I’m giving you a five star because everyone that works there is absolutely amazing but I really think you need to reassess your online ordering as well as your Uber and your DoorDash. You cannot accept 40 orders at opening and expect your employees and your customers and your delivery drivers to be happy I understand you want the business but having to wait 19 minutes today while seven people wait and eight people are in line and nobody is on the register. I was a chef for 22 years. Give your employees the opportunity to turn off online orders and let them get caught up have someone at the register and also have a manager overseeing them. You have five people that don’t know what they’re doing today not one person on register and nobody’s checking the online orders.I would like to add that after waiting 18 minutes I canceled my order and walked out. I watched three other people do the same thing I had a customer that came in for a pick up time at 11:33 leave at 11:48. I know you got the management staff. Where were they today?
Atmosphere: 5
Food: 5
Service: 5
Geoff Alan
Sandwich was disgusting. It was soaking wet. It fell apart and was not edible. Staff were not polite. Horrible experience. I don’t recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mediterranean
Sydney Rakowski
Terrible costumer service. Never have been in person, so we were confused. No one looked up or acknowledged us. They straight up ignored us. No one greeted us. Nothing. Almost like they didn't want us to even be there. Which we won't be. It's a shame, the sandwiches are good.
Atmosphere: 1
Food: 5
Service: 1
Tom Revelle
The staff on Sunday, December 12, 2023 all appeared to be extremely disinterested in being there. They all mumbled with scowling faces. The food was okay. The men's restroom was filthy, backed up plumbing, and no towels. I have been here a few times before with decent service, but this was poor. They always seem to be out of diet soda as well.
Atmosphere: 1
Food: 3
Service: 1
Cara E.
Today I walked in really quick to grab a sandwich on my way home. When I first arrived, I used the bathroom and it was actually really nice -- most of the time, restrooms can be hit or miss at places like Potbelly, so it was nice to know that they're taking care of business.The gentleman who took my order was kind and courteous as was his other employee. It's worth noting that it was absolutely DEAD in this location, not a single other soul in sight, and it took a hot second to get my sandwich, but it appeared they just had a lot on their hands and not enough help (I did notice they had a sign saying they were hiring).The carbonation for the soda fountain was also apparently turned off, but the manager / supervisor was on it and fixed it right away.As far as the sandwich, Potbelly's rarely misses: my roast beef sandwich hit the spot when I got home.Overall, this location got the job done aside from a couple of hiccups which, again, the employees were on top of and making do with. Somebody apply here so they can get more help!
Paul Williams
It's like a subway or Quiznos if they cared about what they put in front of you just a little. It's not groundbreaking, but it's some decently fast food that's at a decent price.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mediterranean
Wendy Smith
They were very busy today. Lots of people inside and on line orders. My order was ready earlier than promised and this was the best Mediterranean Potbelly Sandwich I have ever had. I always get the same thing so I have a lot of opportunity for comparison. Great job ? to the team working today. Thank You
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean
Therron Brown
Always get the Wreck. It's my favorite. They have some of the best hot peppersParking: Ample parking
Atmosphere: 4
Food: 5
Service: 5
Dereck hall
Good food ans service but DIRTY!
Jill F.
My daughter has food allergies so it is difficult to find places she feels safe eating. Potbelly has a well educated staff member who goes above and beyond when we walk through the door. Often times, she will even start preparing my daughter's order before it is our turn. She takes care and caution while preparing our food. Most importantly, she is able to answer allergen question.
Darnell has the best customer service everVegetarian options: Delicious options
Krios
Never seen a GM have one of her associates hold her back while shrieking like a banshee. Staff are just milking this company for hourly and clearly don't care about anything other then the paycheck. I really hope the District Manager sees this review and talks to that GM. She wouldn't even give me her name because she knew how bad she messed up. All I did was just ask if the other 3 people standing around could help the one girl at the counter because they were just talking and laughing not doing anything she had 3 orders to make. The leader obviously didn't appreciate me disrupting her idle chatter to get her to do her job and this led to her essentially threatening me and telling me she didn't care about her job or the customers or if I called customer service. Needless to say I called them. No wonder the place is empty.EDIT: Positive feedback? This is a one star review this is hilarious.
Charley Johnson
Tables were dirty and had not been wiped down. Floors could use a mop. I was afraid to use the bathroom to wash up. Hoped that they still had the Cuban sandwich, they did not.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Pizza Sandwich
Jeffrey Purdy
Great sandwiches for sure.... had a great meal!
Smitty
Potbelly is great. The oatmeal cookies are where it's at.
I’m giving you a five star because everyone that works there is absolutely amazing but I really think you need to reassess your online ordering as well as your Uber and your DoorDash. You cannot accept 40 orders at opening and expect your employees and your customers and your delivery drivers to be happy I understand you want the business but having to wait 19 minutes today while seven people wait and eight people are in line and nobody is on the register. I was a chef for 22 years. Give your employees the opportunity to turn off online orders and let them get caught up have someone at the register and also have a manager overseeing them. You have five people that don’t know what they’re doing today not one person on register and nobody’s checking the online orders.I would like to add that after waiting 18 minutes I canceled my order and walked out. I watched three other people do the same thing I had a customer that came in for a pick up time at 11:33 leave at 11:48. I know you got the management staff. Where were they today?
Atmosphere: 5
Food: 5
Service: 5
Sandwich was disgusting. It was soaking wet. It fell apart and was not edible. Staff were not polite. Horrible experience. I don’t recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mediterranean
Terrible costumer service. Never have been in person, so we were confused. No one looked up or acknowledged us. They straight up ignored us. No one greeted us. Nothing. Almost like they didn't want us to even be there. Which we won't be. It's a shame, the sandwiches are good.
Atmosphere: 1
Food: 5
Service: 1
The staff on Sunday, December 12, 2023 all appeared to be extremely disinterested in being there. They all mumbled with scowling faces. The food was okay. The men's restroom was filthy, backed up plumbing, and no towels. I have been here a few times before with decent service, but this was poor. They always seem to be out of diet soda as well.
Atmosphere: 1
Food: 3
Service: 1
Today I walked in really quick to grab a sandwich on my way home. When I first arrived, I used the bathroom and it was actually really nice -- most of the time, restrooms can be hit or miss at places like Potbelly, so it was nice to know that they're taking care of business.The gentleman who took my order was kind and courteous as was his other employee. It's worth noting that it was absolutely DEAD in this location, not a single other soul in sight, and it took a hot second to get my sandwich, but it appeared they just had a lot on their hands and not enough help (I did notice they had a sign saying they were hiring).The carbonation for the soda fountain was also apparently turned off, but the manager / supervisor was on it and fixed it right away.As far as the sandwich, Potbelly's rarely misses: my roast beef sandwich hit the spot when I got home.Overall, this location got the job done aside from a couple of hiccups which, again, the employees were on top of and making do with. Somebody apply here so they can get more help!
It's like a subway or Quiznos if they cared about what they put in front of you just a little. It's not groundbreaking, but it's some decently fast food that's at a decent price.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mediterranean
They were very busy today. Lots of people inside and on line orders. My order was ready earlier than promised and this was the best Mediterranean Potbelly Sandwich I have ever had. I always get the same thing so I have a lot of opportunity for comparison. Great job ? to the team working today. Thank You
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean
Always get the Wreck. It's my favorite. They have some of the best hot peppersParking: Ample parking
Atmosphere: 4
Food: 5
Service: 5
Good food ans service but DIRTY!
My daughter has food allergies so it is difficult to find places she feels safe eating. Potbelly has a well educated staff member who goes above and beyond when we walk through the door. Often times, she will even start preparing my daughter's order before it is our turn. She takes care and caution while preparing our food. Most importantly, she is able to answer allergen question.
Restaurantji Recommends
Darnell has the best customer service everVegetarian options: Delicious options
Never seen a GM have one of her associates hold her back while shrieking like a banshee. Staff are just milking this company for hourly and clearly don't care about anything other then the paycheck. I really hope the District Manager sees this review and talks to that GM. She wouldn't even give me her name because she knew how bad she messed up. All I did was just ask if the other 3 people standing around could help the one girl at the counter because they were just talking and laughing not doing anything she had 3 orders to make. The leader obviously didn't appreciate me disrupting her idle chatter to get her to do her job and this led to her essentially threatening me and telling me she didn't care about her job or the customers or if I called customer service. Needless to say I called them. No wonder the place is empty.EDIT: Positive feedback? This is a one star review this is hilarious.
Tables were dirty and had not been wiped down. Floors could use a mop. I was afraid to use the bathroom to wash up. Hoped that they still had the Cuban sandwich, they did not.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Pizza Sandwich
Great sandwiches for sure.... had a great meal!
Potbelly is great. The oatmeal cookies are where it's at.