Pricing questions ignored, drive thru window closed while I was speaking! Was Told manager available a.m. only. Phone is never answered to resolve dispute.Dietary restrictions: Not asked preferred or choices.
Atmosphere: 2
Food: 3
Service: 1
Mary Martinez perez
This place had very good service and once we ordered our food 3 minutes later , it was already done. They also have many places indoor to charge your phone in! I recommend this place if you're ever looking for a fast food place to eat in.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Croissant, Donuts
Castava Lee
Unfortunately every time I've come here my coffee is burnt and the oatmilk quality seems different from the Chelmsford and University Ave locations near by. I still come here once in a while because of its convenient location, but it's never really impressed me with the coffee. My children enjoy the food display and restaurants decor. It's a beautiful location.Parking: The entrance coming in from the street near the apartment complex makes for a nightmare because it's one way but people don't seem to care about that. You have to go around the drive through line to access the exit that allows you to get to the light of the main street. This is problematic when the line is wrapped around the building into the street leaving you no choice but to wait or exit out onto the street, possibly going the direction you don't need to drive.I'm not complaining, just explaining. This location is convenient, the parking just can be difficult during busier hours.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Donuts
Jaid Mansfield
Drive thru is awful I consistently get the same coffee every morning and when there’s a specific man working he does not add cream to my coffee and insists he does and then offers me creamers instead of adding cream for me to take off and drive. Every
Service: 1
Diana Estrella
On Friday 1/5/24 close to 8pm this restaurant was empty, and there were no cars in drive-thru when I walked in to get a large ice latte but the worker who greeted and who btw seemed either overworked, or having a bad day or maybe a combination of the two, greeted by saying to order from the kiosk rather than thru her.To which I did, but it was difficult to make a modification. So Once the order was placed, I tried to approach this lady to let her know I wanted a slight change but she cut me off and told me to wait. At that time, I needed to go to use the restroom so I did and in 3 minutes it took me to be back in the lobby. My coffee was already made. At that point, I just walked out of the restaurant without that coffee she made when I wanted to make a modification but she couldn't hear in the first place. The whole energy I got was not welcoming and clearly she had no time to hear what I had to say in the first place but yet couldn't wait for me to come out of the bathroom. Dunkis please do better and the $5 and something I paid for that coffee consider it as a tip and never again.
Atmosphere: 1
Food: 1
Service: 1
Hung K To
Never make my drink right despite me repeating my order several times.
Food: 1
Pon H
If you want good donuts, go to Top Donut in Lowell and Dracut. They make the best donuts in the area.I mainly order donuts and breakfast sandwiches. Unfortunately, Dunkin doesn't seem to prioritize donuts anymore and they got rid of their best sandwich, Big N' Toasted. They prioritize drive thru over walkins. If i'm going to take in a lot of calories, at least I get a little exercise by walking in. I will unlikely go to Dunkins again...unless you bring back the Big N' Toasted. For good breakfast sandwiches, go to McDonald's!
Beatriz Rivas
Got my daughter a bagel for breakfast so she can eat quickly before school. I asked for bagel on it instead of the side (which all DD’s do) so she can eat it in the car. This is the bagel we got. So sad.
Atmosphere: 1
Food: 1
Service: 2
Ryan Faulconer
There absolutely terrible never get the order right and the women who works the drive through has horrible customer service completely rude idk why anyone would ever put someone who lacks grown up manners and people skills in a drive
Service: 1
Bryn Dews
Clean store, attentive staff, manager seems to be on her game.
Very upset ever since they hired a new guy he makes my coffee black!! I have had asked for cream and sugar I looked at my coffee and it was black he had the audacity to offer me a stirrer to stir it. Absolutely rude. Then the next day SAME THING. He needs to go
Kimberly Regan
Went for a visit Sunday to get donuts with my kids but unfortunately we found the doors locked at 10 am with a sign that said drove thru only....and a drive thru line so long that it was around the building nearly to the street ?
Mark Maxner
Better tasting Doughnuts here than Tewksbury location.
Atmosphere: 4
Food: 4
Service: 4
Elizabeth R.
Why do the employees close all the lights pull the shades down and make it look like its closed when they should be open that just brings there sales down .
Pricing questions ignored, drive thru window closed while I was speaking! Was Told manager available a.m. only. Phone is never answered to resolve dispute.Dietary restrictions: Not asked preferred or choices.
Atmosphere: 2
Food: 3
Service: 1
This place had very good service and once we ordered our food 3 minutes later , it was already done. They also have many places indoor to charge your phone in! I recommend this place if you're ever looking for a fast food place to eat in.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Croissant, Donuts
Unfortunately every time I've come here my coffee is burnt and the oatmilk quality seems different from the Chelmsford and University Ave locations near by. I still come here once in a while because of its convenient location, but it's never really impressed me with the coffee. My children enjoy the food display and restaurants decor. It's a beautiful location.Parking: The entrance coming in from the street near the apartment complex makes for a nightmare because it's one way but people don't seem to care about that. You have to go around the drive through line to access the exit that allows you to get to the light of the main street. This is problematic when the line is wrapped around the building into the street leaving you no choice but to wait or exit out onto the street, possibly going the direction you don't need to drive.I'm not complaining, just explaining. This location is convenient, the parking just can be difficult during busier hours.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Donuts
Drive thru is awful I consistently get the same coffee every morning and when there’s a specific man working he does not add cream to my coffee and insists he does and then offers me creamers instead of adding cream for me to take off and drive. Every
Service: 1
On Friday 1/5/24 close to 8pm this restaurant was empty, and there were no cars in drive-thru when I walked in to get a large ice latte but the worker who greeted and who btw seemed either overworked, or having a bad day or maybe a combination of the two, greeted by saying to order from the kiosk rather than thru her.To which I did, but it was difficult to make a modification. So Once the order was placed, I tried to approach this lady to let her know I wanted a slight change but she cut me off and told me to wait. At that time, I needed to go to use the restroom so I did and in 3 minutes it took me to be back in the lobby. My coffee was already made. At that point, I just walked out of the restaurant without that coffee she made when I wanted to make a modification but she couldn't hear in the first place. The whole energy I got was not welcoming and clearly she had no time to hear what I had to say in the first place but yet couldn't wait for me to come out of the bathroom. Dunkis please do better and the $5 and something I paid for that coffee consider it as a tip and never again.
Atmosphere: 1
Food: 1
Service: 1
Never make my drink right despite me repeating my order several times.
Food: 1
If you want good donuts, go to Top Donut in Lowell and Dracut. They make the best donuts in the area.I mainly order donuts and breakfast sandwiches. Unfortunately, Dunkin doesn't seem to prioritize donuts anymore and they got rid of their best sandwich, Big N' Toasted. They prioritize drive thru over walkins. If i'm going to take in a lot of calories, at least I get a little exercise by walking in. I will unlikely go to Dunkins again...unless you bring back the Big N' Toasted. For good breakfast sandwiches, go to McDonald's!
Got my daughter a bagel for breakfast so she can eat quickly before school. I asked for bagel on it instead of the side (which all DD’s do) so she can eat it in the car. This is the bagel we got. So sad.
Atmosphere: 1
Food: 1
Service: 2
There absolutely terrible never get the order right and the women who works the drive through has horrible customer service completely rude idk why anyone would ever put someone who lacks grown up manners and people skills in a drive
Service: 1
Clean store, attentive staff, manager seems to be on her game.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always a pleasure buying coffees @ Dunk's ??‼️
Atmosphere: 5
Food: 5
Service: 5
Very upset ever since they hired a new guy he makes my coffee black!! I have had asked for cream and sugar I looked at my coffee and it was black he had the audacity to offer me a stirrer to stir it. Absolutely rude. Then the next day SAME THING. He needs to go
Went for a visit Sunday to get donuts with my kids but unfortunately we found the doors locked at 10 am with a sign that said drove thru only....and a drive thru line so long that it was around the building nearly to the street ?
Better tasting Doughnuts here than Tewksbury location.
Atmosphere: 4
Food: 4
Service: 4
Why do the employees close all the lights pull the shades down and make it look like its closed when they should be open that just brings there sales down .