Will never be back. Got my jacket and shoes stolen, and were no help trying to see on tapes who took them. Then the bouncer proceeded to call me and my husband curse words when we were trying to figure out who took my stuff.
Atmosphere: 1
Food: 1
Service: 1
Jeff S.
Luv this place great music and lots of good times had here!!!!! 12 dollar buckets on game days can't beat the price!!!
Camry2015
Not sure where to begin on the review so I’ll start from the beginning. Booked through Expedia. I could tell from the they were short staffed at check in so I told myself and kids to give them a break. Valet parking was promised when I booked so I asked about Valet at check in I was told at closed at 5pm. What casino closes valet at 5pm. This isn’t the Post Office?. During the check in I asked what was the “Resort Fees” I was being charged the front desk agent said “man I have no clue all Vegas hotels charge resort fees so we do too”. I then went to our Non-Smoking room to almost have my child gag from smoke after we open the doors. Went downstairs to tell front desk they said all rooms are nonsmoking. I saw well I guess you missed this one. They switched us to another room. This one didn’t smell. Yeah! Next we got ready to take showers. The hot water wouldn’t work. I called front desk they said it would be about 30 minutes. I called back after hour to only find out they had no idea when it would be fixed. During the night we get message on intercom in our room about 2am telling us the “threat had been cleared” whatever that was. Finally next morning I tried to take shower again to find no hot water still. I stopped by front desk and by this point I decided to ask if maybe they would “comp” breakfast or something. I was told “Baby only Hotel Director” can make any decisions and he won’t be in till mid-morning today. They need some Hotel Staff and Management training.
texasJAR
Avoid the poker room. Very’local’ and lots of weird play and shinanigans. Saw an older man, local and probably drunk, aggressively harangue another player. No reason, just wanted to. Casino staff did not stop it but rather friendly and social with the aggressor
HolliG712
Just so-so. We stayed overnight while traveling, the room was pretty but not as clean as it should have been. The casino was ok, nothing special. We just received a post card - you know wanting us back. It said that smoking was returning. Thats a hard pass for me and my husband - so no more visits from us.
Domecka Jenkins
Grown and sexy crowd ,very laid back and love the music ?
Atmosphere: 5
Food: 5
Service: 5
judybhorner
We have been to Ballys just once since it changed from the El Dorado. My biggest gripe is that they have NO valet parking any longer & if you are older, it is very hard. Security is short so they will not wheel you to the poker room. And they limit your withdrawals from your credit cards even though you can get a lot out if you stop at your bank or an outside ATM. Add to that the poker room has tall chairs so being 5 ft 2, my legs & feel were either hanging and dangling or cramped because you are trying to balance them on the rungs of the chairs. Just uncomfortable IF you can get yourself from the garage to the poker room. So I would say they do not want older people (we do not spend enough?) or anyone with a walking problem (we are too much trouble). Or they just want smokers who come in to get free drinks and play slots. My guess is all of the above. Well, they do not have to worry, I will NOT be back and will venture to guess that they may not be here all that much longer either.
E3274YGronniec
I think I spent about $500 in the slots Thursday.No free play Friday.I got kicked out this morning, Saturday for having a small bag with me. I guess they don’t want my money.They will be losing money if I can’t play.
shernich
Rooms were fairly clean and spacious. Disappointed in the casino, machines are old, bartenders and servers more interested in conversations between themselves than their customers spending money. Restaurant staff seriously unorganized, lost our order. Wouldn’t recommend to a friend.
d0nnamyers
Girl's trip and it was excellent. This hotel is gorgeous, the steak house was excellent and the employees were fantastic. I will definitely go back to this same place. I would love to take my husband on the next trip.
Not what I use to come to. Sad af. Will not come back. Walked in & out. Asked for a refund, they said no.
Ardreva
IT WAS MY SISTER'S BIRTHDAY & WE HAD A BLAST! THE DJ PLAYED REALLY GOOD MUSIC!
hbowersrn
The elevators were so slow. Could walk 15 flights faster. We stayed 4 days and I spilled coffee on the bed but they would not changed our sheets. Had to wait over an hour for shampoo and clean towels. Front desk would not answer phone calls from room phone.
Boycearama
We were astonished coming here. We’ve never been to Shreveport, from the website we thought we were going to a nice hotel for a very quick getaway. For our anniversary. My husband requested flowers to be there with a card before our arrival.. that’s almost laughable thinking of that now! Yet the hotel was practically deserted but our suite.. drawers open and would not close, broken cabinetry, barely clean room. 1 hanger in closet, 2 bottles of toiletries, one set of towels. The front desk knew it was our anniversary, even said ‘I’ll put you in a room with a view’.. yeah that didn’t happen. Yet yesterday a family with a screaming newborn in the adjacent room.. of the hundreds of rooms to choose from, they put the other occupants next to us. Crying over 4 hours.. we genuinely wonder if the guests just left the baby there alone.. Called the front desk, we requested towels, two more styrofoam cups.. Never happened. When we checked in, sign states ‘resort fee now $14.99 plus tax a day.’ When I checked out, I told the front desk there better not be a charge for tomorrow since we’re leaving at 10p to go home, a day early. Resort Fee is a total bizarre joke. Only restaurant open was Sportsman in lobby, first night.. only manager plus 1 other employee so takeout only available. Tried to order Gumbo, none available, ordered pasta instead and a cheeseburger.. Burger had CheeseWiz ladled on it, pouring out of serving container, Pasta cold. I was concerned I would contract e.Coli or worse. The tab for this monstrosity? $43. Only bar open was in the casino. Positives: The bartenders excellent, the very kind and hustling Bellhop when we checked in.. we played a few games on a slot machine, electronic poker.. I was joking that our drinks only cost $40 from playing games. This little romp in Shreveport? $550 not including other restaurant bill, gas. Panhandlers throughout the parking lot, practically all restaurants in the area are closing at 8p which works be fine if even ONE at casino was serving.. no such luck. Fortunately we drove out to seriously awesome restaurant outside town.. Frank’s.. highly recommend. So, 4 restaurants, 2 bars, spa? Yeah nothing open. COMPLETE SCAM. I’d love to get our money back but we’ll never return to Shreveport again..
Diane H
Wow, Bally's/Eldorado still has the best casino for table games for variety and odds and limits. But the hotel, restaurants have gone way downhill since pandemic. Folks there say they just cannot hire enough workers for cooks to wait staff and bussers so you cannot get a table without a long wait. My room was not clean.Nocomfort on bed, no wash cloths or hand towels or coffee cups. There was no valet on Friday or Saturday so old crippled people are forced to self park and hike long way to hotel. Drawers has items from previous occupants.Yuck. It is too far for a day trip for me, so guessI will be taking business closer to home to newer property. Sorry to see it like that.I always liked Shreveport.
Will never be back. Got my jacket and shoes stolen, and were no help trying to see on tapes who took them. Then the bouncer proceeded to call me and my husband curse words when we were trying to figure out who took my stuff.
Atmosphere: 1
Food: 1
Service: 1
Luv this place great music and lots of good times had here!!!!! 12 dollar buckets on game days can't beat the price!!!
Not sure where to begin on the review so I’ll start from the beginning. Booked through Expedia. I could tell from the they were short staffed at check in so I told myself and kids to give them a break. Valet parking was promised when I booked so I asked about Valet at check in I was told at closed at 5pm. What casino closes valet at 5pm. This isn’t the Post Office?. During the check in I asked what was the “Resort Fees” I was being charged the front desk agent said “man I have no clue all Vegas hotels charge resort fees so we do too”. I then went to our Non-Smoking room to almost have my child gag from smoke after we open the doors. Went downstairs to tell front desk they said all rooms are nonsmoking. I saw well I guess you missed this one. They switched us to another room. This one didn’t smell. Yeah! Next we got ready to take showers. The hot water wouldn’t work. I called front desk they said it would be about 30 minutes. I called back after hour to only find out they had no idea when it would be fixed. During the night we get message on intercom in our room about 2am telling us the “threat had been cleared” whatever that was. Finally next morning I tried to take shower again to find no hot water still. I stopped by front desk and by this point I decided to ask if maybe they would “comp” breakfast or something. I was told “Baby only Hotel Director” can make any decisions and he won’t be in till mid-morning today. They need some Hotel Staff and Management training.
Avoid the poker room. Very’local’ and lots of weird play and shinanigans. Saw an older man, local and probably drunk, aggressively harangue another player. No reason, just wanted to. Casino staff did not stop it but rather friendly and social with the aggressor
Just so-so. We stayed overnight while traveling, the room was pretty but not as clean as it should have been. The casino was ok, nothing special. We just received a post card - you know wanting us back. It said that smoking was returning. Thats a hard pass for me and my husband - so no more visits from us.
Grown and sexy crowd ,very laid back and love the music ?
Atmosphere: 5
Food: 5
Service: 5
We have been to Ballys just once since it changed from the El Dorado. My biggest gripe is that they have NO valet parking any longer & if you are older, it is very hard. Security is short so they will not wheel you to the poker room. And they limit your withdrawals from your credit cards even though you can get a lot out if you stop at your bank or an outside ATM. Add to that the poker room has tall chairs so being 5 ft 2, my legs & feel were either hanging and dangling or cramped because you are trying to balance them on the rungs of the chairs. Just uncomfortable IF you can get yourself from the garage to the poker room. So I would say they do not want older people (we do not spend enough?) or anyone with a walking problem (we are too much trouble). Or they just want smokers who come in to get free drinks and play slots. My guess is all of the above. Well, they do not have to worry, I will NOT be back and will venture to guess that they may not be here all that much longer either.
I think I spent about $500 in the slots Thursday.No free play Friday.I got kicked out this morning, Saturday for having a small bag with me. I guess they don’t want my money.They will be losing money if I can’t play.
Rooms were fairly clean and spacious. Disappointed in the casino, machines are old, bartenders and servers more interested in conversations between themselves than their customers spending money. Restaurant staff seriously unorganized, lost our order. Wouldn’t recommend to a friend.
Girl's trip and it was excellent. This hotel is gorgeous, the steak house was excellent and the employees were fantastic. I will definitely go back to this same place. I would love to take my husband on the next trip.
Restaurantji Recommends
Not what I use to come to. Sad af. Will not come back. Walked in & out. Asked for a refund, they said no.
IT WAS MY SISTER'S BIRTHDAY & WE HAD A BLAST! THE DJ PLAYED REALLY GOOD MUSIC!
The elevators were so slow. Could walk 15 flights faster. We stayed 4 days and I spilled coffee on the bed but they would not changed our sheets. Had to wait over an hour for shampoo and clean towels. Front desk would not answer phone calls from room phone.
We were astonished coming here. We’ve never been to Shreveport, from the website we thought we were going to a nice hotel for a very quick getaway. For our anniversary. My husband requested flowers to be there with a card before our arrival.. that’s almost laughable thinking of that now! Yet the hotel was practically deserted but our suite.. drawers open and would not close, broken cabinetry, barely clean room. 1 hanger in closet, 2 bottles of toiletries, one set of towels. The front desk knew it was our anniversary, even said ‘I’ll put you in a room with a view’.. yeah that didn’t happen. Yet yesterday a family with a screaming newborn in the adjacent room.. of the hundreds of rooms to choose from, they put the other occupants next to us. Crying over 4 hours.. we genuinely wonder if the guests just left the baby there alone.. Called the front desk, we requested towels, two more styrofoam cups.. Never happened. When we checked in, sign states ‘resort fee now $14.99 plus tax a day.’ When I checked out, I told the front desk there better not be a charge for tomorrow since we’re leaving at 10p to go home, a day early. Resort Fee is a total bizarre joke. Only restaurant open was Sportsman in lobby, first night.. only manager plus 1 other employee so takeout only available. Tried to order Gumbo, none available, ordered pasta instead and a cheeseburger.. Burger had CheeseWiz ladled on it, pouring out of serving container, Pasta cold. I was concerned I would contract e.Coli or worse. The tab for this monstrosity? $43. Only bar open was in the casino. Positives: The bartenders excellent, the very kind and hustling Bellhop when we checked in.. we played a few games on a slot machine, electronic poker.. I was joking that our drinks only cost $40 from playing games. This little romp in Shreveport? $550 not including other restaurant bill, gas. Panhandlers throughout the parking lot, practically all restaurants in the area are closing at 8p which works be fine if even ONE at casino was serving.. no such luck. Fortunately we drove out to seriously awesome restaurant outside town.. Frank’s.. highly recommend. So, 4 restaurants, 2 bars, spa? Yeah nothing open. COMPLETE SCAM. I’d love to get our money back but we’ll never return to Shreveport again..
Wow, Bally's/Eldorado still has the best casino for table games for variety and odds and limits. But the hotel, restaurants have gone way downhill since pandemic. Folks there say they just cannot hire enough workers for cooks to wait staff and bussers so you cannot get a table without a long wait. My room was not clean.Nocomfort on bed, no wash cloths or hand towels or coffee cups. There was no valet on Friday or Saturday so old crippled people are forced to self park and hike long way to hotel. Drawers has items from previous occupants.Yuck. It is too far for a day trip for me, so guessI will be taking business closer to home to newer property. Sorry to see it like that.I always liked Shreveport.