Food is Great but customer service could be way better any time I’ve made a order over the phone it’s always wrong ??♂️
Atmosphere: 5
Food: 5
Amara Headley
I work in the area and get lunch from here often. The quality of the food has deteriorated immensely. Also, my friends, clients, and myself have had countless negative experiences with the short women working cashier. Her attitude is horrible, food quality matches her personality for sure. Bland and distasteful.
Atmosphere: 3
Food: 1
Service: 1
G. J. P.
Their shrimps were plentiful! Love it!
Atmosphere: 5
Food: 5
Service: 4
Brian T.
Chilacates definitely gets five stars first of all, the quality of the food and speed. In every Chilacates location you go to, the flavor will always be the same and the portion sizes will also be the same. Definitely the best place to eat a burrito or a chicken cake. Not only that, it has a super delicious variety of food.
Thomas Thuene
Solid Mexican food. Will ask your for a tip before rendering the service. but that seems to be normal nowadays.
Atmosphere: 3
Food: 5
Service: 4
Fabiola Sanon
Honestly, the most sloppiest salad I’ve ever had. Not sure why salad have to be this complicated. The flavor on the chicken Tinga was lacking in just presentation wise sloppy. All that drainage is from where? Couldn’t take the time to remove excess water from a salad or from
Atmosphere: 3
Food: 1
Service: 3
Madeline Tejada
Their carnitas burritos are very good and filling. I do recommend!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito
John B
Walked in to order. No one at the counter for 3 minutes so I left. Service used to be fast and friendly. It's gone way down hill.
Atmosphere: 3
Food: 4
Service: 1
Natalie Fl
I ordered the chicken Tinga taco plate. In my order I did not receive tacos but instead received all ingredients in one container and tortillas in a separate foil. The quality of said container was so cheap and flimsy that when I attempted to take it out to the bag it basically collapsed on itself. When someone orders tacos they expect to receive tacos. What I received was the equivalent to a bowl from Chipotle. I wasn’t expecting all of my food in a container and having to literally separate my meat from my rice and make my own tacos(didn’t want meat and rice tacos but there it was). Not to mention the food was flavorless and subpar. Perhaps as a Mexican American my standards were too high but at a minimum salt added to rice and beans goes a long way. When I called the store to explain the issue I had with spending as much money I did for this dinner the poor girl had no idea what to do because according to her “Paula” the restaurant manager was not in and “never comes in to work but only works from home”. I would assume that makes it very difficult to address any issues and unhappy customers. All this to say I will never order from here again, wouldn't recommend it to anyone and am embarrassed that this “Mexican” restaurant is a representative of my culture. Do better Chilacates. If you want way better Mexican food go to La Taqueria in Dedham or Roslindale.
I ordered the chicken Tonga taco plate. In my order I did not receive tacos but instead received all ingredients in one container and tortillas in a separate foil. The quality of said container was so cheap and flimsy that when I attempted to take it out to the bag it basically collapsed on itself. When someone orders tacos they expect to receive tacos. What I received was the equivalent to a bowl from Chipotle. I wasn't expecting all of my food in a container and having to literally separate my meat from my rice and make my own tacos. Not to mention the food was flavorless and subpar. Perhaps as a Mexican American my standards were too high but at a minimum salt added to rice and beans goes a long way. When I called the store to explain the issue I had with spending as much money I did for this dinner the poor girl had no idea what to do because according to her "Paula" the restaurant manager was not in and "never comes in to work but only works from home". I would assume that makes it very difficult to address any issues and unhappy customers. All this to say I will never order from here again, would appreciate a refund and am embarrassed that this "Mexican" restaurant is a representative of my culture. Do better Chilacates. I highly recommend going to La Taqueria in Dedham or Roslindale for much better food at a much better price.
Joanne JC
Very eclectic boho Mexican decor. The food is amazing! It's definitely a great place to hang out and eat and chat and even play games.
Atmosphere: 4
Food: 5
Service: 4
Amarilis
Picture of my Churros and Elote Corn. I forgot to take a picture of the quesadilla. Both were good, but I had 2 issues on the way home. My plates fell through the bag when I got home, and that’s the second time that has happened from here. They need a sturdier bag for people that order atleast 3 items. And the second issue was my chicken quesadilla was very soggy because the sour cream and guacamole leaked onto it In the same plate. Which if I’d had it my way, I wouldn’t have had them at all. As I just prefer my quesadilla with pico. I wish you could choose the sides that come with the quesadilla. I only ordered pico with it, not guacamole and sour cream.Kid-friendliness: They do have a kids menu if you have children with you.
Really great tacos, burritos, and salads. Fast, clean, and with great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Al Pastor, Grilled Chicken Torta
Jade Alexandria
Ordered the al pastor burrito and horchata. The horchata was the best I've ever had and the burrito was delicious. My Uber Eats take out order was ready in just about 10 minutes at lunch time.
We love this place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carnitas
Food is Great but customer service could be way better any time I’ve made a order over the phone it’s always wrong ??♂️
Atmosphere: 5
Food: 5
I work in the area and get lunch from here often. The quality of the food has deteriorated immensely. Also, my friends, clients, and myself have had countless negative experiences with the short women working cashier. Her attitude is horrible, food quality matches her personality for sure. Bland and distasteful.
Atmosphere: 3
Food: 1
Service: 1
Their shrimps were plentiful! Love it!
Atmosphere: 5
Food: 5
Service: 4
Chilacates definitely gets five stars first of all, the quality of the food and speed. In every Chilacates location you go to, the flavor will always be the same and the portion sizes will also be the same. Definitely the best place to eat a burrito or a chicken cake. Not only that, it has a super delicious variety of food.
Solid Mexican food. Will ask your for a tip before rendering the service. but that seems to be normal nowadays.
Atmosphere: 3
Food: 5
Service: 4
Honestly, the most sloppiest salad I’ve ever had. Not sure why salad have to be this complicated. The flavor on the chicken Tinga was lacking in just presentation wise sloppy. All that drainage is from where? Couldn’t take the time to remove excess water from a salad or from
Atmosphere: 3
Food: 1
Service: 3
Their carnitas burritos are very good and filling. I do recommend!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito
Walked in to order. No one at the counter for 3 minutes so I left. Service used to be fast and friendly. It's gone way down hill.
Atmosphere: 3
Food: 4
Service: 1
I ordered the chicken Tinga taco plate. In my order I did not receive tacos but instead received all ingredients in one container and tortillas in a separate foil. The quality of said container was so cheap and flimsy that when I attempted to take it out to the bag it basically collapsed on itself. When someone orders tacos they expect to receive tacos. What I received was the equivalent to a bowl from Chipotle. I wasn’t expecting all of my food in a container and having to literally separate my meat from my rice and make my own tacos(didn’t want meat and rice tacos but there it was). Not to mention the food was flavorless and subpar. Perhaps as a Mexican American my standards were too high but at a minimum salt added to rice and beans goes a long way. When I called the store to explain the issue I had with spending as much money I did for this dinner the poor girl had no idea what to do because according to her “Paula” the restaurant manager was not in and “never comes in to work but only works from home”. I would assume that makes it very difficult to address any issues and unhappy customers. All this to say I will never order from here again, wouldn't recommend it to anyone and am embarrassed that this “Mexican” restaurant is a representative of my culture. Do better Chilacates. If you want way better Mexican food go to La Taqueria in Dedham or Roslindale.
Restaurantji Recommends
I ordered the chicken Tonga taco plate. In my order I did not receive tacos but instead received all ingredients in one container and tortillas in a separate foil. The quality of said container was so cheap and flimsy that when I attempted to take it out to the bag it basically collapsed on itself. When someone orders tacos they expect to receive tacos. What I received was the equivalent to a bowl from Chipotle. I wasn't expecting all of my food in a container and having to literally separate my meat from my rice and make my own tacos. Not to mention the food was flavorless and subpar. Perhaps as a Mexican American my standards were too high but at a minimum salt added to rice and beans goes a long way. When I called the store to explain the issue I had with spending as much money I did for this dinner the poor girl had no idea what to do because according to her "Paula" the restaurant manager was not in and "never comes in to work but only works from home". I would assume that makes it very difficult to address any issues and unhappy customers. All this to say I will never order from here again, would appreciate a refund and am embarrassed that this "Mexican" restaurant is a representative of my culture. Do better Chilacates. I highly recommend going to La Taqueria in Dedham or Roslindale for much better food at a much better price.
Very eclectic boho Mexican decor. The food is amazing! It's definitely a great place to hang out and eat and chat and even play games.
Atmosphere: 4
Food: 5
Service: 4
Picture of my Churros and Elote Corn. I forgot to take a picture of the quesadilla. Both were good, but I had 2 issues on the way home. My plates fell through the bag when I got home, and that’s the second time that has happened from here. They need a sturdier bag for people that order atleast 3 items. And the second issue was my chicken quesadilla was very soggy because the sour cream and guacamole leaked onto it In the same plate. Which if I’d had it my way, I wouldn’t have had them at all. As I just prefer my quesadilla with pico. I wish you could choose the sides that come with the quesadilla. I only ordered pico with it, not guacamole and sour cream.Kid-friendliness: They do have a kids menu if you have children with you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Churros, Grilled Chicken
Really great tacos, burritos, and salads. Fast, clean, and with great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Al Pastor, Grilled Chicken Torta
Ordered the al pastor burrito and horchata. The horchata was the best I've ever had and the burrito was delicious. My Uber Eats take out order was ready in just about 10 minutes at lunch time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Al Pastor