You can't give less than 1 star, constantly forgetting items in my pick up shop and almost impossible to get a simple refund.
Mr F.
Ok, so this Walmart is in tha-hood, and they have a very bad reputation, but I needed to stop in for a few things. I will give credit where credit is due, everyone I spoke with was super nice. the pharmacist, to time to help me and I appreciate that a lot.
Elspeth D.
I am SOOOOO pissed off right now, I had a phone delivered to my house earlier today as my vehicle is in the shop and I needed to be able to connect with the outside world, and find out when my vehicle would be finished!!!!!!! To my surprise when the phone arrived I called Straight Talk to activate it but unfortunately the BIG BOLD LETTERS that state PHONE CANNOT BE ACTIVATED UNLESS SCANNED AT REGISTER were totally ignored. So what was the Friggin sense of me having it delivered when I couldn't even activate it. I tried for OVER 2.5 HOURS to speak to a Manager or anyone in charge. NO ONE except for a poor soul who kept getting my calls rerouted to him as NO ONE picked up the phone. I 100% understand that it is a Saturday and they are busy. But to be basically ignored and told I HAD to come to the store and have is scanned before it could be activated is TOTALLY UNEXCEPTABLE!!!!! Why did I even bother ordering it online and having it delivered if I had to personally go there and have it scanned. Tried to contact a Manager/anyone in charge to have a phone SCANNED and brought to me so I could have a way to contact anyone if I needed. If I wasn't an extremely lighthearted person I would've probably taken a bus/UBER to the store but while I was being ignored on Hold i was also setting up the phone. LOL So now I've basically set up everything except my Straight Talk phone activation. Well I guess I'll be spending the extra money on gas to go to the WARE store. WICKED WICKED WICKED.... have i said WICKED Pissed off. I wish was young enough to know how to upload a pic of the box, but my old phones screen doesn't work anymore and I have no flipping clue lol. Wouldn't let me post this until I gave the store a rating.... REALLY there should be one for NEGATIVE numbers
Cassius P.
Entire electronic dept is either on break or uninterested in being interrupted during their coworker convos. They also refuted what the website said in print, but didn't want to involve a manager. I would state the name of the main perpetrator, but he flipped his badge to protect his identity. So he values his job, just doesn't want to do it. My experience took place around 2:20p on 10/14. If Walmart is reading, please check the camera and tell me you see an active staff. I don't even want to shop online with Walmart now. I'll target Target in the future, Amazon, anywhere else but here.
Monique M.
I was in Walmart last night. Being that it was around the first of the month, June 2, most people know that people are shopping from their pay checks, retirement checks, welfare monies, etc. The store was pretty crowded and the lines were long. As a manager, why wouldn't there be more checkout registers be open, especially during the first of each month? Then, the employees aren't friendly. They don't speak to the customers, greet them or ask if the customers need assistance. Who is running this store? It's in need of better management. The store is clean and generally has what people need. They do need to work on keeping the lines shorter during the first of the month and the workers need to be more pleasant and friendly. I would think....
J. F.
I ordered something online last night, received an email saying it was ready for pick-up at the Walmart store on Boston Rd. in Springfield. I didn't know where the pick-up area was since it is no longer inside the store. Tried calling the store. First time, NO answer. Second time, No answer. Third time, a quick answer saying just...."hold please". I was on hold for 26 minutes before I hung up. Fourth time, No answer. Fifth time, someone picked up the phone, quickly hung it up. Sixth time, phone rang and rang, 32 times before someone picked it up and when they did they said, "Hullo, hullo, hullo??" They did not say anything else! I'm calling a business and all someone says when they pick up the phone is, "hullo, hullo, hullo"???? There was NO "welcome to Walmart, how can I help you" or anything identifying WHERE I was calling! It's a good thing I knew because the person answering the phone obviously did NOT!!!!!!!!!!! Do people get any training anymore as to "CUSTOMER SERVICE" or HOW to answer a phone in a business??? The manager there has NOTHING to be proud of, must be in dire need of bodies to work, not caring how it does or doesn't effect the consumer!
Cynthia Z.
11/28/2020. Amazing staff who took the time to search stock room for me this morning. Self check out was fast and easy with helpful staff present if assistance was needed. A wonderful shopping experience.
Sara D.
Incredibly tired of finding out I've bought expired products after I've gotten home. You NEED to check while shopping here because they shelves aren't properly stocked and rotated. The lines are never ending and there is no such thing as a quick trip here because it seems like they are understaffed. Do better.
Shayla M.
This is by far the worst Walmart ive ever been to. It is always filthy, you can bet on there being unstoked shelves, whenever i ask employees for help they either dont speak english and have to track down another employee for us, or send me on wild goose chases. The lines at check out at always, ALWAYS extremely long, there is no in and out in this place BECAUSE your going to be waiting in line no matter how much is in your basket. Usually only self check out and maybe 2 or 3 isles open. Its a joke really. Very off putting. You can always out on the deli food service area, seasonal entry area in the womens clothing department, and freezer isles to be a joke and complete mess. It became such an unpleasent exsperience to shop there in person we decided to try the Walmart Grocery App. (You compile a list of groceries, an employee shops for the items for you, you schedule a time to pick them up, and an employee packs them into your car for you.) We have tried this for several months now and i feel like i have a good understanding of what to-and to not order thtough this service. On one hand it is SO CONVIENT and a pleasure to opperate. On the other hand human error happens constantly. Our biggest failure yet has been i made the mistake of ordering 8 large packs of chicken breast. The quaility wasnt up to my admittably snobby standards so when we went to return the remaining unopened 7 packs - it was quiet the orderal. It took an hour and muliple people helping to figure out how to return items through the seperate Grocery App system. Eventually they refunded us, but only after we discover that instead of weighting each package of chicken since ita priced by weight- the employee scanned the most exspensive one and charged up that price for all 8 packs which ended up overcharging us like $10. I no longer buy mulitple packs of anything priced by weight. I also refuse to buy produce because they seem to purposely pick out the least appealing items to sell them. I once ordered 8 green bell peppers intending to use them for stuffed peppers and what i recieved were tiny and misshapened peppers. So i would say meat and produce your best still buying the in prerson, but it is extremely convient with all other items.
Namis R.
Everyone here looks like they came out of the movie Idiocracy, but that's part of coming to Springfield. Find out when welfare checks get sent out, then go here the day before that.
This place is literally littered with garbage inside and out in the parking lot. There is only ever about 4 cashiers on register at any given time. Just drive to Chicopee, it's cleaner & the parking lot is more well lit.
Tania T.
LISTEN EVERYONE!! Walmart is not listening! We have discovered that the jelly sandals are causing lead poisoning in children and babys and have reported it and the sandals are still on the shelves! Doctor verified and everything! Please don't wear them and take them off your kids feet! Can we say law suit??
Jamie C.
Really need more cashiers! I feel like I'm always waiting a ridiculously amount of time to check out. The store is clean and people are always friendly to talk to if needed. Improve the cashier situation and I think you will have a lot more happier customers!
Ben S.
Cleaner than it used to be but selection is down. The recent "remodel" which seems like moving aisles and improving the lighting, helps the store appearance. Thankfully they separated the money order/bill pay center from customer service and now doing a simple return takes very little time. However part of the problem with this Walmart is the customers- they pick something up and put it down wherever they want. Or they open a food product, eat it (steal it), and tuck it somewhere on a shelf. I'm sure it's impossible to keep up with the clutter left by customers 100% of the time. The Chicopee Walmart didn't have this same problem up until the past couple of years, probably because some of the Springfield customers have started going there. My biggest disappointment, as mentioned before, is the selection. Especially for any of the more natural products. Chicopee still stocks Ecos and Seventh Generation cleaning products but Springfield has stopped carrying them. Their electronics selection is a little better but nothing is specialized still, you're going to find rather generic options from the major brands. The checkout issue is across the board for any city based Walmart. I've been to them in many states and if you expect to checkout quickly you should probably not shop there. The only way to really quickly checkout at a Walmart locally is the Westfield one, which has self-checkouts but then again you're going to be traveling out of the city, 20 minutes from this Walmart. If you visit before noon you're in luck here but otherwise don't expect to check out quickly, and maybe you'll be surprised if you do. Would have been three stars for the remodel and for freeing up customer service for actual customer service needs, but cutting selection brought it back to two.
Keli F.
this Walmart is a hot mess! Sunday of Black Friday weekend and the store was a disaster. A lot of the Christmas stuff was picked over, no one around to help. Don't normally go to this Walmart and won't ever go again. Customers are rude, they define the Walmart "image". Mess mess mess. Boooooooo!
You can't give less than 1 star, constantly forgetting items in my pick up shop and almost impossible to get a simple refund.
Ok, so this Walmart is in tha-hood, and they have a very bad reputation, but I needed to stop in for a few things. I will give credit where credit is due, everyone I spoke with was super nice. the pharmacist, to time to help me and I appreciate that a lot.
I am SOOOOO pissed off right now, I had a phone delivered to my house earlier today as my vehicle is in the shop and I needed to be able to connect with the outside world, and find out when my vehicle would be finished!!!!!!! To my surprise when the phone arrived I called Straight Talk to activate it but unfortunately the BIG BOLD LETTERS that state PHONE CANNOT BE ACTIVATED UNLESS SCANNED AT REGISTER were totally ignored. So what was the Friggin sense of me having it delivered when I couldn't even activate it. I tried for OVER 2.5 HOURS to speak to a Manager or anyone in charge. NO ONE except for a poor soul who kept getting my calls rerouted to him as NO ONE picked up the phone. I 100% understand that it is a Saturday and they are busy. But to be basically ignored and told I HAD to come to the store and have is scanned before it could be activated is TOTALLY UNEXCEPTABLE!!!!! Why did I even bother ordering it online and having it delivered if I had to personally go there and have it scanned. Tried to contact a Manager/anyone in charge to have a phone SCANNED and brought to me so I could have a way to contact anyone if I needed. If I wasn't an extremely lighthearted person I would've probably taken a bus/UBER to the store but while I was being ignored on Hold i was also setting up the phone. LOL So now I've basically set up everything except my Straight Talk phone activation. Well I guess I'll be spending the extra money on gas to go to the WARE store. WICKED WICKED WICKED.... have i said WICKED Pissed off. I wish was young enough to know how to upload a pic of the box, but my old phones screen doesn't work anymore and I have no flipping clue lol. Wouldn't let me post this until I gave the store a rating.... REALLY there should be one for NEGATIVE numbers
Entire electronic dept is either on break or uninterested in being interrupted during their coworker convos. They also refuted what the website said in print, but didn't want to involve a manager. I would state the name of the main perpetrator, but he flipped his badge to protect his identity. So he values his job, just doesn't want to do it. My experience took place around 2:20p on 10/14. If Walmart is reading, please check the camera and tell me you see an active staff. I don't even want to shop online with Walmart now. I'll target Target in the future, Amazon, anywhere else but here.
I was in Walmart last night. Being that it was around the first of the month, June 2, most people know that people are shopping from their pay checks, retirement checks, welfare monies, etc. The store was pretty crowded and the lines were long. As a manager, why wouldn't there be more checkout registers be open, especially during the first of each month? Then, the employees aren't friendly. They don't speak to the customers, greet them or ask if the customers need assistance. Who is running this store? It's in need of better management. The store is clean and generally has what people need. They do need to work on keeping the lines shorter during the first of the month and the workers need to be more pleasant and friendly. I would think....
I ordered something online last night, received an email saying it was ready for pick-up at the Walmart store on Boston Rd. in Springfield. I didn't know where the pick-up area was since it is no longer inside the store. Tried calling the store. First time, NO answer. Second time, No answer. Third time, a quick answer saying just...."hold please". I was on hold for 26 minutes before I hung up. Fourth time, No answer. Fifth time, someone picked up the phone, quickly hung it up. Sixth time, phone rang and rang, 32 times before someone picked it up and when they did they said, "Hullo, hullo, hullo??" They did not say anything else! I'm calling a business and all someone says when they pick up the phone is, "hullo, hullo, hullo"???? There was NO "welcome to Walmart, how can I help you" or anything identifying WHERE I was calling! It's a good thing I knew because the person answering the phone obviously did NOT!!!!!!!!!!! Do people get any training anymore as to "CUSTOMER SERVICE" or HOW to answer a phone in a business??? The manager there has NOTHING to be proud of, must be in dire need of bodies to work, not caring how it does or doesn't effect the consumer!
11/28/2020. Amazing staff who took the time to search stock room for me this morning. Self check out was fast and easy with helpful staff present if assistance was needed. A wonderful shopping experience.
Incredibly tired of finding out I've bought expired products after I've gotten home. You NEED to check while shopping here because they shelves aren't properly stocked and rotated. The lines are never ending and there is no such thing as a quick trip here because it seems like they are understaffed. Do better.
This is by far the worst Walmart ive ever been to. It is always filthy, you can bet on there being unstoked shelves, whenever i ask employees for help they either dont speak english and have to track down another employee for us, or send me on wild goose chases. The lines at check out at always, ALWAYS extremely long, there is no in and out in this place BECAUSE your going to be waiting in line no matter how much is in your basket. Usually only self check out and maybe 2 or 3 isles open. Its a joke really. Very off putting. You can always out on the deli food service area, seasonal entry area in the womens clothing department, and freezer isles to be a joke and complete mess. It became such an unpleasent exsperience to shop there in person we decided to try the Walmart Grocery App. (You compile a list of groceries, an employee shops for the items for you, you schedule a time to pick them up, and an employee packs them into your car for you.) We have tried this for several months now and i feel like i have a good understanding of what to-and to not order thtough this service. On one hand it is SO CONVIENT and a pleasure to opperate. On the other hand human error happens constantly. Our biggest failure yet has been i made the mistake of ordering 8 large packs of chicken breast. The quaility wasnt up to my admittably snobby standards so when we went to return the remaining unopened 7 packs - it was quiet the orderal. It took an hour and muliple people helping to figure out how to return items through the seperate Grocery App system. Eventually they refunded us, but only after we discover that instead of weighting each package of chicken since ita priced by weight- the employee scanned the most exspensive one and charged up that price for all 8 packs which ended up overcharging us like $10. I no longer buy mulitple packs of anything priced by weight. I also refuse to buy produce because they seem to purposely pick out the least appealing items to sell them. I once ordered 8 green bell peppers intending to use them for stuffed peppers and what i recieved were tiny and misshapened peppers. So i would say meat and produce your best still buying the in prerson, but it is extremely convient with all other items.
Everyone here looks like they came out of the movie Idiocracy, but that's part of coming to Springfield. Find out when welfare checks get sent out, then go here the day before that.
Restaurantji Recommends
This place is literally littered with garbage inside and out in the parking lot. There is only ever about 4 cashiers on register at any given time. Just drive to Chicopee, it's cleaner & the parking lot is more well lit.
LISTEN EVERYONE!! Walmart is not listening! We have discovered that the jelly sandals are causing lead poisoning in children and babys and have reported it and the sandals are still on the shelves! Doctor verified and everything! Please don't wear them and take them off your kids feet! Can we say law suit??
Really need more cashiers! I feel like I'm always waiting a ridiculously amount of time to check out. The store is clean and people are always friendly to talk to if needed. Improve the cashier situation and I think you will have a lot more happier customers!
Cleaner than it used to be but selection is down. The recent "remodel" which seems like moving aisles and improving the lighting, helps the store appearance. Thankfully they separated the money order/bill pay center from customer service and now doing a simple return takes very little time. However part of the problem with this Walmart is the customers- they pick something up and put it down wherever they want. Or they open a food product, eat it (steal it), and tuck it somewhere on a shelf. I'm sure it's impossible to keep up with the clutter left by customers 100% of the time. The Chicopee Walmart didn't have this same problem up until the past couple of years, probably because some of the Springfield customers have started going there. My biggest disappointment, as mentioned before, is the selection. Especially for any of the more natural products. Chicopee still stocks Ecos and Seventh Generation cleaning products but Springfield has stopped carrying them. Their electronics selection is a little better but nothing is specialized still, you're going to find rather generic options from the major brands. The checkout issue is across the board for any city based Walmart. I've been to them in many states and if you expect to checkout quickly you should probably not shop there. The only way to really quickly checkout at a Walmart locally is the Westfield one, which has self-checkouts but then again you're going to be traveling out of the city, 20 minutes from this Walmart. If you visit before noon you're in luck here but otherwise don't expect to check out quickly, and maybe you'll be surprised if you do. Would have been three stars for the remodel and for freeing up customer service for actual customer service needs, but cutting selection brought it back to two.
this Walmart is a hot mess! Sunday of Black Friday weekend and the store was a disaster. A lot of the Christmas stuff was picked over, no one around to help. Don't normally go to this Walmart and won't ever go again. Customers are rude, they define the Walmart "image". Mess mess mess. Boooooooo!