Was visiting from out of town was excited for ice cream. My daughter was unable to see the bottom of the menu so she stood on a chair briefly to see. A blonde woman behind counter who I assume was the owner came out and screamed so incredibly loud at her to get off and put the chair back. Not once was she asked nicely and she was not goofing off. I understand that it could have been dangerous but asking her nicely would have done the job, as she was just trying to see and the menu went far below even where I could see. Not only did she embarrass us but we will not return and we visit the area. Learn customer service and if you have an ice cream shop maybe learn how to deal with kids.
Service: 1
Amy Youmell
The ice cream is always good
Heather Renee
The owner is just plain rude to anyone and everyone, including her staff. She actually yelled at me and my kid to close the door when we were standing at the back of the line - no one was moving up so we could fully come inside, and I yelled back to her that if people would move a little, we could step all the way inside. She gave me nasty looks the rest of the time we were in there. The ice cream could be the best in the world, and I still wouldn't give someone like that my business. Wagon Wheel (Gill) JaDuke (Turners Falls)and Ice Cream Alley (Greenfield) all have much better customer service.
Atmosphere: 1
Food: 3
Service: 1
Kristy Smith
Don’t go here. You (and your kids) will be treated like dirt.
Melinda Duff
Great local friendly inviting
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sundaes
Silas Lively
Totally recommend, you get a basically large size ice cream for 3 bucks
Strawberry 9823
Consistently has a rude attitude, multiple different times I've heard of them being bluntly disrespectful and I've had them be rude to me once in person and once over the phone. They won’t change their hours but then get a pissy attitude when you asked if they
Atmosphere: 3
Food: 3
Service: 1
Jay Keeney
The owner is sometimes
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Roast Beef Grinder, Hard Ice Cream
Jasmaine Perez
Like I said, the ? is the best thing there.Vegetarian options: Awesome ?.
Excellent subs with high quality ingredients; amazingly fast service.
Sherry Monroe
The food is fine but the blond lady who is always there (I think the owner?) is blatantly rude almost every time we have been there over the past several years. This last time was just too much and completely uncalled for. It’s worth going a bit farther from the center of town to Jaduke Scoops or the Wagon Wheel for good customer service and better ice cream.
Christopher “Chris” Lane
It's busy at times so you sometimes have to wait however it's worth the wait. When it's very busy might consider shutting down food service side until it slows down especially when only one person is workiing.
Cindy Palumbo
This is THE place to go for ice cream. Along with soft and hard I've cream, they offer food items, and they looked delicious.
Was visiting from out of town was excited for ice cream. My daughter was unable to see the bottom of the menu so she stood on a chair briefly to see. A blonde woman behind counter who I assume was the owner came out and screamed so incredibly loud at her to get off and put the chair back. Not once was she asked nicely and she was not goofing off. I understand that it could have been dangerous but asking her nicely would have done the job, as she was just trying to see and the menu went far below even where I could see. Not only did she embarrass us but we will not return and we visit the area. Learn customer service and if you have an ice cream shop maybe learn how to deal with kids.
Service: 1
The ice cream is always good
The owner is just plain rude to anyone and everyone, including her staff. She actually yelled at me and my kid to close the door when we were standing at the back of the line - no one was moving up so we could fully come inside, and I yelled back to her that if people would move a little, we could step all the way inside. She gave me nasty looks the rest of the time we were in there. The ice cream could be the best in the world, and I still wouldn't give someone like that my business. Wagon Wheel (Gill) JaDuke (Turners Falls)and Ice Cream Alley (Greenfield) all have much better customer service.
Atmosphere: 1
Food: 3
Service: 1
Don’t go here. You (and your kids) will be treated like dirt.
Great local friendly inviting
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sundaes
Totally recommend, you get a basically large size ice cream for 3 bucks
Consistently has a rude attitude, multiple different times I've heard of them being bluntly disrespectful and I've had them be rude to me once in person and once over the phone. They won’t change their hours but then get a pissy attitude when you asked if they
Atmosphere: 3
Food: 3
Service: 1
The owner is sometimes
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Roast Beef Grinder, Hard Ice Cream
Like I said, the ? is the best thing there.Vegetarian options: Awesome ?.
Atmosphere: 5
Food: 4
Service: 3
It's a great place to eat..
Restaurantji Recommends
love the cookie dough flurry
Excellent subs with high quality ingredients; amazingly fast service.
The food is fine but the blond lady who is always there (I think the owner?) is blatantly rude almost every time we have been there over the past several years. This last time was just too much and completely uncalled for. It’s worth going a bit farther from the center of town to Jaduke Scoops or the Wagon Wheel for good customer service and better ice cream.
It's busy at times so you sometimes have to wait however it's worth the wait. When it's very busy might consider shutting down food service side until it slows down especially when only one person is workiing.
This is THE place to go for ice cream. Along with soft and hard I've cream, they offer food items, and they looked delicious.