We stopped in here instead of Chipotle which is actually a bit closer to our house. Usually like the portions, I visit the one at the end of Main Street where Safford st. begins regularly.The woman at the counter wouldn’t even look at me when I came in and after about 40 seconds of me, standing there, walking back-and-forth headed down to her. She just looked up to me and pointed to the other end of the counter.The general vibe I got from her was she didn’t want to be there and possibly was being forced to work there. No smile throughout the whole interaction, more so a scowl.I asked if I could have my burrito put on the grill and no response, I repeated the question and still no response so I figured I would wait it out. I told her how I love it when I get the burrito put on the grill or in the press, No response. When she finished wrapping the burrito, she turned around and put it on the grill and I said thank you so much, I really appreciate that and paused….. (dead silence).At the very end of finishing the burritos, I said thank you very much, she looked down at the other worker now at the cash register and said they’re on the grill and named what they were and then looked at the next customers and walked away from me.The cashier I would describe as completely neutral, neither happy angry, simply existing. Not the kind of experience I want to go through when I end up spending 40 something dollars on burritos and some drinks. I’ll be taking my money elsewhere next time.Also, heads up to this location. The lettuce shouldnt be brown. I did call the hotline and they sounded disinterested at my experience.I am just leaving this up here so anyone else can be spared. Spend a few dollars extra and call one of the real restaurants in the area, especially if you’re going to spend this sort of money.(About two weeks have gone by and Moe’s has not contacted me). Suggest everyone checks out all the other great Mexican places in the areas.
Atmosphere: 1
Food: 3
Service: 1
Robert Stevens
Where to begin. Two months ago my family went to the Shrewsbury location. We ordered through the app and it took an hour and a 45 mins to be delievered. Once we got the meals ( 2 kids ) cheese quesadillas with juice box and cookies. Instead we got beans filled quesadillas no juice boxes and no cookies. My wife ordered a chicken bowl, but the bowl had no chicken. As for the queso cheese please see the picture. That’s disgusting. Now keep in mind this was the fourth time I had issues with this place messing up orders. So after paying all the fees for delivery and wasting my time I had to drive to the location to demand a refund . The staff couldn’t do anything on site. After much debate I was able to get the managers phone number to explain the mess ups. Jonkeey . Keep that name in mind she’s an owner/manager. I ended up having to call her every day for a week to get my money back . Eventually she got tired of my calls and did the right thing. Skip forward two month we now go to the westborough location. Different place different staff I assumed. We order online again through the moes app. 2 hours and 15 mins later it’s delivered. Same issue! Beans in the kids quesadillas, and instead of my wife getting her usual order they just made two of my burritos instead. So now I go to this location they try to remake it which I didn’t want it was already way past dinner time. I asked to speak with the manager and they went out back to call and said I couldn’t speak to them. I said I think I know who that person is, Jonkeey right?! Both employees were dumbfounded. I called Jonkeey and she was surprised to hear it was me with YET MORE ISSUES! This time instead of playing games she issued the credit over the phone and I was handed a small receipt. Furious I walked out and wait two weeks. Still no refund in myBank. When called she ignored myCalls and said take it up with the bank. Theft at its finest. I would not recommend this place or the westborough location at all. Staff cannot follow directions or take orders. Horrible delivery times. I’ll be reaching out to corporate next.
Atmosphere: 1
Food: 1
Service: 1
Chinghung Chen
The service and food have not reached the same level of excellence as they did in 2018.
Atmosphere: 1
Food: 2
Service: 1
Samantha A.
I ordered a bowl and the food was good and a large amount; it's a chain restaurant. The employees were nice and there was a large variety of soft drinks with free refills. However, they've removed some cool add-ons from the menu and it's not a value purchase to get the queso on your meal compared to getting a cup.
frederick Burgwardt
It has been years since I haven to this moes as my last experience was disappointing, however I just went back today and the food was great! Looks to be under new management, workers were happy and food was great!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burrito
Megan The Baker
I felt sooo uncomfortable just standing there, while the workers mostly ignored me.
Atmosphere: 1
Food: 4
Service: 1
dustin nagy
This is my go to Moes... I drive a little further then closer places around for that fact
Kathleen G.
We ordered the fajita kit online. It was ready on schedule when we arrived. There was a great variety of toppings and the food was delicious. Definitely quick and easy for a party.
Nicole Blanchard
If I could give it zero stars, I would. The one star goes to the woman who made my food because she was lovely.On the other hand, when I walked in there was an employee doing something near the trash cabinet with gloves on and asked if we were all set to order. I said yes, and he came behind the counter, WITHOUT CHANGING HIS GLOVES OR WASHING HANDS ?, and went to prepare my food! I told my friend I was with that I was going to lose it if he touches food with those gloves and the lovely woman stepped in and told him to go finish what he was going and that she'd make the food. The seasoned rice was crunchy and tasted like bland taco season with extra cumin, and the steak was grey. There were almost no options of soda/drinks, and there was black mildew buildup where the ice tray was next to where your cup rests. None of the salsas tasted like they should have and had way too many hot peppers in it because that's all you could taste. I only saw a handful of clean tables and the trashes were all full and it was dead. I barely ate half and got nauseous.Such a waste of money. No wonder I saw someone's half eaten burrito in the aluminum foil on the ground in the parking lot.Got home and unpacked the tomatillo salsa and it is BUBBLING AND ABOUT TO EXPLODE!
Roxanne Hermanson
First time here.We dined in with our great grandson. Tables were clean. Food was hot and good. Burrito could feed 2 easilyKid-friendliness: They have a kid menu.Parking: Just watch out for one pothole in the driveway. It's a doozieWheelchair accessibility: I'd say you can get a wheelchair in the doorway and there are two tables on the street level. The rest looked to be up a flight of stairs.
It's sad how bad this place has gotten over the years. I still remember ten years ago when this was a decent spot poor quality food. Now the restaurant is dirty, the food is cold and overcooked. I'm still surprised how this place is still open, most of the time when I drive by the parking lot is completely empty.This is surely how businesses die considering there was a time when I would visit about 4 times a week. Spending $14-20 each time. I haven't been here in about two years, but I decided to stop by and actually didn't even end up ordering, i just left.
Atmosphere: 1
Food: 2
Service: 2
Tade Coffey
the service is horrible. the employees don’t care about the customer and didn’t have any drinks available in the
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito
Eric King
Ordered $100 worth of food online. After 90mins we called and they said our order was dropped off, it wasnt. They then said we had to re-pay for our order even though nothing was our fault. Then we were told our new order would be ready in 20mins. Drove there instead of delivery only to be told we were getting a refund. Told them its for our employees and we want the food. After several phone calls to a different Manager, they re-made our food, only to tell us we had to be re-charged because THEY couldnt lose money. Horrible customer service, Manager on duty couldn’t have cared less about trying to help the customer. FOR SURE will never go back…..
Thomas Siders
Three real issues. First was the burrito, not good. The beans were all overcooked and dry, black beans and pinto beans (pinto beans were the worst, completely dried out in steam table. Rice was dry and crispy as well as the chicken. Lettuce was not available. As to the Tortilla chips, there were two lexans full of cooked whole chips and we were given a handful of pieces, photo attached. Was charged for a full cup of queso instead of the half cup ordered. Individual at register did not understand or listen. Most of the food in the steam table had been there much too long resulting in dried out, poor quality food. If my wife had not wanted this, I would have left. I do not know if this is specific to the Shrewsbury location at 61 Boston Turnpike Road (Route 9) or prevalent throughout the company. But this isn’t the quality that MOE’s is known for.Thank you, Tom Siders
Ryan Clark
Run by teenagers. Dirty tables. Employees more focused on socializing with each other than the customer's order. It seems they don't invest what it would cost to have decent management (i.e. affording someone out of high school) and that decision has taken its toll.
We stopped in here instead of Chipotle which is actually a bit closer to our house. Usually like the portions, I visit the one at the end of Main Street where Safford st. begins regularly.The woman at the counter wouldn’t even look at me when I came in and after about 40 seconds of me, standing there, walking back-and-forth headed down to her. She just looked up to me and pointed to the other end of the counter.The general vibe I got from her was she didn’t want to be there and possibly was being forced to work there. No smile throughout the whole interaction, more so a scowl.I asked if I could have my burrito put on the grill and no response, I repeated the question and still no response so I figured I would wait it out. I told her how I love it when I get the burrito put on the grill or in the press, No response. When she finished wrapping the burrito, she turned around and put it on the grill and I said thank you so much, I really appreciate that and paused….. (dead silence).At the very end of finishing the burritos, I said thank you very much, she looked down at the other worker now at the cash register and said they’re on the grill and named what they were and then looked at the next customers and walked away from me.The cashier I would describe as completely neutral, neither happy angry, simply existing. Not the kind of experience I want to go through when I end up spending 40 something dollars on burritos and some drinks. I’ll be taking my money elsewhere next time.Also, heads up to this location. The lettuce shouldnt be brown. I did call the hotline and they sounded disinterested at my experience.I am just leaving this up here so anyone else can be spared. Spend a few dollars extra and call one of the real restaurants in the area, especially if you’re going to spend this sort of money.(About two weeks have gone by and Moe’s has not contacted me). Suggest everyone checks out all the other great Mexican places in the areas.
Atmosphere: 1
Food: 3
Service: 1
Where to begin. Two months ago my family went to the Shrewsbury location. We ordered through the app and it took an hour and a 45 mins to be delievered. Once we got the meals ( 2 kids ) cheese quesadillas with juice box and cookies. Instead we got beans filled quesadillas no juice boxes and no cookies. My wife ordered a chicken bowl, but the bowl had no chicken. As for the queso cheese please see the picture. That’s disgusting. Now keep in mind this was the fourth time I had issues with this place messing up orders. So after paying all the fees for delivery and wasting my time I had to drive to the location to demand a refund . The staff couldn’t do anything on site. After much debate I was able to get the managers phone number to explain the mess ups. Jonkeey . Keep that name in mind she’s an owner/manager. I ended up having to call her every day for a week to get my money back . Eventually she got tired of my calls and did the right thing. Skip forward two month we now go to the westborough location. Different place different staff I assumed. We order online again through the moes app. 2 hours and 15 mins later it’s delivered. Same issue! Beans in the kids quesadillas, and instead of my wife getting her usual order they just made two of my burritos instead. So now I go to this location they try to remake it which I didn’t want it was already way past dinner time. I asked to speak with the manager and they went out back to call and said I couldn’t speak to them. I said I think I know who that person is, Jonkeey right?! Both employees were dumbfounded. I called Jonkeey and she was surprised to hear it was me with YET MORE ISSUES! This time instead of playing games she issued the credit over the phone and I was handed a small receipt. Furious I walked out and wait two weeks. Still no refund in myBank. When called she ignored myCalls and said take it up with the bank. Theft at its finest. I would not recommend this place or the westborough location at all. Staff cannot follow directions or take orders. Horrible delivery times. I’ll be reaching out to corporate next.
Atmosphere: 1
Food: 1
Service: 1
The service and food have not reached the same level of excellence as they did in 2018.
Atmosphere: 1
Food: 2
Service: 1
I ordered a bowl and the food was good and a large amount; it's a chain restaurant. The employees were nice and there was a large variety of soft drinks with free refills. However, they've removed some cool add-ons from the menu and it's not a value purchase to get the queso on your meal compared to getting a cup.
It has been years since I haven to this moes as my last experience was disappointing, however I just went back today and the food was great! Looks to be under new management, workers were happy and food was great!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burrito
I felt sooo uncomfortable just standing there, while the workers mostly ignored me.
Atmosphere: 1
Food: 4
Service: 1
This is my go to Moes... I drive a little further then closer places around for that fact
We ordered the fajita kit online. It was ready on schedule when we arrived. There was a great variety of toppings and the food was delicious. Definitely quick and easy for a party.
If I could give it zero stars, I would. The one star goes to the woman who made my food because she was lovely.On the other hand, when I walked in there was an employee doing something near the trash cabinet with gloves on and asked if we were all set to order. I said yes, and he came behind the counter, WITHOUT CHANGING HIS GLOVES OR WASHING HANDS ?, and went to prepare my food! I told my friend I was with that I was going to lose it if he touches food with those gloves and the lovely woman stepped in and told him to go finish what he was going and that she'd make the food. The seasoned rice was crunchy and tasted like bland taco season with extra cumin, and the steak was grey. There were almost no options of soda/drinks, and there was black mildew buildup where the ice tray was next to where your cup rests. None of the salsas tasted like they should have and had way too many hot peppers in it because that's all you could taste. I only saw a handful of clean tables and the trashes were all full and it was dead. I barely ate half and got nauseous.Such a waste of money. No wonder I saw someone's half eaten burrito in the aluminum foil on the ground in the parking lot.Got home and unpacked the tomatillo salsa and it is BUBBLING AND ABOUT TO EXPLODE!
First time here.We dined in with our great grandson. Tables were clean. Food was hot and good. Burrito could feed 2 easilyKid-friendliness: They have a kid menu.Parking: Just watch out for one pothole in the driveway. It's a doozieWheelchair accessibility: I'd say you can get a wheelchair in the doorway and there are two tables on the street level. The rest looked to be up a flight of stairs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Guacamole
Restaurantji Recommends
It's sad how bad this place has gotten over the years. I still remember ten years ago when this was a decent spot poor quality food. Now the restaurant is dirty, the food is cold and overcooked. I'm still surprised how this place is still open, most of the time when I drive by the parking lot is completely empty.This is surely how businesses die considering there was a time when I would visit about 4 times a week. Spending $14-20 each time. I haven't been here in about two years, but I decided to stop by and actually didn't even end up ordering, i just left.
Atmosphere: 1
Food: 2
Service: 2
the service is horrible. the employees don’t care about the customer and didn’t have any drinks available in the
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito
Ordered $100 worth of food online. After 90mins we called and they said our order was dropped off, it wasnt. They then said we had to re-pay for our order even though nothing was our fault. Then we were told our new order would be ready in 20mins. Drove there instead of delivery only to be told we were getting a refund. Told them its for our employees and we want the food. After several phone calls to a different Manager, they re-made our food, only to tell us we had to be re-charged because THEY couldnt lose money. Horrible customer service, Manager on duty couldn’t have cared less about trying to help the customer. FOR SURE will never go back…..
Three real issues. First was the burrito, not good. The beans were all overcooked and dry, black beans and pinto beans (pinto beans were the worst, completely dried out in steam table. Rice was dry and crispy as well as the chicken. Lettuce was not available. As to the Tortilla chips, there were two lexans full of cooked whole chips and we were given a handful of pieces, photo attached. Was charged for a full cup of queso instead of the half cup ordered. Individual at register did not understand or listen. Most of the food in the steam table had been there much too long resulting in dried out, poor quality food. If my wife had not wanted this, I would have left. I do not know if this is specific to the Shrewsbury location at 61 Boston Turnpike Road (Route 9) or prevalent throughout the company. But this isn’t the quality that MOE’s is known for.Thank you, Tom Siders
Run by teenagers. Dirty tables. Employees more focused on socializing with each other than the customer's order. It seems they don't invest what it would cost to have decent management (i.e. affording someone out of high school) and that decision has taken its toll.