Recommended dishes: Prime Rib Special, Fish and Chips, Steak
David Porter
My beer was flat, sent it back the Stella was better. Unfortunately the "special" was horrible. The aju was cold, the potato was overcooked and tasted rotten. The horseradish sauce was the only thing that I'd say was good. First and last time I will eat here.
Atmosphere: 2
Food: 1
Service: 4
Dewey's Lounge
Stopped by for lunch. Overall, it was a great experience. The staff were very welcoming.
Atmosphere: 5
Food: 5
Service: 5
Freddy Walz
Normally love this place; nice atmosphere and good food, until today. After waiting 2+ minutes for the hostess to finish her leisurely chinwag with the bartender to notice we needed to be seated, she refused to allow us (party of 2) to sit in the rear of the restaurant because those tables "are for 4 people only". Huh?? I mentioned again I'd like a larger table (as we've done in the past with no issue; the 2-person tables are higher up and more like cocktail tables), but I was simply ignored. Note, the place was not at all busy, there was no shortage of 4-person tables. She went back to her chat with the bartender. Upon discovering the unobliging hostess was the owner's daughter, we decided to leave and take our business elsewhere. Our waitress (didn't get her name, but she was lovely) offered to move us so we wouldn't leave, but by then we'd lost our appetite for this place. I doubt the hostess-without-the-mostess stopped gabbing long enough to even notice.
Atmosphere: 4
Food: 4
Service: 1
Samantha Sugrue
Love this place's atmosphere, and service it's phenomenal.
Atmosphere: 5
Food: 5
Service: 5
David King
Afternoon visit with wife for lunch and was happy we stopped. One of the best burger and fries I've had in awhile.
Atmosphere: 4
Food: 5
Service: 4
Carlos Santiago
My wife and I came for great food. English no good but person margarite helped us for explaining food. Thank you margarite, we will be back to see you next Thursday!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Susan Prairie
Please be advised that on March 17 a patron of this restaurant had a bad experience. She proceeded to post about it on Facebook and several friends stated they were going to give Root 20 a bad review online. I have no problem with someone sharing their experience, but it’s not fair if people who have never visited write bogus reviews without having, a first-hand knowledge of the restaurant. It’s great to look online and be able to see what others have thought of a restaurant but, sadly, as with all things Internet related, there are some false reviews. I frequently visit route 20 and love the food and the staff. The owners are incredibly generous to , the community both in Wilbraham and Springfield. I am a public school teacher and route 20 has been very generous to my school and others.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Risotto, Prime Rib Special
Sherron Brown
The service was horrible. Never got to experience what the food taste like because we never got it after waiting so long the waitress was rude and the owner was even worst.
This places is full of white people who don’t like black people , take long with the food , and very rude do not, I mean DO NOT GO HERE !!! Poor service, poor food , poor atmosphere I couldn’t
Atmosphere: 1
Food: 1
Service: 1
Breanna James
Bad service, rude people!
Food: 1
Service: 1
Jessi
Forgetting peoples food and poor management.
Atmosphere: 1
Food: 1
Service: 1
claritza sanchez
service would get zero stars if they could, you don't blatantly serve racism and give it with a smile. 0/10 dont even come
Atmosphere: 1
Food: 1
Service: 1
K Wil
Went here today-BIG MISTAKE!!! Waitress was actually fine-took our order but we waited for over 1 hour. The surrounding tables received their food, drinks and left......still no food for us(party of 3). When we asked about our order, we were told that our ticket(food order) got lost. Food finally came out-waitress told us she would take care of the mishap. At the end of our meal, we asked to speak with the manager (meanwhile, they were offering free desserts to take). Manager(owner) Laurie came over with an attitude, stated she already knew about lost ticket but here's a free dessert. We told her she should comp the entire order (salad, chicken tenders, soup & fish chips) she really got extremely rude and told us things happen and to leave----GET OUT! We left the packaged up desserts on the table and left! PS.... we were the only melanated people in the restaurant............
Great food and drinks
Atmosphere: 5
Food: 4
Service: 5
Great place to grab a bite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Prime Rib Special, Fish and Chips, Steak
My beer was flat, sent it back the Stella was better. Unfortunately the "special" was horrible. The aju was cold, the potato was overcooked and tasted rotten. The horseradish sauce was the only thing that I'd say was good. First and last time I will eat here.
Atmosphere: 2
Food: 1
Service: 4
Stopped by for lunch. Overall, it was a great experience. The staff were very welcoming.
Atmosphere: 5
Food: 5
Service: 5
Normally love this place; nice atmosphere and good food, until today. After waiting 2+ minutes for the hostess to finish her leisurely chinwag with the bartender to notice we needed to be seated, she refused to allow us (party of 2) to sit in the rear of the restaurant because those tables "are for 4 people only". Huh?? I mentioned again I'd like a larger table (as we've done in the past with no issue; the 2-person tables are higher up and more like cocktail tables), but I was simply ignored. Note, the place was not at all busy, there was no shortage of 4-person tables. She went back to her chat with the bartender. Upon discovering the unobliging hostess was the owner's daughter, we decided to leave and take our business elsewhere. Our waitress (didn't get her name, but she was lovely) offered to move us so we wouldn't leave, but by then we'd lost our appetite for this place. I doubt the hostess-without-the-mostess stopped gabbing long enough to even notice.
Atmosphere: 4
Food: 4
Service: 1
Love this place's atmosphere, and service it's phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Afternoon visit with wife for lunch and was happy we stopped. One of the best burger and fries I've had in awhile.
Atmosphere: 4
Food: 5
Service: 4
My wife and I came for great food. English no good but person margarite helped us for explaining food. Thank you margarite, we will be back to see you next Thursday!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Please be advised that on March 17 a patron of this restaurant had a bad experience. She proceeded to post about it on Facebook and several friends stated they were going to give Root 20 a bad review online. I have no problem with someone sharing their experience, but it’s not fair if people who have never visited write bogus reviews without having, a first-hand knowledge of the restaurant. It’s great to look online and be able to see what others have thought of a restaurant but, sadly, as with all things Internet related, there are some false reviews. I frequently visit route 20 and love the food and the staff. The owners are incredibly generous to , the community both in Wilbraham and Springfield. I am a public school teacher and route 20 has been very generous to my school and others.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Risotto, Prime Rib Special
The service was horrible. Never got to experience what the food taste like because we never got it after waiting so long the waitress was rude and the owner was even worst.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
This places is full of white people who don’t like black people , take long with the food , and very rude do not, I mean DO NOT GO HERE !!! Poor service, poor food , poor atmosphere I couldn’t
Atmosphere: 1
Food: 1
Service: 1
Bad service, rude people!
Food: 1
Service: 1
Forgetting peoples food and poor management.
Atmosphere: 1
Food: 1
Service: 1
service would get zero stars if they could, you don't blatantly serve racism and give it with a smile. 0/10 dont even come
Atmosphere: 1
Food: 1
Service: 1
Went here today-BIG MISTAKE!!! Waitress was actually fine-took our order but we waited for over 1 hour. The surrounding tables received their food, drinks and left......still no food for us(party of 3). When we asked about our order, we were told that our ticket(food order) got lost. Food finally came out-waitress told us she would take care of the mishap. At the end of our meal, we asked to speak with the manager (meanwhile, they were offering free desserts to take). Manager(owner) Laurie came over with an attitude, stated she already knew about lost ticket but here's a free dessert. We told her she should comp the entire order (salad, chicken tenders, soup & fish chips) she really got extremely rude and told us things happen and to leave----GET OUT! We left the packaged up desserts on the table and left! PS.... we were the only melanated people in the restaurant............
Atmosphere: 1
Food: 3
Service: 1