I stopped in around 4:50 PM. I placed my order., I was called hon I’m not her hon. That’s such a sexist comment. The 1st chocolate coolatta ordered wasn’t mixed thoroughly and the Frozen green tea latte wasn’t a frozen green tea latte. It was an iced green tea. I told her that it wasn’t a frozen one. She threw it in the blender and didn’t blend it all the way, so it was big chunks of ice. I went back and asked her to remake she refused to do anything, and I told her just to remake it it she said she couldn’t, I asked her managers name she got all full of attitude, she said come back and talk to my manager instead of taking care of the problem she chose to grab an attitude. Do yourself a favor go to a different Dunkin’ Donuts definitely don’t go to this one cross from Autozone.They don’t believe in custom satisfaction I will write back and let you know what her manager said.
Paul Fosberg
The service was extremely nice, the workers are very tentative to what your ordering is. I went there with a complicated order of coffees and they always make it correct. I would highly recommend going to this Dunkin'.
Atmosphere: 5
Food: 5
Service: 5
Sameer Junaid
Went thru the drive thru to pick up my online order. Person at the drive thru was very friendly and addressed me by my first name, which I thought was very personable. 5 stars for customer service. The pancake wrap, on the other hand, dry and zero taste. Coffee was spot on per usual.
Food: 1
Service: 5
Leah Kapurch
Just as ordered.
Atmosphere: 5
Food: 5
Service: 5
Kelly Mccabe
Not the greatest area but went to see my daughter and she chose dunkins for our our visit it was pretty dirty bathroom was out of order the employees just were fooling around the whole time throwing things around acting like it was a playhouse in there especially while there were customers inside I was kinda upset about all of it because even though it wasn't the best area to go to but inside made it just
The best Dunkins! Clean dining area.ALWAYS fresh coffee!
Atmosphere: 5
Food: 3
Service: 5
Alexus Davis
Their customer service is beyond garbage, they don’t know how to talk to people. They start asking for your order, when you’re not even at the drive thru menu yet because they too long to get the line moving.
Sarah JayJay
I’d give this place negative stars if I could. There are plenty of other dunkin options nearby. Stay away from this one. Terrible customer service and you will have to wait a hundred years to get any of their lousy service. Plus, they are often out of products on their menu. I try to give people who work there the benefit of the doubt. I know they have a tough job, but there’s no excuse for how many times we’ve received poor treatment there. Especially compared with the plantation street and west boylston street stores. Today was the last time I ever go to that dunkin.
This morning was so amazing , when I realized I forgot my wallet and the employee saved my morning thank you so much ! I'll be sure to pay it forward !
Sarah Loizeaux
I’d give this place negative stars if I could. There are plenty of other dunkin options nearby. Stay away from this one. Terrible customer service and you will have to wait a hundred years to get any of their lousy service. Plus, they are often out of products on their menu. I try to give people who work there the benefit of the doubt. I know they have a tough job, but there’s no excuse for how many times we’ve received poor treatment there. Especially compared with the plantation street and west boylston street stores. Today was the last time I ever go to that dunkin.
Dineia Williams
The best Dunkin's in all of central mass I swear! Its my neighborhood Dunkin and have been going there about 6 years. Coffee is always made perfectly! I literally hate going to any other Dunkin's. The staff is always really friendly and courteous.Kid-friendliness: The staff is always and has always been so sweet with my kids. Taking the time to say hello and make a sweet comment. Overall incredibly friendly.
Atmosphere: 5
Food: 5
Service: 5
The No Such Thing Podcast
??. I don’t usually complain but goddam, the drive thru is an absolute shambles. I’ve seen multiple people just giving up and driving off because no one answers. I usually end up just going to the window and half the time they don’t know what’s going on
karen aquino
Got to the window, got our food. Then kept telling us to hold on it will be just a minute. All we wanted to do was pay, and they kept telling us to wait for our order.
I stopped in around 4:50 PM. I placed my order., I was called hon I’m not her hon. That’s such a sexist comment. The 1st chocolate coolatta ordered wasn’t mixed thoroughly and the Frozen green tea latte wasn’t a frozen green tea latte. It was an iced green tea. I told her that it wasn’t a frozen one. She threw it in the blender and didn’t blend it all the way, so it was big chunks of ice. I went back and asked her to remake she refused to do anything, and I told her just to remake it it she said she couldn’t, I asked her managers name she got all full of attitude, she said come back and talk to my manager instead of taking care of the problem she chose to grab an attitude. Do yourself a favor go to a different Dunkin’ Donuts definitely don’t go to this one cross from Autozone.They don’t believe in custom satisfaction I will write back and let you know what her manager said.
The service was extremely nice, the workers are very tentative to what your ordering is. I went there with a complicated order of coffees and they always make it correct. I would highly recommend going to this Dunkin'.
Atmosphere: 5
Food: 5
Service: 5
Went thru the drive thru to pick up my online order. Person at the drive thru was very friendly and addressed me by my first name, which I thought was very personable. 5 stars for customer service. The pancake wrap, on the other hand, dry and zero taste. Coffee was spot on per usual.
Food: 1
Service: 5
Just as ordered.
Atmosphere: 5
Food: 5
Service: 5
Not the greatest area but went to see my daughter and she chose dunkins for our our visit it was pretty dirty bathroom was out of order the employees just were fooling around the whole time throwing things around acting like it was a playhouse in there especially while there were customers inside I was kinda upset about all of it because even though it wasn't the best area to go to but inside made it just
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Iced Latte, Muffins, Coolatta, Donuts, Bagels
Great job ladies ?
Atmosphere: 5
Food: 5
Service: 5
The best Dunkins! Clean dining area.ALWAYS fresh coffee!
Atmosphere: 5
Food: 3
Service: 5
Their customer service is beyond garbage, they don’t know how to talk to people. They start asking for your order, when you’re not even at the drive thru menu yet because they too long to get the line moving.
I’d give this place negative stars if I could. There are plenty of other dunkin options nearby. Stay away from this one. Terrible customer service and you will have to wait a hundred years to get any of their lousy service. Plus, they are often out of products on their menu. I try to give people who work there the benefit of the doubt. I know they have a tough job, but there’s no excuse for how many times we’ve received poor treatment there. Especially compared with the plantation street and west boylston street stores. Today was the last time I ever go to that dunkin.
AMERICANS RUN ON DDs!! #cujocoolette
Restaurantji Recommends
This morning was so amazing , when I realized I forgot my wallet and the employee saved my morning thank you so much ! I'll be sure to pay it forward !
I’d give this place negative stars if I could. There are plenty of other dunkin options nearby. Stay away from this one. Terrible customer service and you will have to wait a hundred years to get any of their lousy service. Plus, they are often out of products on their menu. I try to give people who work there the benefit of the doubt. I know they have a tough job, but there’s no excuse for how many times we’ve received poor treatment there. Especially compared with the plantation street and west boylston street stores. Today was the last time I ever go to that dunkin.
The best Dunkin's in all of central mass I swear! Its my neighborhood Dunkin and have been going there about 6 years. Coffee is always made perfectly! I literally hate going to any other Dunkin's. The staff is always really friendly and courteous.Kid-friendliness: The staff is always and has always been so sweet with my kids. Taking the time to say hello and make a sweet comment. Overall incredibly friendly.
Atmosphere: 5
Food: 5
Service: 5
??. I don’t usually complain but goddam, the drive thru is an absolute shambles. I’ve seen multiple people just giving up and driving off because no one answers. I usually end up just going to the window and half the time they don’t know what’s going on
Got to the window, got our food. Then kept telling us to hold on it will be just a minute. All we wanted to do was pay, and they kept telling us to wait for our order.