McDonald's

20 Main St, Townsend
(978) 597-6521

Recent Reviews

John Breen

Customer service was amazing. Manager Juan was very friendly and helpful. Always smiling and moving with a purpose. Everyone has had scary fast food service, but you could tell Juan cared.

Atmosphere: 5

Food: 5

Service: 5

Jeffrey Schafer

Consistent weekly customer, sometimes twice a week. Never longer than a ten minute wait from placing the order, the food has always been cooked to order, and everything comes out hot. I hate every other mcdonalds in the area. Staff's

Atmosphere: 5

Food: 5

Service: 5

Tom Mason

I think I go more for nostalgia than the food. This was a nice location with friendly staff.

Atmosphere: 3

Food: 3

Service: 5

Thomas Carr

It was great fast service and hot food and a fast drive up crew .

Food: 5

Service: 5

Recommended dishes: French Fries, Big Mac

bigreader88

Repeatedly asked for no pickles. Received pickles on everything.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Quarter Pounder Hamburger, Crispy Chicken Sandwich, Spicy Crispy Chicken Sandwich

DAVID COSTELLO

This is a place you go if you want to get your order wrong guaranteed to happen every time. They’re so busy trying to throw the order at you then. Make sure it’s correctly in the bag. It’s just a joke. I’m paying a lot of money so serve my food correctly please. Their food is always fresh, and there’s no reason for it because their jobs to make fresh food not serve old chicken nuggets that have been under the dehydrator for hours french fries that are barely palatable. Nothing like greasy french fries. This McDonald’s is a disgrace to all McDonald’s.. I’d say they have a 90% get your order wrong.

Sunshine Ladies

Fantastic customer service here. Food was hot and fresh too.

Atmosphere: 5

Food: 5

Service: 5

Allen Whitcomb

Trash... the drive through cashier makes me uncomfortable, food is either warm and dry or cold, never fresh unless specifically requested. Used to work here clearly the franchise that purchased this location does not care about the balance of quality and speed. ⁰

Atmosphere: 1

Food: 1

Service: 1

Aamanda Tarbell

Very short staff and long wait

Atmosphere: 3

Food: 3

Service: 1

Chris O'C

This place is horrible . I could have broken a table with the bun from the big Mac they gave me it had to be from yesterday the thing crumbled

Atmosphere: 1

Food: 1

Service: 1

Big Steezy

I got $20 worth of food at McDonalds and come to realize that my cheeseburgers have moldy stinky cheese on each burger. I’m sick to my stomach and McDonalds couldn’t answer my phone call but instead kept denying my call to the store.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cheeseburger, Hamburger

John M.

Amazing customer service from management. Apologized for the delay in cooking my Filet-o-fish and offered free fries as consolation! I love this McDonald's!

Matt P

Worst McDonald’s in the world! Worst service! Incredibly slow!!! I could have got my food quicker from a restaurant with a server. When I finally got my food it wasn’t even hot. Was barely warm.

Atmosphere: 1

Food: 1

Service: 1

W Gavazzi

Ordering was quick, service was fast, coffee still brewing slowed it down a little but the staff recovered quickly and worth the wait. The Big Mac was perfectly made and tasted delicious. I will have to visit again soon!

Food: 5

Service: 5

Sarah B

Did everyone randomly decide to quit, or what?! I've been sitting in the drive-thru for half a freaking hour!!! Not to mention the black curly hairs all over my burger. GROSS.

Atmosphere: 1

Service: 1

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