Standing here for 15 minutes with employees walking back and forth and not one acknowledgement, no "we'll be right with you" or "sorry, we're a bit swamped" nothing. I try to be understanding with service people. I know they get a lot of abuse for lots of hard work and terrible pay, but some sort of acknowledgement that I exist would be nice. Especially since it doesn't seem busy at all. I didn't sense any urgency or feeling rushed that happens during busy times. People just meandering back and forth. What the hell is going on here? This isn't the first time it's been like this either.Also, locking the bathrooms is really annoying when you can't get anyone's attention to give you the key to use it.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Iced Latte, Donuts
Filipe Veigaalves
Nice place but table need to be clean better.
Atmosphere: 4
Food: 5
Service: 3
Jordan Lima
Rude and disrespectful staff.
Atmosphere: 1
Food: 1
Service: 1
Nicole Mckeown
Got to the drive thru employee's sounded like they were parting, Got a bagel and they didn't put the cream cheese but had me pull up and wait for my food. bad service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagels
Kate Tyler
Went thru drive thru, ordered 2 ice coffees, they asked us to pull around front to wait…After almost 10 minutes I went in to get my my order, they hadn’t even started making it and I asked for a refund, which they cannot do when the manager isn’t there. It took them almost ten more minutes to make my order after that. The people working could have cared less, they had no concern for customer service,
Atmosphere: 1
Food: 1
Service: 1
Samantha C.
it blows my mind to see any bad reviews on the store because they are literally the only store that can make an iced mocha latte correctly I've gone to six or seven other Dunkin' Donuts in the area. I live in Whitman and I go all the way to Brockton to get my coffee every day! the staff has been there forever they know your name after coming in a couple times. I don't even have to walk in the door and my coffee will already be made! if I do a mobile order the second they see my name they know exactly what I want. I always get a large iced mocha latte with extra mocha whole milk and sugar and it's not a hard drink to make but no other Dunkin' Donuts can't seem to do it correctly at all I always have to go back in and have it remade two or three times before I just end up giving up and losing five dollars...this is the only location that I can drive away without tasting my coffee and know that it's correct. The best part is if there's a new staff and they see them making it incorrectly they will go over, remake the coffee, and show the new staff the correct way because if the espresso is poured in on top of the ice it ruins the entire drink I've never seen another location do that before 99% of the time and the other location they don't even put the espresso in the coffee so I end up with a very expensive chocolate milk. The staff really do care about their customers and deserve a lot more credit than they're receiving!
Samantha Raine
The staff here is consistently so rude and the order is messed up every time. An incorrect order is not a big deal, but its the way the staff deals with it that is so frustrating. Terrible attitude every single time.
Atmosphere: 1
Food: 1
Service: 1
NGC 25
I Waited 10 mn for my bacon egg and chess. Plus everyone who got there before me got their food first… and when I told the manager she give me an attitude…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns
Annadad71
I went here on Tuesday night. There were 2 young men working behind the counter. They were very professional and acted like complete gentlemen. I appreciate when I see young people working and doing a good job. I would definitely recommend this place.
Under staffed waited 35 min and the way it is set up took another 20 mins just to get my car out the parking lot to leave because drive thru blocks u
Atmosphere: 2
Food: 4
Service: 2
Sandy Evju
I love going to Dunkin' Donuts the people have very good manners and always respect people they always smile and greet customers very well I like going there I will share this to my good friends and family
Atmosphere: 5
Food: 5
Service: 5
Navpo01
Just like one of the latest reviewer on here said, This place is not what it used to be! Coffee is burned, watery, Food burned the workers just dont care about anything. Even when i politely ask to be remade they give you horrible attitude. I gived up going there, going to a diffrent dunking now.
Atmosphere: 1
Food: 1
Service: 1
Lisa
Staff here is horrible they don’t listen to your order especially evening they make you wait in drive through for more than 10 min awful service
This Dunkin is awesome.
Atmosphere: 5
Food: 3
Service: 5
Standing here for 15 minutes with employees walking back and forth and not one acknowledgement, no "we'll be right with you" or "sorry, we're a bit swamped" nothing. I try to be understanding with service people. I know they get a lot of abuse for lots of hard work and terrible pay, but some sort of acknowledgement that I exist would be nice. Especially since it doesn't seem busy at all. I didn't sense any urgency or feeling rushed that happens during busy times. People just meandering back and forth. What the hell is going on here? This isn't the first time it's been like this either.Also, locking the bathrooms is really annoying when you can't get anyone's attention to give you the key to use it.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Iced Latte, Donuts
Nice place but table need to be clean better.
Atmosphere: 4
Food: 5
Service: 3
Rude and disrespectful staff.
Atmosphere: 1
Food: 1
Service: 1
Got to the drive thru employee's sounded like they were parting, Got a bagel and they didn't put the cream cheese but had me pull up and wait for my food. bad service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagels
Went thru drive thru, ordered 2 ice coffees, they asked us to pull around front to wait…After almost 10 minutes I went in to get my my order, they hadn’t even started making it and I asked for a refund, which they cannot do when the manager isn’t there. It took them almost ten more minutes to make my order after that. The people working could have cared less, they had no concern for customer service,
Atmosphere: 1
Food: 1
Service: 1
it blows my mind to see any bad reviews on the store because they are literally the only store that can make an iced mocha latte correctly I've gone to six or seven other Dunkin' Donuts in the area. I live in Whitman and I go all the way to Brockton to get my coffee every day! the staff has been there forever they know your name after coming in a couple times. I don't even have to walk in the door and my coffee will already be made! if I do a mobile order the second they see my name they know exactly what I want. I always get a large iced mocha latte with extra mocha whole milk and sugar and it's not a hard drink to make but no other Dunkin' Donuts can't seem to do it correctly at all I always have to go back in and have it remade two or three times before I just end up giving up and losing five dollars...this is the only location that I can drive away without tasting my coffee and know that it's correct. The best part is if there's a new staff and they see them making it incorrectly they will go over, remake the coffee, and show the new staff the correct way because if the espresso is poured in on top of the ice it ruins the entire drink I've never seen another location do that before 99% of the time and the other location they don't even put the espresso in the coffee so I end up with a very expensive chocolate milk. The staff really do care about their customers and deserve a lot more credit than they're receiving!
The staff here is consistently so rude and the order is messed up every time. An incorrect order is not a big deal, but its the way the staff deals with it that is so frustrating. Terrible attitude every single time.
Atmosphere: 1
Food: 1
Service: 1
I Waited 10 mn for my bacon egg and chess. Plus everyone who got there before me got their food first… and when I told the manager she give me an attitude…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns
I went here on Tuesday night. There were 2 young men working behind the counter. They were very professional and acted like complete gentlemen. I appreciate when I see young people working and doing a good job. I would definitely recommend this place.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Under staffed waited 35 min and the way it is set up took another 20 mins just to get my car out the parking lot to leave because drive thru blocks u
Atmosphere: 2
Food: 4
Service: 2
I love going to Dunkin' Donuts the people have very good manners and always respect people they always smile and greet customers very well I like going there I will share this to my good friends and family
Atmosphere: 5
Food: 5
Service: 5
Just like one of the latest reviewer on here said, This place is not what it used to be! Coffee is burned, watery, Food burned the workers just dont care about anything. Even when i politely ask to be remade they give you horrible attitude. I gived up going there, going to a diffrent dunking now.
Atmosphere: 1
Food: 1
Service: 1
Staff here is horrible they don’t listen to your order especially evening they make you wait in drive through for more than 10 min awful service
The best Dunkin around!! Great customer service