I ordered through doordash. I asked for a cheese melt, which says it comes with cheese, mayo, onion and tomato. I received two thick slices of toast with two thin slices of cheese and NOTHING else. Needless to say it was flavorless and I had to toss it out. In addition, I ordered the Gooey caramel signature drink as a HOT beverage and instead got an iced version. Not so great in the middle of winter. And I ordered an untoasted, unsliced jalapeno cheddar bagel. Came both toasted and sliced. Very, very lazy customer service. I've never had an order almost all done incorrectly. Employees there seem to need to learn how to read instructions correctly. Won't order at this location again.
Food: 1
Service: 1
Halfstream
Service was terrible and donuts were below Duncan donuts. While we were finishing saying our order the lady asked the person behind us what they wanted. Like they didn’t even pay us any attention. That is the first time we have ever had that happen. Then they just gave us the food with no thank you or anything. It was like a cold transaction and they only wanted our money. The coffee was also super average and won’t be back. The donuts were also cold and stale which is weird because we went at 8am. First and last time.
Atmosphere: 1
Food: 1
Service: 1
Diana Elizabeth Prince
Quick and simple
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Christopher B.
Possibly just a bad location. Donuts were ok, not anything special. I appreciate the breakfast sandwiches being made to order. They were more like "home made" than store manufactured like most fast food joints.
B B.
If you have the option to go to any other Heav'nly Donuts, I'd suggest you do so. You wonder why this place is always having turn overs on employees is because they don't like to work! My coworkers and I went to grab lunch a weekend. Ordered a Tostada. Came with ham, cheese, ketchup mayo. This second time it came with just cheese. They charged me for a Tostada and gave me a grilled cheese instead!! I called to see if they can refund me or even offer me store credit...immediately the manager or whoever think they're in charge, tells me Tostada is just cheese. Ma'am why do you have tostada and grill cheese at different prices if they're both the same? Tells me she's been working there for a two years!! Please tell me why my first tostada is so different than the one I received today?? "I can't do anything about it, don't come again, goodbye" was word by word what she said at the end of the call. Bar for bar. No wonder no one wants to work there and they're losing business. I loved the first Tostada I was made but to come back and get this? never again.
Esdras Vera
Nice clean place for a quick coffee and donut.
Karina De Jesus
Beautiful place. Everyone is so nice and so polite. Specially that. Customer service is a 10. One of my favorite places when I go to Lawrence.
Ken Adams
Just after 3pm today I went in hoping to buy a gift card. I'd noticed on their website they have a place to check gift card balances, but was surprised to be told they do not sell gift cards.
Nugget
Seems okay.This was my first time having food/drink from here. It seems okay.The bagel I got is super salty for some reason? I've never had a salty bagel... I couldn't finish it.
Charlee
Seems okay.This was my first time having food/drink from here. It seems okay.The bagel I got is super salty for some reason? I've never had a salty bagel... I couldn't finish it.
I really like their iced caramel coffee and corn muffins also they treat customer very well
Dana Sherman
Nice friendly people work here. My sandwich was delicious!! Clean and comfortable atmosphere.
Karyn Martin
Needed a larger order to feed a small crowd and I just knew Heav’nly Donuts wouldn’t disappoint! When I arrived they had the order all packaged and ready to go. The owner, Ruby, put on her parka and rushed to help me carrying everyone to my car (around the block) - no questions asked! What an amazing a spot, run by a wonderful team with (of course) delicious food. Everyone at the library event was thrilled with the election from donuts to bagels to fruit cups. Thank you!!!
Jean Strong
The place was filthy. Like the tables weren't clean. I even found a roach in my food.
Michelle L.
I have a dairy allergy and they were very accommodating. They took the time to go through my dairy free options, checked ingredients, and made sure there was no cross contamination. Very nice seating area, and great service.
I ordered through doordash. I asked for a cheese melt, which says it comes with cheese, mayo, onion and tomato. I received two thick slices of toast with two thin slices of cheese and NOTHING else. Needless to say it was flavorless and I had to toss it out. In addition, I ordered the Gooey caramel signature drink as a HOT beverage and instead got an iced version. Not so great in the middle of winter. And I ordered an untoasted, unsliced jalapeno cheddar bagel. Came both toasted and sliced. Very, very lazy customer service. I've never had an order almost all done incorrectly. Employees there seem to need to learn how to read instructions correctly. Won't order at this location again.
Food: 1
Service: 1
Service was terrible and donuts were below Duncan donuts. While we were finishing saying our order the lady asked the person behind us what they wanted. Like they didn’t even pay us any attention. That is the first time we have ever had that happen. Then they just gave us the food with no thank you or anything. It was like a cold transaction and they only wanted our money. The coffee was also super average and won’t be back. The donuts were also cold and stale which is weird because we went at 8am. First and last time.
Atmosphere: 1
Food: 1
Service: 1
Quick and simple
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Possibly just a bad location. Donuts were ok, not anything special. I appreciate the breakfast sandwiches being made to order. They were more like "home made" than store manufactured like most fast food joints.
If you have the option to go to any other Heav'nly Donuts, I'd suggest you do so. You wonder why this place is always having turn overs on employees is because they don't like to work! My coworkers and I went to grab lunch a weekend. Ordered a Tostada. Came with ham, cheese, ketchup mayo. This second time it came with just cheese. They charged me for a Tostada and gave me a grilled cheese instead!! I called to see if they can refund me or even offer me store credit...immediately the manager or whoever think they're in charge, tells me Tostada is just cheese. Ma'am why do you have tostada and grill cheese at different prices if they're both the same? Tells me she's been working there for a two years!! Please tell me why my first tostada is so different than the one I received today?? "I can't do anything about it, don't come again, goodbye" was word by word what she said at the end of the call. Bar for bar. No wonder no one wants to work there and they're losing business. I loved the first Tostada I was made but to come back and get this? never again.
Nice clean place for a quick coffee and donut.
Beautiful place. Everyone is so nice and so polite. Specially that. Customer service is a 10. One of my favorite places when I go to Lawrence.
Just after 3pm today I went in hoping to buy a gift card. I'd noticed on their website they have a place to check gift card balances, but was surprised to be told they do not sell gift cards.
Seems okay.This was my first time having food/drink from here. It seems okay.The bagel I got is super salty for some reason? I've never had a salty bagel... I couldn't finish it.
Seems okay.This was my first time having food/drink from here. It seems okay.The bagel I got is super salty for some reason? I've never had a salty bagel... I couldn't finish it.
Restaurantji Recommends
I really like their iced caramel coffee and corn muffins also they treat customer very well
Nice friendly people work here. My sandwich was delicious!! Clean and comfortable atmosphere.
Needed a larger order to feed a small crowd and I just knew Heav’nly Donuts wouldn’t disappoint! When I arrived they had the order all packaged and ready to go. The owner, Ruby, put on her parka and rushed to help me carrying everyone to my car (around the block) - no questions asked! What an amazing a spot, run by a wonderful team with (of course) delicious food. Everyone at the library event was thrilled with the election from donuts to bagels to fruit cups. Thank you!!!
The place was filthy. Like the tables weren't clean. I even found a roach in my food.
I have a dairy allergy and they were very accommodating. They took the time to go through my dairy free options, checked ingredients, and made sure there was no cross contamination. Very nice seating area, and great service.