The gm of the store is a liar and a lazy excuse for a manager. I was using the express pay on the BJ's phone application. The transaction failed according to the app but $204 was taken from my account. I have supplied them with every bit of documentation that could reasonably be supplied so that they could rectify this. My financial institution has repeatedly stated that BJ's is the only one that can undo this. the general manager claimed that there was no transaction on record and that BJ's couldn't refund anything. I submitted documentation immediately back to her from my financial institution stating that not only did BJ's acknowledge the transaction but they put a hold on the amount of money and are still trying to process the transaction. At that point, she stopped responding. She promised that she would get back to me and she did not. the corporate customer service team is equally as incompetent. Not only should she not be in a position of any type of management responsibility, she should immediately lose her job. BJ's stole $204 for me and this piss poor manager is complicit.
Jessica L.
just like to say every one at bj's starting at the desk to assist in taking my order & having ready up to the point of assisting in loading items on to my truck. this is something you don't find at box stores thankyou again !!! chuck f.
Keith V.
Usually the cheapest gas around they have long hoses so you can reach both sides of your vehicle
Carol M.
I joined BJ's specifically for gas prices. I don't usually shop there now because I no longer have a big family.
Eric N.
I just want to say BJ are usually pretty good in terms of customer service, so my experience today may be just an one-off incident. But it left me scratching my head. I chose to stop there this morning to avoid a crowd to quickly pick up 4 items. The issue started during checkout. I was at the self checkout line, trying to get in and out as quickly as possible. An employee came over and stood fairly close to me to ask about BJ visa card or some credit card promo. NO, I am not interested in being that close to you and being harassed with sales pitch on a credit card. Then the check out screen asked about this same stupid credit card promo. No, just let me check out and pay, so I can be on my way out. While I was navigating the checkout screen to say no to this credit card sales pitch, this same employee felt it was necessary to pick up my items that had been scanned and placed them in a different shopping cart than the one I was using and had cleaned. ??? WTF? Why do BJ or this employee think I wanted anyone to touch my groceries? I told her I can get them and didn't need her help. Another employee who was approaching me to make the same sales pitch on the credit card, then chimed in to say, don't worry, she has gloves on. That was NOT the point. There was NO need for her to touch my groceries. And when I said no thanks, I can do it myself, please respect that and leave them alone. Instead she kept going until all 4 items were touched and moved to another cart. She then told the other employee that oh, he isn't interested in the promo, I had tried. I am like, WTF? Why are they approaching customers in close proximity to try to sell me another credit card? The icing on the cake was when I am about to leave. One female employee was standing there, behind the plexiglass to my right, where customer would show the employee the receipt prior to exit. As I approached, she left that spot and moved to my left. I looked at her and looked around, two other employees were at the entrance to the left, where she was now headed in that direction. I slowed down, but no one was coming this way. So I was thinking, I guess they didn't need to see my receipt since they can clearly see there were only 4 items in the cart. Just as I was walking past them, a male employee then barked out, wait, I need to see your receipt. WTF? Where were you? At this point, I was fully annoyed by the whole shopping experience. He approached and without any plexiglass between us and right next to the female employee that was standing behind the plexiglass earlier, but now all three of us are close enough to hold hands. I held up my receipt for him to see. He insisted on touching the receipt. There is no reason why he had to hold onto the receipt. If he needed to see that closely, he or someone else should have been standing behind that plexiglass. I just gave it to him and tell him to keep it and continued to walk out of the store. This store's employees seem to have a total lack of common sense and judgement.
UncleDude ..
I just want to say BJ are usually pretty good in terms of customer service, so my experience today may be just an one-off incident. But it left me scratching my head.I chose to stop there this morning to avoid a crowd to quickly pick up 4 items. The issue started during checkout. I was at the self checkout line, trying to get in and out as quickly as possible. An employee came over and stood fairly close to me to ask about BJ visa card or some credit card promo. NO, I am not interested in being that close to you and being harassed with sales pitch on a credit card. Then the check out screen asked about this same stupid credit card promo. No, just let me check out and pay, so I can be on my way out. While I was navigating the checkout screen to say no to this credit card sales pitch, this same employee felt it was necessary to pick up my items that had been scanned and placed them in a different shopping cart than the one I was using and had cleaned. ??? WTF? Why do BJ or this employee think I wanted anyone to touch my groceries? I told her I can get them and didn't need her help. Another employee who was approaching me to make the same sales pitch on the credit card, then chimed in to say, don't worry, she has gloves on. That was NOT the point. There was NO need for her to touch my groceries. And when I said no thanks, I can do it myself, please respect that and leave them alone. Instead she kept going until all 4 items were touched and moved to another cart. She then told the other employee that oh, he isn't interested in the promo, I had tried. I am like, WTF? Why are they approaching customers in close proximity to try to sell me another credit card? The icing on the cake was when I am about to leave. One female employee was standing there, behind the plexiglass to my right, where customer would show the employee the receipt prior to exit. As I approached, she left that spot and moved to my left. I looked at her and looked around, two other employees were at the entrance to the left, where she was now headed in that direction. I slowed down, but no one was coming this way. So I was thinking, I guess they didn't need to see my receipt since they can clearly see there were only 4 items in the cart. Just as I was walking past them, a male employee then barked out, wait, I need to see your receipt. WTF? Where were you? At this point, I was fully annoyed by the whole shopping experience. He approached and without any plexiglass between us and right next to the female employee that was standing behind the plexiglass earlier, but now all three of us are close enough to hold hands. I held up my receipt for him to see. He insisted on touching the receipt. There is no reason why he had to hold onto the receipt. If he needed to see that closely, he or someone else should have been standing behind that plexiglass. I just gave it to him and tell him to keep it and continued to walk out of the store. This store's employees seem to have a total lack of common sense and judgement.
Lori S.
I just left the Hudson's store with a package of 2.82 pounds of ground beef when I got home I was separating it by weight and found out I only had 2.14 pounds of ground beef. I checked my scale I waited over and over and still I do not have even closed to 2.15 pounds much less 2.82 pounds what a rip off. Price gouging at B j's I never expected. Believe me I won't trust them again after weighing all my meat I was shorted quite a bit on steaks pork roasts import chops also it wasn't just the ground beef
Mike D.
I dont want to be sold a new phone plan, I dont want to buy solar panels, I dont need a water delivery. I dread walking down that first isle with those booths. Getting a aggressive " Hi HOW ARE YOU" please spare it. Its forced, insincere and uncomfortable. Sayin "no thanks" from the start replies with " IM JUST SAYING HELLO!!" If I need one of those thing Ill seek it out. Now having people come up to you when you're shopping and start the spiel ... can you give it a break? Even until the pandemic is over? Other than that they have OK deals on stuff.
Carol W.
We have memberships at both BJs and Costco so I can honestly tell you the pros and cons of each one. My husband likes BJs, but I prefer Costco. So, we belong to both warehouses, and I like the variety of items we can get from having access to both stores. Firstly, the Pete and Gerry eggs and Tom's of Maine toothpaste (Recently, they stopped selling the particular one that I like, so I've stopped buying it here.) offered at BJs are the main reasons why I shop at BJs. Recently, I picked up the BJs apple pie, and it was super delicious. What a deal at $5.99! BJ's offers more options as they may carry a couple of toaster and hair dryer options for members to choose from. For me, I'm a busy person and just like having someone curate for me what is the best deal. Costco does independent research on products to decide which one particular toaster or hair dryer to offer members. Costco carries many premium Asian products, like moon cakes and dashi broth packets. Another thing I noticed recently is that items like the new Ina Garten Modern Comfort Food cookbook cost more at BJ's. I purchased it at Costco for $19.99 and saw it at BJ's for $21.47. I've notice several times that the same exact item cost more at BJs. So, I try to purchase at Costco first and then get everything else at BJs. The only other thing that bothers me about BJs is that they still collect coupons. At Costco, no coupons are needed, as they automatically give members all coupons at checkout. My suggestion to BJs is to just give members all the possible discounts. It's just good business.
Waltham location got to register oh sorry can't use coupons u have to do it on line do you think someone could let customers know before hand
Sandra Chase
Have been shopping BJ's for years , be visiting soon.
Nour T.
Georgia is the most unprofessional representative I have ever met in my life. I took my mother who is a senior to the bjs Waltham location during the senior hours between 8am-9am last Sunday 4/5. She had bought hearing aid batteries he week prior for her elderly 90 year old mother who is not able to get out of the house due to the pandemic. Unfortunately the model number was slightly off so she wanted to exchange (not return) for the correct one. My mother asked someone for help in customer service and Georgia who was working that desk immediately asked her if she could read the sign that said no returns in a way that was berating and very unprofessional. Also, my mother had brought the item in a paper bag for ease of use and Georgia started raising her voice at her telling her to leave the store and throw the bag away because she could not bring it in the store. Frustrated, my mother walked away because the batteries were expensive and her mother could not afford buying the correct ones and it was her mistake. My mother found a second bjs worker who was very nice and started talking to her to explain the situation. Georgia gave her the side eye and was already busy helping another customer but left her customer to go to my mother and the other bjs worker to ask what she was doing and told the other worker "I hope you're not exchanging or returning the item for this woman". Frustrated, my mother burst into tears and told me what happened. I proceeded to tell her to please get her name so we can file a complaint. I have always always loved the service at bjs and have always been treated with the utmost respect however Georgia brings a bad representation to this company and especially at a time like this where everyone is scrambling to buy things and support their families, we need the help of everyone to understand what it is like to be a human. I am a loyal customer for many many years however am appalled and disappointed in this behavior. Please retrain Georgia on the respectful behavior that she should show her customers and her company. I don't want to cancel my membership however will consider it if appropriate action is not taken and will take my complaint further if this is not considered.
Martin D.
Went this morning during "senior hours". At least 50% of people in store under 60. Obviously, this is not being enforced. Went to buy current items in coupon book. Disinfecting wipes (either lysol or clorox), Drakes cakes, and Wise variety mix chips. None of them was in stock. Wasted trip. Also noticed long line to get to cashiers. Most people were trying to keep social distance though.
I highly recommend Good price Good service
The gm of the store is a liar and a lazy excuse for a manager. I was using the express pay on the BJ's phone application. The transaction failed according to the app but $204 was taken from my account. I have supplied them with every bit of documentation that could reasonably be supplied so that they could rectify this. My financial institution has repeatedly stated that BJ's is the only one that can undo this. the general manager claimed that there was no transaction on record and that BJ's couldn't refund anything. I submitted documentation immediately back to her from my financial institution stating that not only did BJ's acknowledge the transaction but they put a hold on the amount of money and are still trying to process the transaction. At that point, she stopped responding. She promised that she would get back to me and she did not. the corporate customer service team is equally as incompetent. Not only should she not be in a position of any type of management responsibility, she should immediately lose her job. BJ's stole $204 for me and this piss poor manager is complicit.
just like to say every one at bj's starting at the desk to assist in taking my order & having ready up to the point of assisting in loading items on to my truck. this is something you don't find at box stores thankyou again !!! chuck f.
Usually the cheapest gas around they have long hoses so you can reach both sides of your vehicle
I joined BJ's specifically for gas prices. I don't usually shop there now because I no longer have a big family.
I just want to say BJ are usually pretty good in terms of customer service, so my experience today may be just an one-off incident. But it left me scratching my head. I chose to stop there this morning to avoid a crowd to quickly pick up 4 items. The issue started during checkout. I was at the self checkout line, trying to get in and out as quickly as possible. An employee came over and stood fairly close to me to ask about BJ visa card or some credit card promo. NO, I am not interested in being that close to you and being harassed with sales pitch on a credit card. Then the check out screen asked about this same stupid credit card promo. No, just let me check out and pay, so I can be on my way out. While I was navigating the checkout screen to say no to this credit card sales pitch, this same employee felt it was necessary to pick up my items that had been scanned and placed them in a different shopping cart than the one I was using and had cleaned. ??? WTF? Why do BJ or this employee think I wanted anyone to touch my groceries? I told her I can get them and didn't need her help. Another employee who was approaching me to make the same sales pitch on the credit card, then chimed in to say, don't worry, she has gloves on. That was NOT the point. There was NO need for her to touch my groceries. And when I said no thanks, I can do it myself, please respect that and leave them alone. Instead she kept going until all 4 items were touched and moved to another cart. She then told the other employee that oh, he isn't interested in the promo, I had tried. I am like, WTF? Why are they approaching customers in close proximity to try to sell me another credit card? The icing on the cake was when I am about to leave. One female employee was standing there, behind the plexiglass to my right, where customer would show the employee the receipt prior to exit. As I approached, she left that spot and moved to my left. I looked at her and looked around, two other employees were at the entrance to the left, where she was now headed in that direction. I slowed down, but no one was coming this way. So I was thinking, I guess they didn't need to see my receipt since they can clearly see there were only 4 items in the cart. Just as I was walking past them, a male employee then barked out, wait, I need to see your receipt. WTF? Where were you? At this point, I was fully annoyed by the whole shopping experience. He approached and without any plexiglass between us and right next to the female employee that was standing behind the plexiglass earlier, but now all three of us are close enough to hold hands. I held up my receipt for him to see. He insisted on touching the receipt. There is no reason why he had to hold onto the receipt. If he needed to see that closely, he or someone else should have been standing behind that plexiglass. I just gave it to him and tell him to keep it and continued to walk out of the store. This store's employees seem to have a total lack of common sense and judgement.
I just want to say BJ are usually pretty good in terms of customer service, so my experience today may be just an one-off incident. But it left me scratching my head.I chose to stop there this morning to avoid a crowd to quickly pick up 4 items. The issue started during checkout. I was at the self checkout line, trying to get in and out as quickly as possible. An employee came over and stood fairly close to me to ask about BJ visa card or some credit card promo. NO, I am not interested in being that close to you and being harassed with sales pitch on a credit card. Then the check out screen asked about this same stupid credit card promo. No, just let me check out and pay, so I can be on my way out. While I was navigating the checkout screen to say no to this credit card sales pitch, this same employee felt it was necessary to pick up my items that had been scanned and placed them in a different shopping cart than the one I was using and had cleaned. ??? WTF? Why do BJ or this employee think I wanted anyone to touch my groceries? I told her I can get them and didn't need her help. Another employee who was approaching me to make the same sales pitch on the credit card, then chimed in to say, don't worry, she has gloves on. That was NOT the point. There was NO need for her to touch my groceries. And when I said no thanks, I can do it myself, please respect that and leave them alone. Instead she kept going until all 4 items were touched and moved to another cart. She then told the other employee that oh, he isn't interested in the promo, I had tried. I am like, WTF? Why are they approaching customers in close proximity to try to sell me another credit card? The icing on the cake was when I am about to leave. One female employee was standing there, behind the plexiglass to my right, where customer would show the employee the receipt prior to exit. As I approached, she left that spot and moved to my left. I looked at her and looked around, two other employees were at the entrance to the left, where she was now headed in that direction. I slowed down, but no one was coming this way. So I was thinking, I guess they didn't need to see my receipt since they can clearly see there were only 4 items in the cart. Just as I was walking past them, a male employee then barked out, wait, I need to see your receipt. WTF? Where were you? At this point, I was fully annoyed by the whole shopping experience. He approached and without any plexiglass between us and right next to the female employee that was standing behind the plexiglass earlier, but now all three of us are close enough to hold hands. I held up my receipt for him to see. He insisted on touching the receipt. There is no reason why he had to hold onto the receipt. If he needed to see that closely, he or someone else should have been standing behind that plexiglass. I just gave it to him and tell him to keep it and continued to walk out of the store. This store's employees seem to have a total lack of common sense and judgement.
I just left the Hudson's store with a package of 2.82 pounds of ground beef when I got home I was separating it by weight and found out I only had 2.14 pounds of ground beef. I checked my scale I waited over and over and still I do not have even closed to 2.15 pounds much less 2.82 pounds what a rip off. Price gouging at B j's I never expected. Believe me I won't trust them again after weighing all my meat I was shorted quite a bit on steaks pork roasts import chops also it wasn't just the ground beef
I dont want to be sold a new phone plan, I dont want to buy solar panels, I dont need a water delivery. I dread walking down that first isle with those booths. Getting a aggressive " Hi HOW ARE YOU" please spare it. Its forced, insincere and uncomfortable. Sayin "no thanks" from the start replies with " IM JUST SAYING HELLO!!" If I need one of those thing Ill seek it out. Now having people come up to you when you're shopping and start the spiel ... can you give it a break? Even until the pandemic is over? Other than that they have OK deals on stuff.
We have memberships at both BJs and Costco so I can honestly tell you the pros and cons of each one. My husband likes BJs, but I prefer Costco. So, we belong to both warehouses, and I like the variety of items we can get from having access to both stores. Firstly, the Pete and Gerry eggs and Tom's of Maine toothpaste (Recently, they stopped selling the particular one that I like, so I've stopped buying it here.) offered at BJs are the main reasons why I shop at BJs. Recently, I picked up the BJs apple pie, and it was super delicious. What a deal at $5.99! BJ's offers more options as they may carry a couple of toaster and hair dryer options for members to choose from. For me, I'm a busy person and just like having someone curate for me what is the best deal. Costco does independent research on products to decide which one particular toaster or hair dryer to offer members. Costco carries many premium Asian products, like moon cakes and dashi broth packets. Another thing I noticed recently is that items like the new Ina Garten Modern Comfort Food cookbook cost more at BJ's. I purchased it at Costco for $19.99 and saw it at BJ's for $21.47. I've notice several times that the same exact item cost more at BJs. So, I try to purchase at Costco first and then get everything else at BJs. The only other thing that bothers me about BJs is that they still collect coupons. At Costco, no coupons are needed, as they automatically give members all coupons at checkout. My suggestion to BJs is to just give members all the possible discounts. It's just good business.
Restaurantji Recommends
Waltham location got to register oh sorry can't use coupons u have to do it on line do you think someone could let customers know before hand
Have been shopping BJ's for years , be visiting soon.
Georgia is the most unprofessional representative I have ever met in my life. I took my mother who is a senior to the bjs Waltham location during the senior hours between 8am-9am last Sunday 4/5. She had bought hearing aid batteries he week prior for her elderly 90 year old mother who is not able to get out of the house due to the pandemic. Unfortunately the model number was slightly off so she wanted to exchange (not return) for the correct one. My mother asked someone for help in customer service and Georgia who was working that desk immediately asked her if she could read the sign that said no returns in a way that was berating and very unprofessional. Also, my mother had brought the item in a paper bag for ease of use and Georgia started raising her voice at her telling her to leave the store and throw the bag away because she could not bring it in the store. Frustrated, my mother walked away because the batteries were expensive and her mother could not afford buying the correct ones and it was her mistake. My mother found a second bjs worker who was very nice and started talking to her to explain the situation. Georgia gave her the side eye and was already busy helping another customer but left her customer to go to my mother and the other bjs worker to ask what she was doing and told the other worker "I hope you're not exchanging or returning the item for this woman". Frustrated, my mother burst into tears and told me what happened. I proceeded to tell her to please get her name so we can file a complaint. I have always always loved the service at bjs and have always been treated with the utmost respect however Georgia brings a bad representation to this company and especially at a time like this where everyone is scrambling to buy things and support their families, we need the help of everyone to understand what it is like to be a human. I am a loyal customer for many many years however am appalled and disappointed in this behavior. Please retrain Georgia on the respectful behavior that she should show her customers and her company. I don't want to cancel my membership however will consider it if appropriate action is not taken and will take my complaint further if this is not considered.
Went this morning during "senior hours". At least 50% of people in store under 60. Obviously, this is not being enforced. Went to buy current items in coupon book. Disinfecting wipes (either lysol or clorox), Drakes cakes, and Wise variety mix chips. None of them was in stock. Wasted trip. Also noticed long line to get to cashiers. Most people were trying to keep social distance though.
No toilet paper