Good food, generous portions, fair price, friendly service. That's a win in my book.
Celia Overby
Amazing personable service and fantastic food. Great place for lunch. Love the Cuban!
Atmosphere: 3
Food: 5
Service: 5
Eva Luria
The food was good, but the cashiers wouldn't let me sit down because I am a "minor". Other than that good food and great pricing.
Atmosphere: 3
Food: 4
Service: 2
Edda Valborg S.
This is the very, very best pizzas and my family and I absolutely love them!!! The service is very friendly and they know you by name and by face when you appear in their restaurant!!! Highly recommended and give it all of 5 stars!
Giovanni Bernard
Best place to get pizza and food. Great pizza, great wings, amazing wraps and the best pita pockets I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Grace Colon
The Best In The
Atmosphere: 5
Food: 5
Service: 5
darielys colon
One of the best places to eat %100
Atmosphere: 5
Food: 5
Service: 5
Matt LeBlanc
Our recent experience with Starr's Pizza left much to be desired, to say the least. What should have been a simple and enjoyable meal turned into a frustrating ordeal that left us feeling unheard and disrespected.First and foremost, the wait time for our delivery was excessively long. After eagerly anticipating our order, we were dismayed to find that not only did Starr's Pizza fail to deliver promptly, but they also managed to deliver the wrong pizza altogether. It was a disheartening start to our dining experience, to say the least.However, what truly compounded our disappointment was the abysmal customer service we encountered when attempting to rectify the situation. Upon calling to inform them of their mistake, instead of offering an apology or attempting to make amends, we were met with hostility and incredulity. The representative on the other end of the line not only refused to acknowledge the error but went so far as to insinuate that we were fabricating the situation. Their demand for proof, coupled with their insistence that we return the incorrect pizza—a pizza that had been sitting open and untouched on our counter for a substantial period—was not only impractical but utterly absurd.To add insult to injury, Starr's Pizza offered us zero compensation for their mistake. Instead of owning up to their error and attempting to salvage the situation, they chose to berate us, with both my wife and I subjected to unnecessary yelling and condescension over the phone.In summary, our experience with Starr's Pizza was nothing short of disappointing. From the prolonged wait time to the delivery of the wrong order, and finally, the atrocious customer service, it was a sequence of failures that left us feeling frustrated and disheartened. Needless to say, we will not be returning to Starr's Pizza, and we strongly caution others against patronizing this establishment.
Atmosphere: 1
Food: 2
Service: 1
Rosie DeVincentis
As a local and frequent patron of Starrs Pizza, I am disheartened to report an extremely disappointing experience that has left a sour taste in our mouths, quite apart from their usually delightful offerings.We ordered two pizzas, including a Margherita, in line with my vegetarian preferences. Unfortunately, we received a meat pizza instead. Mistakes happen, and we understand that. We called the restaurant to rectify the error and were initially met with a promising response. They acknowledged the oversight and assured us that the correct pizza was on its way.However, the situation quickly deteriorated. We received a call back insisting that we return the incorrect pizza upon delivery of the new one. This was surprising and felt quite odd, as it's common practice in the hospitality industry to offer the mistaken item as compensation for the inconvenience caused. Their request came with an insinuation that we were attempting to scam a free meal, which was both unfounded and offensive.Our conversation with the staff escalated to a point where we felt compelled to speak with a manager, hoping for some understanding or at least professional courtesy. Unfortunately, the manager mirrored the employee's rudeness and unyielding stance. We attempted to negotiate some form of compensation for the trouble, such as a refund of our generous $22 tip or even just the pizza being comped, but to no avail. The best they could do was a paltry 15% off on a future order – an offer that holds no value to us now, given the circumstances.To add insult to injury, the correct pizza arrived an hour later than promised, and we were indeed required to hand over the meat pizza, which felt more like a transaction than a service recovery.This was by far the worst customer service experience we've ever encountered. It's particularly disappointing because we have genuinely enjoyed Starrs Pizza in the past and were enthusiastic about supporting a local business. Unfortunately, after this incident, we cannot see ourselves returning. A simple gesture of goodwill would have gone a long way, but instead, we are left with no choice but to look elsewhere for our pizza cravings.Starrs Pizza, you've not only lost a pizza tonight, but also loyal customers.Posted by a former fan of Starrs Pizza.
Food: 4
Service: 1
Staci L.
Best pizza place in Florence. Highly recommend their chicken stir fry pita pocket and their garlic butter pizza with basil and tomatoe.
Ordered a Buffalo chicken grinder, got a grilled chicken grinder instead. When I called to correct it, I was gaslighted and then offered a hot sauce packet. Never
Atmosphere: 1
Food: 1
Service: 1
April Gadson
Starr's pizza has the best wings in Massachusetts!!! It makes you wanna smack your momma .
Atmosphere: 5
Food: 5
Service: 5
Gina Tyk
Best pizza restaurant I've found here in Western Mass (especially the Northampton area) fresh ingredients make their salads AMAZING!!! Onion rings are a must ?. Their Greek style pizza is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Pizza, Greek Salad with Chicken
Blake M.
My favorite food in Florence by far. I work locally down the street and I get stars 3-4 times a week for lunch. They have awesome affordable lunch deals with so many options. And don't get me started the lasagna dinner is unmatched with the garlic bread it's awesome. I recommend everyone that comes through our store to go to stars if they are looking for food. 10/10 for stars
Good food, generous portions, fair price, friendly service. That's a win in my book.
Amazing personable service and fantastic food. Great place for lunch. Love the Cuban!
Atmosphere: 3
Food: 5
Service: 5
The food was good, but the cashiers wouldn't let me sit down because I am a "minor". Other than that good food and great pricing.
Atmosphere: 3
Food: 4
Service: 2
This is the very, very best pizzas and my family and I absolutely love them!!! The service is very friendly and they know you by name and by face when you appear in their restaurant!!! Highly recommended and give it all of 5 stars!
Best place to get pizza and food. Great pizza, great wings, amazing wraps and the best pita pockets I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
The Best In The
Atmosphere: 5
Food: 5
Service: 5
One of the best places to eat %100
Atmosphere: 5
Food: 5
Service: 5
Our recent experience with Starr's Pizza left much to be desired, to say the least. What should have been a simple and enjoyable meal turned into a frustrating ordeal that left us feeling unheard and disrespected.First and foremost, the wait time for our delivery was excessively long. After eagerly anticipating our order, we were dismayed to find that not only did Starr's Pizza fail to deliver promptly, but they also managed to deliver the wrong pizza altogether. It was a disheartening start to our dining experience, to say the least.However, what truly compounded our disappointment was the abysmal customer service we encountered when attempting to rectify the situation. Upon calling to inform them of their mistake, instead of offering an apology or attempting to make amends, we were met with hostility and incredulity. The representative on the other end of the line not only refused to acknowledge the error but went so far as to insinuate that we were fabricating the situation. Their demand for proof, coupled with their insistence that we return the incorrect pizza—a pizza that had been sitting open and untouched on our counter for a substantial period—was not only impractical but utterly absurd.To add insult to injury, Starr's Pizza offered us zero compensation for their mistake. Instead of owning up to their error and attempting to salvage the situation, they chose to berate us, with both my wife and I subjected to unnecessary yelling and condescension over the phone.In summary, our experience with Starr's Pizza was nothing short of disappointing. From the prolonged wait time to the delivery of the wrong order, and finally, the atrocious customer service, it was a sequence of failures that left us feeling frustrated and disheartened. Needless to say, we will not be returning to Starr's Pizza, and we strongly caution others against patronizing this establishment.
Atmosphere: 1
Food: 2
Service: 1
As a local and frequent patron of Starrs Pizza, I am disheartened to report an extremely disappointing experience that has left a sour taste in our mouths, quite apart from their usually delightful offerings.We ordered two pizzas, including a Margherita, in line with my vegetarian preferences. Unfortunately, we received a meat pizza instead. Mistakes happen, and we understand that. We called the restaurant to rectify the error and were initially met with a promising response. They acknowledged the oversight and assured us that the correct pizza was on its way.However, the situation quickly deteriorated. We received a call back insisting that we return the incorrect pizza upon delivery of the new one. This was surprising and felt quite odd, as it's common practice in the hospitality industry to offer the mistaken item as compensation for the inconvenience caused. Their request came with an insinuation that we were attempting to scam a free meal, which was both unfounded and offensive.Our conversation with the staff escalated to a point where we felt compelled to speak with a manager, hoping for some understanding or at least professional courtesy. Unfortunately, the manager mirrored the employee's rudeness and unyielding stance. We attempted to negotiate some form of compensation for the trouble, such as a refund of our generous $22 tip or even just the pizza being comped, but to no avail. The best they could do was a paltry 15% off on a future order – an offer that holds no value to us now, given the circumstances.To add insult to injury, the correct pizza arrived an hour later than promised, and we were indeed required to hand over the meat pizza, which felt more like a transaction than a service recovery.This was by far the worst customer service experience we've ever encountered. It's particularly disappointing because we have genuinely enjoyed Starrs Pizza in the past and were enthusiastic about supporting a local business. Unfortunately, after this incident, we cannot see ourselves returning. A simple gesture of goodwill would have gone a long way, but instead, we are left with no choice but to look elsewhere for our pizza cravings.Starrs Pizza, you've not only lost a pizza tonight, but also loyal customers.Posted by a former fan of Starrs Pizza.
Food: 4
Service: 1
Best pizza place in Florence. Highly recommend their chicken stir fry pita pocket and their garlic butter pizza with basil and tomatoe.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Wish we would get the extra sauce we pay for....
Food: 4
Service: 1
Ordered a Buffalo chicken grinder, got a grilled chicken grinder instead. When I called to correct it, I was gaslighted and then offered a hot sauce packet. Never
Atmosphere: 1
Food: 1
Service: 1
Starr's pizza has the best wings in Massachusetts!!! It makes you wanna smack your momma .
Atmosphere: 5
Food: 5
Service: 5
Best pizza restaurant I've found here in Western Mass (especially the Northampton area) fresh ingredients make their salads AMAZING!!! Onion rings are a must ?. Their Greek style pizza is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Pizza, Greek Salad with Chicken
My favorite food in Florence by far. I work locally down the street and I get stars 3-4 times a week for lunch. They have awesome affordable lunch deals with so many options. And don't get me started the lasagna dinner is unmatched with the garlic bread it's awesome. I recommend everyone that comes through our store to go to stars if they are looking for food. 10/10 for stars