Well, this is like an expensive fast food in Boston. The place looks impressive but the food is not. Feels more like a market than like a restaurant or a place to eat.
Ron L.
This was my first time here in more than a year, and I was very disappointed. I didn't taste the quality of ingredients that I had in the past; in fact, I didn't taste much at all. Both pizza and ravioli were extremely bland. I thought they made a mistake with the Ravioli di Zucca as the serving size was so small and each had very little filling. Unseasoned food, standard quality (not premium as expected), with insufficient serving size. I won't be back.
Chrissy B.
Appalled by the behavior of the "Manager" who told me her name is Angie Martinez and that she was the highest authority I could speak with. I ordered through Eataly's website and after 90 minutes the dinner was not delivered. I had called to find out why I had 3 different drivers cancel and no scheduled driver to finally deliver it. That wasn't the issue. The issue is how condescendingly she spoke to me and she as trying to engage me in a childlike argument which me of the arguments I would have with my brother when we were 10 years old. I was flabbergasted out how poorly she spoke to me and treated me. She ultimately gave me Elisabeth Benoit's name but I cannot find her contact info. To eataly leadership this type of customer engagement behavior has no place in any business and you should be very cautious with who you hire and if they are cut out for customer-facing roles. I will never return.
Danny B.
Very cool place to browse their various foods and kitchenware. Picked up some pizza and it was exception
Ben W.
Worst service in all of Boston. I have been here for 6 years and decided to buy their high end wine glasses. They had blatant defects with bubbles in the glass upon opening. The teams and management wouldn't event replace their own defective items all due to them using their predatory hidden policy that you have to return within 15 days. Do not shop here or you can expect they will force you to use defective items. They wouldn't even entertain the conversation and told me to eat it the cost. And if I wanted I could give them the glasses I paid for free of charge to them. Don't buy anything from here because if there is the slightest issue they won't be there for you.
Dylan J.
Do Not Try La Scuola Cooking Classes! My husband and I are huge fans of the market and have had great experiences eating there ever since they opened a few years ago, but I must warn against the cooking classes, based on an experience last week. The course was booked several weeks in advance for a 2.5-hour class with the following description: "Rome is a special city with a unique culture all its own. Spectacular remnants of Rome's ancient foundations blend almost seamlessly with chaotic scenes of modern life. While the landscape and monuments of Rome are testament to the city's grand past, the cuisine is much more a reflection of the Roman people." We expected to learn more about the cooking techniques and key features of Roman kitchens and to learn to make a couple of recipes. This did not happen At All. Rome was never mentioned, and we did not learn about the cuisine or even the recipes we were "making." The fillings for our pasta were made ahead and loaded into pastry bags, which were passed to us to squeeze into manicotti shells (dried pasta, not boiled first, as the recipe card we received at the end confirmed should have been done! :( ). The "chef" who led the class barefly spoke at all, but walked through the motions of having us fill these hard shells and wait while they cooked. The frustrations were many with this evening that would have been an unsatisfactory restaurant meal, if it were not even expected to be a class, but here were the most egregious problems: 1. The class started late (6:20--we were told when we walked in at 5:55 that we needed to go away and come back at 6:00 start time) and was abruptly ended at 7:30, instead of 8:00, when we had eaten the modest dinner and desert 2. There was No Instruction At All, or even discussion with us. None of the staff seemed to know anything, including how to follow the recipe and boil the manicotti first. We were not allowed an opportunity to mix our own filling 3. The menu did not seem to fit the theme or even fit well together--Cheese Charcuterie Board, followed by baked stuffed manicotti, finished with one prepared cannoli that we squeezed prepped cream into. This is not what we come to Eataly for, and certainly not to a class on how to Live Better and Eat Better in Rome. 4. The wine was insufficient, particularly given the disappointing food. One ~3 oz serving at each of three courses. The "instructor" tried to read the same limited information we had on our card and then told us to go ask in the wine department if we had any questions. So, I would stick with Terra or a drink and snack at La Piazza wine bar or a gelato. :)
Julie R.
Avoid the fettuccine al burro di tarufo de parm. It literally tastes like butter pasta. I think they take the pasta water and add it to the cheese wheel and you get zero cheese. Not worth $30.
A K.
Food/bar area-- loud music, not Italy, wow, how to ruin the ambience and experience. Don't go.
shruti gujar
Good quality coffee, great ambience, service and menu variety!
Atmosphere: 4
Food: 3
Service: 3
Becca N.
I got a gift card to Eataly for Christmas. I tried to book a Wine & Cheese class online and was told classes cannot be booked with a physical gift card, I would have to have them convert it to an e-Gift card. After 4 business days, they converted it to an eGift card and I tried to book a class. I got a class registration confirmation, but then the next day, I got a class rejection. I emailed them to clarify what's going on. They responded that sometimes a class shows as available when it's actually not. Fine. I go to book a different class and find that my gift card balance was NOT restored for that class that was rejected. I cannot believe how painful it has been to attempt to book a class here; extremely frustrated with the customer service.
Large open restaurant and marketplace in Prudential. Couple of eating areas. Several sales sections like desserts, coffee, meat, and fish. Overall aromas from the good cooking is mouthwatering. Very helpful and considerate staff. Take some time and enjoy lunch or dinner
Keisha A.
Eataly has the best Tiramisu in the US, no doubt. The cream is rich and sweet. The taste of coffee is strong, but it doesn't overpower the lady finger nor the cream. Perfectly balanced and rich.
Adam J.
I actually like Eataly a lot. My experience at La Pizza is what's holding that 5th star. Otherwise it's awesome here. Wine store solid, good customer service. The focaccia and baked breads in the front, as well as sandwiches, well done. The grocery section is stacked with all the favorites. Torcetto Al burro. Amaro cherries and candied ginger for cocktails. Great selections of meats, cheeses, olives. I didn't see coffee but I'm sure it was there. Would return for take home items just not the pizza pasta restaurant.
Joanida R.
The calamari and focaccia were great. We should have stopped there... my daughter got the tagliatelle alla bolognese and I got the lasagna. The bolognese had zero flavor. The lasagna was obviously reheated, poorly. It was burnt at the bottom, dry and not hot. The cheese was hard. All in all 0 out of 10 do not recommend.
Kristen S.
Just too crowded-omg, i felt like I was at a wwe match. Overpriced, overcrowded-just go to the North End.
Well, this is like an expensive fast food in Boston. The place looks impressive but the food is not. Feels more like a market than like a restaurant or a place to eat.
This was my first time here in more than a year, and I was very disappointed. I didn't taste the quality of ingredients that I had in the past; in fact, I didn't taste much at all. Both pizza and ravioli were extremely bland. I thought they made a mistake with the Ravioli di Zucca as the serving size was so small and each had very little filling. Unseasoned food, standard quality (not premium as expected), with insufficient serving size. I won't be back.
Appalled by the behavior of the "Manager" who told me her name is Angie Martinez and that she was the highest authority I could speak with. I ordered through Eataly's website and after 90 minutes the dinner was not delivered. I had called to find out why I had 3 different drivers cancel and no scheduled driver to finally deliver it. That wasn't the issue. The issue is how condescendingly she spoke to me and she as trying to engage me in a childlike argument which me of the arguments I would have with my brother when we were 10 years old. I was flabbergasted out how poorly she spoke to me and treated me. She ultimately gave me Elisabeth Benoit's name but I cannot find her contact info. To eataly leadership this type of customer engagement behavior has no place in any business and you should be very cautious with who you hire and if they are cut out for customer-facing roles. I will never return.
Very cool place to browse their various foods and kitchenware. Picked up some pizza and it was exception
Worst service in all of Boston. I have been here for 6 years and decided to buy their high end wine glasses. They had blatant defects with bubbles in the glass upon opening. The teams and management wouldn't event replace their own defective items all due to them using their predatory hidden policy that you have to return within 15 days. Do not shop here or you can expect they will force you to use defective items. They wouldn't even entertain the conversation and told me to eat it the cost. And if I wanted I could give them the glasses I paid for free of charge to them. Don't buy anything from here because if there is the slightest issue they won't be there for you.
Do Not Try La Scuola Cooking Classes! My husband and I are huge fans of the market and have had great experiences eating there ever since they opened a few years ago, but I must warn against the cooking classes, based on an experience last week. The course was booked several weeks in advance for a 2.5-hour class with the following description: "Rome is a special city with a unique culture all its own. Spectacular remnants of Rome's ancient foundations blend almost seamlessly with chaotic scenes of modern life. While the landscape and monuments of Rome are testament to the city's grand past, the cuisine is much more a reflection of the Roman people." We expected to learn more about the cooking techniques and key features of Roman kitchens and to learn to make a couple of recipes. This did not happen At All. Rome was never mentioned, and we did not learn about the cuisine or even the recipes we were "making." The fillings for our pasta were made ahead and loaded into pastry bags, which were passed to us to squeeze into manicotti shells (dried pasta, not boiled first, as the recipe card we received at the end confirmed should have been done! :( ). The "chef" who led the class barefly spoke at all, but walked through the motions of having us fill these hard shells and wait while they cooked. The frustrations were many with this evening that would have been an unsatisfactory restaurant meal, if it were not even expected to be a class, but here were the most egregious problems: 1. The class started late (6:20--we were told when we walked in at 5:55 that we needed to go away and come back at 6:00 start time) and was abruptly ended at 7:30, instead of 8:00, when we had eaten the modest dinner and desert 2. There was No Instruction At All, or even discussion with us. None of the staff seemed to know anything, including how to follow the recipe and boil the manicotti first. We were not allowed an opportunity to mix our own filling 3. The menu did not seem to fit the theme or even fit well together--Cheese Charcuterie Board, followed by baked stuffed manicotti, finished with one prepared cannoli that we squeezed prepped cream into. This is not what we come to Eataly for, and certainly not to a class on how to Live Better and Eat Better in Rome. 4. The wine was insufficient, particularly given the disappointing food. One ~3 oz serving at each of three courses. The "instructor" tried to read the same limited information we had on our card and then told us to go ask in the wine department if we had any questions. So, I would stick with Terra or a drink and snack at La Piazza wine bar or a gelato. :)
Avoid the fettuccine al burro di tarufo de parm. It literally tastes like butter pasta. I think they take the pasta water and add it to the cheese wheel and you get zero cheese. Not worth $30.
Food/bar area-- loud music, not Italy, wow, how to ruin the ambience and experience. Don't go.
Good quality coffee, great ambience, service and menu variety!
Atmosphere: 4
Food: 3
Service: 3
I got a gift card to Eataly for Christmas. I tried to book a Wine & Cheese class online and was told classes cannot be booked with a physical gift card, I would have to have them convert it to an e-Gift card. After 4 business days, they converted it to an eGift card and I tried to book a class. I got a class registration confirmation, but then the next day, I got a class rejection. I emailed them to clarify what's going on. They responded that sometimes a class shows as available when it's actually not. Fine. I go to book a different class and find that my gift card balance was NOT restored for that class that was rejected. I cannot believe how painful it has been to attempt to book a class here; extremely frustrated with the customer service.
Restaurantji Recommends
Large open restaurant and marketplace in Prudential. Couple of eating areas. Several sales sections like desserts, coffee, meat, and fish. Overall aromas from the good cooking is mouthwatering. Very helpful and considerate staff. Take some time and enjoy lunch or dinner
Eataly has the best Tiramisu in the US, no doubt. The cream is rich and sweet. The taste of coffee is strong, but it doesn't overpower the lady finger nor the cream. Perfectly balanced and rich.
I actually like Eataly a lot. My experience at La Pizza is what's holding that 5th star. Otherwise it's awesome here. Wine store solid, good customer service. The focaccia and baked breads in the front, as well as sandwiches, well done. The grocery section is stacked with all the favorites. Torcetto Al burro. Amaro cherries and candied ginger for cocktails. Great selections of meats, cheeses, olives. I didn't see coffee but I'm sure it was there. Would return for take home items just not the pizza pasta restaurant.
The calamari and focaccia were great. We should have stopped there... my daughter got the tagliatelle alla bolognese and I got the lasagna. The bolognese had zero flavor. The lasagna was obviously reheated, poorly. It was burnt at the bottom, dry and not hot. The cheese was hard. All in all 0 out of 10 do not recommend.
Just too crowded-omg, i felt like I was at a wwe match. Overpriced, overcrowded-just go to the North End.