Dunkin'

In Mobil Gas Station, 980 Chelmsford St, Lowell
(978) 788-2065

Recent Reviews

karthik G

The food is of the same great quality here but since it is inside a Mobil gas station, the atmosphere is not much to hope for. Although kept neat, it is still a gas station. The staff were very nice and service was super fast. The turn around time was less than 5mins for my order.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hash Browns, Bagels, Sourdough Breakfast Sandwich, Everything Stuffed Bagel Minis, Assorted Half Dozen or Dozen Donuts, Munchkins Donut Hole Treats, Donuts

jeremy s

Never met a manager who thought it was ok to lie to a customer's face because he was too lazy to remake a coffee till today. I order a specific coffee and when I get the cup it says something different than what I ordered and when I asked him what's up with this he said " they changed the name " so I take him at face value he is a manager. I took a sip and ended up tossing it out because it was a completely different flavor. It shouldn't matter how many people are there in line or whatever his problem was the product was wrong and he had a chance to fix the problem and instead just made up an excuse and lost a handfull of daily customers in one interaction. I wouldn't waste money here, not when you can't get what you order.

Food: 1

Service: 1

Eileen Grenham

The absolute worst Dunkin’s I’ve ever visited. Three people working (? ) all three on their phones No other customers but I had to ask twice where my black iced coffee was !!!! Bacon was raw and hash browns were a mess Avoid this place! ZERO stars

Christopher Malcolm

How come when I order coffee and donuts ahead, why is the donut never with my order when I pick it up? Usually there's still stock, so that means either they just read the coffees and not the donut, or just not caring? So I usually go to the line and wait to get to the register to ask for it. Why is this? There must be a logical explanation. Why sell donuts if the workers don't like to put donuts in bags? I'm fascinated by this strange detail.

Lama Lama Lama

It took forever to get breakfast sandwiches. Ate in the car but the sandwiches needed salt and pepper. Went back in with our cold sandwiches to get some but they said that they didn't have any. This place was also a gas station. I'm glad we didn't need gas.

Atmosphere: 1

Food: 1

Service: 1

Sylvia

It took forever to get breakfast sandwiches. Ate in the car but the sandwiches needed salt and pepper. Went back in with our cold sandwiches to get some but they said that they didn't have any. This place was also a gas station. I'm glad we didn't need gas.

Jerry FORTIN

Worst place .I walked in an employee kissing at the counter no supervisor saying anything about it.check your camera if you have one two girls kissing .never go back again

Nick

Awful experience. Completely messed up my order and I had to wait 20 minutes. Rude staff.

HomeBread

Ran by children, lied about stock then walked by me with the same thing I asked for, handed me an overfilled, completely white coffee. Ridiculous.

Vincent Lee

Nice workers....but my god....how the service is so trash. Also it's my own stupidity to think it's not that hard to nuke frozen food and make coffee and to give chances over and over. Also some workers there aren't the smartest . Why does my coffee taste like water? Why is my sandwiches always still frozen? Why is the bacon snack still have the white dry clump of GREASE on it ? Why is the cashier at the mobil side disgusting? (That complaint is unrelated to Dunkin's) or maybe it does if they don't see a problem with Dr. Mcnasty spreading his covid all over the place. I am tired of spending money here but sometimes u gotta.

Keith Rose

Its in a gas station. Very hard working crew for a busy place. My orders have never been wrong and not many DDs get it right anymore! Can be tough to get a parking spot as no drive thru. Thanks guys/gals

Noor Hamad

The woman working there she was so rude to me, she acted as if she doesn’t understand me, and kept “explaining” things in an angry matter. Then she threw the donut I asked for in front of me. And when I collected the coffee it had hair on it, on the sipping opening. So I threw away the coffee immediately and the donut. I did not want to get in a fight with her. I did not want to confront her. I am only a visitor to the states, she has the “upper hand” but once I left I prayed to God, and I contacted DD customer service. Cause what she did to me was painful and unnecessary I haven’t done anything bad to her I haven’t said anything bad to her. Heck when she took a long time to help two other customers before me I didn’t complain and let her take her time. Hence I

Ssekitoleko Jesse

Quick service

Elizabeth Mugumya

Great services

stephen moniz

This Dunk's is pretty good. I'd give them 5 stars but like every Dunk's they don't have your donut when you order on the app and you have to go in line to get it. I usually skip the donut because of this issue. Otherwise they're awesome. The people there are friendly and go out of their way to say "Thank you." Other than the aforementioned donut issue, they are very efficient.

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