I will recommend this place I love this place much better then Friendly’s In every way like thank u guys
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Ice Cream Cake
Marcia Dasilva
This place is amazing they have many flavors and the service is great I recommend going here I will come again!!!
Atmosphere: 5
Food: 5
Service: 5
Samisha Irizarry
I am a former worker at the southborough location. The owner(sonal badiani khakhar) is very careless and unprofessional. She is aware there are cockroaches, but does nothing to prevent them. As well as she still serves all the food cockroaches have most likely contaminated, to costumers. There are constant cockroaches everywhere including the ice creams, mix-ins, brownies, etc that people order on a daily basis. She also owns another food business called Aahanas. Therefore i do not recommend you come to this location to get ice cream nor support her other business.
Atmosphere: 1
Food: 1
Service: 1
Nolan Soderberg
I had a truly unpleasant experience at Coldstone. While ordering my ice cream, I couldn't help but notice a number of nasty cockroaches scurrying around the floor and even on the counters. It completely ruined my appetite and left me with serious concerns about the cleanliness of the establishment. I strongly advise against dining here until they address this hygiene issue.
Atmosphere: 1
Food: 1
Service: 1
jessica rosa
another former employee who finds this place ridiculous. the way it’s managed is absolutely horrible. roaches everywhere, which seems to be an issue that gets dismissed even by corporate considering one of my co-workers had a call with one of them about it and although they seemed mad about it, they are still there and the owner doesn’t seem to care much, instead another former co worker and I got fired for speaking on how we felt. the workload you have as teenagers when you get there to do in a span of 2-3 hours is also absurd and makes you wonder what she does for the 3-4 hours she’s there because once we got there in the afternoons she’d leave. the amount of issues I had here in a span of 3 months of working there is ridiculous and am not the only one who feels this way considering she likes to fire people with no reason to be given. such a disgusting place.
tyler robinson
Just got ice cream here and had the worst experience ever in my life while getting ice cream. I saw roaches in the store and even close to the ice cream!!!. This absolutey disgusted me and ruined my appetite. I highly don’t recommend coming here because it is not sanitary at all.
Atmosphere: 1
Food: 1
Service: 1
Samisha I.
I am a former worker at the southborough location. The owner(sonal badiani khakhar) is very careless and unprofessional. She is aware there are cockroaches, but does nothing to prevent them. As well as she still serves all the food cockroaches have most likely contaminated, to costumers. There are constant cockroaches everywhere including the ice creams, mix-ins, brownies, etc that people order on a daily basis. She also owns another food business called Aahanas. Therefore i do not recommend you come to this location to get ice cream nor support her other business.
Kimanie Shavers
Hands-down, the best ice cream
Deirdre Millman
Best ice cream anywhere!!! You can eat inside now too!!! The bathroom was out of order when we were there.
Atmosphere: 4
Food: 4
Service: 4
Afaaf Khan
They don’t let customers use restroom and have a fake sign hanged saying “not working”Worst customer serviceWould not recommend this location
Love it here on a hot day. They talk fast but are very nice and courteous. Definitely would recommend this place for a family outing.
Lydia C.
It's a chain ice cream place. It is expensive for the quality but you can easily see the prices online, so not sure why so many reviewers seem surprised. Went tonight around 7:45 pm (Labor Day) - we waited approximately 30 minutes to have our order taken. One group left in frustration. There were only 2 young people working and they were doing a FANTASTIC job but there was more work than 2 people could reasonably accomplish. Online customers were forming a line, and so one staff member ended up trying to keep up with online orders. The other worked counter. Cold Stone needs to get its staffing approach in order, particularly now that there is online ordering . Unfair to customers and staff.
Nathan kassab
Went to pick up somebody and ended up chilling in a hotboxed car. Nothing to do with the establishment but I'm sure the ice cream is good
Umair Ishaq Khan
Very friendly ice cream artist!! She even offered us the leftover ice cream after our cup was filled. Followed instructions on ingredients to the tee!
William Fothergill
Great service and great ice cream. The staff was very accommodating even as we entered right near closing time. They still took time to answer questions and prepare our order
I will recommend this place I love this place much better then Friendly’s In every way like thank u guys
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Ice Cream Cake
This place is amazing they have many flavors and the service is great I recommend going here I will come again!!!
Atmosphere: 5
Food: 5
Service: 5
I am a former worker at the southborough location. The owner(sonal badiani khakhar) is very careless and unprofessional. She is aware there are cockroaches, but does nothing to prevent them. As well as she still serves all the food cockroaches have most likely contaminated, to costumers. There are constant cockroaches everywhere including the ice creams, mix-ins, brownies, etc that people order on a daily basis. She also owns another food business called Aahanas. Therefore i do not recommend you come to this location to get ice cream nor support her other business.
Atmosphere: 1
Food: 1
Service: 1
I had a truly unpleasant experience at Coldstone. While ordering my ice cream, I couldn't help but notice a number of nasty cockroaches scurrying around the floor and even on the counters. It completely ruined my appetite and left me with serious concerns about the cleanliness of the establishment. I strongly advise against dining here until they address this hygiene issue.
Atmosphere: 1
Food: 1
Service: 1
another former employee who finds this place ridiculous. the way it’s managed is absolutely horrible. roaches everywhere, which seems to be an issue that gets dismissed even by corporate considering one of my co-workers had a call with one of them about it and although they seemed mad about it, they are still there and the owner doesn’t seem to care much, instead another former co worker and I got fired for speaking on how we felt. the workload you have as teenagers when you get there to do in a span of 2-3 hours is also absurd and makes you wonder what she does for the 3-4 hours she’s there because once we got there in the afternoons she’d leave. the amount of issues I had here in a span of 3 months of working there is ridiculous and am not the only one who feels this way considering she likes to fire people with no reason to be given. such a disgusting place.
Just got ice cream here and had the worst experience ever in my life while getting ice cream. I saw roaches in the store and even close to the ice cream!!!. This absolutey disgusted me and ruined my appetite. I highly don’t recommend coming here because it is not sanitary at all.
Atmosphere: 1
Food: 1
Service: 1
I am a former worker at the southborough location. The owner(sonal badiani khakhar) is very careless and unprofessional. She is aware there are cockroaches, but does nothing to prevent them. As well as she still serves all the food cockroaches have most likely contaminated, to costumers. There are constant cockroaches everywhere including the ice creams, mix-ins, brownies, etc that people order on a daily basis. She also owns another food business called Aahanas. Therefore i do not recommend you come to this location to get ice cream nor support her other business.
Hands-down, the best ice cream
Best ice cream anywhere!!! You can eat inside now too!!! The bathroom was out of order when we were there.
Atmosphere: 4
Food: 4
Service: 4
They don’t let customers use restroom and have a fake sign hanged saying “not working”Worst customer serviceWould not recommend this location
Restaurantji Recommends
Love it here on a hot day. They talk fast but are very nice and courteous. Definitely would recommend this place for a family outing.
It's a chain ice cream place. It is expensive for the quality but you can easily see the prices online, so not sure why so many reviewers seem surprised. Went tonight around 7:45 pm (Labor Day) - we waited approximately 30 minutes to have our order taken. One group left in frustration. There were only 2 young people working and they were doing a FANTASTIC job but there was more work than 2 people could reasonably accomplish. Online customers were forming a line, and so one staff member ended up trying to keep up with online orders. The other worked counter. Cold Stone needs to get its staffing approach in order, particularly now that there is online ordering . Unfair to customers and staff.
Went to pick up somebody and ended up chilling in a hotboxed car. Nothing to do with the establishment but I'm sure the ice cream is good
Very friendly ice cream artist!! She even offered us the leftover ice cream after our cup was filled. Followed instructions on ingredients to the tee!
Great service and great ice cream. The staff was very accommodating even as we entered right near closing time. They still took time to answer questions and prepare our order