This is the worst Dunkin I have ever been to, the gentleman in the morning is the worst!!! Customer service is horrible and he never gets the order right!!! I will never go to this Dunkin again!!!!Fire him!!!!
Atmosphere: 1
Food: 5
Service: 1
Kelly Combs
0 rating. AS A LOYAL CUSTOMER WHO VISITS DUNKIN EVERYDAY, TWICE A DAY, FOR YEARS AND WHO HAS GAVE THIS DUNKIN NUMEROUS CHANCES, I WANT TO SAY....With the New Management (since about 1-2yrs ago) this dunkin is by far the WORST one out of both Harford and Cecil County now!! Which is very sad to say because they were my absolute favorite with the previous owners/employees..but this place has really went into the ground! NOW the iced coffee is ALWAYS extremely watered down(to the point you can definitely notice and see through it)!! The donuts are always stale and hard!! And the morning time male employee/possibly the owner is very rude and lacks customer service!! He needs to learn not to give someone an attitude and act as if their in the wrong when they politely ask for something to be fixed(that is his fault and their product). I stopped going to this location awhile ago because of all of this, but since i was in there shopping I wanted to give another try, still the same..terrible!! I will not be coming back to this one, I will go out of my way to another.
Nusrat Jahan
This guy charged me 1.00$ for less ice. I don’t like too much ice in my coffee. He was rude & mean to others as well. Also the coffee tested sour. Never going back to this place.
marcsJ8956IM
Customer service was horrible. It was a very long wait to place my order with more than 4 employees on hand. I finally get to the courter to place my order. The employee's name on the receipt is, Kiren, employee #244923 There was no greeting from the cashier, which I believe was the manager. He never even acknowledges me being there. He never said anything to me at all to be honest. Even after I greeted him. I will never come back to this location again. I did not feel valued as a customer.
Rochelle C.
Ordered my iced matcha latte paid for almond milk and I saw him grab the whole milk carton thst was empty to the back room and not thinking it was for my latte and yup he put whole milk in there. It is my fault for not tasting it before hand but I was running late to work. Will not be returning to this location anytime soon!
Lori Thompson
The people are nice, but the donuts aren't.A glazed donut should have glaze all over it.Not a spot her and there.
Atmosphere: 4
Food: 1
Service: 4
meerab
Everyone says they have bad people. Whenever i go, i have this very kind man who gives extra drizzle on my frozen chocolate. One time gave me free donuts and munchkins too.
Stephanie Renée
Absolutely disgusted and ruined my morning all I wanted was a ice coffe and they didn’t change or clean anything my coffe u usually order taste sweet I order the same thing as always and today it was bitter ash have some decency someone is drinking that you wouldn’t want your coffee like that
Amanda Reagan
The only Dunkin to charge $.95 cent for extra liquid sugar. I buy Dunkin atleast 3 times a day and for the guy to charge me that at that location was Rediculious and wanted to tell me that all Dunkin donuts do it, and I know for a fact! That they don't!!! Never will go back!
Amanda Worrell
The only Dunkin to charge $.95 cent for extra liquid sugar. I buy Dunkin atleast 3 times a day and for the guy to charge me that at that location was Rediculious and wanted to tell me that all Dunkin donuts do it, and I know for a fact! That they don't!!! Never will go back!
I have a landscaping crew at my house today so I went and picked up doughnuts and some for my family as well. I am currently recovering from weight loss surgery. I ordered a dozen assorted and half a dozen with one Boston and one glazed with the rest French curlers. They instead gave me two of each kind. I respectfully told them that wasn't what I ordered and I got lectured by the gentleman who wasnt even helping me to begin with. Telling me that is all I can get then and no more French curlers and how they are going to start driving up the price all the while the woman who was helping me just sat back and mouthed sorry have a good day. Ummm what the heck? I am just getting what people ordered and getting lectured because they messed up order? He was standing there with this look of hate mixed with disappointment and was shaking his head at me like I did something wrongLike what the heck. I just left and tried to forget about it and not let this bad interaction affect my whole day.
steven Fitzgerald
Don't waste your time with this location. They open at 6am but you can't order anything until 615. Coffee tastes watered down compared to other locations and staff isn't very friendly.
LDS
Very nice staff at this location.
CM Conrad
The Sourdough breakfast sandwich here is really good, coffee is so-so, that is, if you wait around. First time I came here, the man who works here had to first stop talking on the phone to take my order, then went back and finished his conversation before he actually started to make my order. Another time he took two other people's orders after mine before bothering to start fixing mine. Today I waited patiently in line. The girl ahead of me had a pay app that wasn't working so she went to get her card. The guy behind the counter just turned away, didn't then take my order, didn't even acknowledge me, just turned away yakking with his coworker. So rude! I left and won't be back. Royal Farms is right across the street and their service is fast and friendly.
Jarrod Jenkins
Ever since the new evening guy came last week the coffee is HORRIBLE. I was a customer that came in 7 night a week and would spend over $10. The coffee sucks now taste very watered-down. I have taken my money to another location.
This is the worst Dunkin I have ever been to, the gentleman in the morning is the worst!!! Customer service is horrible and he never gets the order right!!! I will never go to this Dunkin again!!!!Fire him!!!!
Atmosphere: 1
Food: 5
Service: 1
0 rating. AS A LOYAL CUSTOMER WHO VISITS DUNKIN EVERYDAY, TWICE A DAY, FOR YEARS AND WHO HAS GAVE THIS DUNKIN NUMEROUS CHANCES, I WANT TO SAY....With the New Management (since about 1-2yrs ago) this dunkin is by far the WORST one out of both Harford and Cecil County now!! Which is very sad to say because they were my absolute favorite with the previous owners/employees..but this place has really went into the ground! NOW the iced coffee is ALWAYS extremely watered down(to the point you can definitely notice and see through it)!! The donuts are always stale and hard!! And the morning time male employee/possibly the owner is very rude and lacks customer service!! He needs to learn not to give someone an attitude and act as if their in the wrong when they politely ask for something to be fixed(that is his fault and their product). I stopped going to this location awhile ago because of all of this, but since i was in there shopping I wanted to give another try, still the same..terrible!! I will not be coming back to this one, I will go out of my way to another.
This guy charged me 1.00$ for less ice. I don’t like too much ice in my coffee. He was rude & mean to others as well. Also the coffee tested sour. Never going back to this place.
Customer service was horrible. It was a very long wait to place my order with more than 4 employees on hand. I finally get to the courter to place my order. The employee's name on the receipt is, Kiren, employee #244923 There was no greeting from the cashier, which I believe was the manager. He never even acknowledges me being there. He never said anything to me at all to be honest. Even after I greeted him. I will never come back to this location again. I did not feel valued as a customer.
Ordered my iced matcha latte paid for almond milk and I saw him grab the whole milk carton thst was empty to the back room and not thinking it was for my latte and yup he put whole milk in there. It is my fault for not tasting it before hand but I was running late to work. Will not be returning to this location anytime soon!
The people are nice, but the donuts aren't.A glazed donut should have glaze all over it.Not a spot her and there.
Atmosphere: 4
Food: 1
Service: 4
Everyone says they have bad people. Whenever i go, i have this very kind man who gives extra drizzle on my frozen chocolate. One time gave me free donuts and munchkins too.
Absolutely disgusted and ruined my morning all I wanted was a ice coffe and they didn’t change or clean anything my coffe u usually order taste sweet I order the same thing as always and today it was bitter ash have some decency someone is drinking that you wouldn’t want your coffee like that
The only Dunkin to charge $.95 cent for extra liquid sugar. I buy Dunkin atleast 3 times a day and for the guy to charge me that at that location was Rediculious and wanted to tell me that all Dunkin donuts do it, and I know for a fact! That they don't!!! Never will go back!
The only Dunkin to charge $.95 cent for extra liquid sugar. I buy Dunkin atleast 3 times a day and for the guy to charge me that at that location was Rediculious and wanted to tell me that all Dunkin donuts do it, and I know for a fact! That they don't!!! Never will go back!
Restaurantji Recommends
I have a landscaping crew at my house today so I went and picked up doughnuts and some for my family as well. I am currently recovering from weight loss surgery. I ordered a dozen assorted and half a dozen with one Boston and one glazed with the rest French curlers. They instead gave me two of each kind. I respectfully told them that wasn't what I ordered and I got lectured by the gentleman who wasnt even helping me to begin with. Telling me that is all I can get then and no more French curlers and how they are going to start driving up the price all the while the woman who was helping me just sat back and mouthed sorry have a good day. Ummm what the heck? I am just getting what people ordered and getting lectured because they messed up order? He was standing there with this look of hate mixed with disappointment and was shaking his head at me like I did something wrongLike what the heck. I just left and tried to forget about it and not let this bad interaction affect my whole day.
Don't waste your time with this location. They open at 6am but you can't order anything until 615. Coffee tastes watered down compared to other locations and staff isn't very friendly.
Very nice staff at this location.
The Sourdough breakfast sandwich here is really good, coffee is so-so, that is, if you wait around. First time I came here, the man who works here had to first stop talking on the phone to take my order, then went back and finished his conversation before he actually started to make my order. Another time he took two other people's orders after mine before bothering to start fixing mine. Today I waited patiently in line. The girl ahead of me had a pay app that wasn't working so she went to get her card. The guy behind the counter just turned away, didn't then take my order, didn't even acknowledge me, just turned away yakking with his coworker. So rude! I left and won't be back. Royal Farms is right across the street and their service is fast and friendly.
Ever since the new evening guy came last week the coffee is HORRIBLE. I was a customer that came in 7 night a week and would spend over $10. The coffee sucks now taste very watered-down. I have taken my money to another location.