Great donuts, cupcakes, beautifully decorated cakes.
Atmosphere: 4
Food: 5
Service: 5
Ann Victor
The Franklin Square store doesn’t have a manager on site when it opens. On top of that there is no cashier to help with the checkout. You are forced to use the self checkout. Today it was so busy this morning that most of the self checkouts were busy, then the system glitched. We were forced to rescan over $100 dollars. I’m disabled and was very stressful. Put cashiers back at checkout lanes at all times. This is a poor way of treating your customers.
Christine P.
Had a clicklist order yesterday at 2pm now at 630 am the raspberries my shopper picked out are, again, moldy. This is a frequent occurrence. Avoid clicklist
Jaewoo S.
Self check out, $5 sushi Wednesday, nothing much to review. It was a quick in and out trip.
C. J.
We were out of town and had an enjoyable experience. No drama everyone was nice and store was clean and checkout was good.
Bibs
Your butcher pulled a very slick trick. He took a really thick piece of sirloin steak that was at least 2/3 gristle. He cut it on one side where the meat looked like the normal quality you would expect at Kroger. But, right under the part you could see, it was mostly inedible. So, this was an absolute intentional ripoff. When you pay prices that are quite a bit higher than Walmart, you expect a level of quality that’s better than Walmart.
Upset C.
This used to be a great place with friendly employees. Some remained but a lot of the new people are rude and act like the customer is a burden even trying to check out. Sorry for interrupting your playing on the phone but I'd like to pay for my groceries. No need to get in my face for it, quite literally half a foot away from me (ever heard of Covid?), and be upset that the register had an error message and telling me you don't care about your job or the store.
James Pope
Grocery Items on shelf that’s out of date. One was 10 months out of date, ridiculous . Look @ items b4 purchase because it could be the same. Kroger on west side of Frankfort, KY
Robert Calmes
Your butcher pulled a very slick trick. He took a really thick piece of sirloin steak that was at least 2/3 gristle. He cut it on one side where the meat looked like the normal quality you would expect at Kroger. But, right under the part you could see, it was mostly inedible. So, this was an absolute intentional ripoff. When you pay prices that are quite a bit higher than Walmart, you expect a level of quality that’s better than Walmart.
Jeffrey S.
Only 1checkout open at 3pm,stood 6 carts deep.Absolutly Ridiculous!!
This location refuses to enforce mask regulations, risking the health of customers & employees.
Rodney B.
This store refuses to enforce the mask mandate. I asked & was told that "because of a shooting at a store, they only ask once & that's it." That excuse is nonsense. They are jeopardizing the health of their staff & their customers.
Bruce K.
Full-sized supermarket going on here, from a large produce section, groceries, butchery, dairy and frozen for miles. The store is clean and well-lit. There was no litter in the parking lot and the cart corrals were clear.I was able to pick up a few things to bring to the hotel room and that was breakfast every morning and a snack in the evening. Prices are clear but not always cheap. A few bargains but I would estimate 10% higher than the other people. But it is a much more pleasant shopping experience and that's worth it to me.FYI, Kroger owns the Harris-Teeter chain, so your HT "VIC" card will work here for discounts and fuel points earning. I'm so glad I made the choice to go here instead of across the street to Walmart![Review 13488 overall, 807 of 2020.]
Herb P.
This has been our primary food store for many years. Clean, friendly and great selections. However, they are NOT taking the epidemic seriously enough. Yesterday I went shopping there (alone). They have placed "please stand here" labels on the floor to keep shoppers separated at the deli and checkout which is proper. They have an employee sanitizing the shopping carts. They have a sign at the door that only one one family member at a time should enter (a State order). However: 1. 3 deli workers (including the one serving me) ever had no mask or wore the mask as a neck-warmer. 2. I saw another employee (apparently off their shift but still in uniform) shopping with no mask. 3. They also allow customers to enter without masks, and bring in family. Yes I understand that some may need to bring the young kids along, but there is no excuse for a family consisting of a man and a woman with 3 little kids to be allowed in, especially when none of them is wearing a mask. We are a senior couple and neither of us wants this level of preventable exposure. I've heard of another Kroger nearby who enforces State guidance on their employees and customers. I'll be going there next time.
Karen Pitts Powell
No one to stop people from entering without a mask. 50% of people did not have masks. Workers not wearing them over their noses. Letting whole families in, all without masks.
Great donuts, cupcakes, beautifully decorated cakes.
Atmosphere: 4
Food: 5
Service: 5
The Franklin Square store doesn’t have a manager on site when it opens. On top of that there is no cashier to help with the checkout. You are forced to use the self checkout. Today it was so busy this morning that most of the self checkouts were busy, then the system glitched. We were forced to rescan over $100 dollars. I’m disabled and was very stressful. Put cashiers back at checkout lanes at all times. This is a poor way of treating your customers.
Had a clicklist order yesterday at 2pm now at 630 am the raspberries my shopper picked out are, again, moldy. This is a frequent occurrence. Avoid clicklist
Self check out, $5 sushi Wednesday, nothing much to review. It was a quick in and out trip.
We were out of town and had an enjoyable experience. No drama everyone was nice and store was clean and checkout was good.
Your butcher pulled a very slick trick. He took a really thick piece of sirloin steak that was at least 2/3 gristle. He cut it on one side where the meat looked like the normal quality you would expect at Kroger. But, right under the part you could see, it was mostly inedible. So, this was an absolute intentional ripoff. When you pay prices that are quite a bit higher than Walmart, you expect a level of quality that’s better than Walmart.
This used to be a great place with friendly employees. Some remained but a lot of the new people are rude and act like the customer is a burden even trying to check out. Sorry for interrupting your playing on the phone but I'd like to pay for my groceries. No need to get in my face for it, quite literally half a foot away from me (ever heard of Covid?), and be upset that the register had an error message and telling me you don't care about your job or the store.
Grocery Items on shelf that’s out of date. One was 10 months out of date, ridiculous . Look @ items b4 purchase because it could be the same. Kroger on west side of Frankfort, KY
Your butcher pulled a very slick trick. He took a really thick piece of sirloin steak that was at least 2/3 gristle. He cut it on one side where the meat looked like the normal quality you would expect at Kroger. But, right under the part you could see, it was mostly inedible. So, this was an absolute intentional ripoff. When you pay prices that are quite a bit higher than Walmart, you expect a level of quality that’s better than Walmart.
Only 1checkout open at 3pm,stood 6 carts deep.Absolutly Ridiculous!!
Restaurantji Recommends
This location refuses to enforce mask regulations, risking the health of customers & employees.
This store refuses to enforce the mask mandate. I asked & was told that "because of a shooting at a store, they only ask once & that's it." That excuse is nonsense. They are jeopardizing the health of their staff & their customers.
Full-sized supermarket going on here, from a large produce section, groceries, butchery, dairy and frozen for miles. The store is clean and well-lit. There was no litter in the parking lot and the cart corrals were clear.I was able to pick up a few things to bring to the hotel room and that was breakfast every morning and a snack in the evening. Prices are clear but not always cheap. A few bargains but I would estimate 10% higher than the other people. But it is a much more pleasant shopping experience and that's worth it to me.FYI, Kroger owns the Harris-Teeter chain, so your HT "VIC" card will work here for discounts and fuel points earning. I'm so glad I made the choice to go here instead of across the street to Walmart![Review 13488 overall, 807 of 2020.]
This has been our primary food store for many years. Clean, friendly and great selections. However, they are NOT taking the epidemic seriously enough. Yesterday I went shopping there (alone). They have placed "please stand here" labels on the floor to keep shoppers separated at the deli and checkout which is proper. They have an employee sanitizing the shopping carts. They have a sign at the door that only one one family member at a time should enter (a State order). However: 1. 3 deli workers (including the one serving me) ever had no mask or wore the mask as a neck-warmer. 2. I saw another employee (apparently off their shift but still in uniform) shopping with no mask. 3. They also allow customers to enter without masks, and bring in family. Yes I understand that some may need to bring the young kids along, but there is no excuse for a family consisting of a man and a woman with 3 little kids to be allowed in, especially when none of them is wearing a mask. We are a senior couple and neither of us wants this level of preventable exposure. I've heard of another Kroger nearby who enforces State guidance on their employees and customers. I'll be going there next time.
No one to stop people from entering without a mask. 50% of people did not have masks. Workers not wearing them over their noses. Letting whole families in, all without masks.