I usually love their food, but today I went and there were about 5 other tables in the restaurant filled. we were seated, and waited over 20 minutes without even our drink order being taken. other customers came in and were seated and had their orders taken and food brought out to them. we were either forgotten about or ignored purposefully. will not be back, as much as i do enjoy their food. :(
Service: 1
gray
good food but slow service
Atmosphere: 3
Food: 5
Service: 3
David Kirby
The food was great and so was the service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry Banana French Toast, Hash Browns
Melissa Feldsher
Great food. Nice staff.
Atmosphere: 5
Food: 5
Service: 5
Dj Owens
Waited to be seated for 45 minutes and was told it was going 15-20 minutes will never come to this location again.
Sheralyn
Best coffee around?? the pancakes ? are awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Tom Thomas
As a Celiac, Who Has to Eat Gluten Free, and was Looking Forward to a Nice, Hot Omelette, it was Extremely Disappointing to Learn that IHOP, to Make Their Omelettes "Fluffy" Adds Pancake Batter.
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Hash Browns
Terry Wulff
Clean. Fair portionsFast service.
Atmosphere: 4
Food: 4
Service: 5
Barry True
Good atmosphere and always great food. Sit back and enjoy the flavor in every bite.
Great food. Definitely a bit of a wait but it was worth it. It was a wintery day. Maybe they were short staffed.
Atmosphere: 5
Food: 5
Service: 5
Billy Goins
While standing in line for 15 minutes waiting to be seated, we finally left. Others was leaving also. Need to hire
Service: 1
Lovey Sully
Ihop you are ready for a good time!Few iPad kids here and there keeps em quiet...unless they are blasting it then you just gotta vibe with it.Some Waitresses have colorful hair! I think it's fun!Pancakes slap!Coffee is.....well my dad likes the coffee but he's like 60 something so that makes sens.Also your in Kentucky and the Accents are adorable! Iv lived here about 7 or 8 years now waiting for my Kentucky accent to come through I wanna be part of the people.I like it here! if you wanna know if you should come here,come !try it out you never know maybe it'll be your favorite place!
Atmosphere: 3
Food: 3
Service: 3
Steven Cox
Arrived at this location at 12:45 on Nov 11 2023. No one was in line to be seated so me and my wife and 2 friend's waited to be verbally acknowledge for 10 mins and then waited about 5 mins after being verbally acknowledge.Now we are at 13:00. We take our seats and have menus in hand so we start to discuss what we want to try. We see the new Pumpkin cold brew coffee so we make note to order 2 of these and a plain vanilla cold brew and waters for all.13:15 comes and goes13:30 comes and goes13:35 comes and an employee comes and asks if we have had our server take our order yet. We have not. Lady takes our drink order and informs us that she would tell our server that she got our drink orders.13:45 server comes out with tray and was preoccupied with another table and leaves all 7 drinks on carrying tray at table. We took the drinks and passed them out and noticed one water glass had red stuff floating on top, it was one of the plain water glasses, so we set it aside. All 3 of the cold brews were... You could see the 8mm clear (vanilla?) and the other 2's 8mm yellow (pumphin?) flavoring? not mixed in. I being myself took a sip without mixing the vanilla and was. . . well It was vanilla flavoring and strong. We decided to mix the drinks. . . This then made all of the drinks taste like dish water. Very weak flavoring even though their was a large amount of it in the cups but the flavor was weak vanilla and weak pumpkin with a strong flavor of dish soap, Dawn I presume as I work in food and we use Dawn from ECO Lab so I would think this would use the same (which with strong soap flavoring implies that the Huffman dishwasher (They seem to be used everywhere) is not sanitizing correctly/Rinsing (last step on these machines is to use 140 degree FRESH water (this is not the case here) to clean and sanitize the utensils inside the dishwasher.13:55 Server comes back and we inform them of the poor taste of all 3 cold brews and we are informed that they only pour out the pre mixed concoction into cups and they add the foam on top (neat to know that it is not made in house) but they would go and speak to the manager to see if they could sub 3 palin cold brew coffees. They come back with 3 plain cold brews and said that they could not change these out if they were bad or not (Ok I guess but odd thing to say).14:00 we are done chit chatting with server and proceed to place order and ask for the replacement water and creamer for coffee.14:10 Comes and goes14:20 Comes and goes14:30 Comes and goes14:35 we get water and creamer14:40 comes and goes14:50 we receive our appetizer which we enjoyed15:00 we receive our main food aside for my sides (French toast dinner which I only received the french toast and had to wait on the hasebrown/scrambled eggs/bacon)15:10 received missing food (bacon was... limpy)15:25 server brings bill to table, we request to go cups and to go box15:30 we leave Richmond KY IHop15:40 arrive home and one of friend's is feeling sick and is now laying on my couch sick to stomach.15:45 I am typing this reviewI would NOT go back to this IHop.16:00 Finishing reviewing this review and friend is not doing so well now. May be making a stop at the ER if they do not get better.Edit:16:08 I am now not feeling that great eitherEdit #2: 11/17/2023 at 21:33Just completed the provided link and not sure if will be contacted as it states or not... So we shall see.Edit #3 11/23/2023 at 14:00No response via email or phone call or text message from link provided.Edit #4 12/18/2023 at 16:22No email from the "franchise owner" as of today so this is all a act to look like "Oh we will fix the issue online"... No contact. I have the same phone number provided and same email so...AVOID THIS IHOP
I usually love their food, but today I went and there were about 5 other tables in the restaurant filled. we were seated, and waited over 20 minutes without even our drink order being taken. other customers came in and were seated and had their orders taken and food brought out to them. we were either forgotten about or ignored purposefully. will not be back, as much as i do enjoy their food. :(
Service: 1
good food but slow service
Atmosphere: 3
Food: 5
Service: 3
The food was great and so was the service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry Banana French Toast, Hash Browns
Great food. Nice staff.
Atmosphere: 5
Food: 5
Service: 5
Waited to be seated for 45 minutes and was told it was going 15-20 minutes will never come to this location again.
Best coffee around?? the pancakes ? are awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
As a Celiac, Who Has to Eat Gluten Free, and was Looking Forward to a Nice, Hot Omelette, it was Extremely Disappointing to Learn that IHOP, to Make Their Omelettes "Fluffy" Adds Pancake Batter.
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Hash Browns
Clean. Fair portionsFast service.
Atmosphere: 4
Food: 4
Service: 5
Good atmosphere and always great food. Sit back and enjoy the flavor in every bite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
My fiancé and I love the food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Double Blueberry Pancakes
Restaurantji Recommends
Great job with our team’s catering order on short
Atmosphere: 5
Food: 5
Service: 5
Great food. Definitely a bit of a wait but it was worth it. It was a wintery day. Maybe they were short staffed.
Atmosphere: 5
Food: 5
Service: 5
While standing in line for 15 minutes waiting to be seated, we finally left. Others was leaving also. Need to hire
Service: 1
Ihop you are ready for a good time!Few iPad kids here and there keeps em quiet...unless they are blasting it then you just gotta vibe with it.Some Waitresses have colorful hair! I think it's fun!Pancakes slap!Coffee is.....well my dad likes the coffee but he's like 60 something so that makes sens.Also your in Kentucky and the Accents are adorable! Iv lived here about 7 or 8 years now waiting for my Kentucky accent to come through I wanna be part of the people.I like it here! if you wanna know if you should come here,come !try it out you never know maybe it'll be your favorite place!
Atmosphere: 3
Food: 3
Service: 3
Arrived at this location at 12:45 on Nov 11 2023. No one was in line to be seated so me and my wife and 2 friend's waited to be verbally acknowledge for 10 mins and then waited about 5 mins after being verbally acknowledge.Now we are at 13:00. We take our seats and have menus in hand so we start to discuss what we want to try. We see the new Pumpkin cold brew coffee so we make note to order 2 of these and a plain vanilla cold brew and waters for all.13:15 comes and goes13:30 comes and goes13:35 comes and an employee comes and asks if we have had our server take our order yet. We have not. Lady takes our drink order and informs us that she would tell our server that she got our drink orders.13:45 server comes out with tray and was preoccupied with another table and leaves all 7 drinks on carrying tray at table. We took the drinks and passed them out and noticed one water glass had red stuff floating on top, it was one of the plain water glasses, so we set it aside. All 3 of the cold brews were... You could see the 8mm clear (vanilla?) and the other 2's 8mm yellow (pumphin?) flavoring? not mixed in. I being myself took a sip without mixing the vanilla and was. . . well It was vanilla flavoring and strong. We decided to mix the drinks. . . This then made all of the drinks taste like dish water. Very weak flavoring even though their was a large amount of it in the cups but the flavor was weak vanilla and weak pumpkin with a strong flavor of dish soap, Dawn I presume as I work in food and we use Dawn from ECO Lab so I would think this would use the same (which with strong soap flavoring implies that the Huffman dishwasher (They seem to be used everywhere) is not sanitizing correctly/Rinsing (last step on these machines is to use 140 degree FRESH water (this is not the case here) to clean and sanitize the utensils inside the dishwasher.13:55 Server comes back and we inform them of the poor taste of all 3 cold brews and we are informed that they only pour out the pre mixed concoction into cups and they add the foam on top (neat to know that it is not made in house) but they would go and speak to the manager to see if they could sub 3 palin cold brew coffees. They come back with 3 plain cold brews and said that they could not change these out if they were bad or not (Ok I guess but odd thing to say).14:00 we are done chit chatting with server and proceed to place order and ask for the replacement water and creamer for coffee.14:10 Comes and goes14:20 Comes and goes14:30 Comes and goes14:35 we get water and creamer14:40 comes and goes14:50 we receive our appetizer which we enjoyed15:00 we receive our main food aside for my sides (French toast dinner which I only received the french toast and had to wait on the hasebrown/scrambled eggs/bacon)15:10 received missing food (bacon was... limpy)15:25 server brings bill to table, we request to go cups and to go box15:30 we leave Richmond KY IHop15:40 arrive home and one of friend's is feeling sick and is now laying on my couch sick to stomach.15:45 I am typing this reviewI would NOT go back to this IHop.16:00 Finishing reviewing this review and friend is not doing so well now. May be making a stop at the ER if they do not get better.Edit:16:08 I am now not feeling that great eitherEdit #2: 11/17/2023 at 21:33Just completed the provided link and not sure if will be contacted as it states or not... So we shall see.Edit #3 11/23/2023 at 14:00No response via email or phone call or text message from link provided.Edit #4 12/18/2023 at 16:22No email from the "franchise owner" as of today so this is all a act to look like "Oh we will fix the issue online"... No contact. I have the same phone number provided and same email so...AVOID THIS IHOP
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Our Original French Toast