Made a reservation online earlier in the evening for 9:30pm.Was accepted by the restaurant. When my date and I arrived (visiting from out of town) promptly at 9:30pm the place spelled of cleansing products and workers were already taking out the trash.The woman behind the register, who I assume was the manager on duty said she hadn’t seen the reservation (checked her app and there it was) when I reminded her that their hours say they’re open until 10pm she agreed butsaid they were closing early tonight, no explanation why.You can’t run a business like this, complete waste of our time.
Service: 1
Lockie Hunter
Meh.I dropped in on a weekday, at an odd time, in the afternoon. I was only one of two customers in the restaurant. There were plenty of tables (see photo) but, even so, they offered me only a seat at the bar or a two-top by the window. And it was a bit chilly outside and the window table was chilly. So I chose the bar. With the entire restaurant being open, I think taking a four-top would have been fine. No one else came in while I was there.The server was very nice. But there was something odd about sitting at the bar. People were hustling back-and-forth, of course, getting ready for dinner, but it didn’t really feel that warm and welcoming. And there was a bit of a bar funk smell. You know sometimes when you whiff that stale beer smell. That was perhaps what was happening here, so I should have sat by that window! Again, the server was very nice, but the vibe was a bit off at the bar.But, the main reason that I am giving three stars is food related.First, they were out of a lot of beers. They only had Sam Adams and one other beer. It was very disappointing. So I just switched to Prosecco. And I ordered the tomato spinach soup, which arrived lukewarm. The tomatoes tasted a bit canned, and I took most of it home. If it was called “spinach orzo soup” it would have been more accurate. I did not ask for a description, but I thought it would be much more tomato- forward. As it was, the tomatoes seem like a bit of an afterthought. Again, like they just poured some canned stewed tomatoes in the soup. Also, it was supposed to have some parmigiano, and it did, but it wasn’t even melted, it was just floating in there. Likely because the soup was not warm. And it was $13. It felt like it should have been priced below $10.Figs was once a staple of ours when we lived in Beacon Hill a long time ago. It was warm and cozy, and the beer selection was excellent and the food was good. I did not order a pizza, and that is what we always used to have (and what they are known for) so I will give it another chance the next time I am back in town and order a pizza… and hope for a better beer selection.
Atmosphere: 3
Food: 3
Service: 5
Javier Ernesto Rodriguez
PLEASE be careful. Waiters in Figs tend to increase tips if you use a non-US credit card. On November 9th, 2023, it happened to me. I called and they said they would issue a credit. It is March 21st, 2024, and I am STILL WAITING. That is stealing. Be careful. Take pictures of your receipts. These people should be reported to the police. That is stealing.
Atmosphere: 5
Food: 5
Service: 1
Sheena Konas
The pepperoni pizza was excellent and I loved the intimate atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Nikita Ivanov
Worst pizza I had in my life
Michael Aldred
Why do you continue offering pickup/delivery via various services, including phone orders, when you have no intention of making the food? This is clearly the staff being lazy at the end of the shift, and it wastes peoples' time.Food is great when you can get it. Trash operation.
Atmosphere: 3
Food: 5
Service: 1
Rober
The portions are huge… share! You can mix 2 flavors of pizza (appreciated)... great Rhode Island style calamari and a very GENEROUS portion! The service was excellent… there was no lack of advice, no tap water at all times! If I change something it's the music... very fashion show and disco!A great experience!
Atmosphere: 3
Food: 5
Service: 5
Laura Caton
The Chicken Picatta was not chicken Picatta. It was watery, and the chicken was not prepared like it should have been. Instead, grilled chicken was laid on top of bland, watery pasta with Capers. There is no flavor, and it was a HUGE disappointment. My broccoli dish could have been better, too, overrun by huge chunks of overcooked pancetta.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sliders
Clare KL
cute spot, food doesn’t taste like its price range (Bolognese pasta barely had any beef&pork sauce it really became a white sauce pasta after mixing due to overload of cream; Greek salad is just a salad nothing special). didn’t rate a three star just because of the service and atmosphere but definitely don’t recommend here if you are trying to get good food, especially for the price range.
Atmosphere: 5
Food: 3
Service: 5
BostonTraveller
For a small establishment with limited seating capacity, I was hoping a little better than a very casual service restaurant. They brought appetizers and main courses together. Forgot drinks and had to remind them. No deserts.
Food was great, the chicken parmigiana pasta was very tasteful and on point. The pizza was perfect and enough to share. Our server was very helpful and patient selecting the wine. The only thing is that they don't have a full bar.
DinerinBow
The restaurant is cute and cozy. The service was excellent and the food was good. Unfortunately, the ambiance is impacted by the door that slams so loud every time someone comes in it makes everyone jump. The menu's were dirty paper and the writing so small they were hard to read in the dim light. (I'm over forty, so I know younger patrons might not have that problem). Mr. English needs to give this restaurant a little TLC.
Shelley Mintz
The food was not what I expected! The atmosphere was okay but not for me at my age.
Atmosphere: 4
Food: 3
Service: 3
Sam Ou
Yummy pizzas and salads! Cozy restaurant with friendly service. The pizzas are great with many unique toppings, and the flavors are very balanced. Great place to go and get hearty food!
Atmosphere: 4
Food: 5
Service: 5
Alfredo Moya Raventós
I need to admit that it was not the best pizza I ate in Boston but it was good. They took a lot of time to serve us and well, a pizza just takes 2 minutes in the owen to be ready. They person who attended us was a bit rude and tables were so close to each other.
Made a reservation online earlier in the evening for 9:30pm.Was accepted by the restaurant. When my date and I arrived (visiting from out of town) promptly at 9:30pm the place spelled of cleansing products and workers were already taking out the trash.The woman behind the register, who I assume was the manager on duty said she hadn’t seen the reservation (checked her app and there it was) when I reminded her that their hours say they’re open until 10pm she agreed butsaid they were closing early tonight, no explanation why.You can’t run a business like this, complete waste of our time.
Service: 1
Meh.I dropped in on a weekday, at an odd time, in the afternoon. I was only one of two customers in the restaurant. There were plenty of tables (see photo) but, even so, they offered me only a seat at the bar or a two-top by the window. And it was a bit chilly outside and the window table was chilly. So I chose the bar. With the entire restaurant being open, I think taking a four-top would have been fine. No one else came in while I was there.The server was very nice. But there was something odd about sitting at the bar. People were hustling back-and-forth, of course, getting ready for dinner, but it didn’t really feel that warm and welcoming. And there was a bit of a bar funk smell. You know sometimes when you whiff that stale beer smell. That was perhaps what was happening here, so I should have sat by that window! Again, the server was very nice, but the vibe was a bit off at the bar.But, the main reason that I am giving three stars is food related.First, they were out of a lot of beers. They only had Sam Adams and one other beer. It was very disappointing. So I just switched to Prosecco. And I ordered the tomato spinach soup, which arrived lukewarm. The tomatoes tasted a bit canned, and I took most of it home. If it was called “spinach orzo soup” it would have been more accurate. I did not ask for a description, but I thought it would be much more tomato- forward. As it was, the tomatoes seem like a bit of an afterthought. Again, like they just poured some canned stewed tomatoes in the soup. Also, it was supposed to have some parmigiano, and it did, but it wasn’t even melted, it was just floating in there. Likely because the soup was not warm. And it was $13. It felt like it should have been priced below $10.Figs was once a staple of ours when we lived in Beacon Hill a long time ago. It was warm and cozy, and the beer selection was excellent and the food was good. I did not order a pizza, and that is what we always used to have (and what they are known for) so I will give it another chance the next time I am back in town and order a pizza… and hope for a better beer selection.
Atmosphere: 3
Food: 3
Service: 5
PLEASE be careful. Waiters in Figs tend to increase tips if you use a non-US credit card. On November 9th, 2023, it happened to me. I called and they said they would issue a credit. It is March 21st, 2024, and I am STILL WAITING. That is stealing. Be careful. Take pictures of your receipts. These people should be reported to the police. That is stealing.
Atmosphere: 5
Food: 5
Service: 1
The pepperoni pizza was excellent and I loved the intimate atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Worst pizza I had in my life
Why do you continue offering pickup/delivery via various services, including phone orders, when you have no intention of making the food? This is clearly the staff being lazy at the end of the shift, and it wastes peoples' time.Food is great when you can get it. Trash operation.
Atmosphere: 3
Food: 5
Service: 1
The portions are huge… share! You can mix 2 flavors of pizza (appreciated)... great Rhode Island style calamari and a very GENEROUS portion! The service was excellent… there was no lack of advice, no tap water at all times! If I change something it's the music... very fashion show and disco!A great experience!
Atmosphere: 3
Food: 5
Service: 5
The Chicken Picatta was not chicken Picatta. It was watery, and the chicken was not prepared like it should have been. Instead, grilled chicken was laid on top of bland, watery pasta with Capers. There is no flavor, and it was a HUGE disappointment. My broccoli dish could have been better, too, overrun by huge chunks of overcooked pancetta.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sliders
cute spot, food doesn’t taste like its price range (Bolognese pasta barely had any beef&pork sauce it really became a white sauce pasta after mixing due to overload of cream; Greek salad is just a salad nothing special). didn’t rate a three star just because of the service and atmosphere but definitely don’t recommend here if you are trying to get good food, especially for the price range.
Atmosphere: 5
Food: 3
Service: 5
For a small establishment with limited seating capacity, I was hoping a little better than a very casual service restaurant. They brought appetizers and main courses together. Forgot drinks and had to remind them. No deserts.
Restaurantji Recommends
Food was great, the chicken parmigiana pasta was very tasteful and on point. The pizza was perfect and enough to share. Our server was very helpful and patient selecting the wine. The only thing is that they don't have a full bar.
The restaurant is cute and cozy. The service was excellent and the food was good. Unfortunately, the ambiance is impacted by the door that slams so loud every time someone comes in it makes everyone jump. The menu's were dirty paper and the writing so small they were hard to read in the dim light. (I'm over forty, so I know younger patrons might not have that problem). Mr. English needs to give this restaurant a little TLC.
The food was not what I expected! The atmosphere was okay but not for me at my age.
Atmosphere: 4
Food: 3
Service: 3
Yummy pizzas and salads! Cozy restaurant with friendly service. The pizzas are great with many unique toppings, and the flavors are very balanced. Great place to go and get hearty food!
Atmosphere: 4
Food: 5
Service: 5
I need to admit that it was not the best pizza I ate in Boston but it was good. They took a lot of time to serve us and well, a pizza just takes 2 minutes in the owen to be ready. They person who attended us was a bit rude and tables were so close to each other.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fig & Prosciutto Pizza, Meatball Sliders