First of all I LOVE Graters and we go there a lot. We go to a couple different locations in Louisville. I’ve always felt their single scoop portion is kinda small and pricey but it’s so good that it’s worth it. However on Sunday my husband and i went and each got a single scoop from the same employee and it was ridiculously small!! We are talking the size of a golf ball sitting on a sugar cone. I don’t know why I didn’t speak up but I wish I did. I should have asked if this is a single scoop what does your kids scoop look like?! We left with our cones and were shocked at having paid so much money for so little icecream. This happened to me once at another location and I did say something and they were nice about it but seriously they need some consistency in their portions and honestly in general any other icecream shop gives you a bigger single scoop.Wish I would have taken a photo- it was laughable!
Black Raspberry Chocolate Chip all day. Cotton Candy Milkshake is Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cones
Teresa Goodwyn
Sadly we didn't have the excellent customer service the restaurant was known for. We were rushed thru without even getting a chance to think and so one of the kids was very disappointed. The flavor of the chocolate ice cream is outstanding along with the double chocolate chip and the vanilla bean but the strawberry left a lot to be desired....it didn't taste like anything except iced sugar.
Terry
Wonderful service and great ice cream!
Sarah Sweat
Friendly staff, the best ice cream, and the fresh PEACH ice cream is in for the season!
christine
Great ice cream great staff -
Vinay Kumar C
The place is always filled - and for a good reason! Very good assortment of flavors and even the cones are so delicious. The staff are very nice and attentive. A definite summer stop especially if you enjoy some time at the Beckley creek park.
Mary Young
Best customer experience ever! So happy with Stephanie especially for helping me out and making the best of my rough day!! You're awesome, guys! ❤️
The place was packed and I still got my sundaes rather quickly. They were absolutely delicious. Everything there is great, and the service was very cheerful and kind.
Dominic Parrott
Was looking for a good brownie a la mode for one last hoorah before I start my no sugar added diet. My favorite was Steak n Shake’s but they weirdly took it off the menu. Was hoping Graeters would be comparable but no such luck. Dried up and cold brownie and less than stellar vanilla ice cream. I can’t stand wasted calories. Ugh
Donna Gallagher
Never had a bad experience here. They are always busy but the staff is so helpful and friendly and, of course, the treats they make are delicious!
Donna W
My favorite place to get ice cream, hands down! Nice folks, fair prices, delicious ice cream, and it has a little bit of old school ambiance!
Patrick Duttweiler
The best ice-cream in Louisville, bar none. I've never been disappointed. The Midnight Snack is particularly good.
First of all I LOVE Graters and we go there a lot. We go to a couple different locations in Louisville. I’ve always felt their single scoop portion is kinda small and pricey but it’s so good that it’s worth it. However on Sunday my husband and i went and each got a single scoop from the same employee and it was ridiculously small!! We are talking the size of a golf ball sitting on a sugar cone. I don’t know why I didn’t speak up but I wish I did. I should have asked if this is a single scoop what does your kids scoop look like?! We left with our cones and were shocked at having paid so much money for so little icecream. This happened to me once at another location and I did say something and they were nice about it but seriously they need some consistency in their portions and honestly in general any other icecream shop gives you a bigger single scoop.Wish I would have taken a photo- it was laughable!
Atmosphere: 4
Food: 5
Service: 3
Best ice cream in Louisville.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Peanut Butter Chocolate Chip Pint, Peanut Butter Chip, Sundaes, Pints, Ice Cream Cakes
Black Raspberry Chocolate Chip all day. Cotton Candy Milkshake is Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cones
Sadly we didn't have the excellent customer service the restaurant was known for. We were rushed thru without even getting a chance to think and so one of the kids was very disappointed. The flavor of the chocolate ice cream is outstanding along with the double chocolate chip and the vanilla bean but the strawberry left a lot to be desired....it didn't taste like anything except iced sugar.
Wonderful service and great ice cream!
Friendly staff, the best ice cream, and the fresh PEACH ice cream is in for the season!
Great ice cream great staff -
The place is always filled - and for a good reason! Very good assortment of flavors and even the cones are so delicious. The staff are very nice and attentive. A definite summer stop especially if you enjoy some time at the Beckley creek park.
Best customer experience ever! So happy with Stephanie especially for helping me out and making the best of my rough day!! You're awesome, guys! ❤️
Yummy ice cream, workers are always very friendly
Restaurantji Recommends
The place was packed and I still got my sundaes rather quickly. They were absolutely delicious. Everything there is great, and the service was very cheerful and kind.
Was looking for a good brownie a la mode for one last hoorah before I start my no sugar added diet. My favorite was Steak n Shake’s but they weirdly took it off the menu. Was hoping Graeters would be comparable but no such luck. Dried up and cold brownie and less than stellar vanilla ice cream. I can’t stand wasted calories. Ugh
Never had a bad experience here. They are always busy but the staff is so helpful and friendly and, of course, the treats they make are delicious!
My favorite place to get ice cream, hands down! Nice folks, fair prices, delicious ice cream, and it has a little bit of old school ambiance!
The best ice-cream in Louisville, bar none. I've never been disappointed. The Midnight Snack is particularly good.