Dunkin'

1218 State St, Springfield
(413) 732-2754

Recent Reviews

densig abraham

Worst Dunkin ever. They should fire all the employees. None can talk, can't do their job and wait time is 20 min for a coffee. Do better, Dunkin. Stop hiring high school drop outs.

Brett Droszd

Closed at 11am. No signs or people anywhere.

Atmosphere: 1

Food: 1

Service: 1

nydia lebron

I was in the drive through for 20 min ? They are friendly but slow and

Atmosphere: 2

Food: 2

Service: 2

xjjeerryyx

Ate there about 2 weeks ago, and it was a total mess. Ordered 1 item and waited 22 minutes for it where there was only 1 person in front of me. The lady making the sandwiches just didn't care about anything, dropping 4 bagels on the floor and just leaving them there for people to step on. When after 22min of waiting for my ham and cheese croissant, I went up to to ask about my order, she said she's sorry and that she forgot, put my food in the machine for exactly 5 seconds. I got my food and it was cold. I didn't bother wasting any more time and threw it in the trash. Someone needs to look into that place, seriously!

Atmosphere: 1

Food: 1

Service: 1

Gregory Sabin

Says they close at 6pm, but supposedly that means they stop serving at 5 so they can walk out the door at 6. Um, that means you really close at 5 then. Lazy. Terrible service.

Atmosphere: 3

Service: 1

B Bly

They shoo people who aren't purchasing. I will never support a company that exhibits such inhumane policies.

Atmosphere: 1

TimeDreamsAhead

I ordered egg cheese sausage there and the food was good, it filled me up. The service was great. Will go back again. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese

Annette Cameron (Nette)

Dunkin’ is alright when you need a fast breakfast sandwich, or wrap.The donuts I wouldn’t care to buy because every time I look in the case there’s ? or flys posting up on the donuts! They definitely need to find a way to keep the bugs ? ? out.Wheelchair accessibility: There’s room enough to get in comfortably, and exit.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Bacon Egg and Cheese, Croissant, Hash Browns

dorothy wilson

Morning shift that's lead by this black female makes everything run smooth orders are in and out quickParking: Big parking lot

Atmosphere: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Hash Browns, Sausage Egg and Cheese, Egg and Cheese, Donuts

Andinos Aquariums

Nice personal

Atmosphere: 5

Food: 5

Service: 5

Adriana Rodriguez

Went here and my friend didn't finish ordering and they rushed us to go and pay. Asked for a bottle of water and they said no. Went there again today and they rushed us with ordering. Bad attitude and I feel bad for anyone that works there.

Toney Rivera

Went through the drive thru this morning 8/18/23. Was told very rudely that food wasn't ready and that I should come back in 15 minutes. Didn't even give me the chance to order something else before being told to leave so the drive thru timer would stop. I left and won't be going back. Some one needs to learn how to speak to customers respectfully or find another job.

Service: 1

Carolyn Mutcherson

I went to purchase several gift cards. The young lady that waited on me was very nice and personable.

Atmosphere: 5

Service: 5

Lambertus Louw

Staff was friendly, just super, super slow. People queued up and a few left before they were able to put in an order. One staffer left while people were queueing up. Weird. Waited 15 mins just to order.

Atmosphere: 2

Food: 3

Service: 1

Ezrah Mariano

Some students at the school messed it up for majority of students being able to get anything from here. I graduated last week, 19 years old with an id, and they still won't serve me. I came by yesterday to get a swiss ham and cheese croissant thing, it was burned. They are very slow. The lady manager is nice, but makes no sense when she says she can't serve students when I'm not a student anymore. It's rediculous. Whenever i Got something from here it's always been messed up some way from a snack'n bacon having nothing but grease in it, to one of the workers threatening me.I work at Burger King. A fast food area that gets more people than this location of Dunkin. I know how it is. Still doesn't justify their actions and poor job. (This rating is based on a year of encounters)

Food: 2

Service: 1

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