We ordered in from the restaurant at 416 Broadway. Victor took care of us and did an unbelievable job. A previous order led to a little discontentment. He quickly remedied the situation he’s a stand up guy. We had the Spinach-Artchoke with chicken and the Eggplant-Basil. We’re NYers—we take pizza seriously. Thankfully, Otto’s does too. Did I forget the Chicken-Caramelized Pear….DELICIOUS!!!!
Atmosphere: 5
Food: 5
Service: 5
Hanadi Hamzeh
The pizza is delicious.
Atmosphere: 5
Food: 5
Service: 5
Alee L.
Hung out at my mom's today and she was craving pizza. So I ordered from Otto. It's been a while since I've had their pizza and it's still good. However, due to the frigid weather today, we got the pizza delivered and when it came it was already cold. Nonetheless, it was still good, just cold.
Megan Z.
UPDATE to my Prior Review: One of the reps high-up at Otto reached out to me after being made aware of the poor experience I had by the social media team. He apologized profusely for the poor experience, the delay in making it right, and owned up to the poor experience. He ensured that the salad was refunded to me and was incredibly helpful and apologetic, as my poor experience isn't the typical experience they want a customer to have. It's rare to find companies that will own up to a poor experience and/or mistake. I applaud the team at Otto for making it right. I genuinely appreciate it and it goes a very long way for me. I do hope this location in particular improves the quality of the food and pays better attention going forward. I would consider giving it another shot in the future. Everyone deserves a second chance in life.
Jennifer Perez
Warning! Do NOT eat here at the South Boston location if you have any food allergies! They do not take them seriously. Guy who took my order said “yes” to all of my questions about safety protocols, then likely didn’t follow any of them for my daughter’s severe gluten allergy. She got violently sick in the middle of eating her 2nd slice and vomited in their bathroom, that’s how immediate and ill she was. Luckily she does not have an anaphylactic reaction. We’ve eaten at other Otto locations and never had a problem, this location just can’t be bothered to care.Dietary restrictions: They do not take dietary restrictions seriously at the South Boston Otto. My daughter had an allergic reaction, violently ill within 5 mins of eating their “gluten free” pizza. Be careful if you eat here!
Atmosphere: 1
Food: 1
Service: 1
Brian T.
Pizza flavor on the right point. Certainly! If you're trying Otto Pizza, I recommend their signature "Masher" pizza with mashed potatoes, scallions, and bacon - it's a unique and flavorful choice. Enjoy your meal!
Shawaz
Awesome food, and really nice employees, too. Thanks again.
Atmosphere: 5
Food: 5
Service: 5
Alessandra
I don’t know what happened in the last year but the pizza at Otto in Southie has gone down hill. I’ve ordered from here multiple times in the last few months and each time the quality of food gets worse and worse. The pizza is a soggy, greasy disaster. All flop no crisp. Feels like they took it out of the oven 20 minutes early. Normally I wouldn’t be this harsh but it’s no longer a one off - this is what it is and it reminds me of the type of pizza I would devour drunk in college for 99 cents a slice. Not worth the price not worth your time. Other Otto locations have it right but for some reason the one in southie is trash.
Atmosphere: 3
Food: 1
Service: 4
Christopher Convey
Gave a cold slice saying they couldn’t heat it up, after I paid. Ridiculous
L C
I have ordered from Otto for quite some time - the pizzas are amazing! But this review is for the best service I have ever received - I am writing my first ever review.I made an online delivery order and my tiramisus weren’t delivered with my pizzas (2nd time this happened). However, this mistake was quickly explained and rectified by the very professional and friendly General Manager (Matthew Lynch) who answered the phone when I called the restaurant to complain about my missing tiramisus. To be honest, I was quite upset (I was hangry!) that they forgot the tiramisus again - I even decided I would never order from Otto again. But my anger quickly dissipated with his accountable & apologetic attitude. He even took the time to explain how the mistake happened - the system doesn’t account for desserts so instead of showing 4 items for the order size, it only showed 2 items. Again, he quickly corrected the issue by providing a refund and having the tiramisus delivered. The call ended with me in a whole different attitude - I felt heard and appreciated. I regret giving Matthew a bad attitude in the beginning but was sure to express my appreciation for him and his actions during our call. When the tiramisus were delivered, I was blown away how he went above and beyond with providing extra desserts (yummm), a handwritten letter, and a gift card. Matthew has kept me as a customer - a loyal customer. I will definitely continue to order from Otto South Boston. Amazing experience! I hope all the best for Matthew and hope he will be recognized.- A Happy Loyal Customer
The people who work here are very nice. The food is very bad. I have finally learned my lesson. The pizza is never the same. Under cooked, or over cooked is what you will get. I order because of proximity and ease of the app. But it’s never good. I thought I’d give the garlic breadsticks one more try. It was a terrible mistake. There was no garlic. Just dough and cheese. I have no one to blame but myself. I’ve been burned before at this place. But never again.
Atmosphere: 2
Food: 1
Service: 3
Gabe S.
Pizza is always great, service is usually pretty bad. They've forgotten to make my order a couple times when I've called ahead, and my most recent delivery is over an hour late
Emily S.
Ordered take out from Otto and it was awesome. Excellent gluten-free pizza and they handled my allergies super well. The classic salad had a delicious red wine vinaigrette that I wish I could order by the bottle!
Michaela C.
pizza always hot and cooked well. gracious customer service. repeat customer. always with a snails and a thank you!
Mark G.
Never again. Absolute insanity. I had pizza from one of their other locations and it was pretty damn good so I figured I'd order from the South Boston location as it is closest to home. The estimated wait time was about 30 min - no issue there - I purposely arrived about 10 minutes late because I understand how busy a place like this can get, and rather than rushing them I figured I'd give them some extra time. I was initially told my pizzas weren't ready yet - again, I'm patient - no big deal. Perhaps I'm too patient because after another 20 minutes of standing around I spoke up to another employee who very matter of factly told me that he had given my pizzas, inexplicably, to an Uber Eats driver about a half hour prior. I couldn't make sense of it since I had ordered directly, and it wasn't a delivery order. He offered a blank stare and zero explanation, and told me that he would have made them again for me, but they were closing. Naturally I requested a refund but was told I would have to physically come back the next day when the manager was present. What world are we living in here? Fast forward 6 months to tonight - my wife decides to give them another chance. She walks in and orders 2 pizzas. She said it was very busy and was told 30-40 minutes. No big deal, sometimes in life you have to wait. She waited about 50 minutes or so and then asked the gentleman at the counter what the status was in the pizzas... and, you guessed it, my pizza was actually ready and still in the building... but they gave hers to an Uber Eats driver! What... the... f--- ? A 0% success rate. I'd rather eat Celeste pizza knowing an Uber Eats driver isn't going to somehow intercept it. What a disaster.
We ordered in from the restaurant at 416 Broadway. Victor took care of us and did an unbelievable job. A previous order led to a little discontentment. He quickly remedied the situation he’s a stand up guy. We had the Spinach-Artchoke with chicken and the Eggplant-Basil. We’re NYers—we take pizza seriously. Thankfully, Otto’s does too. Did I forget the Chicken-Caramelized Pear….DELICIOUS!!!!
Atmosphere: 5
Food: 5
Service: 5
The pizza is delicious.
Atmosphere: 5
Food: 5
Service: 5
Hung out at my mom's today and she was craving pizza. So I ordered from Otto. It's been a while since I've had their pizza and it's still good. However, due to the frigid weather today, we got the pizza delivered and when it came it was already cold. Nonetheless, it was still good, just cold.
UPDATE to my Prior Review: One of the reps high-up at Otto reached out to me after being made aware of the poor experience I had by the social media team. He apologized profusely for the poor experience, the delay in making it right, and owned up to the poor experience. He ensured that the salad was refunded to me and was incredibly helpful and apologetic, as my poor experience isn't the typical experience they want a customer to have. It's rare to find companies that will own up to a poor experience and/or mistake. I applaud the team at Otto for making it right. I genuinely appreciate it and it goes a very long way for me. I do hope this location in particular improves the quality of the food and pays better attention going forward. I would consider giving it another shot in the future. Everyone deserves a second chance in life.
Warning! Do NOT eat here at the South Boston location if you have any food allergies! They do not take them seriously. Guy who took my order said “yes” to all of my questions about safety protocols, then likely didn’t follow any of them for my daughter’s severe gluten allergy. She got violently sick in the middle of eating her 2nd slice and vomited in their bathroom, that’s how immediate and ill she was. Luckily she does not have an anaphylactic reaction. We’ve eaten at other Otto locations and never had a problem, this location just can’t be bothered to care.Dietary restrictions: They do not take dietary restrictions seriously at the South Boston Otto. My daughter had an allergic reaction, violently ill within 5 mins of eating their “gluten free” pizza. Be careful if you eat here!
Atmosphere: 1
Food: 1
Service: 1
Pizza flavor on the right point. Certainly! If you're trying Otto Pizza, I recommend their signature "Masher" pizza with mashed potatoes, scallions, and bacon - it's a unique and flavorful choice. Enjoy your meal!
Awesome food, and really nice employees, too. Thanks again.
Atmosphere: 5
Food: 5
Service: 5
I don’t know what happened in the last year but the pizza at Otto in Southie has gone down hill. I’ve ordered from here multiple times in the last few months and each time the quality of food gets worse and worse. The pizza is a soggy, greasy disaster. All flop no crisp. Feels like they took it out of the oven 20 minutes early. Normally I wouldn’t be this harsh but it’s no longer a one off - this is what it is and it reminds me of the type of pizza I would devour drunk in college for 99 cents a slice. Not worth the price not worth your time. Other Otto locations have it right but for some reason the one in southie is trash.
Atmosphere: 3
Food: 1
Service: 4
Gave a cold slice saying they couldn’t heat it up, after I paid. Ridiculous
I have ordered from Otto for quite some time - the pizzas are amazing! But this review is for the best service I have ever received - I am writing my first ever review.I made an online delivery order and my tiramisus weren’t delivered with my pizzas (2nd time this happened). However, this mistake was quickly explained and rectified by the very professional and friendly General Manager (Matthew Lynch) who answered the phone when I called the restaurant to complain about my missing tiramisus. To be honest, I was quite upset (I was hangry!) that they forgot the tiramisus again - I even decided I would never order from Otto again. But my anger quickly dissipated with his accountable & apologetic attitude. He even took the time to explain how the mistake happened - the system doesn’t account for desserts so instead of showing 4 items for the order size, it only showed 2 items. Again, he quickly corrected the issue by providing a refund and having the tiramisus delivered. The call ended with me in a whole different attitude - I felt heard and appreciated. I regret giving Matthew a bad attitude in the beginning but was sure to express my appreciation for him and his actions during our call. When the tiramisus were delivered, I was blown away how he went above and beyond with providing extra desserts (yummm), a handwritten letter, and a gift card. Matthew has kept me as a customer - a loyal customer. I will definitely continue to order from Otto South Boston. Amazing experience! I hope all the best for Matthew and hope he will be recognized.- A Happy Loyal Customer
Food: 5
Service: 5
Restaurantji Recommends
The people who work here are very nice. The food is very bad. I have finally learned my lesson. The pizza is never the same. Under cooked, or over cooked is what you will get. I order because of proximity and ease of the app. But it’s never good. I thought I’d give the garlic breadsticks one more try. It was a terrible mistake. There was no garlic. Just dough and cheese. I have no one to blame but myself. I’ve been burned before at this place. But never again.
Atmosphere: 2
Food: 1
Service: 3
Pizza is always great, service is usually pretty bad. They've forgotten to make my order a couple times when I've called ahead, and my most recent delivery is over an hour late
Ordered take out from Otto and it was awesome. Excellent gluten-free pizza and they handled my allergies super well. The classic salad had a delicious red wine vinaigrette that I wish I could order by the bottle!
pizza always hot and cooked well. gracious customer service. repeat customer. always with a snails and a thank you!
Never again. Absolute insanity. I had pizza from one of their other locations and it was pretty damn good so I figured I'd order from the South Boston location as it is closest to home. The estimated wait time was about 30 min - no issue there - I purposely arrived about 10 minutes late because I understand how busy a place like this can get, and rather than rushing them I figured I'd give them some extra time. I was initially told my pizzas weren't ready yet - again, I'm patient - no big deal. Perhaps I'm too patient because after another 20 minutes of standing around I spoke up to another employee who very matter of factly told me that he had given my pizzas, inexplicably, to an Uber Eats driver about a half hour prior. I couldn't make sense of it since I had ordered directly, and it wasn't a delivery order. He offered a blank stare and zero explanation, and told me that he would have made them again for me, but they were closing. Naturally I requested a refund but was told I would have to physically come back the next day when the manager was present. What world are we living in here? Fast forward 6 months to tonight - my wife decides to give them another chance. She walks in and orders 2 pizzas. She said it was very busy and was told 30-40 minutes. No big deal, sometimes in life you have to wait. She waited about 50 minutes or so and then asked the gentleman at the counter what the status was in the pizzas... and, you guessed it, my pizza was actually ready and still in the building... but they gave hers to an Uber Eats driver! What... the... f--- ? A 0% success rate. I'd rather eat Celeste pizza knowing an Uber Eats driver isn't going to somehow intercept it. What a disaster.