I love their burgers. The wait staff is extremely friendly and the burgers are always hot and fresh. I just have one question. The question is what did they do to their fries? The fries used to be good but during my last two trips, the fries weren't good at all. The fries were always hot and fresh and cut from fresh potatoes. The fries tasted like the ones you prepared at home using fresh potatoes. My last two trips to Burgersmith the fries were sub par. It seems that they are now using frozen fries with some of the skin still on. The fries were hot but they were very greasey and they were skinny. When I bit into one, I immediately knew that I was biting into a frozen fry. I went there two weeks ago and that's when I realized the fries changed for the worst. I went there today for lunch with a coworker and she noticed immediately that their fries were frozen. TBH, McDonald's frozen fries taste better than Burgersmith. I'm going to give them one more time to see if they are still using the frozen fries. If they do, then I'm going to seek another burger place. I live in Denham and I can't justify battleing traffic for lunch on a busy Juban Road for an order of frozen fries. At one time their fries were the very best in the Baton Rouge area.
C2851JGbarbaras
Before I add add anything else, let me say everyone we came into contact with at this restaurant were very pleasantl. Nice people. We went to this BurgerSmith with another couple and their child because we are all fans of the franchise. It was early (before 6 PM) on a Friday night but the place never filled up--not nearly. Which left me wondering why everything we ordered was delayed so long. We placed a drink order just before six (lemonade, couple of beers, water) and it took twenty minutes to fill! We placed our meal orders about five after six and it was FIVE TILL SEVEN before we were served! Should it take fifty minutes to get three burgers, chicken sliders (more on that), a cheese sandwich and fries? I don't think so. The waiter came back several times to check on us while we (and others around) us waited and waited for the order. He did try, I think. The food finally came and it was good quality food, except one burger was stone cold and the person who ordered the chicken sliders was told "The kitchen had run out of slider bun. Is it okay to make a regular chicken sandwich instead?" Everyone was starving by that point so "Yes, absolutely!" Completely changed my good opinion of BurgerSmith. Not going to this location again (Juban crossing) that's for sure. Maybe not to BurgerSmith in general as well. There are plenty of other places to eat. I do think that if this really long wait had been as unusual as the waiter as indicated, an assistant manager or manager might have touched base with the customes who were waiting so long. We are reasonable people and would understand emergencies and unexpected difficulties. Nothing except an apologizing waiter. Not the way to run a business.
821cindih
EXTREMELY friendly service and prices are very reasonable. Meal is good and selection of beers are good! Go try and see for yourself
Meredith H.
My family stopped here for lunch on our way to Florida from Houston. The waitress was very attentive/friendly and did a great job of explaining the menu since we had never been there. We had 3 build your own burgers and my son had a bratwurst hotdog and we each had fries. The food was ok... not bad. The reason for the 3 stars is the time it took for the food to get to us. We saw many tables sitting and waiting but the rate of getting food was extremely slow. My only recommendation is to come here when you have nowhere else to go afterwards. It was not a bad place but it wasn't a place I would insist we stop when traveling through here again.
Loree Norris LeBrun
Very good Hamburger with Great service!
Kevin LeBaron
Fries .. and burgers ! Great service ! Always 100%
Erick L.
Got home and ate a few bites of this burger before I noticed it wasn't cooked. Furious is an understatement.
Natalie H.
This is our go to family restaurant. It's laid back, has reasonable prices, and has great food. We have kids and often take advantage of Monday night kids eat free. You can't beat it! Honestly, service is hit or miss. They always have new servers, so I try to give the benefit of the doubt on that. I don't even eat meat, but they have a delicious egg sandwich and vegan burger. My husband loves the bison burger.
PatiR937
First time at Burgersmith. Madeleine was a friendly, helpful waitress, making recommendations, and explaining menu. Garlic and butter frues were excellent. Everything for a great lunch on the road.
I was hesitant on coming here for dinner only because the last time a few years ago I went I didn't care for the burger at all. In fact the only thing I liked was the buttery garlic French fries. Well they either up'ed their game or got a better cook because it was off the hook tonight! Sooooooo very good. I got the brisket burger on a pretzel bun with fried green tomatoes added to it. YES, we have a Winner!! They are really big burgers, my husband and I both had to cut ours in half. Very filling for us as we both brought back half a burger home with us. The large order of fries we shared but also brought back home as leftovers for tomorrow's lunch. I'm so glad he talked me into going back there.
Sierra Dashner
I’m never one to leave a bad review. I’ve worked in the service industry for years, I understand that you are busy and things get hard. We got seated almost immediately, host was very kind with a smile. We sat down picked what we wanted, and sat for 15 minutes. 5 servers walked right past up on numerous occasions. The server who I can only imagine it was his section walked to the table next to us, checked them out, got his check, brought boxes,and looked at us each time and we were ignored. Sad. We love burger smith but the management, who also passed us, needs to tidy up their server list. Very very disappointed
Sandy Welch
Food was good. Service was, too.
Brian Comer
The food and service was excellent and the burger smith chicken salad was excellent and well seasoned to my taste with grilled onions was right on time
Caroline Marange
The food is usually good but today the food was tasteless and it took forever.
I love their burgers. The wait staff is extremely friendly and the burgers are always hot and fresh. I just have one question. The question is what did they do to their fries? The fries used to be good but during my last two trips, the fries weren't good at all. The fries were always hot and fresh and cut from fresh potatoes. The fries tasted like the ones you prepared at home using fresh potatoes. My last two trips to Burgersmith the fries were sub par. It seems that they are now using frozen fries with some of the skin still on. The fries were hot but they were very greasey and they were skinny. When I bit into one, I immediately knew that I was biting into a frozen fry. I went there two weeks ago and that's when I realized the fries changed for the worst. I went there today for lunch with a coworker and she noticed immediately that their fries were frozen. TBH, McDonald's frozen fries taste better than Burgersmith. I'm going to give them one more time to see if they are still using the frozen fries. If they do, then I'm going to seek another burger place. I live in Denham and I can't justify battleing traffic for lunch on a busy Juban Road for an order of frozen fries. At one time their fries were the very best in the Baton Rouge area.
Before I add add anything else, let me say everyone we came into contact with at this restaurant were very pleasantl. Nice people. We went to this BurgerSmith with another couple and their child because we are all fans of the franchise. It was early (before 6 PM) on a Friday night but the place never filled up--not nearly. Which left me wondering why everything we ordered was delayed so long. We placed a drink order just before six (lemonade, couple of beers, water) and it took twenty minutes to fill! We placed our meal orders about five after six and it was FIVE TILL SEVEN before we were served! Should it take fifty minutes to get three burgers, chicken sliders (more on that), a cheese sandwich and fries? I don't think so. The waiter came back several times to check on us while we (and others around) us waited and waited for the order. He did try, I think. The food finally came and it was good quality food, except one burger was stone cold and the person who ordered the chicken sliders was told "The kitchen had run out of slider bun. Is it okay to make a regular chicken sandwich instead?" Everyone was starving by that point so "Yes, absolutely!" Completely changed my good opinion of BurgerSmith. Not going to this location again (Juban crossing) that's for sure. Maybe not to BurgerSmith in general as well. There are plenty of other places to eat. I do think that if this really long wait had been as unusual as the waiter as indicated, an assistant manager or manager might have touched base with the customes who were waiting so long. We are reasonable people and would understand emergencies and unexpected difficulties. Nothing except an apologizing waiter. Not the way to run a business.
EXTREMELY friendly service and prices are very reasonable. Meal is good and selection of beers are good! Go try and see for yourself
My family stopped here for lunch on our way to Florida from Houston. The waitress was very attentive/friendly and did a great job of explaining the menu since we had never been there. We had 3 build your own burgers and my son had a bratwurst hotdog and we each had fries. The food was ok... not bad. The reason for the 3 stars is the time it took for the food to get to us. We saw many tables sitting and waiting but the rate of getting food was extremely slow. My only recommendation is to come here when you have nowhere else to go afterwards. It was not a bad place but it wasn't a place I would insist we stop when traveling through here again.
Very good Hamburger with Great service!
Fries .. and burgers ! Great service ! Always 100%
Got home and ate a few bites of this burger before I noticed it wasn't cooked. Furious is an understatement.
This is our go to family restaurant. It's laid back, has reasonable prices, and has great food. We have kids and often take advantage of Monday night kids eat free. You can't beat it! Honestly, service is hit or miss. They always have new servers, so I try to give the benefit of the doubt on that. I don't even eat meat, but they have a delicious egg sandwich and vegan burger. My husband loves the bison burger.
First time at Burgersmith. Madeleine was a friendly, helpful waitress, making recommendations, and explaining menu. Garlic and butter frues were excellent. Everything for a great lunch on the road.
Wry good food and service
Restaurantji Recommends
I was hesitant on coming here for dinner only because the last time a few years ago I went I didn't care for the burger at all. In fact the only thing I liked was the buttery garlic French fries. Well they either up'ed their game or got a better cook because it was off the hook tonight! Sooooooo very good. I got the brisket burger on a pretzel bun with fried green tomatoes added to it. YES, we have a Winner!! They are really big burgers, my husband and I both had to cut ours in half. Very filling for us as we both brought back half a burger home with us. The large order of fries we shared but also brought back home as leftovers for tomorrow's lunch. I'm so glad he talked me into going back there.
I’m never one to leave a bad review. I’ve worked in the service industry for years, I understand that you are busy and things get hard. We got seated almost immediately, host was very kind with a smile. We sat down picked what we wanted, and sat for 15 minutes. 5 servers walked right past up on numerous occasions. The server who I can only imagine it was his section walked to the table next to us, checked them out, got his check, brought boxes,and looked at us each time and we were ignored. Sad. We love burger smith but the management, who also passed us, needs to tidy up their server list. Very very disappointed
Food was good. Service was, too.
The food and service was excellent and the burger smith chicken salad was excellent and well seasoned to my taste with grilled onions was right on time
The food is usually good but today the food was tasteless and it took forever.