Dunkin'

1600 Northampton St, Holyoke
(413) 534-0538

Recent Reviews

Nestor Rivera

Went inside to have a coffee after blood work and before dentist appt. Wow! Seen car line so thought I'll go inside relax before appt. The ladies inside arguing, voices loud something about not making the wrapping right on a sandwich. The other one screaming about why can't you say my name. OMG ? wanted to walk out. But needed my coffee since i had to fast for the blood work. Definitely need some management help in there.. been here before will stick with drive thru or avoid completely...

Atmosphere: 1

Food: 4

Service: 3

Rich Schmidt

Dear owner,The Pleasant Street location needs your attention.. Please stop treating the location as Cash cow...

Atmosphere: 1

Food: 1

Service: 3

Joe Peloquin

Slow service, coffee not even remotely

Atmosphere: 2

Food: 2

Service: 1

Henry

Best dunkin in

Atmosphere: 5

Food: 5

Service: 5

Jose Negron

Wait in line at drive through for ever..no one answers...total GARBAGE!!! SERVICE!!

Atmosphere: 1

Food: 1

Service: 1

Roe. M.

Went on not one customer in the place and I still couldn't get one of the 3 useless people to wait on me for coffee.

Atmosphere: 1

Service: 1

Recommended dishes: Hot Coffee Xtra Xtra, Donuts

amin abel ulloa Angomas

Excellent

Atmosphere: 5

Food: 5

Service: 5

Bryan M.

This had to be the worst place I have ever been the employees were yelling and swearing I stood in line for 7 minutes before anyone even know I was there because of the women yelling swears til one of them noticed I was there and another customer was to by then it was a very unpleasant visit she made it clear that she hated her job and didn't care about the way she was acting not even a sorry I got an attitude from her like I was an inconvenience for her I won't be back there again not with those types of people ruined my whole day ???

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Bagels

Jim Blake

I used the drive-thru, and it was relatively quick. My order was correct, and the cappuccino was nice and hot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Coffee Xtra Xtra

Ryan Leal

Good thing there are more Dunkin’s in the area, this one is a waste of time. Seen more people leave due to the long wait times than people who even ordered. Don’t waste your

Service: 1

Hannah James

Waited 7 minutes to make an order with a car that had already been waiting. The speaker you can barely hear out of to begin with I asked if they had the pink velvet macchiato I was told yes we have that. Continued my order waited another 5 minutes for my drink for it to not be what I ordered, told him and he replied back saying oh we don’t have that. I thought you said a regular macchiato….he offered to put something in it but I was already on a time restraint and annoyed so I declined. I wish I had asked for a refund because I didn’t even like or drink the macchiato.

Service: 1

Michael Chandler

Yes after party from Delaney’s House.With my deaf friend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Melyblaze Gardens

Thank you Karmen with a K for your professionalism and attending to customers in timely matter. It is 1:59 Wednesday 12/6/2023 and everyone working at this time ignores the customers at the front except Miss Karmen with a K. I even notified the people working in the back and everyone ignored me but Karmen. I’m a full time law student so time is of the essence. This location is lucky they have Karmen because it would have been one star if it wasn’t for Karmen.

Recommended dishes: Donuts

Marva Greenfield

The customer service is impeccable!The Hispanic lady who served my coworker and I every Tuesday morning is awesome! She makes the best coffee, hot or cold! The place is very clean and everyone is friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Macchiato, Hash Browns, Bacon Egg and Cheese, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Apple Fritter, Hot Coffee Xtra Xtra, Turkey Sausage Egg and Cheese, Caramel Iced Macchiato, Wake-Up Wrap - Sweet Black Pepper Bacon

Axellis

I want to give a shout out to the Thanksgiving day crew, working hard on a federal holiday. You shouldn't have to but I appreciate you for it nonetheless. Coffee was best I've had!

Atmosphere: 5

Food: 5

Service: 5

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