Firehouse has been my favorite sub place since I lived in Jacksonville, Florida and they were on every corner.I was lucky enough to have one open in Madison, WI within a month after moving there in 2015 so I didn’t have to give up hearing “Welcome to Firehouse” when I walked in.Until I moved to Paducah recently, that is as I have never heard it here and I eat there at least 3-4x per month. This location isn’t interested in welcoming its customers apparently.My most recent visit was to take advantage of their Valentine’s Day email offer.The young woman working the register was literally trying to be rude. It was clear she had no respect for me as a customer or a person. It was also very clear that a she could not wait for our interaction to end.There was no issue or drama, it was a lack of any kind of customer service. I watched her laugh and joke around with her coworkers but anytime a customer approached her it was stone faced and intentionally unfriendly.That’s not who you want taking orders at a restaurant.My order was also incorrectly made.I had to drive back and respectfully asked for a new sandwich. Again, there was no drama or animosity but the words “I’m sorry”,“thank you”, or anything else was ever said.Just, dead silence.I’m going to miss having Firehouse regularly.The food is great but your employees don’t like customers.Good luck with that…
Atmosphere: 3
Food: 5
Service: 1
jessie Lynch
An amazing place to get a sub
Scotty Wilkerson
Get the brisket and make sure you donate to your local First Responders!
Steve Weigle
I enjoyed the food, very tasty! The service and atmosphere are typical fast food, not bad, but certainly not Michelin rated.
Atmosphere: 3
Food: 4
Service: 4
Phillip Bradley
Theyre ok nothing special and prices are on the higher side.
Jon Frensley
Dang good sandwiches. So impressed. Goodbye to subway!!!!
Atmosphere: 5
Food: 5
Service: 5
Tatted Shygirl
Got a hook and ladder. Was sweet to me. Not my favorite but everyone else liked what they ordered. I just didn'
Atmosphere: 5
Food: 4
Service: 5
gary warren
The food was amazing, it had enough meat to satisfy a tiger. Thank you for the wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
georgia nichols
Did not receive all the order I paid
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
Roy Chervinko
Me and wife each had a different sub and both were excellent, staff was friendly efficient.
Passing through on our way to Florida. Was pretty busy and the service was still fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
Mark Edwards
I always enjoy eating here, nice staff and quick service.
Atmosphere: 4
Food: 5
Service: 5
Jason Lynn
Great food,getting pretty expensive tho
Cl#36
Was not given my sandwich after paying for it. They charged me for a combom as well. Service mediocre at
Atmosphere: 1
Food: 1
Service: 1
Kaylynn White
This was the first time I had ever had a firehouse sub, now I can only review this as the person that recieved the sandwich. I didn't go to the shop but I was told by the person that did pick up the order, they particularly enjoyed that the store promotes donations for first responders.What I can talk about was this amazing sandwich, as someone that loves subs and has eaten my fair share of them, I definitely know what I like. I ordered a turkey bacon ranch on wheat. The first thing I noticed was it was packaged well and when I opened the container it wasn't a mess to pick up, I noticed the even bread to other ingredient ratio, how the sandwich bread was heated but not soggy or tough and how the sandwich was warm but not so hot that my cold ingredients were limp and warm. I noticed how the ingredients were evenly placed, the ranch was not overpowering and my bacon wasn't too limp. I can't say I know if this is a marvelous consistency across the board for them but my partner was equally pleased with his brisket. All I know is, bravo firehouse, that's how you make a first impression.Parking: Easy to locate the store and parking.
Firehouse has been my favorite sub place since I lived in Jacksonville, Florida and they were on every corner.I was lucky enough to have one open in Madison, WI within a month after moving there in 2015 so I didn’t have to give up hearing “Welcome to Firehouse” when I walked in.Until I moved to Paducah recently, that is as I have never heard it here and I eat there at least 3-4x per month. This location isn’t interested in welcoming its customers apparently.My most recent visit was to take advantage of their Valentine’s Day email offer.The young woman working the register was literally trying to be rude. It was clear she had no respect for me as a customer or a person. It was also very clear that a she could not wait for our interaction to end.There was no issue or drama, it was a lack of any kind of customer service. I watched her laugh and joke around with her coworkers but anytime a customer approached her it was stone faced and intentionally unfriendly.That’s not who you want taking orders at a restaurant.My order was also incorrectly made.I had to drive back and respectfully asked for a new sandwich. Again, there was no drama or animosity but the words “I’m sorry”,“thank you”, or anything else was ever said.Just, dead silence.I’m going to miss having Firehouse regularly.The food is great but your employees don’t like customers.Good luck with that…
Atmosphere: 3
Food: 5
Service: 1
An amazing place to get a sub
Get the brisket and make sure you donate to your local First Responders!
I enjoyed the food, very tasty! The service and atmosphere are typical fast food, not bad, but certainly not Michelin rated.
Atmosphere: 3
Food: 4
Service: 4
Theyre ok nothing special and prices are on the higher side.
Dang good sandwiches. So impressed. Goodbye to subway!!!!
Atmosphere: 5
Food: 5
Service: 5
Got a hook and ladder. Was sweet to me. Not my favorite but everyone else liked what they ordered. I just didn'
Atmosphere: 5
Food: 4
Service: 5
The food was amazing, it had enough meat to satisfy a tiger. Thank you for the wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Did not receive all the order I paid
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
Me and wife each had a different sub and both were excellent, staff was friendly efficient.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Passing through on our way to Florida. Was pretty busy and the service was still fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
I always enjoy eating here, nice staff and quick service.
Atmosphere: 4
Food: 5
Service: 5
Great food,getting pretty expensive tho
Was not given my sandwich after paying for it. They charged me for a combom as well. Service mediocre at
Atmosphere: 1
Food: 1
Service: 1
This was the first time I had ever had a firehouse sub, now I can only review this as the person that recieved the sandwich. I didn't go to the shop but I was told by the person that did pick up the order, they particularly enjoyed that the store promotes donations for first responders.What I can talk about was this amazing sandwich, as someone that loves subs and has eaten my fair share of them, I definitely know what I like. I ordered a turkey bacon ranch on wheat. The first thing I noticed was it was packaged well and when I opened the container it wasn't a mess to pick up, I noticed the even bread to other ingredient ratio, how the sandwich bread was heated but not soggy or tough and how the sandwich was warm but not so hot that my cold ingredients were limp and warm. I noticed how the ingredients were evenly placed, the ranch was not overpowering and my bacon wasn't too limp. I can't say I know if this is a marvelous consistency across the board for them but my partner was equally pleased with his brisket. All I know is, bravo firehouse, that's how you make a first impression.Parking: Easy to locate the store and parking.
Atmosphere: 5
Food: 5
Recommended dishes: Smokehouse Beef Brisket, Sandwiches, Turkey Bacon Ranch