Our entire order was incorrect- multiple items missing (including main ingredients of the salad) or wrong. Drink machine was hot, and most of the sodas were only soda water or flat. Instead of the item we ordered that they were out of we were offered a swap and told no refund could be obtained. customer service was sarcastic at best, especially with only one other customer in the establishment.Tried to call customer support or the manager and couldn’t get ahold of anyone.Please don’t go to this location.
Atmosphere: 1
Food: 1
Service: 1
Monica Labeaud
Every time that I order online from this Subway the order is wrong, then I call and the rude girl that works there always says that isn't what they received for your order even though you have a receipt that they gave you with the right order they will tell you that's not what they received. I have called at least three different times and they hang-up on me every time and never answer the phone again. Someone really needs to tell their employees that they have a job because of the public and customer service is important. I am not ordering there again.
Atmosphere: 3
Food: 3
Service: 1
Kayla Cannon
I ordered two subs through the app. Both were burnt and didn't have the simple ingredients that come on the sandwich I ordered. I didn't add anything ingredient wise and only took of the lettuce. Very unhappy with them.
Food: 1
Yvan Alvarez
So they will take your money all day, but god forbid you have a coupon that is BOGO because apparently they will not take anything with the word free in it like what!?! So even though you are a verified participating store with the coupon, they will take any other coupon but anyone with the word free…like how bad is business that you cant take a promo you’re promoting !!lost my business before you even had it??
Atmosphere: 1
Food: 1
Service: 1
Michael M.
I Stopped going to this subway;( the manager is quite rude: they don't take half of the coupons that come in the mail : today they were out of ham:? Soooooo I will no longer use this subway: sad just sad
Jackie Mclean
My husband and I decided to try this subway out and let me tell you it was horrible! I went to order my sub and the bread was so old it was sticking to the bottom of the pan but the worst part is when I ordered my cold cut combo the young man started making it and the meat was rotten! It was brown and gray! I went to stop him and tell him the meat was bad. He lifted the meat up a little and said oh okay. Took out the bad parts and proceeded to grab some more meat and that meat was the same way! I will never ever go back to this place. I will actually be placing a call to the board of health tomorrow morning. The employees didn't even seem to care the meat was rotten! Obvisiously my husband and I were so disgusted we walked out and went some where else to get dinner!
Atmosphere: 1
Food: 1
Service: 1
3 Percenter
Had to walk out due to what appeared to be old damp bread and discolored meat. Server was told meat was bad, which he agreed, then grabbed another pack from the same container and tried to use it. Clearly didn't care about quality or even the possibility of someone getting food poisoning. Management needs to be more involved before someone ends up in the ER.
Justin Powell
I love this subway because I can call in my order and pick it up in the drive thru when I'm in a hurry.
Atmosphere: 4
Food: 4
Service: 4
Kevin Graham
I normally have a difficult time getting a sandwich from subway, but these girls are on the ball. I have never had a more pleasant experience at a subway shop. Friendly, fast and delicious. I will never go to any other store in New Iberia. Awesome.
Ms Darcel
Beware of this place if you have a time limit for your lunch break. If you place a mobile order do not go in thinking it will be ready even if you place the order 30 minutes prior. On several occasions I have observed lack of organization with the staff which is why the wait is horrible. My sandwich today was thrown together with such disgrace. Just a horrible experience. If a manager was on shift it was hard to tell.
Beware of this place if you have a time limit for your lunch break. If you place a mobile order do not go in thinking it will be ready even if you place the order 30 minutes prior. On several occasions I have observed lack of organization with the staff which is why the wait is horrible. My sandwich today was thrown together with such disgrace. Just a horrible experience. If a manager was on shift it was hard to tell.
Jessica Gage
She just threw my sandwich together like she was in the worst mood ever.
Joe Savoie
Great service. Food quality was great.
Brent Soirez
On Super Bowl Sunday I went to this franchise's website to check the menu. I noticed breakfast was offered but didn't want breakfast. I wanted 2 subs for the game. Went there at 9:03, door locked. Looked inside and notice employees working. One came to the door, didn't unlock it. I asked what time yall open. Response, maybe 10:00. I thought, maybe!!!! And they offer breakfast? Didn't want to wait 57 minutes so went elsewhere. Was Really looking forward to having 2 (TWO) great tasting subs from Subway for the game.
Our entire order was incorrect- multiple items missing (including main ingredients of the salad) or wrong. Drink machine was hot, and most of the sodas were only soda water or flat. Instead of the item we ordered that they were out of we were offered a swap and told no refund could be obtained. customer service was sarcastic at best, especially with only one other customer in the establishment.Tried to call customer support or the manager and couldn’t get ahold of anyone.Please don’t go to this location.
Atmosphere: 1
Food: 1
Service: 1
Every time that I order online from this Subway the order is wrong, then I call and the rude girl that works there always says that isn't what they received for your order even though you have a receipt that they gave you with the right order they will tell you that's not what they received. I have called at least three different times and they hang-up on me every time and never answer the phone again. Someone really needs to tell their employees that they have a job because of the public and customer service is important. I am not ordering there again.
Atmosphere: 3
Food: 3
Service: 1
I ordered two subs through the app. Both were burnt and didn't have the simple ingredients that come on the sandwich I ordered. I didn't add anything ingredient wise and only took of the lettuce. Very unhappy with them.
Food: 1
So they will take your money all day, but god forbid you have a coupon that is BOGO because apparently they will not take anything with the word free in it like what!?! So even though you are a verified participating store with the coupon, they will take any other coupon but anyone with the word free…like how bad is business that you cant take a promo you’re promoting !!lost my business before you even had it??
Atmosphere: 1
Food: 1
Service: 1
I Stopped going to this subway;( the manager is quite rude: they don't take half of the coupons that come in the mail : today they were out of ham:? Soooooo I will no longer use this subway: sad just sad
My husband and I decided to try this subway out and let me tell you it was horrible! I went to order my sub and the bread was so old it was sticking to the bottom of the pan but the worst part is when I ordered my cold cut combo the young man started making it and the meat was rotten! It was brown and gray! I went to stop him and tell him the meat was bad. He lifted the meat up a little and said oh okay. Took out the bad parts and proceeded to grab some more meat and that meat was the same way! I will never ever go back to this place. I will actually be placing a call to the board of health tomorrow morning. The employees didn't even seem to care the meat was rotten! Obvisiously my husband and I were so disgusted we walked out and went some where else to get dinner!
Atmosphere: 1
Food: 1
Service: 1
Had to walk out due to what appeared to be old damp bread and discolored meat. Server was told meat was bad, which he agreed, then grabbed another pack from the same container and tried to use it. Clearly didn't care about quality or even the possibility of someone getting food poisoning. Management needs to be more involved before someone ends up in the ER.
I love this subway because I can call in my order and pick it up in the drive thru when I'm in a hurry.
Atmosphere: 4
Food: 4
Service: 4
I normally have a difficult time getting a sandwich from subway, but these girls are on the ball. I have never had a more pleasant experience at a subway shop. Friendly, fast and delicious. I will never go to any other store in New Iberia. Awesome.
Beware of this place if you have a time limit for your lunch break. If you place a mobile order do not go in thinking it will be ready even if you place the order 30 minutes prior. On several occasions I have observed lack of organization with the staff which is why the wait is horrible. My sandwich today was thrown together with such disgrace. Just a horrible experience. If a manager was on shift it was hard to tell.
Restaurantji Recommends
Beware of this place if you have a time limit for your lunch break. If you place a mobile order do not go in thinking it will be ready even if you place the order 30 minutes prior. On several occasions I have observed lack of organization with the staff which is why the wait is horrible. My sandwich today was thrown together with such disgrace. Just a horrible experience. If a manager was on shift it was hard to tell.
She just threw my sandwich together like she was in the worst mood ever.
Great service. Food quality was great.
On Super Bowl Sunday I went to this franchise's website to check the menu. I noticed breakfast was offered but didn't want breakfast. I wanted 2 subs for the game. Went there at 9:03, door locked. Looked inside and notice employees working. One came to the door, didn't unlock it. I asked what time yall open. Response, maybe 10:00. I thought, maybe!!!! And they offer breakfast? Didn't want to wait 57 minutes so went elsewhere. Was Really looking forward to having 2 (TWO) great tasting subs from Subway for the game.
Everything was right on my order, Food was great.