Panera has removed almost every item from their menu that I go there for, the last good item is the spinach and bacon souffle, they just removed the spinach and artichoke souffle and the pumpkin muffin.They removed the best bread ,the cinnamon raisin swirl loaf years ago.Their menu just keeps on getting worse and worse.Funny that there items were removed because I always had trouble obtaining them because they were almost perpetually sold out.Makes no sense.
Atmosphere: 2
Food: 2
Service: 2
Paul R
I ordered the chicken avocado they told me they don't have that but it is up on your menu board the cook was very rude also on ordering they never said what I wanted for a side overall bad experience
Atmosphere: 5
Food: 1
Service: 1
Alyssa Particelli
There was a mouse running around and I watched it sneak into one of the benches.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Soup Mac and Salad
Santos D E Castro
Paneras bread is my favorite place fresh coffee sandwiches ? soups and more great customer service plus price is low ?Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup Mac and Salad
Cicero Da silva
Great food. Great customer service.Food always on time and place is always clean
Atmosphere: 5
Food: 5
Service: 5
Tiger Gillespie
Not much of a panera cafe if there's no outlets to really plug your computer in. There's only one in the whole resturaunt. That's a staple of panera, disappointed they'd have a branch not true to their work and student friendly
Atmosphere: 1
Service: 1
Penny Hoene
Panera is known for it's bread but the bread was certainly old rather than fresh. Dry and hard is an understatement and it's not isolated to just this franchise. I had similar issues last Friday in Waltham. This will be my last visit to any Panera.
Atmosphere: 4
Food: 1
Service: 4
Andy Manalo
They have great food.Parking: 300 +
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Creamy Tomato Soup, Bear Claw, Bottled Water, Bistro French Onion Soup, Chips, Panera Caesar Salad, Signature Chicken Sandwich, Panera Grilled Cheese and Tomato Soup You Pick 2, Apple, Broccoli Cheddar Soup, Panera Bagel Variety, Homestyle Chicken Noodle Soup, Panera Fuji Apple Salad, Smokehouse BBQ Chicken Sandwich, Panera Green Goddess Salad and Turkey blt Sandwich You Pick Two, Panera Cookie Varieties, Orange Scone, Chipotle Chicken Scrambled Egg & Avocado on Ciabatta, Panera Sourdough Melts
eliza martz
Bad customer service people look angry doing their job specially at
Food: 3
Service: 1
Nicole Waters
I always got the mixed berries with Greek yogurt, I got it a few days ago but now its more money and more than a half smaller way less yogurt!!! Such a disappointment
McCoy, the stores team leader, greeted me from the moment I walked in the door, super polite & personable. Her entire team also seemed like they really enjoy doing what they do. Great atmosphere!
Always check your order you order online. Numerous times what you have ordered isn’t in the bag.
Atmosphere: 4
Food: 4
Service: 4
Vish binduhewa
Inedible gross food. Once it was a great place. May be they need a new GM and some motivative employees!!
Atmosphere: 3
Food: 1
Service: 2
Carol
I'm a long-time repeat customer because I like the food/selection. Just had to call the Saugus location though because a smoothie delivery was placed on my front stairs upside down, spilling smoothie all over the step. Problem was, when I called the store, the cashier basically said, not our problem, it was the delivery person. I just can't imagine treating a customer with that kind of disregard. I explained that I didn't choose the delivery service, and that I I'm sure Panera would want to know if a delivery service they use is treating their customers like that. This turned into an argument where I had to ask for the manager who continued to let the cashier stay on the phone talking argumentatively and sarcastically at me. They basically said I would need to reach corporate office or get the delivery service they chose (Door Dash) to make it right. In other words, I get to do more work for being treated badly to begin with. Nice. I won't be going back to be treated like that.
Panera has removed almost every item from their menu that I go there for, the last good item is the spinach and bacon souffle, they just removed the spinach and artichoke souffle and the pumpkin muffin.They removed the best bread ,the cinnamon raisin swirl loaf years ago.Their menu just keeps on getting worse and worse.Funny that there items were removed because I always had trouble obtaining them because they were almost perpetually sold out.Makes no sense.
Atmosphere: 2
Food: 2
Service: 2
I ordered the chicken avocado they told me they don't have that but it is up on your menu board the cook was very rude also on ordering they never said what I wanted for a side overall bad experience
Atmosphere: 5
Food: 1
Service: 1
There was a mouse running around and I watched it sneak into one of the benches.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Soup Mac and Salad
Paneras bread is my favorite place fresh coffee sandwiches ? soups and more great customer service plus price is low ?Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup Mac and Salad
Great food. Great customer service.Food always on time and place is always clean
Atmosphere: 5
Food: 5
Service: 5
Not much of a panera cafe if there's no outlets to really plug your computer in. There's only one in the whole resturaunt. That's a staple of panera, disappointed they'd have a branch not true to their work and student friendly
Atmosphere: 1
Service: 1
Panera is known for it's bread but the bread was certainly old rather than fresh. Dry and hard is an understatement and it's not isolated to just this franchise. I had similar issues last Friday in Waltham. This will be my last visit to any Panera.
Atmosphere: 4
Food: 1
Service: 4
They have great food.Parking: 300 +
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Creamy Tomato Soup, Bear Claw, Bottled Water, Bistro French Onion Soup, Chips, Panera Caesar Salad, Signature Chicken Sandwich, Panera Grilled Cheese and Tomato Soup You Pick 2, Apple, Broccoli Cheddar Soup, Panera Bagel Variety, Homestyle Chicken Noodle Soup, Panera Fuji Apple Salad, Smokehouse BBQ Chicken Sandwich, Panera Green Goddess Salad and Turkey blt Sandwich You Pick Two, Panera Cookie Varieties, Orange Scone, Chipotle Chicken Scrambled Egg & Avocado on Ciabatta, Panera Sourdough Melts
Bad customer service people look angry doing their job specially at
Food: 3
Service: 1
I always got the mixed berries with Greek yogurt, I got it a few days ago but now its more money and more than a half smaller way less yogurt!!! Such a disappointment
Restaurantji Recommends
Wow what a great new staff they have. I was there yesterday and everyone working was so helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup, Panera Cookie Varieties
McCoy, the stores team leader, greeted me from the moment I walked in the door, super polite & personable. Her entire team also seemed like they really enjoy doing what they do. Great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Panera Turkey Chili, Panera Cookie Varieties
Always check your order you order online. Numerous times what you have ordered isn’t in the bag.
Atmosphere: 4
Food: 4
Service: 4
Inedible gross food. Once it was a great place. May be they need a new GM and some motivative employees!!
Atmosphere: 3
Food: 1
Service: 2
I'm a long-time repeat customer because I like the food/selection. Just had to call the Saugus location though because a smoothie delivery was placed on my front stairs upside down, spilling smoothie all over the step. Problem was, when I called the store, the cashier basically said, not our problem, it was the delivery person. I just can't imagine treating a customer with that kind of disregard. I explained that I didn't choose the delivery service, and that I I'm sure Panera would want to know if a delivery service they use is treating their customers like that. This turned into an argument where I had to ask for the manager who continued to let the cashier stay on the phone talking argumentatively and sarcastically at me. They basically said I would need to reach corporate office or get the delivery service they chose (Door Dash) to make it right. In other words, I get to do more work for being treated badly to begin with. Nice. I won't be going back to be treated like that.
Service: 1