You will not like this place. They don't let you come in and socialize or
Atmosphere: 4
Food: 5
Service: 4
Jessica Sullivan
The ONLY person that seems like they don't hate their life is the person with colorful hair that's always in the window, sometimes wearing the Peter Pan hat. That person is great. If you feel like you want to go inside, don't. Avoid the indignant, passive aggressive judgement of everyone else and just drive though and see Peter Pan.
Atmosphere: 1
Food: 1
Service: 1
Olivia
Came in yesterday with my son while we were out running errands. The cashier and barista acted so indifferent and rude. I get that people have bad days but I told them my name was Olivia and they called out Megan and me and the barista kept locking eyes until I went up there and I was like “oh my name is Olivia not Megan.” Yet Olivia was printed on the cup. Also, The last time I went there, I was asked for my preferences for my coffee. I have a weak heart and I need half caffeine for my coffee yet it still had espresso in it.I had expressed this to the cashier, & yes, the coffee said half caffeinated but with espresso.I have a really weak heart and I was only able to drink a fourth of my medium coffeeI said I can’t handle a lot of caffeine. I’m not sure why espresso was put in it.That’s pretty important when people have heart conditions. I guess I should only make my own coffee idk ??♀️The feeling was so rude I didn’t even care to correct it and just accepted that I wasted my money. I’ll never go back.
Alex Reyes
Coffee would be a lot, lot better if I didn't see staff so visibly ill during a covid outbreak. amid hearing that staff are getting fired for something they can't help getting, now they have to get us sick as well.
Atmosphere: 1
Food: 2
Service: 1
Nataliee Bumblebee
I came in the other afternoon for a small coffee after running some errands all day, and it was a genuinely crazy to me that it seemed a few of the baristas were feeling/looking really under the weather. It’s concerning that they were even made or allowed to work their shift if they were so noticeably feeling under the weather and then tasked to make customers’ FOOD and DRINKS still!!! While there, I asked if one of my favorite baristas I had become acquainted with from my frequent visits was there so I could say ‘hey.’ Come to find out, they had been fired for their lack of attendance due to recently catching covid. It’s legitimately insane to me that the Schnitzelburg Heine Bros are firing their employees for being conscious about their health and the health of others, and then forcing other, obviously sick, employees to continue to work. I’m so frustrated for the workers there, and and to all the people who are being affected by the obviously poor management that’s going on over there. To be honest, I’m not sure if or when I’ll be going back to Heine Bros, ESPECIALLY to this location.
Atmosphere: 1
Food: 3
Service: 2
Ashley
I'm deeply disappointed to share my recent experience with Heine Brothers Schnitzelburg/Germantown location. While I've always enjoyed their beverages, I can no longer support a business that prioritizes profits over the well-being of its employees. It has come to my attention, through word of mouth of another employee (who I will not name, as I fear for their employment being on the line for this also), that Heine Brothers has a troubling practice of wrongfully terminating employees who seek proper coverage for their shifts due to illness, particularly during the COVID-19 pandemic.It is alarming to learn that employees who responsibly take time off when sick, especially with a contagious virus like COVID-19, are met with termination rather than support and understanding from their employer. This sends a clear message that Heine Brothers values their bottom line more than the health and safety of their staff and customers.No employee should ever feel pressured to work while ill, especially in an environment where they handle food and beverages. By punishing those who prioritize their health and the safety of others, Heine Brothers is creating a toxic work culture that puts everyone at risk.I cannot in good conscience support a company that would rather have its employees work sick around food and beverages than allow them to stay home and rest. I have never worked for a company that has put my well-being and livelihood at risk, as well as the health of my customers at risk by being forced to work over other people's sustenance. I cannot describe this as anything other than a biological hazard and "disturbing" doesn't even come close to describing this practice they have set in place.I have been a loyal customer to several locations of Heine Brothers for years. However, until Heine Brothers demonstrates a genuine commitment to the well-being of its employees, I will be taking my business elsewhere. I will also be urging my friends, family and colleagues to do the same and I WILL BE cross posting this review to multiple platforms to allow consumers to be fully knowledgeable of the company they are supporting. Consumers should be aware of what this company does behind closed doors to the very people that keep customers smiling and returning time and time again. This company must not know that you should not bite the hand that feeds you. And without your friendly and upbeat employees, you would have no customers. You would be nothing. And if you continue these disgusting practices of causing employees to fear that they are one illness away from unemployment, you are guaranteed a fast track, one way ticket to just that. You will be NOTHING.I will also take the time to echo the sentiment of the other most recent review and urge you to take your patronage to another local, small business. I would recommend Bean coffee shop for starters if you need a personal suggestion. As far as I am concerned, they treat their employees with dignity, respect, and like human beings serving the public. Not farm animals, serving a corporation and lining the pockets of the greedy who don't believe in allowing the sick to rest and recuperate so they may continue to thrive for their business.
Atmosphere: 1
Food: 1
Service: 1
Chris Palmer
I miss the days when this was a small company that took care of their customers and employees. They continue to grow and become more and more corporate. Every one of their locations used to be a reflection of the community they were in. Now if you experienced one you experienced all of them. Might as well go to Starbucks. If you want a genuine coffee house I would recommend Sunergos or Bean.
Claire W.
The food is absolutely amazing!!! The service is quick!!! I love the ambiance there!!!
Benjamin Carter
Go-to location! Very cozy interior, and the order ahead is extremely easy use and pick up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Brulatte, Cream Cheese Muffin, Pumpkin Pie Latte
Stuart Walker
This is my favorite H bros. I hold a support group every month and they are always very patient when I order my Joe to go for the meeting at the last minute. I never have to wait too long and it's a go-to spot for me and my wife cause it's right next to King Donuts.
The coffee was good but I've never seen so many gnats in one place in my life what is going on
Marcie Seokjin
The amount of disrespect I just got from an employee is astronomical. I go to Heine brothers almost everyday. Today I went to a different one and this female employee literally was so rude I cannot comprehend it. I will never go to this location again. If you want to be disrespected, I highly recommend this location!
Atmosphere: 1
Food: 5
Service: 1
Cei K
To the cockeyed, faded and fried red headed heifer working the drive through, count your mother freaking days. You are obviously suffering from a RAPIDLY cycling manic bipolar disorder and potentially early onset Alzheimer’s. Your ATTITUDE matches all the symptoms. Rude as HELL for no reason and messed up my drink twice. Random outburst of aggression like a wild dog. Messed up my drink twice and had the audacity to get scary w me. It was a caramel iced coffee btw. No special requests. Rolling your eyes when I asked for a straw after you slammed the window in my face when I started to ask for one, proceeded to watch me sit at the window for 5 minutes while swiping RIGHT on musties and brokies on tinder. I will never come back here. You are very extremely dusty and tired and washed up and really grinded my gears .
Atmosphere: 1
Food: 1
Service: 1
Felicia Kayne
The ladies at the drive thru window were super awesome. Unfortunately the syrup/flavors the company uses in the coffee is not very good, to me. I didn't end up drinking it.
Atmosphere: 5
Food: 3
Service: 5
Aaron “Remi” Bale
Idk what to say. Not a big coffee person. It's great tho.
You will not like this place. They don't let you come in and socialize or
Atmosphere: 4
Food: 5
Service: 4
The ONLY person that seems like they don't hate their life is the person with colorful hair that's always in the window, sometimes wearing the Peter Pan hat. That person is great. If you feel like you want to go inside, don't. Avoid the indignant, passive aggressive judgement of everyone else and just drive though and see Peter Pan.
Atmosphere: 1
Food: 1
Service: 1
Came in yesterday with my son while we were out running errands. The cashier and barista acted so indifferent and rude. I get that people have bad days but I told them my name was Olivia and they called out Megan and me and the barista kept locking eyes until I went up there and I was like “oh my name is Olivia not Megan.” Yet Olivia was printed on the cup. Also, The last time I went there, I was asked for my preferences for my coffee. I have a weak heart and I need half caffeine for my coffee yet it still had espresso in it.I had expressed this to the cashier, & yes, the coffee said half caffeinated but with espresso.I have a really weak heart and I was only able to drink a fourth of my medium coffeeI said I can’t handle a lot of caffeine. I’m not sure why espresso was put in it.That’s pretty important when people have heart conditions. I guess I should only make my own coffee idk ??♀️The feeling was so rude I didn’t even care to correct it and just accepted that I wasted my money. I’ll never go back.
Coffee would be a lot, lot better if I didn't see staff so visibly ill during a covid outbreak. amid hearing that staff are getting fired for something they can't help getting, now they have to get us sick as well.
Atmosphere: 1
Food: 2
Service: 1
I came in the other afternoon for a small coffee after running some errands all day, and it was a genuinely crazy to me that it seemed a few of the baristas were feeling/looking really under the weather. It’s concerning that they were even made or allowed to work their shift if they were so noticeably feeling under the weather and then tasked to make customers’ FOOD and DRINKS still!!! While there, I asked if one of my favorite baristas I had become acquainted with from my frequent visits was there so I could say ‘hey.’ Come to find out, they had been fired for their lack of attendance due to recently catching covid. It’s legitimately insane to me that the Schnitzelburg Heine Bros are firing their employees for being conscious about their health and the health of others, and then forcing other, obviously sick, employees to continue to work. I’m so frustrated for the workers there, and and to all the people who are being affected by the obviously poor management that’s going on over there. To be honest, I’m not sure if or when I’ll be going back to Heine Bros, ESPECIALLY to this location.
Atmosphere: 1
Food: 3
Service: 2
I'm deeply disappointed to share my recent experience with Heine Brothers Schnitzelburg/Germantown location. While I've always enjoyed their beverages, I can no longer support a business that prioritizes profits over the well-being of its employees. It has come to my attention, through word of mouth of another employee (who I will not name, as I fear for their employment being on the line for this also), that Heine Brothers has a troubling practice of wrongfully terminating employees who seek proper coverage for their shifts due to illness, particularly during the COVID-19 pandemic.It is alarming to learn that employees who responsibly take time off when sick, especially with a contagious virus like COVID-19, are met with termination rather than support and understanding from their employer. This sends a clear message that Heine Brothers values their bottom line more than the health and safety of their staff and customers.No employee should ever feel pressured to work while ill, especially in an environment where they handle food and beverages. By punishing those who prioritize their health and the safety of others, Heine Brothers is creating a toxic work culture that puts everyone at risk.I cannot in good conscience support a company that would rather have its employees work sick around food and beverages than allow them to stay home and rest. I have never worked for a company that has put my well-being and livelihood at risk, as well as the health of my customers at risk by being forced to work over other people's sustenance. I cannot describe this as anything other than a biological hazard and "disturbing" doesn't even come close to describing this practice they have set in place.I have been a loyal customer to several locations of Heine Brothers for years. However, until Heine Brothers demonstrates a genuine commitment to the well-being of its employees, I will be taking my business elsewhere. I will also be urging my friends, family and colleagues to do the same and I WILL BE cross posting this review to multiple platforms to allow consumers to be fully knowledgeable of the company they are supporting. Consumers should be aware of what this company does behind closed doors to the very people that keep customers smiling and returning time and time again. This company must not know that you should not bite the hand that feeds you. And without your friendly and upbeat employees, you would have no customers. You would be nothing. And if you continue these disgusting practices of causing employees to fear that they are one illness away from unemployment, you are guaranteed a fast track, one way ticket to just that. You will be NOTHING.I will also take the time to echo the sentiment of the other most recent review and urge you to take your patronage to another local, small business. I would recommend Bean coffee shop for starters if you need a personal suggestion. As far as I am concerned, they treat their employees with dignity, respect, and like human beings serving the public. Not farm animals, serving a corporation and lining the pockets of the greedy who don't believe in allowing the sick to rest and recuperate so they may continue to thrive for their business.
Atmosphere: 1
Food: 1
Service: 1
I miss the days when this was a small company that took care of their customers and employees. They continue to grow and become more and more corporate. Every one of their locations used to be a reflection of the community they were in. Now if you experienced one you experienced all of them. Might as well go to Starbucks. If you want a genuine coffee house I would recommend Sunergos or Bean.
The food is absolutely amazing!!! The service is quick!!! I love the ambiance there!!!
Go-to location! Very cozy interior, and the order ahead is extremely easy use and pick up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Brulatte, Cream Cheese Muffin, Pumpkin Pie Latte
This is my favorite H bros. I hold a support group every month and they are always very patient when I order my Joe to go for the meeting at the last minute. I never have to wait too long and it's a go-to spot for me and my wife cause it's right next to King Donuts.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The coffee was good but I've never seen so many gnats in one place in my life what is going on
The amount of disrespect I just got from an employee is astronomical. I go to Heine brothers almost everyday. Today I went to a different one and this female employee literally was so rude I cannot comprehend it. I will never go to this location again. If you want to be disrespected, I highly recommend this location!
Atmosphere: 1
Food: 5
Service: 1
To the cockeyed, faded and fried red headed heifer working the drive through, count your mother freaking days. You are obviously suffering from a RAPIDLY cycling manic bipolar disorder and potentially early onset Alzheimer’s. Your ATTITUDE matches all the symptoms. Rude as HELL for no reason and messed up my drink twice. Random outburst of aggression like a wild dog. Messed up my drink twice and had the audacity to get scary w me. It was a caramel iced coffee btw. No special requests. Rolling your eyes when I asked for a straw after you slammed the window in my face when I started to ask for one, proceeded to watch me sit at the window for 5 minutes while swiping RIGHT on musties and brokies on tinder. I will never come back here. You are very extremely dusty and tired and washed up and really grinded my gears .
Atmosphere: 1
Food: 1
Service: 1
The ladies at the drive thru window were super awesome. Unfortunately the syrup/flavors the company uses in the coffee is not very good, to me. I didn't end up drinking it.
Atmosphere: 5
Food: 3
Service: 5
Idk what to say. Not a big coffee person. It's great tho.
Atmosphere: 5
Food: 5
Service: 5