Best Dunkin workers anywhere!!!! Stop 2-3 times a day and love all my Dunkin crews!!!
Atmosphere: 5
Service: 5
21 K
I love it ♥️
Atmosphere: 5
Food: 5
Service: 5
Deborah Cherry
Very crowded and service was extremely slow. Took 15 minutes just to place the order. Get better help.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese
duck610six
There's an Employee at this dunkin named Emma, shes very nice and kind , she make the best drinks , you should try her drinks!
Atmosphere: 5
Food: 5
Service: 5
Aaliyah Olivia
This is my Favorite Dunkin’ Donuts and and they are very nice here, I recommend Emma is the best worker she is the best at the lattes and the most nicest worker I’ve ever been to.
Atmosphere: 5
Food: 5
Service: 5
Life Life
There a worker named Emma there very nice she's pregnant, she give best service, she listen very well makes the drinks perfect, she works after 3:30pm 2/22/24, wish the was a person like her at every dunkin donuts ........!
Atmosphere: 5
Food: 5
Service: 5
Rae
When I don't order ahead, somehow the people who order after me always receive their orders before me. Finally, one day I addressed the situation, and the person handling the mobile orders agreed with me. As a result, I started ordering ahead. However, even after arriving 15 minutes after my order was placed, it still wasn't ready. I had to wait an additional 5-10 minutes, and to my surprise, the people in line who arrived after me received their orders before me. What's the point of ordering ahead when the line moves faster? This place lacks organization, and good customer service, I wouldn't recommend it.
Atmosphere: 1
Service: 1
Daniel Lemay
If you havePlenty of time and money to waste, go grab a coffee in the drive-through. You’ll be there for a few hours and receive your coffee made incorrectly :)
Service: 1
Devan H
Online it says they are open on Christmas until one so I drove 30 minutes and they were closed. That’s very upsetting and a waste of time. You should update your information online because there were multiple people there trying to get service.
The best, we go every weekend for the last 10 years, love to spend time with my family there in west springfield close to
Atmosphere: 5
Food: 5
Service: 5
H L
Writing this review only after the FIFTH time they have messed up my order. This Dunkin used to be the best around and has seriously gone downhill the last few years. I always order ahead with the app to make it easier when at the drive thru, and the employees never make the order right. The only modification I do is I change my breakfast sandwich to be on a bagel instead of a croissant. 5 times in a row they have given me the croissant, today included. I ordered an espresso drink and the espresso tasted awful; like it was burnt and old. Usually I go on my way with my messed up order but today the coffee was unbearable so I went back. The girl at the speaker was rude and short with me when I asked for a new drink and for my sandwich to be remade. Customer service is seriously lacking. Finally get my remade order and they made it wrong again. At this point I'm just going to stop going to Dunkin because they continuously mess up your order and then give you attitude when you ask for it made right. DO NOT COME TO THIS LOCATION!!!
Atmosphere: 1
Food: 1
Service: 2
Samuel S
Ordered ahead of time and everything was wrong. Employees there don’t want to be told they messed up and will give back attitude even tho the order slip clearly shows they didn’t make the right order. Employees here need to be retrained on customer service.
Atmosphere: 1
Food: 2
Service: 1
Samuel Styckiewicz
Ordered ahead of time and everything was wrong. Employees there don’t want to be told they messed up and will give back attitude even tho the order slip clearly shows they didn’t make the right order. Employees here need to be retrained on customer service.
Atmosphere: 1
Food: 2
Service: 1
Carleton Borden
didn't have the donuts we craved so we bought what they had.
Best Dunkin workers anywhere!!!! Stop 2-3 times a day and love all my Dunkin crews!!!
Atmosphere: 5
Service: 5
I love it ♥️
Atmosphere: 5
Food: 5
Service: 5
Very crowded and service was extremely slow. Took 15 minutes just to place the order. Get better help.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese
There's an Employee at this dunkin named Emma, shes very nice and kind , she make the best drinks , you should try her drinks!
Atmosphere: 5
Food: 5
Service: 5
This is my Favorite Dunkin’ Donuts and and they are very nice here, I recommend Emma is the best worker she is the best at the lattes and the most nicest worker I’ve ever been to.
Atmosphere: 5
Food: 5
Service: 5
There a worker named Emma there very nice she's pregnant, she give best service, she listen very well makes the drinks perfect, she works after 3:30pm 2/22/24, wish the was a person like her at every dunkin donuts ........!
Atmosphere: 5
Food: 5
Service: 5
When I don't order ahead, somehow the people who order after me always receive their orders before me. Finally, one day I addressed the situation, and the person handling the mobile orders agreed with me. As a result, I started ordering ahead. However, even after arriving 15 minutes after my order was placed, it still wasn't ready. I had to wait an additional 5-10 minutes, and to my surprise, the people in line who arrived after me received their orders before me. What's the point of ordering ahead when the line moves faster? This place lacks organization, and good customer service, I wouldn't recommend it.
Atmosphere: 1
Service: 1
If you havePlenty of time and money to waste, go grab a coffee in the drive-through. You’ll be there for a few hours and receive your coffee made incorrectly :)
Service: 1
Online it says they are open on Christmas until one so I drove 30 minutes and they were closed. That’s very upsetting and a waste of time. You should update your information online because there were multiple people there trying to get service.
Service: 1
Just had coffee
Atmosphere: 5
Service: 5
Restaurantji Recommends
The best, we go every weekend for the last 10 years, love to spend time with my family there in west springfield close to
Atmosphere: 5
Food: 5
Service: 5
Writing this review only after the FIFTH time they have messed up my order. This Dunkin used to be the best around and has seriously gone downhill the last few years. I always order ahead with the app to make it easier when at the drive thru, and the employees never make the order right. The only modification I do is I change my breakfast sandwich to be on a bagel instead of a croissant. 5 times in a row they have given me the croissant, today included. I ordered an espresso drink and the espresso tasted awful; like it was burnt and old. Usually I go on my way with my messed up order but today the coffee was unbearable so I went back. The girl at the speaker was rude and short with me when I asked for a new drink and for my sandwich to be remade. Customer service is seriously lacking. Finally get my remade order and they made it wrong again. At this point I'm just going to stop going to Dunkin because they continuously mess up your order and then give you attitude when you ask for it made right. DO NOT COME TO THIS LOCATION!!!
Atmosphere: 1
Food: 1
Service: 2
Ordered ahead of time and everything was wrong. Employees there don’t want to be told they messed up and will give back attitude even tho the order slip clearly shows they didn’t make the right order. Employees here need to be retrained on customer service.
Atmosphere: 1
Food: 2
Service: 1
Ordered ahead of time and everything was wrong. Employees there don’t want to be told they messed up and will give back attitude even tho the order slip clearly shows they didn’t make the right order. Employees here need to be retrained on customer service.
Atmosphere: 1
Food: 2
Service: 1
didn't have the donuts we craved so we bought what they had.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts