Chicken was severely undercooked, all the workers look like they are on drugs/not sober, no sauces available, very disappointing experience.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Two Chicken Bowls
Leah Anderson
They ran low on veggies, but the people in music were fire! ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
Joseph Hamilton Sr
Poor girl got mad at me because I asked her to change her gloves after she was handling a bunch of dirty pots and pans dripping the water that's underneath the food onto the regular food when she's transferring food from another pan to the pan that's actually being served.. then when she asked me can't you help me I politely said hey do you think you could change your gloves. She literally threw an attitude and started doing something else like I wasn't even there. All well not even changing her gloves continuing to touch dirty pants and transfer that on to the clean surfaces dripping dirty water everywhere. LolSafe to say I walked out and started laughing to myself. Seriously because it's not that deep and she should be practicing changing your gloves on a regular basis. Where in the world is her manager that's supposed to be overseeing this!
Atmosphere: 1
Service: 1
Derek Collier
Online and their door states they open at 10:45am. This is multiple times now I’ve came here and they’ve not been open and not opened until after 11am.To make things worse when they do open nothing is organized and the waiting begins again. Once they got around to taking my order the lady didn’t speak or understand English. My order was completely wrong and due to the multiple issues I voiced my displeasure to whom was the manager I guess.He told me they were doing the best they can and to take my business elsewhere. I calmly completed my order even though it was wrong, paid and left the restaurant.Several people behind me in line heard and saw the verbal exchange and left. My issues are simple, open when your time states or change it. Have people taking orders be able to speak English in an English speaking country. Respect your waiting customers enough to apologize for the poor service instead of chastising them and saying we’re just doing the best we can.I wish I could say this was the first time I’ve had issues here but it’s not. Chipotle is my favorite place to get lunch and its unfortunate my local Chipotle simply isn’t up to par.
Atmosphere: 2
Food: 2
Service: 1
Matt Gibbs
Went by at lunch time and they were closed except for mobile orders. The place is always filthy, the food is always ice cold, and the workers act like you are inconveniencing them by just walking in. Such a poorly managed place.
Touchdwnking T
Worst chipotle I have ever been too. The staff was rude. Their whole line was a mess, brow rice spilling in white rice, black bean spilling into pinto bean. Everything was a mess from the staff, food line, store, and the restroom themself.
Atmosphere: 1
Food: 1
Service: 1
Tim Wright
Food was comparable to other Chipotles; however, the cleanliness and service were terrible. There was trash all over the patio and entrance of the restaurant. We waited approximately 20 minutes to order, with only 4 people ahead of us. Both bathrooms were disgusting. Overall, very poor way to operate business.
Atmosphere: 1
Food: 3
Service: 1
Shawna Hoffman
This store was dirty enough that I was concerned about eating the food and my 8 year old refused to use the bathroom. There was food and paper garbage lying all over the floor and flying around the outside patio area. There was ice littering the carpet in front of the beverage dispenser. The food was extremely small portions compared to what we have come to expect from Chipotle and everything seemed way overly spicy compared to what we know of Chipotle dishes. 3 of the 4 of us couldn't handle our normal order dishes because they were so spicy. Very disappointed.
Stacy Parker Arroyo
Order was over 15 min late.. had 9 items missing from order including chips and side of guacamole! Called 4 times no answer… will be following up tomorrow for refund.. very disappointed. If restaurants are going to charge top dollar and take our hard earned money then they need to make sure the orders are correct!!!
Natalie Floyd
I just feel like anymore, if you go to chipotle, you know it’s going to be an argument. Everyone knows chipotle skimps people on food that they’re paying for but you go back because the food is good. Today I went to this location and not only was the girl who made my burrito not nice, she put less than half a scoop of chicken on it. Then, before asking if I wanted anything else, put it down for the next girl at the other station to take it over. I ask that girl to go ahead and put another scoop on there, at this point I’m like okay I will just pay for double chicken because that first “scoop” was pathetic… but the other girl literally puts half of a half of scoop on it. I didn’t say a word. I didn’t argue with them because it is always an argument. It’s so sad I paid $13 for a double meat burrito when I barely had 1 scoop of chicken. It was delicious. But I cannot stand how I always know, I’m going to get skimped at chipotle. Doesn’t even matter what location. And it’s even worse if you order online for pickup. Rant over.
Love chipotle….but this is the worse location ever. Always out of food in the evenings….had them tell us one time at night they couldn’t get more more lettuce for us bc a minor couldn’t go in the walk in. Just now pulled up and got all of our kids out of the car at 4pm and they closed the lobby while we saw several ppl in there eating. Always a disappointment there. Feel like the employees don’t want to work and they sure as hell give the smallest rations of food I’ve seen compared to other locations.
LeeJ Dunn
Drove 30 minutes here to be shut down because they are not taking orders.
Atmosphere: 1
Food: 1
Service: 1
Taylor Marcum
According to the guy blocking the door they are understaffed as I see more than 5 people in the location. Doing online only. How does that even make sense? Meanwhile there’s people eating inside as they have the door locked? Drove all the way across Lexington to eat and get shut completely down.
Atmosphere: 1
Food: 1
Service: 1
Wayne D
Food was good but they were out of chips. There was quite a line but it moved relatively quick. They may have just been slammed before we got there...don't know but the place was not clean. Most tables had food remnants on them from previous guests and the bathrooms needed attention.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burrito, Quesadilla
Kurt Hirons
I stopped in for an early lunch soon after they opened. The food was fresh and the service was friendly and quick! I'll be back!
Chicken was severely undercooked, all the workers look like they are on drugs/not sober, no sauces available, very disappointing experience.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Two Chicken Bowls
They ran low on veggies, but the people in music were fire! ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
Poor girl got mad at me because I asked her to change her gloves after she was handling a bunch of dirty pots and pans dripping the water that's underneath the food onto the regular food when she's transferring food from another pan to the pan that's actually being served.. then when she asked me can't you help me I politely said hey do you think you could change your gloves. She literally threw an attitude and started doing something else like I wasn't even there. All well not even changing her gloves continuing to touch dirty pants and transfer that on to the clean surfaces dripping dirty water everywhere. LolSafe to say I walked out and started laughing to myself. Seriously because it's not that deep and she should be practicing changing your gloves on a regular basis. Where in the world is her manager that's supposed to be overseeing this!
Atmosphere: 1
Service: 1
Online and their door states they open at 10:45am. This is multiple times now I’ve came here and they’ve not been open and not opened until after 11am.To make things worse when they do open nothing is organized and the waiting begins again. Once they got around to taking my order the lady didn’t speak or understand English. My order was completely wrong and due to the multiple issues I voiced my displeasure to whom was the manager I guess.He told me they were doing the best they can and to take my business elsewhere. I calmly completed my order even though it was wrong, paid and left the restaurant.Several people behind me in line heard and saw the verbal exchange and left. My issues are simple, open when your time states or change it. Have people taking orders be able to speak English in an English speaking country. Respect your waiting customers enough to apologize for the poor service instead of chastising them and saying we’re just doing the best we can.I wish I could say this was the first time I’ve had issues here but it’s not. Chipotle is my favorite place to get lunch and its unfortunate my local Chipotle simply isn’t up to par.
Atmosphere: 2
Food: 2
Service: 1
Went by at lunch time and they were closed except for mobile orders. The place is always filthy, the food is always ice cold, and the workers act like you are inconveniencing them by just walking in. Such a poorly managed place.
Worst chipotle I have ever been too. The staff was rude. Their whole line was a mess, brow rice spilling in white rice, black bean spilling into pinto bean. Everything was a mess from the staff, food line, store, and the restroom themself.
Atmosphere: 1
Food: 1
Service: 1
Food was comparable to other Chipotles; however, the cleanliness and service were terrible. There was trash all over the patio and entrance of the restaurant. We waited approximately 20 minutes to order, with only 4 people ahead of us. Both bathrooms were disgusting. Overall, very poor way to operate business.
Atmosphere: 1
Food: 3
Service: 1
This store was dirty enough that I was concerned about eating the food and my 8 year old refused to use the bathroom. There was food and paper garbage lying all over the floor and flying around the outside patio area. There was ice littering the carpet in front of the beverage dispenser. The food was extremely small portions compared to what we have come to expect from Chipotle and everything seemed way overly spicy compared to what we know of Chipotle dishes. 3 of the 4 of us couldn't handle our normal order dishes because they were so spicy. Very disappointed.
Order was over 15 min late.. had 9 items missing from order including chips and side of guacamole! Called 4 times no answer… will be following up tomorrow for refund.. very disappointed. If restaurants are going to charge top dollar and take our hard earned money then they need to make sure the orders are correct!!!
I just feel like anymore, if you go to chipotle, you know it’s going to be an argument. Everyone knows chipotle skimps people on food that they’re paying for but you go back because the food is good. Today I went to this location and not only was the girl who made my burrito not nice, she put less than half a scoop of chicken on it. Then, before asking if I wanted anything else, put it down for the next girl at the other station to take it over. I ask that girl to go ahead and put another scoop on there, at this point I’m like okay I will just pay for double chicken because that first “scoop” was pathetic… but the other girl literally puts half of a half of scoop on it. I didn’t say a word. I didn’t argue with them because it is always an argument. It’s so sad I paid $13 for a double meat burrito when I barely had 1 scoop of chicken. It was delicious. But I cannot stand how I always know, I’m going to get skimped at chipotle. Doesn’t even matter what location. And it’s even worse if you order online for pickup. Rant over.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Love chipotle….but this is the worse location ever. Always out of food in the evenings….had them tell us one time at night they couldn’t get more more lettuce for us bc a minor couldn’t go in the walk in. Just now pulled up and got all of our kids out of the car at 4pm and they closed the lobby while we saw several ppl in there eating. Always a disappointment there. Feel like the employees don’t want to work and they sure as hell give the smallest rations of food I’ve seen compared to other locations.
Drove 30 minutes here to be shut down because they are not taking orders.
Atmosphere: 1
Food: 1
Service: 1
According to the guy blocking the door they are understaffed as I see more than 5 people in the location. Doing online only. How does that even make sense? Meanwhile there’s people eating inside as they have the door locked? Drove all the way across Lexington to eat and get shut completely down.
Atmosphere: 1
Food: 1
Service: 1
Food was good but they were out of chips. There was quite a line but it moved relatively quick. They may have just been slammed before we got there...don't know but the place was not clean. Most tables had food remnants on them from previous guests and the bathrooms needed attention.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burrito, Quesadilla
I stopped in for an early lunch soon after they opened. The food was fresh and the service was friendly and quick! I'll be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl