“Normally freaky fast as the commercials state and always fresh, today was the first time that I sat in the drive-through for a long time (~20 minutes for 5 cars compared to <5 minutes every other time). The employees are always very friendly, and they gave me a cookie and some kicking ranch dip on the house today, which I assume is due to the long wait as they apologized for the wait. The problem is once I got back to work, I unwrapped my sandwich and found that I had someone else's sandwich, and not only that, it was a lettuce wrap tuna club. I hate tuna unless it's sushi or fresh tuna steak, and I love their bread, which made today's experience a triple negative including the wait.Despite having three major negative points today, I decided to post a positive review. Since opening, I have probably ate at the Jimmy John's in Thibodaux over 50 times with all but one time using the drive-through and never had a single complaint. It's probably one of the fastest and healthiest places to get lunch if that's your thing, although I never get a lettuce wrap because I love the bread. So if you happen to have a bad experience like I did today, it's not the typical experience.Edit: The following day I returned for lunch. They were deliberately confirming orders at the delivery window, which I wondered if it was in response to knowing an order was mixed up the day before. I mentioned that my order was wrong the day before, and they asked if I was the one that got the tuna. I said yes, and they apologized and gave me a card for a couple free sandwiches. I was very impressed with the way they handled making a mistake, which reaffirms my positive rating despite the one negative experience.“
“First off most people just tap their card qithout realizing you have a tip option and yall end up hitting it by accident we cant control that idiot and second person if a online order comes in before you do then that order is done first that is the point of online orders get over yall selves“
“I made my order through the app, the cashier initially had some trouble finding my order, thankfully someone else was in the middle of making the order and brought the food to me.I did have a slight issue during my visit, thankfully the manager resolved the issue almost immediately. Immediately. I ordered a bowl of chili with my beef and cheddar brisket sub, and their system showed that I had only ordered chips. Which was surprising given that my order cost almost $17 for a medium sub combo on the app. Thankfully, the manager had a worker get me the chili without any issues.It has been some time since I've been to any firehouse subs location, but I recall the beef and cheddared brisket having more impactful flavor than what I experienced on this visit. The sub was good, the barbecue sauce on the sub just didn't hit quite the same as I remember it.“
“The nice ladies made me a tuna foot long fully dressed, no jalapeños. We don’t go for the deals, we skipped the chips. They offer a vended vitamin raspberry water which is a great to those skip sugar as much as possible. Keep up these changes and we will come back more often.“