Dunkin'

350 Cottage St Unit #1 Satellite, Springfield
(413) 737-5905

Recent Reviews

Amanda Lonar

Foods always burnt and drink is ALWAYS wrong. Staff is not friendly either. Honestly drive to the Bay St dunkin, the staff there is awesome and they actually care about the food and drink they are serving.

Atmosphere: 2

Food: 1

Service: 1

Overbey Hawkins

Did not like going to this Dunkin donuts, the cashier damris sucks, had to ask for the same item like five times. Drink ordered signature ice latte tasted tamper so it was thrown out.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bagels, Donuts

Paul Stone

A really good Dunkin! A little out of my way, but worth it. The restaurant was really clean, as was the exterior. Service was quick by a very pleasant young woman! The latte was perfect and the donuts were plentiful and fresh! Absolutely no complaints! This will be my go-to Dunkin from now on.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Heavenly Skull

Slam "dunkin" flavors and endless variety await you

Food: 5

Service: 5

Recommended dishes: Hash Browns, Sausage Egg and Cheese, Apple Fritter, Coffee Roll, Wake-Up Wrap - Sausage Egg and Cheese, Bagels, Turkey Sausage Egg and Cheese, Strawberry, Caramel Iced Macchiato, English Muffin, Muffins, Bottled Water, Plain Stuffed Bagel Minis, K-Cup Pods, Toasted Almond Cold Brew, Brownie Batter Donut, Donuts, Dunkin' Coconut Refreshers, Hazelnut Iced Coffee, Sweet Black Pepper Breakfast Sandwich

Kathy Lamothe

This is by far the best DD around. Of course, because the corporate office is attached.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Apple Fritter, Donuts

Michelle Raymond

Great coffee

Geydie Melendez

Just spend 20min in drive thru,place started going down in service few months now,just too be the best in fast/decent service..over 5minutes for a

Atmosphere: 1

Food: 3

Service: 1

sandy wissman

They did a good job renovating the place always fast

Atmosphere: 5

Food: 5

Service: 5

Dante Daniels

Absolutely garbage. Employees don’t know how to do their job. Foods always burnt. Coffee is always made incorrectly. How hard can it be to add the correct amount of cream and flavor swirl?? Maybe pay attention to food when it’s cooking so it’s not burnt?? Stop hiring anyone who puts in an application cuz clearly they failed at math and can’t comprehend what 5 caramel means.

Atmosphere: 1

Food: 1

Service: 1

Robbin Deuso

Ordered 2 plain bagels, as is, and cream cheese on the side. Opened the bag when I got home and had 1 everything bagel, toasted, and the cream cheese spread on it. Can't these people read what's on the screen. Will never go there again.

Food: 1

Service: 1

Thomas Clarke

Beautiful store We were all hoping with the new remodel that they would also include a new store manager no such luck numerous calls have been reported to corporate and nothing has ever been done I am a business owner myself and cannot believe the audacity and nastiness of the store manager constantly Downing her employees yelling at them straight out yelling at them in front of customers was in the store today and could not believe how I believe her name is Damaris talks to her adult employees you don't talk to anybody like that never mind an adult and as customers we should not have to hear this she constantly is yelling about her drive through score I guess that must be something that's quite important to her over customer service how did Street has a ton of businesses on it one of which is mine and I just don't think she's a fit for a new store seems like you put good money over a bad situation that has never been remediated and it's apparent that corporate does not care I have made several attempts myself to contact corporate nothing gets done she is just a negative nasty person. I mean it's kind of sad that she is that serious and nasty I mean at the end of the day let's be real it's Dunkin' Donuts how serious do you have to be I mean respect your job respect others that's what people like to see. If corporate at all cares feel free to reach out. On the flip side the food is good and the store looks great as far as the remodel but you should have included a new manager or maybe even sent her out for some therapy or retraining turnover rate at the store is crazy that's gotta say something lead by example and show your people the way not yell scream and flip your hands around like a child.

Atmosphere: 1

Food: 3

Service: 4

linda sullivan

Drive thru! Coffee and donuts! Line goes quick dunkin always has a little line everybody wants dunkin!!!!

Atmosphere: 5

Food: 5

Service: 5

Haden Fabert

food was good. drinks were about on par with the dunks experience. place was super dirty though.

Atmosphere: 1

Food: 4

Service: 4

Recommended dishes: Sausage Egg and Cheese

Kelly Higgins

Yummy donut and expert iced coffee, what else could I ask for?There is a light remodeling going on that will enhance the atmosphere even more. It's good to see they care what the store looks like.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

DDS

I come and get the same thing every morning and somehow it’s never the same price and there’s always an issue with ordering my drink. If you hate your job then quit. Ppl will happily do your job!

Atmosphere: 1

Food: 1

Service: 1

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