I will be emailing the manager. The service was perfect and ambiance was fine. The food was underwhelming. The broccoli was undercooked and cool. The cornish hen had one cool dry side and the other side pink and hot. Potatoes had far too much cheese and the polenta tasted nothing like polenta. Overall a disappointing and very expensive meal. My family and I have been loyal customers for years. After this experience we will find another restaurant.
I made a reservation weeks I'm advance as I was celebrating mothers day with my mother a week I'm advance as I'll be away the week of mothers day. Upon arriving I gave the name that the reservation was under and the host mentioned he couldn't find it and he didn't have a reservation under that name. I then showed him my confirmed reservation on open table for the date and time and he as till said "well it isn't here" I then said "well...okay what now? Do you have a table available for us to sit?" He said no, bar only, despite me showing him my reservation confirmation. I then said this was unacceptable and he then asked me for the phone number it would be under, he found the reservation with the phone number attached to the name I already gave him. He never once apologized for basically turning my mother and I away prior to using the phone number. Our waitress, however, was very nice and made the experience better. The food was okay.
B F.
Great food, great service, gorgeous interior. Truly special place to celebrate my 50th birthday!
Jennifer H.
I personally was not in love with my omelet but everyone else loved their food. I'd return to try the Benedict.
EricaN
Terrible service. Food was mediocre at best. Noted it was my birthday on my reservation and the host that seated us even commented. We were seated WAYYYYY on the rear of the restaurant near the service station and waited for 30 minutes to even get our order taken. Another 30 minutes for sangria to arrive at our table. The waiter walked by with a birthday drink for another table and we asked him what it was and he said “oh this is for a birthday girl at a table over there”. NEVER offered that for my birthday. Totally disappointing. Don't be fooled by the instagram posts. You better be an influencer if you want a good table and any kind of attention for service.
Mitch
Another great day at Grana, with superb service from the servers and the manager Alex, and delicious food! Can never get enough of this quietly sophisticated restaurant. See you soon!
Carlos G.
Had brunch there. I would recommend to Just order a coffee, take the Instagram pic and leave; food is just bad and the price to taste mismatch is just abysmal. On top of it, it took way too long to arrive. Our waiter was nice hence the one star. I can't believe Bond died to turn into this.
Anne L.
Absolutely horrible Easter brunch! Service was horrible. Had to ask for a waiter several times. Hit cross buns were cold and stale. Food not fresh, hot or good. Obviously made ahead of time. Dessert buffet below average also. No coffee or tea. Absolutely ridiculous. Huge waste of $125 per person. So disappointing.
David D.
This was a singular experience, a good restaurant with solid food but unique because it is situated in an old bank building. They did a great job making it feel light and airy yet you felt like the old bank vault was not far off. Great service, had great breakfasts here while staying at the Langham Boston.
We had a disappointing Easter brunch at Grana, a place I usually love for business breakfasts. This time, the experience was far from their usual standard. The menu was oddly limited, lacking in beef, meat, poultry, and variety in egg dishes, which was a stark contrast to their past offerings. Despite our complaints, the staff claimed the menu had been available online for over a month, a statement contradicted by the manager who said it was only decided on last week. Service was extremely slow; it took over an hour to receive our food, and my meal was forgotten. My girlfriend's dish had undercooked poached eggs, resulting in an unappetizing mix with the sauce. Service was sporadic, and our drinks arrived after a 45-minute wait. Additionally, the Tiramisu overnight oats, which sounded appealing, turned out to be a sugar bomb that drastically spiked my blood sugar. Despite these issues, I paid for our meals, though I regret not asking for more to be comped given the circumstances. Eventually, we left without finishing our meal to dine elsewhere. The change in chef seems to have led to a decline in both menu and service quality.
Great service! Much more limited menu for Easter brunch than anticipated, cocktail I ordered was supposed to have bubbles but came overly sweet and flat. First course salad had no dressing on it. Main courses and sides were excellent. Dessert buffet was definitely inspired and delicious!
Wesley Runnels
Food was tasty, enjoyed getting my breakfast here while staying at the Langham. It’s obviously not a good deal price wise, being in the hotel, but I had enough credits through my card to make it worth it.
David Dhoray
Horrible experience will not return saw the manager yelling at worker to the point she ran out
Atmosphere: 1
Food: 1
Service: 1
Daniel Yoon
Grana at The Langham, Boston offers a standard yet satisfying brunch experience, with a beautiful dining room and good service. While the cuisine may lack bold flavors, it is still a decent choice for those seeking a more subdued dining experience in terms of cuisine.Full/Extended Version:Grana at The Langham, Boston presents a charming ambiance with its sweeping dining room, exuding elegance and sophistication. The restaurant's atmosphere is undoubtedly one of its strong points, creating a welcoming and upscale setting for diners.The brunch offerings, while not exceptional, are satisfying. The menu features a range of standard brunch fare, from eggs Benedict to avocado toast, all well-prepared and presented. The food is tasty, though it leans towards the milder side, lacking the bold flavors that some diners might prefer. However, this could be seen as a deliberate choice to cater to a clientele that prefers more traditional and less adventurous flavors.One standout aspect of Grana is its service. The staff are attentive and friendly, ensuring that diners feel well taken care of throughout their meal. Despite any shortcomings in the cuisine, the excellent service (and amazing backdrop) helps elevate the overall dining experience.While Grana may not offer the most innovative or mouth-watering brunch options, its amazing atmosphere, attentive service, and decent food make it a solid choice for a relaxing and enjoyable meal.
Atmosphere: 5
Food: 3
Service: 4
basem al shomali
Amazing
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: American Classic Omelet, Carrot Turmeric Orange Juice
I will be emailing the manager. The service was perfect and ambiance was fine. The food was underwhelming. The broccoli was undercooked and cool. The cornish hen had one cool dry side and the other side pink and hot. Potatoes had far too much cheese and the polenta tasted nothing like polenta. Overall a disappointing and very expensive meal. My family and I have been loyal customers for years. After this experience we will find another restaurant.
I made a reservation weeks I'm advance as I was celebrating mothers day with my mother a week I'm advance as I'll be away the week of mothers day. Upon arriving I gave the name that the reservation was under and the host mentioned he couldn't find it and he didn't have a reservation under that name. I then showed him my confirmed reservation on open table for the date and time and he as till said "well it isn't here" I then said "well...okay what now? Do you have a table available for us to sit?" He said no, bar only, despite me showing him my reservation confirmation. I then said this was unacceptable and he then asked me for the phone number it would be under, he found the reservation with the phone number attached to the name I already gave him. He never once apologized for basically turning my mother and I away prior to using the phone number. Our waitress, however, was very nice and made the experience better. The food was okay.
Great food, great service, gorgeous interior. Truly special place to celebrate my 50th birthday!
I personally was not in love with my omelet but everyone else loved their food. I'd return to try the Benedict.
Terrible service. Food was mediocre at best. Noted it was my birthday on my reservation and the host that seated us even commented. We were seated WAYYYYY on the rear of the restaurant near the service station and waited for 30 minutes to even get our order taken. Another 30 minutes for sangria to arrive at our table. The waiter walked by with a birthday drink for another table and we asked him what it was and he said “oh this is for a birthday girl at a table over there”. NEVER offered that for my birthday. Totally disappointing. Don't be fooled by the instagram posts. You better be an influencer if you want a good table and any kind of attention for service.
Another great day at Grana, with superb service from the servers and the manager Alex, and delicious food! Can never get enough of this quietly sophisticated restaurant. See you soon!
Had brunch there. I would recommend to Just order a coffee, take the Instagram pic and leave; food is just bad and the price to taste mismatch is just abysmal. On top of it, it took way too long to arrive. Our waiter was nice hence the one star. I can't believe Bond died to turn into this.
Absolutely horrible Easter brunch! Service was horrible. Had to ask for a waiter several times. Hit cross buns were cold and stale. Food not fresh, hot or good. Obviously made ahead of time. Dessert buffet below average also. No coffee or tea. Absolutely ridiculous. Huge waste of $125 per person. So disappointing.
This was a singular experience, a good restaurant with solid food but unique because it is situated in an old bank building. They did a great job making it feel light and airy yet you felt like the old bank vault was not far off. Great service, had great breakfasts here while staying at the Langham Boston.
We had a disappointing Easter brunch at Grana, a place I usually love for business breakfasts. This time, the experience was far from their usual standard. The menu was oddly limited, lacking in beef, meat, poultry, and variety in egg dishes, which was a stark contrast to their past offerings. Despite our complaints, the staff claimed the menu had been available online for over a month, a statement contradicted by the manager who said it was only decided on last week. Service was extremely slow; it took over an hour to receive our food, and my meal was forgotten. My girlfriend's dish had undercooked poached eggs, resulting in an unappetizing mix with the sauce. Service was sporadic, and our drinks arrived after a 45-minute wait. Additionally, the Tiramisu overnight oats, which sounded appealing, turned out to be a sugar bomb that drastically spiked my blood sugar. Despite these issues, I paid for our meals, though I regret not asking for more to be comped given the circumstances. Eventually, we left without finishing our meal to dine elsewhere. The change in chef seems to have led to a decline in both menu and service quality.
Restaurantji Recommends
Great service! Much more limited menu for Easter brunch than anticipated, cocktail I ordered was supposed to have bubbles but came overly sweet and flat. First course salad had no dressing on it. Main courses and sides were excellent. Dessert buffet was definitely inspired and delicious!
Food was tasty, enjoyed getting my breakfast here while staying at the Langham. It’s obviously not a good deal price wise, being in the hotel, but I had enough credits through my card to make it worth it.
Horrible experience will not return saw the manager yelling at worker to the point she ran out
Atmosphere: 1
Food: 1
Service: 1
Grana at The Langham, Boston offers a standard yet satisfying brunch experience, with a beautiful dining room and good service. While the cuisine may lack bold flavors, it is still a decent choice for those seeking a more subdued dining experience in terms of cuisine.Full/Extended Version:Grana at The Langham, Boston presents a charming ambiance with its sweeping dining room, exuding elegance and sophistication. The restaurant's atmosphere is undoubtedly one of its strong points, creating a welcoming and upscale setting for diners.The brunch offerings, while not exceptional, are satisfying. The menu features a range of standard brunch fare, from eggs Benedict to avocado toast, all well-prepared and presented. The food is tasty, though it leans towards the milder side, lacking the bold flavors that some diners might prefer. However, this could be seen as a deliberate choice to cater to a clientele that prefers more traditional and less adventurous flavors.One standout aspect of Grana is its service. The staff are attentive and friendly, ensuring that diners feel well taken care of throughout their meal. Despite any shortcomings in the cuisine, the excellent service (and amazing backdrop) helps elevate the overall dining experience.While Grana may not offer the most innovative or mouth-watering brunch options, its amazing atmosphere, attentive service, and decent food make it a solid choice for a relaxing and enjoyable meal.
Atmosphere: 5
Food: 3
Service: 4
Amazing
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: American Classic Omelet, Carrot Turmeric Orange Juice