What can you say?I spent an hour in this place last night. Unrealistic time to expect to wait for a sandwich, salad and soup.With that hour I could have bought all of the ingredients, made everything myself in less time than this crew of 5-6 individuals. This place was not that busy.They were out of ham, broccoli & cheese soup, mac n cheese.Most of their dishes include some type of ham!!!! What functional adult can't figure out to visit the Sam's across the street to get some Black Forest Ham?On top of that, the "hot" sandwich was cold & soggy, soup was cold, didn't even fill the soup container halfway. I live within 5 minutes drive of the location.
Atmosphere: 1
Food: 1
Service: 1
Martha Montgomery
We had a very long wait even though the restaurant was almost empty. Placed table side order and 2 orders were received but 3rd had to wait another 5 minutes. Had appetizer brought out with all other food and drinks were the last thing delivered. Sandwich ordered did not have all the ingredients on it. They were out of potatoes.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Baked Potato
Emilio Skinner
Staffing and timeliness are issues, but the food and atmosphere are highlights. I’d go here to hang with friends or even study.
Atmosphere: 5
Food: 5
Service: 4
Kandace Hollis
pretty sure the lady didn’t feel like working today , horrible attitude, i literally caught a stomach virus from eating here , forgot my carrot cake , didn’t follow directions with my order. You could be standing there waiting to order and the workers will walk RIGHT PAST YOU like not even a “ I’ll be right with you” or “ just one moment “. After I ate here my mom woke up feeling like she had a stomach bug & here I am still recovering from one, had to miss out on my OWN JOB because this place gave me a stomach bug.
Atmosphere: 5
Food: 1
Service: 1
Dustin Viola
Not a good experience getting takeout from this place, spent $35 and it was terrible, forgot half the order as well, will not be
Atmosphere: 3
Food: 2
Service: 3
Penny Schroeder
Too slow not enough employees on a Sunday afternoon and we ordered online at the table and it was not that busy. Also there were people trying to get their money back because it was taking so long.They need more employees and a better system. Food finally came but we took to go. The food was good ?
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: The McAlister's Club, Spicy Turkey Melt, Side Salad, Baked Potato, Chicken Club
Shauda twerk music isreal
I hate that I never get my pickle with my sandwich I always remind them and still no pickle what is a sandwich without a pickle
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The McAlister's Club
Trinetta Gray
That Peach tea is the best!!!
Atmosphere: 5
Food: 5
Service: 5
Tim Jones
Two stars is very generous, because I still have the Christmas spirit.It's a shame, the food was really good and nicely presented. Having said that, I would only visit if you have a LOT of time to kill. We visited on a Saturday afternoon, maybe 5 tables filled. The line to order, with 3 ahead of us, took 15 minutes. We sit down, and 30 minutes later my wife's food is brought out. We wait another 15 minutes, and I still haven't been served. We have been there an hour at this point. My wife looks at the counter, and sees my plate sitting there. Who knows how long it's been there, but there is no indication that anyone is in a hurry to bring it out. My wife then goes to the counter, asks if that is for us, and then is handed the plate. No apology. It's not a matter of being understaffed or overtasked, just a lack of motivation.This could be a great place, the food is fantastic, but until management can motivate improvement of the service (or there is a management change, which is probably more appropriate), we won't be back. There are plenty of other places that actually appreciate our business.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sandwich, Half Salad, McAlister's Club
Justin W.
Don’t do an online order. They can’t figure it out one bit.
They have a hard time getting food to you in a timely manner.Kid-friendliness: There kids meal is very inexpensive and simple.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: The McAlister's Club
Kevin Rigsby
Ordered online when we got home we were missing a whole meal. Called to speak to a manager and she would not give me a refund said I could only get a refund if I came back to the store. Even thou I ordered online. So I had to come back to store to get my meal and manager just handed me my sandwich didn’t say sorry we forgot your meal and you had to drive back up … nothing. Just handed me the sandwich and didn’t say one word. Will not be eating here again. Horrible customer service from the manager. Front counter was very nice and polite.
Atmosphere: 1
Food: 1
Service: 1
Angela Roberts
Arrived at store 20 minutes before closing to pick up an order we received through door dash and they were closed. Multiple customers had placed orders and unable to get them due to them closing at least 45 minutes early from what I gathered from talking to other very angry customers (with good reason). We had to back out of the order and lose money. I get things happen and sometimes places need to close early, however they shouldn't allow orders to be taken if they are unable to follow through with it. It's really unprofessional.
Service: 1
Atoi Cunningham
Ordered online. Arrived at the store and they were out of baked potatoes and tea. Asked for a refund it took the manager 30 min to even come out to give me a refund. So better. She was so rude. Would never order from here again. Don’t get into customer service if you don’t want to service people.
Atmosphere: 1
Food: 1
Service: 1
StoneCold
Food was cold staff acted as if we were an inconvenience to there mostly empty restaurant. Watched as elderly couple patiently waited on order which never came then mgr would only credit for the food and not there drinks said quote "that's a personal problem" and walked off. The elderly couple were polite the whole time. Never going back again!!!!
What can you say?I spent an hour in this place last night. Unrealistic time to expect to wait for a sandwich, salad and soup.With that hour I could have bought all of the ingredients, made everything myself in less time than this crew of 5-6 individuals. This place was not that busy.They were out of ham, broccoli & cheese soup, mac n cheese.Most of their dishes include some type of ham!!!! What functional adult can't figure out to visit the Sam's across the street to get some Black Forest Ham?On top of that, the "hot" sandwich was cold & soggy, soup was cold, didn't even fill the soup container halfway. I live within 5 minutes drive of the location.
Atmosphere: 1
Food: 1
Service: 1
We had a very long wait even though the restaurant was almost empty. Placed table side order and 2 orders were received but 3rd had to wait another 5 minutes. Had appetizer brought out with all other food and drinks were the last thing delivered. Sandwich ordered did not have all the ingredients on it. They were out of potatoes.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Baked Potato
Staffing and timeliness are issues, but the food and atmosphere are highlights. I’d go here to hang with friends or even study.
Atmosphere: 5
Food: 5
Service: 4
pretty sure the lady didn’t feel like working today , horrible attitude, i literally caught a stomach virus from eating here , forgot my carrot cake , didn’t follow directions with my order. You could be standing there waiting to order and the workers will walk RIGHT PAST YOU like not even a “ I’ll be right with you” or “ just one moment “. After I ate here my mom woke up feeling like she had a stomach bug & here I am still recovering from one, had to miss out on my OWN JOB because this place gave me a stomach bug.
Atmosphere: 5
Food: 1
Service: 1
Not a good experience getting takeout from this place, spent $35 and it was terrible, forgot half the order as well, will not be
Atmosphere: 3
Food: 2
Service: 3
Too slow not enough employees on a Sunday afternoon and we ordered online at the table and it was not that busy. Also there were people trying to get their money back because it was taking so long.They need more employees and a better system. Food finally came but we took to go. The food was good ?
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: The McAlister's Club, Spicy Turkey Melt, Side Salad, Baked Potato, Chicken Club
I hate that I never get my pickle with my sandwich I always remind them and still no pickle what is a sandwich without a pickle
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The McAlister's Club
That Peach tea is the best!!!
Atmosphere: 5
Food: 5
Service: 5
Two stars is very generous, because I still have the Christmas spirit.It's a shame, the food was really good and nicely presented. Having said that, I would only visit if you have a LOT of time to kill. We visited on a Saturday afternoon, maybe 5 tables filled. The line to order, with 3 ahead of us, took 15 minutes. We sit down, and 30 minutes later my wife's food is brought out. We wait another 15 minutes, and I still haven't been served. We have been there an hour at this point. My wife looks at the counter, and sees my plate sitting there. Who knows how long it's been there, but there is no indication that anyone is in a hurry to bring it out. My wife then goes to the counter, asks if that is for us, and then is handed the plate. No apology. It's not a matter of being understaffed or overtasked, just a lack of motivation.This could be a great place, the food is fantastic, but until management can motivate improvement of the service (or there is a management change, which is probably more appropriate), we won't be back. There are plenty of other places that actually appreciate our business.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sandwich, Half Salad, McAlister's Club
Don’t do an online order. They can’t figure it out one bit.
Restaurantji Recommends
They have a hard time getting food to you in a timely manner.Kid-friendliness: There kids meal is very inexpensive and simple.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: The McAlister's Club
Ordered online when we got home we were missing a whole meal. Called to speak to a manager and she would not give me a refund said I could only get a refund if I came back to the store. Even thou I ordered online. So I had to come back to store to get my meal and manager just handed me my sandwich didn’t say sorry we forgot your meal and you had to drive back up … nothing. Just handed me the sandwich and didn’t say one word. Will not be eating here again. Horrible customer service from the manager. Front counter was very nice and polite.
Atmosphere: 1
Food: 1
Service: 1
Arrived at store 20 minutes before closing to pick up an order we received through door dash and they were closed. Multiple customers had placed orders and unable to get them due to them closing at least 45 minutes early from what I gathered from talking to other very angry customers (with good reason). We had to back out of the order and lose money. I get things happen and sometimes places need to close early, however they shouldn't allow orders to be taken if they are unable to follow through with it. It's really unprofessional.
Service: 1
Ordered online. Arrived at the store and they were out of baked potatoes and tea. Asked for a refund it took the manager 30 min to even come out to give me a refund. So better. She was so rude. Would never order from here again. Don’t get into customer service if you don’t want to service people.
Atmosphere: 1
Food: 1
Service: 1
Food was cold staff acted as if we were an inconvenience to there mostly empty restaurant. Watched as elderly couple patiently waited on order which never came then mgr would only credit for the food and not there drinks said quote "that's a personal problem" and walked off. The elderly couple were polite the whole time. Never going back again!!!!
Atmosphere: 1
Food: 1
Service: 1