At approximately 6:30 pm, on my to Hardees Drive Thru, I ordered a number 5 meal, and a med coke. I asked for a military discount. The DT cashier, asked the manager to complete the order. The manger completed the order and apparently got upset because he mistakenly gave me a wrong discount. He told me it was $10 even, which is what I thought I paid. His next words to me was "this will never happen again" in a matter of fact tone. He did not explain what I was charged or paid. He accused me of raising my voice, which i did not. I did ask a question to seek clarity because I was confused. At this point I was more confused by tone he was using regarding an apparent mistake that he made. I responded "sir I am not raising my voice" I am just trying to ask a question. He responds with "you want to pay more". At this point I still don't know what I paid, just that I received a bigger discount than I should have. Again just seeking clarity he was upset that I was asking a question. I left the drive thru confused about what just occurred. I returned about 5 minutes later to get my receipt so I know what I paid for the meal. After asking for the receipt, I told him that I never raised my voice and he insisted that I did and said he already called his owner. Again I said Sir I did not raise my voice and I was was just trying to understand what I paid. He gave me the receipt and was showing me what I paid. I acknowledged that I received a discount that was larger than I should have, but said I never raised my voice in the drive thru. He insisted that I did and that he was not putting up with that. At that point, I did become upset, if i was mature enough to come back in that in a calm manner to get a receipt, he could at the minimum said something to the effect of sorry if I took your tone the wrong way, no, it was just an insistent that I raised my voice to him. At that point I did raise my voice and cussed at him because I became very upset. It is very apparent to me now that this manager, Vernon, was mad at his own mistake and took it out on me. I would like someone to review the drive thru recording and show me when I raised my voice. I also want you to view his tone regarding "this never happening again". Please view the recording of both these incidents. I would like someone to contact me about what my perceived behavior (voice raising) during that encounter. Also review the customer service of a manager who made a mistake and the way he verbalized that to the customer. I will apologize for my last reaction, that in my opinion was provoked by a very unprofessional manager.Store Number 150953Richmond 2Order 317555Cashier Vernon
Atmosphere: 1
Food: 4
Service: 1
Robert Wilson
I can't say enough about this location, I visit there often due to being close to my parents house. I stopped in on 03/23/24 around 6pm and went inside to order and immediately see staff wiping and cleaning which the inside was spotless needless to say, I was greeted by the manager and he took my order and said it would be a few minutes and I had no problem with this at all so as I waited I watched the staff perform there duty's in a very professional way and these days thats a rare thing to see. So after receiving my food I ask to speak to the manager cause I wanted him to know that I appreciated there service and work they do cause God knows they don't hear that much these days! The manager ask me not to mention his name on here but instead recognize the workers and I hate that I forgot the young man's name and the young lady's name but should you guys see this post you know who you are and thanks again for a great visit tonight.Parking: Not much on front side but plenty on drive thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Frisco Breakfast Sandwich, Mushroom & Swiss, Super Sausage Biscuit w Fried Egg, Hand-Breaded Chicken Sandwich Combo, Monster Combo, Super Sausage Biscuit
Steve Hornbuckle
Restaurant was not very clean. Food was not good and it was quite pricey. $14 for a combo meal is too much considering how it tasted. We won't be back.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bacon Cheeseburger
bobby b.
Great food. Fast service. CleanFood prices are kinda high
I walked in and ordered. Sadly I didn't check my food. Mainly because I walked in. I was given the wrong food.
Atmosphere: 5
Food: 1
Service: 5
Traveling Construction Superintendent
Joining my rewards for a free sandwich didn't work. It states that if you purchase an item for a 1.00 or more on the app or in the restaurant, you receive a free sandwich. I ordered 2 meals, and the VERY RUDE manager wouldn't honor the free sandwich offer because I forgot to add it in the checkout on the app. But it states in the restaurant as well ??? What a scam and the tables were dirty..... Oh well, needless to say, I'll be deleting the app and not going to Hardee's anytime soon. Update: they responded and sent me a link. Never got back to me after that.
Atmosphere: 1
Food: 1
Service: 1
April Hagerman Bates
Ordered door dash, double cheeseburgers were dry, very little mustard and ketchup.The chciken tenders tasted horrible like burnt grease. I asked for no ice in my drinks, got ice in all drinks. No straws in bad. Very poor service.
Atmosphere: 2
Food: 1
Service: 2
TERESA LYNN REAMS
Great food and great personality from the window
Atmosphere: 5
Food: 5
Service: 5
J. C. Hale
Hardy's bacon egg and cheese sandwich is the best sandwich at a fast food restaurant.... It might not be the healthiest & Sometimes they seem to warm them up in a microwave if they've been sitting around too long... But hardy's bacon ache and cheese sandwiches are fire...
The poor kid working drive-thru could barely hear to take my order…I don’t know how anyone can function in that place with the Manager screaming nonstop at everyone. No one deserves to be treated like that while trying their best to work. I love the food but, I’ll probably go to a different location next time.
Atmosphere: 1
Food: 3
Service: 1
Kennedy Collins
Absolutely disappointed literally watched customers get scared away by the manger!!! Absolutely rudest manager I have ever heard!!!! Maybe if you would be nicer to your employees you can get some stuff accomplished!!!!!!! never forget if you have authority over peopleTo never abuse the power just plan rude. One of the worst fast food experiences of my life. I pray for all the young employees who don’t realize how badly they are being treated. Honestly, I truly feel that some of the employees could file for a lawsuit for how poorly they were getting treated. I could visibly see burn marks on all of the cooks hands. Extreme safety violation do better by teens just trying to start out in the working world.
At approximately 6:30 pm, on my to Hardees Drive Thru, I ordered a number 5 meal, and a med coke. I asked for a military discount. The DT cashier, asked the manager to complete the order. The manger completed the order and apparently got upset because he mistakenly gave me a wrong discount. He told me it was $10 even, which is what I thought I paid. His next words to me was "this will never happen again" in a matter of fact tone. He did not explain what I was charged or paid. He accused me of raising my voice, which i did not. I did ask a question to seek clarity because I was confused. At this point I was more confused by tone he was using regarding an apparent mistake that he made. I responded "sir I am not raising my voice" I am just trying to ask a question. He responds with "you want to pay more". At this point I still don't know what I paid, just that I received a bigger discount than I should have. Again just seeking clarity he was upset that I was asking a question. I left the drive thru confused about what just occurred. I returned about 5 minutes later to get my receipt so I know what I paid for the meal. After asking for the receipt, I told him that I never raised my voice and he insisted that I did and said he already called his owner. Again I said Sir I did not raise my voice and I was was just trying to understand what I paid. He gave me the receipt and was showing me what I paid. I acknowledged that I received a discount that was larger than I should have, but said I never raised my voice in the drive thru. He insisted that I did and that he was not putting up with that. At that point, I did become upset, if i was mature enough to come back in that in a calm manner to get a receipt, he could at the minimum said something to the effect of sorry if I took your tone the wrong way, no, it was just an insistent that I raised my voice to him. At that point I did raise my voice and cussed at him because I became very upset. It is very apparent to me now that this manager, Vernon, was mad at his own mistake and took it out on me. I would like someone to review the drive thru recording and show me when I raised my voice. I also want you to view his tone regarding "this never happening again". Please view the recording of both these incidents. I would like someone to contact me about what my perceived behavior (voice raising) during that encounter. Also review the customer service of a manager who made a mistake and the way he verbalized that to the customer. I will apologize for my last reaction, that in my opinion was provoked by a very unprofessional manager.Store Number 150953Richmond 2Order 317555Cashier Vernon
Atmosphere: 1
Food: 4
Service: 1
I can't say enough about this location, I visit there often due to being close to my parents house. I stopped in on 03/23/24 around 6pm and went inside to order and immediately see staff wiping and cleaning which the inside was spotless needless to say, I was greeted by the manager and he took my order and said it would be a few minutes and I had no problem with this at all so as I waited I watched the staff perform there duty's in a very professional way and these days thats a rare thing to see. So after receiving my food I ask to speak to the manager cause I wanted him to know that I appreciated there service and work they do cause God knows they don't hear that much these days! The manager ask me not to mention his name on here but instead recognize the workers and I hate that I forgot the young man's name and the young lady's name but should you guys see this post you know who you are and thanks again for a great visit tonight.Parking: Not much on front side but plenty on drive thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Frisco Breakfast Sandwich, Mushroom & Swiss, Super Sausage Biscuit w Fried Egg, Hand-Breaded Chicken Sandwich Combo, Monster Combo, Super Sausage Biscuit
Restaurant was not very clean. Food was not good and it was quite pricey. $14 for a combo meal is too much considering how it tasted. We won't be back.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bacon Cheeseburger
Great food. Fast service. CleanFood prices are kinda high
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit Combo, Biscuit 'N' Gravy, Breakfast Sandwich
Fast and
Food: 5
Service: 5
I walked in and ordered. Sadly I didn't check my food. Mainly because I walked in. I was given the wrong food.
Atmosphere: 5
Food: 1
Service: 5
Joining my rewards for a free sandwich didn't work. It states that if you purchase an item for a 1.00 or more on the app or in the restaurant, you receive a free sandwich. I ordered 2 meals, and the VERY RUDE manager wouldn't honor the free sandwich offer because I forgot to add it in the checkout on the app. But it states in the restaurant as well ??? What a scam and the tables were dirty..... Oh well, needless to say, I'll be deleting the app and not going to Hardee's anytime soon. Update: they responded and sent me a link. Never got back to me after that.
Atmosphere: 1
Food: 1
Service: 1
Ordered door dash, double cheeseburgers were dry, very little mustard and ketchup.The chciken tenders tasted horrible like burnt grease. I asked for no ice in my drinks, got ice in all drinks. No straws in bad. Very poor service.
Atmosphere: 2
Food: 1
Service: 2
Great food and great personality from the window
Atmosphere: 5
Food: 5
Service: 5
Hardy's bacon egg and cheese sandwich is the best sandwich at a fast food restaurant.... It might not be the healthiest & Sometimes they seem to warm them up in a microwave if they've been sitting around too long... But hardy's bacon ache and cheese sandwiches are fire...
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
The poor kid working drive-thru could barely hear to take my order…I don’t know how anyone can function in that place with the Manager screaming nonstop at everyone. No one deserves to be treated like that while trying their best to work. I love the food but, I’ll probably go to a different location next time.
Atmosphere: 1
Food: 3
Service: 1
Absolutely disappointed literally watched customers get scared away by the manger!!! Absolutely rudest manager I have ever heard!!!! Maybe if you would be nicer to your employees you can get some stuff accomplished!!!!!!! never forget if you have authority over peopleTo never abuse the power just plan rude. One of the worst fast food experiences of my life. I pray for all the young employees who don’t realize how badly they are being treated. Honestly, I truly feel that some of the employees could file for a lawsuit for how poorly they were getting treated. I could visibly see burn marks on all of the cooks hands. Extreme safety violation do better by teens just trying to start out in the working world.
Atmosphere: 1
Service: 1
Worst fast food I've ever had!
Atmosphere: 1
Food: 1
Service: 1
Did druve thru. Tenders were great.
Food: 5
Service: 5
Delicious food and great service.Thank you!
Atmosphere: 5
Food: 5
Service: 5