Crew are disrespectful, and it appears that they can't read or follow orders. The guy who works the take out window is snide and lacks customer service etiquette.
Atmosphere: 1
Food: 3
Service: 1
Steve Mathieu
Open when you need 'em.
Food: 5
Service: 5
xenokingdom
One of the most baffeling and rude experiences I've ever encountered happened at this Dunkins location.My family and I stopped in the drive thru to order a few drinks and sandwiches on our way to Boston. It was busy as usual at this location (around noon), so we all pre-planned our orders to try and make it easier for the employee on the mic. We shouldn't have, though, as were met with perhaps the most miserable, rude employee I've ever met at a Dunks.Speaker turns on, we're immediately met with a "...What do you want?" with all the crushing dread only possible from a person who's been dealing with the public all day. I get it. Been there. It's busy. Besides, this is MA, not Disney World. Wouldn't have thought anything of it if that was it. God forbid. Needless to say, the attitude kept rolling in, with her asking after every item "That's it?" with the verbal tone equivalent of an eyeroll. It's not like we were leaving long pauses and annoying the women—she didn't even leave a breath before asking it EVERY TIME. And as we're ordering our last drink of 3,—halfway through my drink order she starts yelling through the speaker "No! ...NO!", stunning me into a silence. If I recall, it was because I mistakenly asked for cream in my cappuccino, which—yes, I'm aware that's not something they do—but to be cut off by an employee literally YELLING through the mic at me was... well, welcoming wouldn't be the word. My poor mother in the car was staring at me and my brother wide-eyed the whole time in sheer disbelief. It felt like we were being pranked.When we get to the window, the woman essentially just thrust the food in the direction of our window without saying a word. "Oh, is this the two breakfast sandwiches?" No reply. "Thank you!" No reply. Drinks were handed off to us by a different person. I honest-to-God don't know what we did to make this lady so peeved, but tbh, I'm in no hurry to figure it out. With 3 Dunkin locations within 5 minutes of each other here in Newburyport, I see no reason to return to this pocket of joy again.
Service: 1
Danny Mcdonald
Seven thirty in the morning and they didn't have
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Croissant
Paul Lamb
This Dunkin’ Donuts could be better. Seems like the staff is always on top of it except I don’t think management is that great.The new reconstruction is great. I love the new windows!
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Sausage Egg and Cheese, Croissant, Muffins, Bacon Egg and Cheese, Coffee Roll, Bagels, Egg and Cheese, Donuts, Everything Stuffed Bagel Minis, Assorted Half Dozen or Dozen Donuts
Kasey W
Seemed like the employees didn't want anyone there. 2 people argued who "had" to take our order. Pretty unprofessional.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts
Jim Ward
Gave me the wrong coffee's and one was just plain milk... Horrible, dumped both out..
Atmosphere: 1
Food: 1
Service: 1
Princess Annette
Well organized. Employees work as a
Atmosphere: 5
Service: 5
Neg Noso
This is hands down one of the worst Dunks I’ve been to. I’ve ordered from here 4 times and they always just give me milk when I ask for a latte. It’s so disgusting I always end up throwing the whole thing away. Save your money and go somewhere else please
Dunks is dunks especially at the drive through but you have to love this place.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Greg Goodwin
This is a spacious, modern Dunkin with a variety of seating. There is even a fireplace! We found clean bathrooms on our visit. Plenty of parking. The staff was helpful and friendly. The location is easy off and on for nearby I-95 travel.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Misty Fernandez
Better than Starbucks. Every single
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: K
Nicole Fernandes
Ok this is the nicest Dunkin I've ever been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese, Dunkin
Very clean!
Atmosphere: 5
Service: 5
Crew are disrespectful, and it appears that they can't read or follow orders. The guy who works the take out window is snide and lacks customer service etiquette.
Atmosphere: 1
Food: 3
Service: 1
Open when you need 'em.
Food: 5
Service: 5
One of the most baffeling and rude experiences I've ever encountered happened at this Dunkins location.My family and I stopped in the drive thru to order a few drinks and sandwiches on our way to Boston. It was busy as usual at this location (around noon), so we all pre-planned our orders to try and make it easier for the employee on the mic. We shouldn't have, though, as were met with perhaps the most miserable, rude employee I've ever met at a Dunks.Speaker turns on, we're immediately met with a "...What do you want?" with all the crushing dread only possible from a person who's been dealing with the public all day. I get it. Been there. It's busy. Besides, this is MA, not Disney World. Wouldn't have thought anything of it if that was it. God forbid. Needless to say, the attitude kept rolling in, with her asking after every item "That's it?" with the verbal tone equivalent of an eyeroll. It's not like we were leaving long pauses and annoying the women—she didn't even leave a breath before asking it EVERY TIME. And as we're ordering our last drink of 3,—halfway through my drink order she starts yelling through the speaker "No! ...NO!", stunning me into a silence. If I recall, it was because I mistakenly asked for cream in my cappuccino, which—yes, I'm aware that's not something they do—but to be cut off by an employee literally YELLING through the mic at me was... well, welcoming wouldn't be the word. My poor mother in the car was staring at me and my brother wide-eyed the whole time in sheer disbelief. It felt like we were being pranked.When we get to the window, the woman essentially just thrust the food in the direction of our window without saying a word. "Oh, is this the two breakfast sandwiches?" No reply. "Thank you!" No reply. Drinks were handed off to us by a different person. I honest-to-God don't know what we did to make this lady so peeved, but tbh, I'm in no hurry to figure it out. With 3 Dunkin locations within 5 minutes of each other here in Newburyport, I see no reason to return to this pocket of joy again.
Service: 1
Seven thirty in the morning and they didn't have
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Croissant
This Dunkin’ Donuts could be better. Seems like the staff is always on top of it except I don’t think management is that great.The new reconstruction is great. I love the new windows!
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Sausage Egg and Cheese, Croissant, Muffins, Bacon Egg and Cheese, Coffee Roll, Bagels, Egg and Cheese, Donuts, Everything Stuffed Bagel Minis, Assorted Half Dozen or Dozen Donuts
Seemed like the employees didn't want anyone there. 2 people argued who "had" to take our order. Pretty unprofessional.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts
Gave me the wrong coffee's and one was just plain milk... Horrible, dumped both out..
Atmosphere: 1
Food: 1
Service: 1
Well organized. Employees work as a
Atmosphere: 5
Service: 5
This is hands down one of the worst Dunks I’ve been to. I’ve ordered from here 4 times and they always just give me milk when I ask for a latte. It’s so disgusting I always end up throwing the whole thing away. Save your money and go somewhere else please
Restaurantji Recommends
Dunks is dunks especially at the drive through but you have to love this place.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
This is a spacious, modern Dunkin with a variety of seating. There is even a fireplace! We found clean bathrooms on our visit. Plenty of parking. The staff was helpful and friendly. The location is easy off and on for nearby I-95 travel.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Better than Starbucks. Every single
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: K
Ok this is the nicest Dunkin I've ever been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese, Dunkin
Had ice tea with lemonade. No more fresh lemons!
Atmosphere: 4
Food: 3
Service: 5