. So if you do go here and have problems, don't expect anything from the franchise at all.

Atmosphere: 1

Food: 3

Service: 1

Tyler H.

Do not go here if you want good service, especially if you use coupons. Had coupons and went here, a place my wife and I frequent often. We were verbally attacked for simply trying to save money. The woman's entire demeanor changed over a coupon. Raising her voice, antagonistic words, altering the coupon itself shouting "I'LL TAKE IT BUT A SMALL CUP ONLY AND NO REFILLS!". When I say shout I literally mean shout. I'd have preferred her just say politely "We don't honor this here." That would have been fine. Her attitude and demeanor will cause us to never return. Her hostility is on top of the already questionable service their. On multiple occasions, her and other staff (guessing the owners) verbally berate and abuse their own staff members for not working fast and not understanding English. It's a pretty messed up place honestly. It's really gone down hill quite a bit in terms of service and quality. All this was given to corporate as well, especially the beratement aspect of the place in general, but they do not care. Nothing ever came of it. So if you do go here and have problems, don't expect anything from the franchise at all.

idi riis

they have very poor customer service and roud i well naver go back to them

Chris Mason

They are advertising a smoke shop here. I've never seen anything like this in another subway.

Atmosphere: 1

Food: 5

Service: 1

john s

This place closed early they man working I believe was the owner he also didn't want to sell additional products and was very confrontational when asked about menu items like he didn't want the business I asked about a catering item he had the item on display but couldn't tell me how much the item was and didn't want to sell any. I don't recommend going there At All.

Riley Schrader

Very rude and was the worst subway sandwich I’ve ever had. Do not recommend at all.

Carrie Hambrick

It’s a newer place so it’s very clean. My only complaint is that I went here because I had a coupon. When my food was already made and I was checking out he told me that they don’t take coupons. I had been holding the coupon in my hand the entire time and he knew it because he was the one who brought it up at checkout. So my food cost me more than double. Which was a loss for me after taking my daughter dress shopping all day and trying to save money.

Brahim Brian

I will not go there again. The young guy just put a little off everything on my subway. Half scoop of tuna and light veggie. And one napkin for my sandwich. It’s crazy how people pay for their sub and they cheat them on the ingredients. It’s like they wanna make more money and you pay for it

Jeff Wright

My two kids and I went to this particular location for the second time today and both visits have been fantastic.The first thing I noticed upon walking in was how clean and neat everything is. There weren't soda puddle stains beneath the drink dispensers or open condiment cans sitting out on the counter. There weren't even crumbs on the tables. It really looks like everyone at this location pays attention to the small things.I'll mention the menu briefly, as it isn't particular to this location. The menu upgrade is incredible. The have introduced new sandwiches and really upped the ante on ingredients, adding things like capicolla and smashed avocado.The staff: this is where this location stands out. After 2 visits so far, we have been served by 4 people there and they have all been amazing. My kids order for themselves and some places/people seem like that is an inconvenience. All of the staff here (two of which have been the owners) have been very patient and extremely friendly. Easily the friendliest Subway I have ever been to.To hit the highlights: clean store, good sandwiches and top-notch service.Of the 3 Subway locations near me, I'll happily drive a few minutes more for this location.Note: apologies for the half-eaten sub pics. I was well into the Bella Mozza sub when I decided to do the review.

Gunner Midge

Associate was personable, front of restaurant was clean

William Johnson

I think Subway is now trying to trick you into leaving a tip. And there should be sales for those who don't use the app.

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