Tried this Ben & Jerry’s for the first time on Free Cone Day. The line looked intimidating (though not as bad as the Boston locations) but moved pretty quickly; the total wait time was 10-15 minutes from the end of the sidewalk. The workers were friendly and efficient. I tried the Coconut Seven Layer Bar and also got to taste my friend’s Strawberry Cheesecake. I liked the texture and taste of the Strawberry Cheesecake more. The coconut in the other one was not strong enough (not bad overall, but I wouldn’t get it again). I really wanted to try the mango as well but alas next time. Don’t know if the waffle cones are made in-house, but they tasted average.This branch is located in a plaza with a bunch of other stores, so there is a free parking lot, but it is a bit of a nightmare to get into and out of when crowded. There are tables outside for you to sit, or you can sit on the stairs to the side, as a lot of people were doing (just be mindful as to not block the way).
Atmosphere: 4
Food: 4
Service: 4
Fatboy S.
Not as good as I remembered. Customer service was good. Prices were not. Not rushing back here anytime soon.
adamltw
Delicious Ben and Jerry's flavors. There were some ice crystals in mine (maybe ice cream unfreezes and then refreezes ?)
Jordan Miller
Y’all! I just had the most amazing experience at Ben and Jerry’s in Braintree. I told the (very young kid) that was working I had a gluten allergy. He knew immediately, washed his hands, put gloves on, went to get a new container of ice cream, fresh toppings. I could cry. If the employee who did this sees this, I just wanted to say thank you, you truly made me feel normal for once. It seriously meant so much to me. You really really filled my cup, keep being awesome
Atmosphere: 5
Food: 5
Service: 5
Old Colony Masons
Great shakes
Peter Bonhomme
My wife and I walked in and the guy working ignored us. He went back in the back to do something came back out while we were still at counter looked at both of us turned away again. By far the worse customer service. Like we were the only ones there and he never acknowledged us. Please avoid this place at all cost. There are other places in the same plaza that will have comparable items.
JJ Moise
The guy ignored me when I walked in today. Looked right at me and pretended like I didn’t exist. So I left and it looks like it’s a recurring thing. From another couple that was there just before me.
Claudio
Closed on 4th of July. Didn’t update schedule
Drew Linds
Price is a little high compared to other ice cream places. Still worth it for the quality.
Patrick McKenna
Standard Ben & Jerry’s. They had all the flavors and the staff were very nice.
Free cone day was great. Ice cream was great. Even had non-dairy cookie dough. Awesome. And they passed out coupons. Highly recommend.
Olivia's Dadd
Best ice cream hands down!! Couple times a month i take the kiddo there for a milkshake!! Sup nice staff!
Wanda A.
Came here for dessert after having dinner at Legal Seafood. Service was great and quick. Scoops were very generous.
S B
Lovely place! Good prices and they give you good amount of icecream??
Desmond Fitzgeraldlara
I love Ben and Jerry's but this place closed before it's hours ended, and when I simply asked if they were open the people in the store got mad at me. It might be just this one time but I was really craving ice cream .
Tried this Ben & Jerry’s for the first time on Free Cone Day. The line looked intimidating (though not as bad as the Boston locations) but moved pretty quickly; the total wait time was 10-15 minutes from the end of the sidewalk. The workers were friendly and efficient. I tried the Coconut Seven Layer Bar and also got to taste my friend’s Strawberry Cheesecake. I liked the texture and taste of the Strawberry Cheesecake more. The coconut in the other one was not strong enough (not bad overall, but I wouldn’t get it again). I really wanted to try the mango as well but alas next time. Don’t know if the waffle cones are made in-house, but they tasted average.This branch is located in a plaza with a bunch of other stores, so there is a free parking lot, but it is a bit of a nightmare to get into and out of when crowded. There are tables outside for you to sit, or you can sit on the stairs to the side, as a lot of people were doing (just be mindful as to not block the way).
Atmosphere: 4
Food: 4
Service: 4
Not as good as I remembered. Customer service was good. Prices were not. Not rushing back here anytime soon.
Delicious Ben and Jerry's flavors. There were some ice crystals in mine (maybe ice cream unfreezes and then refreezes ?)
Y’all! I just had the most amazing experience at Ben and Jerry’s in Braintree. I told the (very young kid) that was working I had a gluten allergy. He knew immediately, washed his hands, put gloves on, went to get a new container of ice cream, fresh toppings. I could cry. If the employee who did this sees this, I just wanted to say thank you, you truly made me feel normal for once. It seriously meant so much to me. You really really filled my cup, keep being awesome
Atmosphere: 5
Food: 5
Service: 5
Great shakes
My wife and I walked in and the guy working ignored us. He went back in the back to do something came back out while we were still at counter looked at both of us turned away again. By far the worse customer service. Like we were the only ones there and he never acknowledged us. Please avoid this place at all cost. There are other places in the same plaza that will have comparable items.
The guy ignored me when I walked in today. Looked right at me and pretended like I didn’t exist. So I left and it looks like it’s a recurring thing. From another couple that was there just before me.
Closed on 4th of July. Didn’t update schedule
Price is a little high compared to other ice cream places. Still worth it for the quality.
Standard Ben & Jerry’s. They had all the flavors and the staff were very nice.
Restaurantji Recommends
Free cone day was great. Ice cream was great. Even had non-dairy cookie dough. Awesome. And they passed out coupons. Highly recommend.
Best ice cream hands down!! Couple times a month i take the kiddo there for a milkshake!! Sup nice staff!
Came here for dessert after having dinner at Legal Seafood. Service was great and quick. Scoops were very generous.
Lovely place! Good prices and they give you good amount of icecream??
I love Ben and Jerry's but this place closed before it's hours ended, and when I simply asked if they were open the people in the store got mad at me. It might be just this one time but I was really craving ice cream .