The cookies were good but customer service could be a lot better …
N.A
The cookies were good but customer service could be a lot better …
April Hamilton
Peanut butter cookies are life, they are soft and delicious my grandson just loved them.
Meika Van Winkle
The girls that work there are very rude. Do not expect to get your order early. They do not allow that. You have yo wait for the exact time. Not 1 minute before.Very bad customer service. I will not go back.
curlyhead lance
Cheesecake brownie hold the flies PLEASE!!!! ??
Gloria Lockhart
I ordered a large rectangular chocolate chip cookie cake - using a design from their own website. I specifically asked about the amount of icing on the cake - at least twice, and was assured that the cookie cake would look exactly like the image on the website. Well, of course when I went to pick up the cookie cake (today) it did NOT look exactly like the image on the website as I was assured the day before. In addition when I pointed this out (and I verbalized that I was assured it would match the website - asking the lady no less than twice when I placed the order ), the employee told me it WAS the same as the photo. It was NOT. Additionally instead of trying to make this right and appease me in some small way, what I was offered was that they would keep the cookie cake. I left - without purchasing the cookie cake — as I not only was offered a cookie cake that was NOT as promised, but then when it was not as promised the attitude of the employees was that I could take it or leave it and they continued to insist it was the same as the photo. (The words on the cookie cake were in a different position and the artwork that took up at least 1/3 of the cookie cake in the photo only took up about 1/5 of the cookie cake they prepared for me). I guess the most disturbing part (because I already feared it would not match the photo, that’s why I asked at least twice) was their attitude — which was the opposite of customer service and satisfaction. If you need a cookie cake - drive to the Bossier City location!
Jessica Baker
I love the cookie company and especially this store! I work near the bossier store but i purposely drive all the way to the shreveport store. They are super friendly, patient and they always have an awesome selection. They have twice as much to chose from as the bossier store. Love love love this store!
Trio Cs
Cookies Were Fresh Soft And Good
Latonya Sandifer
I went to pick up my cake and they claimed someone called in and cancelled it when no one even knew I was ordering the cake and they wouldn't even consider making me one ..
I work in the mall as Security! I seen a mice run across the floor in the cookie shop! I screamed so loud that I know the workers wanted to say something to me. I will never eat there again also I told my family and friends about the mice
Rosalyn Johnson
From reading the reviews online apparently they have the worst customer services skill. I was going to do business with them for my birthday but I will pass on that note. Because one thing I do know if your rude to me then im going to be rude back. I would rather say 0 stars
Labrenta Hullaby
Love those cookies. Poor customer service
Candace Singer
Staff is very rude! I was Cursed out by an employee for asking for an extra box. They are never friendly or presentable when i come There.
The cookies were good but customer service could be a lot better …
The cookies were good but customer service could be a lot better …
Peanut butter cookies are life, they are soft and delicious my grandson just loved them.
The girls that work there are very rude. Do not expect to get your order early. They do not allow that. You have yo wait for the exact time. Not 1 minute before.Very bad customer service. I will not go back.
Cheesecake brownie hold the flies PLEASE!!!! ??
I ordered a large rectangular chocolate chip cookie cake - using a design from their own website. I specifically asked about the amount of icing on the cake - at least twice, and was assured that the cookie cake would look exactly like the image on the website. Well, of course when I went to pick up the cookie cake (today) it did NOT look exactly like the image on the website as I was assured the day before. In addition when I pointed this out (and I verbalized that I was assured it would match the website - asking the lady no less than twice when I placed the order ), the employee told me it WAS the same as the photo. It was NOT. Additionally instead of trying to make this right and appease me in some small way, what I was offered was that they would keep the cookie cake. I left - without purchasing the cookie cake — as I not only was offered a cookie cake that was NOT as promised, but then when it was not as promised the attitude of the employees was that I could take it or leave it and they continued to insist it was the same as the photo. (The words on the cookie cake were in a different position and the artwork that took up at least 1/3 of the cookie cake in the photo only took up about 1/5 of the cookie cake they prepared for me). I guess the most disturbing part (because I already feared it would not match the photo, that’s why I asked at least twice) was their attitude — which was the opposite of customer service and satisfaction. If you need a cookie cake - drive to the Bossier City location!
I love the cookie company and especially this store! I work near the bossier store but i purposely drive all the way to the shreveport store. They are super friendly, patient and they always have an awesome selection. They have twice as much to chose from as the bossier store. Love love love this store!
Cookies Were Fresh Soft And Good
I went to pick up my cake and they claimed someone called in and cancelled it when no one even knew I was ordering the cake and they wouldn't even consider making me one ..
Horrible and I mean HORRIBLE customer service.
Restaurantji Recommends
I work in the mall as Security! I seen a mice run across the floor in the cookie shop! I screamed so loud that I know the workers wanted to say something to me. I will never eat there again also I told my family and friends about the mice
From reading the reviews online apparently they have the worst customer services skill. I was going to do business with them for my birthday but I will pass on that note. Because one thing I do know if your rude to me then im going to be rude back. I would rather say 0 stars
Love those cookies. Poor customer service
Staff is very rude! I was Cursed out by an employee for asking for an extra box. They are never friendly or presentable when i come There.
Great services