HAIR IN MY FOOD! Y'all NEVER get the order right. Everyone was very well-mannered and polite (rare). From afar, the inside looks clean but once inside.... mopping the lobby with the same mop water used in the back is why the lobby is a skating rink. Wiping the table with a wet rag and no cleaning agent is pointless and nasty! NOBODY WEARS HAIR NETS IN THERE?! Highly disappointed at the " appear to be clean yet FILTHY! You don't want to touch anything. Didn't even feel comfortable resting my arms on the table (sticky) while waiting for my order.
Atmosphere: 1
Food: 1
Service: 5
Jessica Wells
I ordered in the app for a pickup through the drive-thru. The app is very specific on being able to modify your items (i.e. no lettuce on a burger, no salt on fries).This shows up on the screen for them when they make it. (I have seen it since I'm also a Dasher and typically have to wait for orders)Anyway, my husband picked up the order. None of the items were our order. So, he went in and let them know.Here's the main complaint. My burger was STILL wrong. I wanted ketchup and onions. It only had ketchup.How do you mess up an order TWICE? An order that is on a screen, not spoken where you might not understand their voice.And of course no one answers the phone.Oh, and definitely don't go to the one in Baker. They're worse.
Kisha Flowers
This store is the worst for customer service. The food is awful and the employees are even worst with their nasty attitudes. Food cost too much these days not to get good service and atleast half way decent food! All I want is a refund and I'll leave Wendy's alone for good and I'm not going to stop until I get satisfaction!
Robert E Williams
The frosty was more water than milk. It's not the frosty that I was use to. It had no flavor at
Atmosphere: 5
Food: 3
Service: 4
morris johnson
Didn't receive service we're sorry sir we're not taking all of that this time 9:10am?
Atmosphere: 4
Food: 2
Service: 1
Ned Davis
To many young employees that seem to have this take it or leave it it really don't matter attitude and the food is very high and it matters how customers
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chili
Trevor_Trivago
The new product “pretzel baconator” that I ordered I only got a regular burger with 1 patty when it should be 2. Also didn’t even give me the dang pretzel bun and when I went in they said they were out. Then you should have told me that and I wouldn’t have bought the dang thing. Chicken sandwich was also burnt.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Baconator
Jody Hebert
Dine in? Why close the dine in during the middle of the day?? They say cause they short handed, how many times they gonna use that excuse?? Lazy is the
Atmosphere: 1
Service: 1
Keisha
The so called manager started screaming and yelling out the window and cursed . The place never have any food and the people are
This restaurant can't make any money because on football game nights and several other Friday nights they tell customers that they are only taking cash. I watched at least 10 cars drive off from the speaker because they were told that they were only taking cash.
Atmosphere: 1
Food: 1
Service: 1
Lillian
So I have been sitting at the drive-thru waiting for someone to take my order. After 3 minutes they said that they're in the middle of shift change and that I can either come back or I can pull around. I told her no I got time to wait. They told me that I have to turn around because they are not allowed to have people sitting on their timer. They said that I was already on their timer for 3 minutes. I told her I got time to wait. They said they're not able to take my order until they get done with shift change and they're working with money. Once again I told her no I'm going to sit here so that it's documented how long it takes y'all to do a shift change. Right now there are vehicles waiting behind me. There are two employees outside smoking. They have no want or desire to work tonight. Obviously management has not been on top of this. At this moment I have been waiting for at least 10 minutes and they still are not done with their shift change. Management should really look at the camera and the order times to prove that they are not doing their job. So now I'm being told that I can't sit and wait for them to finish their drawer because they're short. They're telling me that their manager said that they have to send all the customers away. I told her I got time to wait. She says well what if I tell you there are no chicken nuggets or fries. I told her I can wait. She said I can't sit in the drive-through on their timer. I told her I can wait for them to finish counting their drawer. Now she is telling me that she is refusing to service me due to the fact that I am waiting.
Atmosphere: 1
Food: 1
Service: 1
Cindy Scott
4 ⭐⭐⭐⭐ TOTALPlaced a $40.00 order for 2 adults (full large combo meals & dessert) through the mobile app.I arrived on time as soon as I received the notification through the app informing me my order was just completed and now ready for pickup.Everything was correct, nothing missing even down to all the sauces requested. ♥️Staff was friendly & professional ⭐⭐⭐⭐⭐For the staff?? There was not a long wait time through the drive thru line. About 4 minutes total from the time I initially pulled, into the time I pulled out, considering there were 4 cars ahead of me when I pulled in.My 1 & ONLY reason that I gave a 4/5 total ⭐⭐⭐⭐ is solely due to the food overall was not hot.98% of the time, my food is fresh & hot. Service is always wonderful. Staff is always professional and consistently diligent to ensure everything is correct and the entire order is complete!Working fast food is tough in general, so words of encouragement! Keep up the great work! You guys do a wonderful & consistent job every time. That goes a LONG way when customers simply want exactly what they order made hot & fresh. You guys deliver that consistently and it shows. VERY much appreciated!!⭐⭐⭐⭐ ♥️♥️♥️♥️?????????
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wendy’S French Fries, Chicken Nuggets, Baconator, Cheese Fries, French Fries
Paul Anderson
Fast friendly service, crew also very
Atmosphere: 5
Food: 4
Service: 5
Andrew H.
ATTENTION OWNER: 11/12/23 12pm Would give it a zero star if I could very very slow service its horrible they made by baconator double and it sat on the counter with other people order that was in the dining room with me for 10-15min and then had to wait another 5-8min for fries and not to mention I had to ask for my cup. It wasn't given to me when I ordered my meal.Plus drive thru lady was just sitting by the window not helping pack orders. She just kept playing with her hair and then didn't wash her hands afterward... Beware avoid this place unless you like to wait 30min for fast food that should only take 10mins for you to receive it. They aren't even busy this store location wouldn't survive in a larger town or in a gas station like a truck stop.
HAIR IN MY FOOD! Y'all NEVER get the order right. Everyone was very well-mannered and polite (rare). From afar, the inside looks clean but once inside.... mopping the lobby with the same mop water used in the back is why the lobby is a skating rink. Wiping the table with a wet rag and no cleaning agent is pointless and nasty! NOBODY WEARS HAIR NETS IN THERE?! Highly disappointed at the " appear to be clean yet FILTHY! You don't want to touch anything. Didn't even feel comfortable resting my arms on the table (sticky) while waiting for my order.
Atmosphere: 1
Food: 1
Service: 5
I ordered in the app for a pickup through the drive-thru. The app is very specific on being able to modify your items (i.e. no lettuce on a burger, no salt on fries).This shows up on the screen for them when they make it. (I have seen it since I'm also a Dasher and typically have to wait for orders)Anyway, my husband picked up the order. None of the items were our order. So, he went in and let them know.Here's the main complaint. My burger was STILL wrong. I wanted ketchup and onions. It only had ketchup.How do you mess up an order TWICE? An order that is on a screen, not spoken where you might not understand their voice.And of course no one answers the phone.Oh, and definitely don't go to the one in Baker. They're worse.
This store is the worst for customer service. The food is awful and the employees are even worst with their nasty attitudes. Food cost too much these days not to get good service and atleast half way decent food! All I want is a refund and I'll leave Wendy's alone for good and I'm not going to stop until I get satisfaction!
The frosty was more water than milk. It's not the frosty that I was use to. It had no flavor at
Atmosphere: 5
Food: 3
Service: 4
Didn't receive service we're sorry sir we're not taking all of that this time 9:10am?
Atmosphere: 4
Food: 2
Service: 1
To many young employees that seem to have this take it or leave it it really don't matter attitude and the food is very high and it matters how customers
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chili
The new product “pretzel baconator” that I ordered I only got a regular burger with 1 patty when it should be 2. Also didn’t even give me the dang pretzel bun and when I went in they said they were out. Then you should have told me that and I wouldn’t have bought the dang thing. Chicken sandwich was also burnt.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Baconator
Dine in? Why close the dine in during the middle of the day?? They say cause they short handed, how many times they gonna use that excuse?? Lazy is the
Atmosphere: 1
Service: 1
The so called manager started screaming and yelling out the window and cursed . The place never have any food and the people are
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wendy’S Baked Potatoes, Chicken Nuggets
They ignore you in the food takes too long when you go insidethey ignore you in the food takes too long when you go
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This restaurant can't make any money because on football game nights and several other Friday nights they tell customers that they are only taking cash. I watched at least 10 cars drive off from the speaker because they were told that they were only taking cash.
Atmosphere: 1
Food: 1
Service: 1
So I have been sitting at the drive-thru waiting for someone to take my order. After 3 minutes they said that they're in the middle of shift change and that I can either come back or I can pull around. I told her no I got time to wait. They told me that I have to turn around because they are not allowed to have people sitting on their timer. They said that I was already on their timer for 3 minutes. I told her I got time to wait. They said they're not able to take my order until they get done with shift change and they're working with money. Once again I told her no I'm going to sit here so that it's documented how long it takes y'all to do a shift change. Right now there are vehicles waiting behind me. There are two employees outside smoking. They have no want or desire to work tonight. Obviously management has not been on top of this. At this moment I have been waiting for at least 10 minutes and they still are not done with their shift change. Management should really look at the camera and the order times to prove that they are not doing their job. So now I'm being told that I can't sit and wait for them to finish their drawer because they're short. They're telling me that their manager said that they have to send all the customers away. I told her I got time to wait. She says well what if I tell you there are no chicken nuggets or fries. I told her I can wait. She said I can't sit in the drive-through on their timer. I told her I can wait for them to finish counting their drawer. Now she is telling me that she is refusing to service me due to the fact that I am waiting.
Atmosphere: 1
Food: 1
Service: 1
4 ⭐⭐⭐⭐ TOTALPlaced a $40.00 order for 2 adults (full large combo meals & dessert) through the mobile app.I arrived on time as soon as I received the notification through the app informing me my order was just completed and now ready for pickup.Everything was correct, nothing missing even down to all the sauces requested. ♥️Staff was friendly & professional ⭐⭐⭐⭐⭐For the staff?? There was not a long wait time through the drive thru line. About 4 minutes total from the time I initially pulled, into the time I pulled out, considering there were 4 cars ahead of me when I pulled in.My 1 & ONLY reason that I gave a 4/5 total ⭐⭐⭐⭐ is solely due to the food overall was not hot.98% of the time, my food is fresh & hot. Service is always wonderful. Staff is always professional and consistently diligent to ensure everything is correct and the entire order is complete!Working fast food is tough in general, so words of encouragement! Keep up the great work! You guys do a wonderful & consistent job every time. That goes a LONG way when customers simply want exactly what they order made hot & fresh. You guys deliver that consistently and it shows. VERY much appreciated!!⭐⭐⭐⭐ ♥️♥️♥️♥️?????????
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wendy’S French Fries, Chicken Nuggets, Baconator, Cheese Fries, French Fries
Fast friendly service, crew also very
Atmosphere: 5
Food: 4
Service: 5
ATTENTION OWNER: 11/12/23 12pm Would give it a zero star if I could very very slow service its horrible they made by baconator double and it sat on the counter with other people order that was in the dining room with me for 10-15min and then had to wait another 5-8min for fries and not to mention I had to ask for my cup. It wasn't given to me when I ordered my meal.Plus drive thru lady was just sitting by the window not helping pack orders. She just kept playing with her hair and then didn't wash her hands afterward... Beware avoid this place unless you like to wait 30min for fast food that should only take 10mins for you to receive it. They aren't even busy this store location wouldn't survive in a larger town or in a gas station like a truck stop.