Puerta Grande Mexican Bar & Grill

120 April Way, Winchester
(859) 744-1200

Recent Reviews

Ej Oney

Found a hair in my food!!!! Don’t eat here!!!

Atmosphere: 1

Food: 1

Service: 1

Starr Williams

They sat us and the forgot about us (it was 5pm so not during a busy time). We sat for 20 minutes before anyone came to take a drink order. The waiter was extemely rude. He literally snapped his fingers at us because we weren't answering fast enough; then he turned and left without taking my order even though I was ready. The food is bland, very bland. There was a microscopic amount of cheese in the Chile relleno. My friend had a hair in her dinner, which just turned everyone's stomach. I couldn't finish my meal. There is no way I'm ever going back to this place.

Atmosphere: 3

Food: 1

Service: 1

Tim Rose

Worst service ever. Came in with a group, only 3 were actually served, waiter walked out without taking a friends order and was snapping his fingers at me. Then to top it off, there was a hair in my wife’s food. Will not be back!

Atmosphere: 1

Food: 1

Service: 1

Paranormal Connections

Bad service. Rude as heck. And no manners!!!

Atmosphere: 1

Food: 1

Service: 1

Phillip Cochran

Fast accurate service with a smile.

Atmosphere: 5

Food: 5

Service: 5

Jose

Typical American Mexican restaurant which is fine I like greasy food covered in cheese sauce. Have eaten here twice I tried the chicken chimichanga and chicken burrito.They were exactly what I would want and expect, only the chicken is so cheap and weird, it’s these gross chewy little strips of chicken that they get from god knows where. In the burrito I had I almost broke my tooth on a shard of bone in this disgusting chewy piece of chicken. I’ve been to several Mexican restraunts that serve the same chimichanga covered in cheese sauce with rice the exact same way with nice shredded chicken for the EXACT same price as this place charges or cheaper, 9.99-11.99. If you wanna sell cheap meat it shouldn’t be 10.99… start using shredded chicken and some seasoning and I will be back.

Atmosphere: 3

Food: 1

Service: 3

Suzzie White

Great food, fast service. They always get it right!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salsa Chips, Rice & Refried Beans, Taco Salad, Cheese Dip, Fajitas, Quesadilla, Beans and Rice, Chimichanga, Guacamole

j wink

Food was pretty average with some things tasting ok and some not good. Enchiladas suizas were too spicy and the chicken dry for example. Not the best example of a Mexican

Atmosphere: 4

Food: 3

Service: 4

Nic C

Food was good. It took too long to get the first meal out, then a big gap for the second meal to come out, and another big gap of time before we finally received the third person's food. We're not big on being served each dish 15 min apart.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Burrito

Evan Tuck

They take a while to get you more drinks they usually stand and talk but they have very good

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Salsa Chips, Chimichanga, Cheese Dip, Pollo Bandido Boom Boom

Travis C.

It was a Valentine's Day we will remember notably for the combination of bad service and burned food. After we (4 of us) ordered, our server disappeared for 17 minutes leaving us with no drink refills and no chip refills. We were only able to eat about half of the queso appetizer we ordered due to no chips. When our waiter did reappear he delivered my wife's food and then disappeared for 5 minutes returning with my mother in laws burrito. Then, you guessed it, he disappeared for 5 minutes returning with my steak, but not my mother's quesadilla. After another vanishing act he returned 3 minutes later with her food. We then asked for refills and silverware so we could eat. The food was overcooked and under seasoned. I ordered my steak medium rare and got a steak that was medium well. My wife's fajitas were charred beyond the good way you would expect and had a dry consistency. The food was hot from all the over cooking so we went through the water refills quickly, but it was 13 minutes before we saw our waiter again. He didn't offer us refills, but we asked for them. If you are wondering about the weird timings it's because my wife got me a new watch for Valentine's Day and I was trying out the chronograph. We were just passing through the area and foolishly remarked that Mexican was a great choice as they are all usually pretty good. Little did we know we would have our worst Mexican experience ever. Needless to say we won't be back.

Rusty Pryor

Too many loud mouthed drunks using foul language reguardless of childress being around. My 7 yr old grandson wanted to eat there for his birthday and thats the last time i will go there. Its hard to say itcwas just an off night, besides the drunks the waitress took a long time getting to us, i watched other tables filled after us get there food much quicker. All the food got to the table except my Chimichanga, they completly missed it on the ticket. The ends of the Chimichangas were burnt. The rice is very bland. After multiple request we did manage a happy birthday song and ice cream for my grandson which made him happy. Overall it was not a good experience with food and the obnoxious drunks ruined the atmospher.

Atmosphere: 1

Food: 2

Service: 2

Ronnie Price

When ordering I asked for French Fries covered with steak,peppers,onions,and cheese sauce. The server said he couldn't add onions,and peppers. Well thats crazy and my mistake for not leaving then. The food had freezer burn and 0 service. You could tell all the staff hated being there.

Atmosphere: 1

Food: 1

Service: 1

charlotte

Update: New Year Eve 2023It's been ALONG time since dining at this restaurant, but wow, what an improvement. Waitress was on point. She absolutely went above her duties by keeping the drinks filled and food prepared as ordered. We had some special dishes, and she made sure it was made as ordered. Great food and excellent service. Highly recommend and will definitely try again when In the area.They weren't able to prepare the food that I wanted to order, so I settled for something they recommended, and it was still wrong. The chips were very stale and cold. I used to really enjoy this place, but the service has went down hill.There Alot of new faces, so maybe they are training..not sure

Atmosphere: 3

Food: 5

Service: 5

Shelly Bishop

Went in for lunch. The decor was nice but that was about it. The chips were hard and stail. We got a taco salad that was bland. The meat had no seasoning. Fajitas were mediocre at best. The server was not very friendly and then at checkout I had to go find someone to take my money. They were literally sitting around playing on their phones. Will keep looking in hopes to find a good go to Mexican restaurant around here.

Atmosphere: 5

Food: 1

Service: 1

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Puerta Grande Mexican Bar & Grill

120 April Way, Winchester, KY 40391
(859) 744-1200