Dairy Queen Grill & Chill

9656 Bluegrass Pkwy, Louisville
(502) 493-0878

Recent Reviews

paradorkal research

Just left this location these guys were so busy and there were only three of them on shift. Brayden, Gabriel and Elizabeth... And they were awesome and fast and nice! Best DQ I have been to in a long time. Clean and friendly. Thank you guys!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blizzard

Miguel R.

Worst service ever! Manager would not serve me because she just didn't want too! Horrible customer service and she took something personal and acted like a child and refused to serve me! I wonder how the owner of the store will feel about his employees refusing to make money!

Anthony

Every experience is different coming to this location. Like tonight Blue raspberry freeze was made instead as blue raspberry slushy and just takes extra time to have them be remade with the ice-cream to make a freeze. The service and people working there are always nice and friendly.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Blizzard

wayne young

DQ is way over priced these days. Won't be

Atmosphere: 3

Food: 3

Service: 5

C Gaskin

On weekends, I prefer to eat in the location. However, I'm finding the lobby is rarely unlocked in the morning on weekendswhen the lobby is supposed to be open.

Travis Jackson

Awesome experience great employees fantastic food and atmosphere ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Combo, Birthday Cake, Chicken blt Sandwich, Pesto, Side Salad, Chicken Fingers, Pretzels, Cheesecake, Mint Oreo, Filled with Strawberry, Cotton Candy, Strawberry, Choco Brownie, Salted Caramel Truffle, Chicken Strip Basket Extra Toast, Blizzard, Chicken blt

Tim N.

What a horrible customer service. After buying and paying for a strawberry Sunday I was told they have no Strawberry! No strawberry at a Ice Cream place?? Then I asked if they could give me a small amount of hot fudge and Carmel and she said they could only put one topping on it. I said I was not wanting extra, just a little of each in hopes they could make up for the strawberry. I ask for the manager and all they would do is tell us his name was Adam and no one would give me his last name. On top of all this they rang up my order wrong and left off my meal. I decided to just eat my improperly made Sunday and leave and go to Culver's who treats their customers right. I called their office and put in my complain, but you can bet I will never hear from them. They don't even read these comments on Yelp and reply with apologies.

A. Prewitt

My Uber eats order is wrong. Manager was dismissive and didn’t care to correct the order. Incredibly unprofessional and incompetent staff

Michael Oliver

Ordered a large chocolate malt and got a malt with a drop of chocolate there was so much malt you couldn’t even tell it was

Atmosphere: 5

Food: 1

Service: 5

Brian Alan

Seen a mouse run cross the floor

Jocelyn Newby

My food was burnt, but the customer service was great. They were very kind and let me get something else. Thank you!

Food: 1

Service: 5

Rick Collier

They have great

Food: 4

Service: 4

Recommended dishes: Birthday Cake, Choco Brownie, Chicken Strip Basket Extra Toast, Blizzard

Jim E

Typical dairy queen food here with the usual snacks icecream and shakes etc...

James Jones Jr

Decent

Billy Jordan

Out of sweet

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake, Choco Brownie, Chicken Strip Basket Extra Toast, Blizzard

Load More