I work at polo park and there is a A and W here in the mall but I always visit this A and W because of the best cx service by the team and their efficiency at their workplace 2 People who are really good are Puneet and the lady i forgot her name it's rene may be but these guys always understand my situation I have to catch a bus and I ask them can I get order before 9:30 they are pretty fast and I will keep visiting these guys they are great good team ??Only suggestion for the corporate or owner is sometimes there is a strange odour mostly weed please work on that everything else perfecttttt
Atmosphere: 5
Food: 5
Service: 5
Randy Hazlewood
Cold food even though even asked for fresh from fryer . Asked for ranch on wrap got mayo. Plus restaurant had teenagers running around amongst the tables . Staff did nothing .
Atmosphere: 1
Food: 1
Service: 1
Debra Dowler
Parking: 20
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mozza Burger
Dale Lavigne
I don't waste my time making these reviews...even though I've been extremely unsatisfied and disappointed with the service at countless fast food outlets...mostly because I don't know if the owner of these establishments actually read these. But this is something that I feel I have to convey. I just visited the drive through at the St James A&W. And even though the onion rings that I got were cold....I was pleasantly pleased to converse with a person in which english was their first language. And most of all it was nice to see a smiling courteous friendly face!
Atmosphere: 1
Food: 1
Service: 5
Akash James
I ordered food through Uber eats today morning 6.45 am, and I went through drive through for pic up. But the guy was over there told me to come inside but there was no rush inside the store or in the drive through, I told him just hand over the food through the drive through.because of that he purposely didn’t gave the food and make me wait there for atleast 5 minutes and the best part was he had the burgers in his hand and it’s supposed to be ready 10 minutes back. This was not a good customer service experience and thanks to him to spoil my whole day ?
Service: 1
justindanyluk
Ok. I don't write reviews too often. But tonight's experience at A W was really lacking professionalism and hospitality.I ordered a combo, very hungry, from Uber Eats. What I got was two burgers that had nothing on them whatsoever, no veggies, no mayo, no ketchup.I called the store, the owner picked up the phone. He offered to replace ONE of the TWO burgers that were wrong whilst claiming that it was me who made the error.My receipt was clearly in my favour even after coming to the store, showing them the burger, and simply asking for the burgers to be replaced, not refunded. Simply just to make it right. The owner refused and instructed his staff to be rude and condescending.Just make it right, move on. It's really simple.
Food: 2
Service: 1
Skariah Mathews
Nice place. My favorite is spicy chicken
Atmosphere: 5
Food: 5
Service: 4
Shay Wolf
Not as good as they used to be buns always seem dry or stale burgers are dry and tough way to much sodium to try and compensate for flavor still better then burger kind is some regardes cant really recommend it even if your starving staff is nice
The French fries werent cook but they cook more fresh fries and staff talking behind the customers
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Chicken Buddy Burger, Gravy
Sparkly Unicorn
So very very overpriced, mass produced, carcinogenic containing fast food not cheap food. Fast food is not cheap it’s fast. And A&W might just be the slowest of them all.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Papa Burger, Mama Burger, Sweet Potato Fries
Ryan K
This A&W has a brew bar and the food was really good when I dined in. The dining room is a little tight but the food felt far more upscale and fresh than other fast food places. Nice touches like serving fries in a stainless steel basket and the oh-so-famous frosted mugs are a
Atmosphere: 4
Food: 5
Service: 5
Rolly Gagné
Great marketing - quality is evident for fast food - good services today - very polite to all
I work at polo park and there is a A and W here in the mall but I always visit this A and W because of the best cx service by the team and their efficiency at their workplace 2 People who are really good are Puneet and the lady i forgot her name it's rene may be but these guys always understand my situation I have to catch a bus and I ask them can I get order before 9:30 they are pretty fast and I will keep visiting these guys they are great good team ??Only suggestion for the corporate or owner is sometimes there is a strange odour mostly weed please work on that everything else perfecttttt
Atmosphere: 5
Food: 5
Service: 5
Cold food even though even asked for fresh from fryer . Asked for ranch on wrap got mayo. Plus restaurant had teenagers running around amongst the tables . Staff did nothing .
Atmosphere: 1
Food: 1
Service: 1
Parking: 20
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mozza Burger
I don't waste my time making these reviews...even though I've been extremely unsatisfied and disappointed with the service at countless fast food outlets...mostly because I don't know if the owner of these establishments actually read these. But this is something that I feel I have to convey. I just visited the drive through at the St James A&W. And even though the onion rings that I got were cold....I was pleasantly pleased to converse with a person in which english was their first language. And most of all it was nice to see a smiling courteous friendly face!
Atmosphere: 1
Food: 1
Service: 5
I ordered food through Uber eats today morning 6.45 am, and I went through drive through for pic up. But the guy was over there told me to come inside but there was no rush inside the store or in the drive through, I told him just hand over the food through the drive through.because of that he purposely didn’t gave the food and make me wait there for atleast 5 minutes and the best part was he had the burgers in his hand and it’s supposed to be ready 10 minutes back. This was not a good customer service experience and thanks to him to spoil my whole day ?
Service: 1
Ok. I don't write reviews too often. But tonight's experience at A W was really lacking professionalism and hospitality.I ordered a combo, very hungry, from Uber Eats. What I got was two burgers that had nothing on them whatsoever, no veggies, no mayo, no ketchup.I called the store, the owner picked up the phone. He offered to replace ONE of the TWO burgers that were wrong whilst claiming that it was me who made the error.My receipt was clearly in my favour even after coming to the store, showing them the burger, and simply asking for the burgers to be replaced, not refunded. Simply just to make it right. The owner refused and instructed his staff to be rude and condescending.Just make it right, move on. It's really simple.
Food: 2
Service: 1
Nice place. My favorite is spicy chicken
Atmosphere: 5
Food: 5
Service: 4
Not as good as they used to be buns always seem dry or stale burgers are dry and tough way to much sodium to try and compensate for flavor still better then burger kind is some regardes cant really recommend it even if your starving staff is nice
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Beyond Meat Burger, Sweet Potato Fries
Be nice if staff showered smelt of b.o.
Atmosphere: 1
Food: 2
Service: 1
Disaster for delivery orders.Staff is super unprofessional for making orders on time.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The French fries werent cook but they cook more fresh fries and staff talking behind the customers
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Chicken Buddy Burger, Gravy
So very very overpriced, mass produced, carcinogenic containing fast food not cheap food. Fast food is not cheap it’s fast. And A&W might just be the slowest of them all.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Papa Burger, Mama Burger, Sweet Potato Fries
This A&W has a brew bar and the food was really good when I dined in. The dining room is a little tight but the food felt far more upscale and fresh than other fast food places. Nice touches like serving fries in a stainless steel basket and the oh-so-famous frosted mugs are a
Atmosphere: 4
Food: 5
Service: 5
Great marketing - quality is evident for fast food - good services today - very polite to all
Atmosphere: 4
Food: 4
Service: 5
Always
Atmosphere: 5
Food: 5
Service: 5