Title: Disappointing Experience at DD on Cambridge StreetI rarely leave comments, but last night's experience at DD on Cambridge Street compelled me to share. Usually a good place with friendly staff, my encounter with the closing staff member was disappointing. Despite me asking what time he was closing and him saying “closing time was at 10 PM”,me being there at 8:55 PM, I was told the frozen coffee machine was already cleaned, bleached and my order couldn't be fulfilled. The communication felt abrasive, and it left me dissatisfied and disappointed. Managers, please address this issue; being nice goes a long way and does not cost nothing and closing early has consequences for both customers and business. Thank you.
Salih M.
Ordered my drink ahead of time, still wasn't seen, they missed my drink, made my drink wrong, gave me a hot version of the drink then made my drink the wrong size, I swear this place is straight cheeks. Easily the worst Dunks I've ever been. On top of that their rude yelling out orders that they're making wrong.
Michael Gaete
Iv been coming here for years today I got a coffee and it tasted like if it was 3 days old so bad and the service was so bad.
Atmosphere: 1
Food: 1
Service: 1
Ashley Nicole
They completely ignore customizations when ordering through the app. You can even see the instructions on the giant sticker they put on the cup but they’re just disregarded, except for the extra charges. They don’t forget those.I’ve also come in person but was completely ignored by the girl playing on her phone until I left.
Joseph Charron
I've been coming to this Dunkin's for almost 20 years. The current management and staff at this location are always consistent with their good service and attentiveness. Great work
Thomas Staley
beautiful scenery, atmosphere and romantic ambiance.
AngelNaphtalie Blog
Always need my Dunkin'
Atmosphere: 5
Food: 5
Service: 5
Stephanye Bernabel
They ran my Apple Pay on someone elses order so instead of paying 1.38 I got charged 7.46$ for an order that wasn’t even mine. I was in my car when I noticed so I ran back inside and the employee told me to call my bank ? even tho he had the receipt that clearly showed my order together with a bunch of other stuff I didn’t order.
Liliana Moreno
Freazewid has great customer service. She is kind and friendly. Always greets you with a smile. This location should have more people like her
Title: Disappointing Experience at DD on Cambridge StreetI rarely leave comments, but last night's experience at DD on Cambridge Street compelled me to share. Usually a good place with friendly staff, my encounter with the closing staff member was disappointing. Despite me asking what time he was closing and him saying “closing time was at 10 PM”,me being there at 8:55 PM, I was told the frozen coffee machine was already cleaned, bleached and my order couldn't be fulfilled. The communication felt abrasive, and it left me dissatisfied and disappointed. Managers, please address this issue; being nice goes a long way and does not cost nothing and closing early has consequences for both customers and business. Thank you.
Ordered my drink ahead of time, still wasn't seen, they missed my drink, made my drink wrong, gave me a hot version of the drink then made my drink the wrong size, I swear this place is straight cheeks. Easily the worst Dunks I've ever been. On top of that their rude yelling out orders that they're making wrong.
Iv been coming here for years today I got a coffee and it tasted like if it was 3 days old so bad and the service was so bad.
Atmosphere: 1
Food: 1
Service: 1
They completely ignore customizations when ordering through the app. You can even see the instructions on the giant sticker they put on the cup but they’re just disregarded, except for the extra charges. They don’t forget those.I’ve also come in person but was completely ignored by the girl playing on her phone until I left.
I've been coming to this Dunkin's for almost 20 years. The current management and staff at this location are always consistent with their good service and attentiveness. Great work
beautiful scenery, atmosphere and romantic ambiance.
Always need my Dunkin'
Atmosphere: 5
Food: 5
Service: 5
They ran my Apple Pay on someone elses order so instead of paying 1.38 I got charged 7.46$ for an order that wasn’t even mine. I was in my car when I noticed so I ran back inside and the employee told me to call my bank ? even tho he had the receipt that clearly showed my order together with a bunch of other stuff I didn’t order.
Freazewid has great customer service. She is kind and friendly. Always greets you with a smile. This location should have more people like her
because everyone runs on dunkin
Restaurantji Recommends
Upbeat, clean. Nice dine in area. Friendly associate. TV. Parking is a challenge! due to construction installing bike paths.
Timely service using drive through.
Just need my run to DD before work. Would be more happy with orders online and more space. Other than that good customer service
Donuts are good , multiple options, friendly atmosphere
Dont drink coffee