I placed an order on the app for curbside pick up. I arrived five minutes before the app said it should be ready. I went inside after waiting over 15 minutes for my food and not getting it. I did tell the store via online that I was at the store for pick up.when I got back to my hotel, I saw that by boneless wings did not have any of the garlic Parmesan sauce that was supposed to have and in my opinion my meat lovers pizza does not show extra cheese
Atmosphere: 1
Food: 1
Service: 1
Joseph Franklin
Received an un cut pizza. Horrible.
Ben R.
Placed an order online and then had it canceled after realizing there was a closer location. This was on Saturday, by the way.Well, the refund still hasn't come through and any time someone answers when I call, they always say "give me one second" and then place me on hold or hang up, clearly not wanting to take care of people.It's a big joke.This place really needs a revamp or something because the service is not great at first impression.
Service: 1
t m montego
what i ordered was not what i got i should have checked my order before I
Food: 1
Service: 1
Judy Candella
Pizza was Hot, Fresh, and Ready when I arrived.
Atmosphere: 5
Food: 5
Service: 5
gary follansbee
Without doubt, the worst pizza I've ever had. Very disappointed in Pizza Hut. This is the second bad Pizza Hut Pizza I've had in the past 2 months. I guess I'm done with Pizza Hut.
Atmosphere: 1
Food: 1
Service: 4
Stephanie Johns
This occurred 3 days ago. I placed my order at 6:08pm for delivery. At 7:30 I received a message that my delivery driver was on their way to pick up my order( even though it said it would be delivered in 30 min) I did Not order through DoorDash so I’m not sure why they are bringing it but whatever I guess. My driver gets here and I’m missing more than 1/2 of my order I let the driver know and she didn’t care wasn’t her problem. So I take the pizza that was delivered to the store to have it corrected even though I’ve already paid for delivery. The lobby is full of people waiting to have their orders fixed too. They can’t even make my missing pizzas because they ran out of stuffed crust. I was given the rest of my order at 9 PM!!! They never even re made my original pizza delivered. So I left with old pizza that has been sitting out for hours. But I left it alone because the manager said she would refund my money. Well it’s been 3 days and still no refund has come to my bank and I’ve called and been on hold for 28 min at this moment and no one will answer the phone. This place is a joke!! I didn’t even ask for a full refund just my delivery fee my drivers tip and the old pizza that they couldn’t/wouldn’t remake. Why should I have to pay for 3 hour old pizza and a delivery fee even though I had to drive up there?!?!Update— drove up to the store and they gave me a refund said it should be on there tonight if not in 3-5 days. Hopefully all works out. Still will NOT ever place an order from here ever again. Staff tonight was very pleasant though. Thank you to the manager tonight Yasmin. Chrissy from Thursday night should have done her job and had this taken care of like she said she had!
Atmosphere: 1
Food: 1
Service: 1
Robert Cook
Twice now they have never delivered my food and does not want to answer their phones
Dave Nesmith
Great thin crust pizza at the right price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks, Traditional Wings
Pizza is always burnt and nasty.. I have ordered from here 3 times and all three times there was an issue. Either the food was half cooked, burnt, or the wrong order..
Marlon Clark
About a month ago ordered pizza from the app, got a message saying it was ready, went to pick up to learn it wasn’t even going to be made for at least another 30 min because of a large order before me. I was not happy… Tonight, ordered on the app, for delivery, paid the Pizza Hut “delivery fee” and submitted my order. Seconds later got a text from door dash (which I don’t use) saying my delivery person from door dash would be there later with my pizza and to have $16 plus tip ready. Was a nightmare to try to cancel, they were rude at Pizza Hut, felt sorry for the door dash delivery girl trying to get it straight. Tried to not let me cancel saying I wouldn’t get a refund, thank goodness for me I was paying cash so only because of that I feel they cancelled it. I wasn’t going to accept it…. But #1 I didn’t want door dash, I don’t like it and it was never advertised. Certainly wouldn’t have agreed to an extra $16 delivery fee on a $25 pizza order. But also how on earth Pizza Hut are you going to charge me a delivery fee and then sub it out to door dash and they charge a delivery fee as well?! And there was absolutely nothing about using door dash when I submitted my order.Most likely my last attempt to eat at Pizza Hut. I don’t know if they are all like this or just the stockwell location but that’s bad business.
sher walk
The pizza is always like a dry cracker. I won't waste my money here again.
Jamie Johnson
Stockwell place pizza hut was simply amazing. Added a coupon that I didn't even know they had.
Michel'le F.
Ordered Curbside - order was ready so I arrived at 3:15. Checked in and waited until 3:40. No one came out. Walked in to get order, worker greeted me and said, I'll be with you in one minute. I watched as she made 3 pizzas with NO gloves, dropped an order of chunks then walked her hands. This took about 10 minutes then she helped me. After arriving at 3:15 ... I didn't receive my pizzas until 3:55. This is a continuous problem ‼
Great food and good people.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Meat Lovers Pizza
I placed an order on the app for curbside pick up. I arrived five minutes before the app said it should be ready. I went inside after waiting over 15 minutes for my food and not getting it. I did tell the store via online that I was at the store for pick up.when I got back to my hotel, I saw that by boneless wings did not have any of the garlic Parmesan sauce that was supposed to have and in my opinion my meat lovers pizza does not show extra cheese
Atmosphere: 1
Food: 1
Service: 1
Received an un cut pizza. Horrible.
Placed an order online and then had it canceled after realizing there was a closer location. This was on Saturday, by the way.Well, the refund still hasn't come through and any time someone answers when I call, they always say "give me one second" and then place me on hold or hang up, clearly not wanting to take care of people.It's a big joke.This place really needs a revamp or something because the service is not great at first impression.
Service: 1
what i ordered was not what i got i should have checked my order before I
Food: 1
Service: 1
Pizza was Hot, Fresh, and Ready when I arrived.
Atmosphere: 5
Food: 5
Service: 5
Without doubt, the worst pizza I've ever had. Very disappointed in Pizza Hut. This is the second bad Pizza Hut Pizza I've had in the past 2 months. I guess I'm done with Pizza Hut.
Atmosphere: 1
Food: 1
Service: 4
This occurred 3 days ago. I placed my order at 6:08pm for delivery. At 7:30 I received a message that my delivery driver was on their way to pick up my order( even though it said it would be delivered in 30 min) I did Not order through DoorDash so I’m not sure why they are bringing it but whatever I guess. My driver gets here and I’m missing more than 1/2 of my order I let the driver know and she didn’t care wasn’t her problem. So I take the pizza that was delivered to the store to have it corrected even though I’ve already paid for delivery. The lobby is full of people waiting to have their orders fixed too. They can’t even make my missing pizzas because they ran out of stuffed crust. I was given the rest of my order at 9 PM!!! They never even re made my original pizza delivered. So I left with old pizza that has been sitting out for hours. But I left it alone because the manager said she would refund my money. Well it’s been 3 days and still no refund has come to my bank and I’ve called and been on hold for 28 min at this moment and no one will answer the phone. This place is a joke!! I didn’t even ask for a full refund just my delivery fee my drivers tip and the old pizza that they couldn’t/wouldn’t remake. Why should I have to pay for 3 hour old pizza and a delivery fee even though I had to drive up there?!?!Update— drove up to the store and they gave me a refund said it should be on there tonight if not in 3-5 days. Hopefully all works out. Still will NOT ever place an order from here ever again. Staff tonight was very pleasant though. Thank you to the manager tonight Yasmin. Chrissy from Thursday night should have done her job and had this taken care of like she said she had!
Atmosphere: 1
Food: 1
Service: 1
Twice now they have never delivered my food and does not want to answer their phones
Great thin crust pizza at the right price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks, Traditional Wings
Restaurantji Recommends
Pizza is always burnt and nasty.. I have ordered from here 3 times and all three times there was an issue. Either the food was half cooked, burnt, or the wrong order..
About a month ago ordered pizza from the app, got a message saying it was ready, went to pick up to learn it wasn’t even going to be made for at least another 30 min because of a large order before me. I was not happy… Tonight, ordered on the app, for delivery, paid the Pizza Hut “delivery fee” and submitted my order. Seconds later got a text from door dash (which I don’t use) saying my delivery person from door dash would be there later with my pizza and to have $16 plus tip ready. Was a nightmare to try to cancel, they were rude at Pizza Hut, felt sorry for the door dash delivery girl trying to get it straight. Tried to not let me cancel saying I wouldn’t get a refund, thank goodness for me I was paying cash so only because of that I feel they cancelled it. I wasn’t going to accept it…. But #1 I didn’t want door dash, I don’t like it and it was never advertised. Certainly wouldn’t have agreed to an extra $16 delivery fee on a $25 pizza order. But also how on earth Pizza Hut are you going to charge me a delivery fee and then sub it out to door dash and they charge a delivery fee as well?! And there was absolutely nothing about using door dash when I submitted my order.Most likely my last attempt to eat at Pizza Hut. I don’t know if they are all like this or just the stockwell location but that’s bad business.
The pizza is always like a dry cracker. I won't waste my money here again.
Stockwell place pizza hut was simply amazing. Added a coupon that I didn't even know they had.
Ordered Curbside - order was ready so I arrived at 3:15. Checked in and waited until 3:40. No one came out. Walked in to get order, worker greeted me and said, I'll be with you in one minute. I watched as she made 3 pizzas with NO gloves, dropped an order of chunks then walked her hands. This took about 10 minutes then she helped me. After arriving at 3:15 ... I didn't receive my pizzas until 3:55. This is a continuous problem ‼