Dairy Queen Grill & Chill

3921 Nelson Rd, Lake Charles
(337) 564-5293

Recent Reviews

Angela Duruseau

Service was extremely poor. While there others were complaining as well of how long they all waited for their food.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Blizzard

Mikaa Wilkins

Look, I just needed a quick ice cream cone & was disappointed to know that Sonic no longer serves them. So DQ to the rescue & they came through!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sundaes, Steak Fingers

Grimy

Leaking water through the roof and the service is terrible l would rather eat concrete then eat here againAnd they messed my order up seriously terrible service

Atmosphere: 1

Food: 1

Service: 1

Sheila Kinney

Great food! Blizzards are the best!

Atmosphere: 5

Food: 5

Service: 5

Sparkle Pouchie

Manager is loud and ghetto. He needs to be replaced ASAP before running all the customers away.

Atmosphere: 1

Service: 1

Recommended dishes: Blizzard Cheesecake

K Sampey

The restaurant was clean, staff very friendly. Service was top notch. We ordered lunch and ice cream. Food came out quickly, hot, and orders were correct.The staff was conscientious about the quality of the food and our dining experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 1 3 Pound Cheeseburger Combo, Blizzard

David Gibbs

I go inside to place a order to go. I stood there for 5 minutes before anyone said anything to me. I finally was able to place my order. And I waited for 32 minutes for my order. But drivethur was going smooth. So I do not recommend to order inside. Do drive-thru it will be much faster. They don't care about in store customers!!

Atmosphere: 1

Food: 4

Service: 1

SJack Silverman

Cashier had a lot of difficulty ringing up my purchase. It took so long my meal lost it's heat.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Chicken Strips

EZ Eats

We were charged five dollars for a large water, if they ask you if you want water and they say what size only pick

Atmosphere: 1

Food: 1

Service: 1

Beth Bunch

Manager, cook and cashier very rude. Extremely slow and could have cared less that we had a long wait time. Drive-thru person was incompetent. I don't like to leave bad reviews, but someone needs to let them know. Do better DQ!

Atmosphere: 1

Food: 2

Service: 1

John Dodson

Nostalgia for the most part. I haven't eaten at a dairy queen in 20 years. The food was exactly as I remembered, but with much better customer service. I went in with a smile, and left with a bigger smile.

Atmosphere: 5

Food: 5

Service: 5

Shana Meche

Ordered a cake online for pick up Sunday, Jan 21st at 12pm. Got to the store no one knew about the order. An employee called a supervisor to inquire if they knew about my cake order. She stated, "I'm not even supposed to be working. This is ridiculous". Needless to say my cake was not ready. In fact, a supervisor walked in and she explained to him that we were looking for my order. He stated something like, "I just took over this store and haven't even been given a log in to receive web orders". He eventually came back to tell me he could make the cake that they had and preceded to tell me he's not a cake decorator. And it would be a different price than the online price and preceeded to look in the register for the store price. Basically stating if I would want the cake he himself would decorate I'd have to pay more for it even though my order wasn't ready in the first place. Not even offering to give me one of the cakes already made in the lobby freezer for the same price as the online ordered cake or a discount or anything. It was like this was an inconvenience for them. The fact of the matter is none of these lack of business practices were any concern of mine. I just wanted a cake and the situation was not made right or attempted to be made right for the customer. Like I'm gonna pay more for a cake. At that point I told him nevermind to forget about it.What makes the matter worse is the fact I called Friday to see if my cake could be ready for Sat. So it wasn't the fist time the store heard about my order.VERY poor customer service.

Atmosphere: 1

Food: 1

Service: 1

john chaisson [email protected]

Fast and easy food and good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo, Chicken Strips, Queen's Banana Split, Steak Fingers, Blizzard

Jen K

The service was a bit slow but everything was great. From the food to the atmosphere. Couldnt help but have good vibes whenever we was serviced at this dairy queen. Was a perfect place to enjoy a nice treat with the family.

Atmosphere: 5

Food: 5

Service: 5

Jenny Johnson

We love Dairy Queen but tonight was horrible. They were not busy at all and we had to wait forever for the hamburgers, which were cold and thrown together when we finally got our order The cashier, and whoever took the order, were rude also. They need to go to the Dequincy Dairy Queen and learn how to cook and treat people.

Atmosphere: 1

Food: 1

Service: 1

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